Canteen Coffee Brochure
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Order Online!Enjoy the same great service
but enjoy the convenience of
online ordering.
Canteen Refreshment Services
knows the importance of
convenience. That’s why we
let you place your orders
24 hours a day. We provide
expert solutions for your
breakroom—quality products,
phenomenal service and
attention to detail add up to
make a big difference for your
company.
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Refreshment Services
A bold new flavor in office coffee serviceWe search the world for the coffee you love Customize your office coffee menu with a dynamic list of nationally recognized
coffee brands, regional favorites and private labels.
Our equipment means business
Discover the hottest equipment design, experience the advantage of single-cup
brewing innovation and learn about new water-filtration technology.
Taste a better world Bring sustainability into your office coffee breakroom. We’ll show you how to
offset your carbon footprint, reduce waste and go green.
1Refreshment Services
cof·fee (kô’fé)
noun
1. a. Any of various tropical African shrubs or trees of the genus Coffea, especially C. arabica,
widely cultivated in the tropics for their seeds, which are dried, roasted and ground to
prepare a stimulating aromatic drink.
b. The beanlike seeds of this plant, enclosed within a pulpy fruit.
c. The beverage prepared from the seeds of this plant.
2. A moderate brown to dark brown or dark grayish brown.
3. An informal social gathering at which coffee and other refreshments are served.
There are two main species of bean, arabica and robusta. Both thrive in equatorial regions.
Robusta is grown at lower altitudes and has a high yield per plant and high caffeine content. It
accounts for about 30 percent of world production. Robusta has a stronger flavor than arabica,
with a full body and a woody aftertaste which is useful in creating blends and especially useful in
instant coffee.
Arabica grows at higher altitudes, and while it has a lower yield and less caffeine content, it is
widely recognized to be superior to robusta. Arabica accounts for about 70 percent of world
production. Arabica has a delicate acidic flavor, a refined aroma and a caramel aftertaste.
Many of the cheaper blends have a higher proportion of robusta compared to arabica. Some high
quality blends use a small quantity of the very best robusta beans to give body and character to
the blends.
2 Always Fresh, Always On
Coffee beans in their raw state (green)
are subjected to heat for varying
periods to achieve the different types
of roasts. This is known as the roasting
process.
The Roasting Process
Dark Roasts - The darkest roasts, such
as Italian Roast, are also known as “heavy
roasts,” with beans roasted nearly to jet black.
This gives a smoky, well roasted taste that
masks the natural flavors of the coffee bean.
Medium Dark Roasts - Medium
dark roast is when the beans are roasted for
a long time at a high enough temperature
to bring the natural oil of the coffee to the
surface.
Medium Roasts - Medium roasts
balance body with flavor.
Light Roasts - A light roast gives a very
subtle, light-bodied flavor.
During the roasting process the beans pass through different stages. First, the water contained in
the bean evaporates. Then the bean swells to twice its original volume which causes the silvery
skin to break and fall off (this is the chaff that is removed from the roaster at the end of the
roasting process). The color of the bean changes from light green to yellow, to yellow-brown,
to light brown and then to dark brown. The coffee aroma develops from a series of chemical
reactions as the bean is roasted. In its green form, the bean has no aroma.
There are many roasts of beans available; the following are the main categories and their
common names.
3Refreshment Services
Endless Flavor & Variety
Refresh and inspire your employees with a customized menu that suits your
workplace. Choose from a dynamic list of nationally recognized brands, regional
favorites and private labels.
Canteen Refreshment Services offers an exclusive family of premium arabica
coffees for your office. Our Highland Estates roaster works directly with farms
from the best-growing regions in the world. Roasted to order, Highland Estates
is guaranteed fresh and can be custom blended to your particular taste. Enjoy
100 percent Colombian, private blends, and the most popular flavored coffees.
National Brands
Skip the trip and the long lines but don’t miss out on your favorite Starbucks
brew at the office. Enjoy it by the pot or just the way you like it with Starbucks’
interactive single-cup brewer.
