1. PURPOSE:

To establish a procedure to correct non-conformities in Products & Processes of

the company and to take preventive actions to stop recurrence of the same.

2. SCOPE:

Applicable to non-conformities observed in company’s process & products both

before & after sale.

3. RESPONSIBILITY:

Dept. Heads & M.R.

4. REFERENCE:

ISO /TS16949:2009 – Clause 8.5.2 & 8.5.3

5. PROCEDURE:

5.1. Process & Product non conformities are reported in following ways

o Daily & Monthly Rejection & Rework Reports

o Customer Complaints.

Pareto Analysis is carried out on reports of non-conformities. High ranked

reasons for non-conformities are referred to a team representing relevant

functions. The team analysis each reasons and formulates a suitable action plan

& fix responsibilities for corrective actions. The corrective & preventive actions

are monitored periodically till completion.

5.2. Customer complaints are received by Quality Assurance Dept. Each

complaint received is referred to corrective & preventive action team. On

BINDU LABELS

PROCEDURE FOR CORRECTIVE &

PREVENTIVE ACTION

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critical non-conformances a root cause analysis is carried out. The team

analyses complaints and decides necessary time bound actions. The

decisions are recorded in 8-D Form. The Progress of corrective &

preventive actions plans are monitored by MR until effective results are

obtained.

5.3. Customer is communicated on the progress of Corrective & Preventive

Actions

5.4 Corrective & Preventive Actions are carried out on a time bound action plan.

6. RECORDS:

Sr. No.

Name of the Record Format No.

1 Rejection Report Q8300002

2 Customer Complaints Q7230001

3 Corrective Action Plans Q8520001

4 8-D Forms Q8520002

BINDU LABELS

PROCEDURE FOR CORRECTIVE & PREVENTIVE

ACTION

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