Enjoy the style and convenience of a FLAVIA drinks station, featuring Alterra
Coffee, without the cleanup or waste of conventional coffee machines. Over
30 inspiring drinks to meet every mood: gourmet coffees, indulgent creations,
fresh-leaf teas, and well-being drinks.
Only Keurig offers hundreds of K-Cup varieties from the world’s most
respected roasters. Single-origin coffees, exquisite custom blends, Fair Trade,
organic and flavored coffees. Enjoy teas, too, from brands like Celestial
Seasonings, Bigelow, and Twinings.
Lavazza blends experience, innovation and passion to spread the culture of
Italian espresso. A premium coffee experience wherever espresso, cappuccinos
and lattes are in high demand.
Dunkin’ Donuts offers a variety of flavors, from Original Blend to Hazelnut. All
of Dunkin’ Donuts coffees are made from high quality 100 percent Arabica
beans that are freshly ground and freshly brewed.
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Regional Brands
Your favorite regional coffee brands are also available.
Find out more from your Canteen Refreshment Services representative.
Wolfgang Puck coffees are grown naturally and harvested from small estates
around the world. Blends available for every preference.
Green Mountain high-quality, batch-roasted coffee is now available beyond its
Waitsfield, VT, café walls.
Peet’s distinctive approach to hand-roasting coffee in small batches and
delivering it fresh within 24 hours is respected and appreciated by coffee
lovers throughout the country.
Since 1992 Tully’s has been focused on creating remarkable handcrafted
coffees that truly stand apart from the rest. Share the passion,
share a cup.
After only 15 years in the business, Caribou has become the second largest
coffee retailer in the US. Taste the reason for its success!
A familiar shopping mall companion also rewards your good work
in the office.
Coffee selections share a rich 90-year tradition and pride for growing,
selecting and roasting some of the finest coffees in the world.
Seattle’s Best Coffee® is a premium coffee using the highest quality 100
percent arabica bean sources from around the world. Our smooth roast
appeals to many, whether they prefer a light-medium or dark-roasted coffee.
5Refreshment Services
Highland Estates Private Label
Highland Estates private label coffee is selected from the finest arabica
coffee beans in the world’s top-growing regions. Expertly blended and
roasted under meticulous brand standards, Highland Estates receives the
care, expertise and attention to detail that delivers the celebrated aroma,
full-bodied flavor and smooth finish of a premium coffee.
Our coffee is also certified by Rainforest Alliance, a non-government
agency that works to conserve biodiversity and ensure sustainable
livelihoods by transforming land-use and business practices.
Highland Estates Coffee
A diverse and prestigious list of clients has selected Highland Estates’
outstanding portfolio of services, customized office coffee programs,
convenient online ordering and commitment to socially responsible
business practices.
Highland Estates Direct
From Maine to Hawaii, Highland Estates Direct extends our great
service to smaller or remote locations through UPS delivery. Now,
anyone can enjoy our extensive line of traditional or single cup coffees
and teas, as well as filtered-water refreshment. Highland Estates Direct
has the privilege of servicing Morgan Stanley, Verizon Wireless, UTC,
Enterprise, Diageo, Met Life, Philips, Samsung, Hitachi and others.
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Dark Roast
Heavy, nutty aroma, sweet, very full-bodied
and complex, tangy, with a hint of smokiness
and a smooth finish.
Sunlight Ridge - Lake Street
A mild chocolate aroma, initial hints of
brightness, medium body with a very light
finish, a perfect breakfast blend.
Colombian
This estate-grown coffee has an excellent
balance of body and acidity and an enticing
caramel fragrance.
Kona
Grown on Hawaii’s southwestern coast, this
is one of the finest high-grown coffees and
produces a delicate aromatic coffee with a
mild flavor.
French Roast
A Central and Latin American blend, medium-
body, subtle flavor with snappy acidity and
a bright finish. This full-bodied, full-roasted
coffee has the signature flavor of the Pacific
Northwest.
House Blend
Latin and African coffees blended to produce
all the body, aroma and flavor necessary for a
distinctive cup of coffee. Complex blend with
an intense winey, lemony and floral flavor, and
a fragrant aroma.
Highland Estates Summit Blends are selected
exclusively from “specialty” grade coffee beans,
the highest grade of coffee available. Taste
exceptional quality in our three distinct blends.
Ciao
A medium dark blend with excellent flavor
and balance, a refreshing aroma and pleasant
acidity.
Rego
A deliciously rich cup of coffee with a little less
acidity, a full city roast and a darker, smoother
taste.
Northwest Escape
A full-flavored sweet and intense French Roast
blend with low acidity.
7Refreshment Services
With its stunning looks & compact design the Flavia® Creation 400
brewer can take pride of place in any office with over 50 people.
In addition to gourmet coffees and fresh tea options, your office can enjoy specialty drinks like
cappuccinos, mochaccinos and cafe latte creations. Our unique system brews direct and pure
from pack to cup. No need for cleaning between drinks. It’s fresh, fun and hassle free.
Flavia Brewing System featuring Alterra Coffee Roasters & BRIGHT TEA CO.
A STRIKING NEW LOOK
• The new look combines an almost retro feel with modern
ergonomics
• It moves Flavia away from the more industrial and functional
presentation typical of coffee brewers
• Its stylish design complements any office and follows
through on the Flavia family of brewers
• Specially designed to suggest choice
• Stimulates with a welcoming, easy and fun to use interface
ENHANCED DRINKS EXPERIENCE
• Our drinks now taste even better since the Creation
400 features a new drink control and delivery system to
maximize flavor, aroma and body
• This is done through the optimum temperature for coffee
brewing (198° F) and new individual brewing cycles for
coffee and tea, to achieve the perfect taste
• Consumers can now also select their favorite drink strength
and size
GREATER EASE OF USE
• The experience is easy, intuitive and fun to stimulate
creativity of new drink combinations
• The LCD screen now proposes a choice of all the Flavia
categories such as Coffees, Teas, Chocolates and Specialties
before consumers choose their drinks and their strength and
size
8 Always Fresh, Always On
Pause with PurposeYou know the moment—when you pause and take a breath, gathering yourself
for the challenges ahead, focusing your energy and quieting your mind so you’re
prepared for whatever comes next.
That’s the moment THE BRIGHT TEA CO. tea was made for.
THE BRIGHT TEA CO. teas come in a variety of styles and flavors—so there’s a tea to
complement the pace and spirit of each part of your day.
ALTERRA Coffee Roasters
• House Blend
• House Blend Decaf
• Morning Roast
• Costa Rica
• Artisan Roast
• Foundry Blend
• Colombia
• Kona
• French Roast
• French Roast Decaf
• Espresso Roast
• Barista’s Blend
• Sumatra
• Ethiopia
• Kenya
• Hazelnut
• French Vanilla
BRIGHT TEA CO.
• English Breakfast
• Earl Grey
• Peppermint Herbal
• Raspberry Herbal
• Lemon Herbal
• White Orange
• Chai Spice
• Japanese Green Tea
• Green Tea with Jasmine
• Select Green
Good Quality, Hardworking Coffee You Feel Good About DrinkingALTERRA gives you good quality, hard working coffee that you
feel good about drinking—hardworking coffees that have been
created with a genuine passion and obsession for quality and originality.
At ALTERRA we believe in connecting people who love good quality coffee. We are committed
to promoting strong local communities, forging strong relationships with our suppliers and
showing true respect to our environment.
• Dove Hot Chocolate • Cappuccino/Latte Swirl • Milky Way Swirl
Flavia Indulgences
• Mars Swirl
9Refreshment Services
Smart Brewing EquipmentEquip your breakroom with the latest in refreshment service. The best office coffee brewers will
start your day off right and keep the momentum. Our brewing equipment means business!
Coffee brewers to fit any space or special needOur premium single cup and low profile pot brewers fit practically any space in your office
breakroom or your workplace. Brew a perfect cup of coffee from our selection of delicious coffee
brands enhanced with the perfect coffee brewer and new water filtration technology.
Single Cup Brewers
• Avalon La Petite • Kikko
• Colibri LX • Korinto
• Douwe Egbert C-60 • Koro
• Flavia Creation 400 • Lavazza Blue 2210
• Flavia SB100 • Lavazza Blue Colibri
• Keurig B200 • Starbucks Interactive Cup
• Keurig 3000 • Wolfgang Puck Cafexpress
Air Pot Brewers
• Ace AP • Ace TS
• Ace TC • Bunn SmartWAVE™
Glass Pot Brewers
• Ace LP • Ace S
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Additional Equipment
To provide a neat and orderly appearance, we will place your
choice of condiment caddies in your breakroom.
Airpot Brewers • Fits under most countertop cabinets
• Keeps coffee hot and fresh for hours
• Durable stainless steel construction
Glass Carafe Coffee Brewer
• Brews 2.9 gallons of perfect coffee
per hour
• Both automatic and pourover models for
superb coffee
• Attractive and space-saving to fit any
counter
Traditional Brewing Equipment
Thermal Carafe Coffee Brewer
• Brews 3.8 gallons of perfect coffee
per hour
• Pourover brewer requires no plumbing—
completely portable
11Refreshment Services
Starbucks I-Cup Machine
Enhance your workplace, inspire your staff and thank your
customers with an incomparable coffee experience from the
Starbucks Interactive Cup-brewer. Every cup of Starbucks
coffee is freshly ground and brewed. The aroma, flavor and
quality are undeniably premium.
Avalon Petite X
Sleek and compact design welcomes the user to a premium
selection of hot beverages, suitable for a multitude of settings
and the convenience of providing one freshly brewed cup at a
time, anytime.
Flavia Creation 400 Brewer Wherever a great cup of coffee is in demand, Flavia®
Beverage Systems bring taste, choice and convenience to any
environment. With two sleek brewer models and a café menu
of coffees, teas and specialty beverages, it’s easy to understand
why Flavia® is the world’s leading Brew-by-Pack system.
Keurig Brewing System The Keurig Brewing System is the perfect solution for everyone
in your office. Not only will they be able to satisfy their
individual tastes, but they’ll also enjoy the convenience of
having the gourmet coffee experience from the breakroom to
the boardroom.
Single Cup Brewers
12 Always Fresh, Always On
A Well-Stocked PantryLet us take care of the small details that make a big difference in your workday! We specialize in
providing all your favorite hot and cold beverages, snacks, kitchen essentials and special orders
that keep your breakroom well-stocked and your employees productive.
Expert Solutions for Your BreakroomHigh quality products, phenomenal service and attention to detail add up to make a big
difference for your company: motivated associates, improved productivity and satisfied
customers.
• Sodas, juices, bottled water, energy and sport drink beverages
• Gourmet coffeehouse flavors, decaf coffees, teas and cocoa
• Soups, healthy snacks, breakfast foods, popcorn, crackers, cookies and candy
• Water filtration systems and coolers for great tasting water, coffee and beverages
• Fresh dairy, creamers, sugar, sweeteners and condiments
• Paper cups, bowls, plates, utensils and paper towels
• Napkins, bathroom tissue and facial tissue
• First aid supplies, pain relievers, antacids and sanitary napkins
• Cleaning products, trash can liners, air fresheners, janitorial supplies and much more
• Office materials such as pens, pencils, paper supplies, paper clips and staples
We provide all your office breakroom essentials and anything else you need to keep your
workplace energized and productive.
13Refreshment Services
Learn how to make your
breakroom carbon neutral.
Talk to us and learn how to make your breakroom the happiest place on the planet.
Our Sustainable Business Practices
Will Keep Your Community Happy
Every cup can make a difference.
Canteen can help you promote environmental responsibility and reduce your carbon
footprint through our LEEF program.
We advocate socially and environmentally responsible coffee production.
• We promote organic snacks and beverages
• We partner with responsible suppliers
• We provide energy-efficient breakroom equipment
• We offer carbon neutral coffee programs
• We feature local products on your menu
• We collaborate with you to jointly reduce our environmental impact
Learn more about our
commitment to sustainability.
What are socially and
ecologically certified coffees?
Commitment to Responsibility,
Conservation, Stewardship
and Efficiency
Canteen Refreshment Services is
committed to being a good neighbor
in our local communities and on our
planet by finding new opportunities to
introduce sustainable practices into our
office coffee business.
There is no map to guide us and the
horizon continues to change, but we’ve
begun our journey by defining both
small and far-reaching actions that
will help us manage our impact on
the environment and by broadening
those initiatives into our customers’
breakrooms.
How our Carbon Offset
program works
We determine how many pounds of
CO2 emissions your coffee equipment
produces.
Canteen Refreshment Services will
purchase the carbon offsets to make
your coffee maker carbon neutral.
You will receive a certificate that
represents your participation in the
reduction of carbon dioxide emissions.
Socially and Ecologically
Sustainable
There are a variety of socially and
ecologically sustainable certifications.
The guidelines may focus on protecting
the environment, ensuring fair labor
practices or support both.
14 Always Fresh, Always On
Water WisdomNow it’s possible to enjoy great tasting drinking water at the office without those annoying
water jugs.
We offer a new level of water filtration technology that brings refreshing premium drinking water
to your office. You get healthy, purified water without the hassle of storing and lifting heavy jugs.
Treat your employees and guests with great tasting water at a fraction of the cost of water jugs
and start brewing better tasting coffee, soups, cocoa and teas.
Don’t forget—coffee is over 97 percent waterGreat tasting water is one of the most important ingredients in making a great cup of coffee! The
quality of the water you use to brew a pot or cup of coffee is key to ensure satisfying taste and
flavor. This also holds true for teas, instant soups and powdered drink mixes that require water.
Simply put, better tasting water makes everything else taste better.
Purlogix™
Purlogix™ coolers are available in a variety of filtration
configurations including micro-filtration and reverse
osmosis with optional ultraviolet (UV) in-tank
disinfection.
Alpine Coolers
Alpine Coolers are manufactured under strict
quality procedures with reliability as the goal.
Available in white and charcoal and as a floor
stand-up or countertop.
15Refreshment Services
Customer Satisfaction
We seek to achieve superior customer satisfaction by “doing the right things right” for you.
The most important factor in our continued success is direct customer input. Exclusive Canteen
programs solicit your input and benchmark our operations.
Canteen Connect - Our Canteen Connect program involves an independent telephone survey
of your satisfaction. Our Canteen Connect representative will call you and ask seven simple
questions and provide you with an opportunity to grade our service. Your responses and
resolution reports are forwarded to regional and division management.
Service Excellence Program - Canteen is committed to visiting with each client on a monthly
basis. This visit is scheduled in advance and helps ensure that we are in tune with our clients’
needs. After each visit, a card is filled out documenting the commitments made to you during
the visit. These cards are filed by location and are used as confirmations that follow-through is
completed on all requests.
Clients 4 Life - Clients 4 Life is Canteen’s dedicated process for defining your expectations
and ensuring that we exceed those expectations. Understanding and anticipating your needs
is the foundation of our client satisfaction effort. Communication, goal setting, follow-up and
evaluation are crucial to this process. This program provides us with a common language for
managing your needs through a series of meetings, checkpoints and the analysis of results.
16 Always Fresh, Always On
Service ScheduleA uniformed Route Service Associate will arrive at your location on predetermined days to clean
and polish your brewing equipment, replace all of the pots and stock your supplies as needed.
Our Route Service Associates are extensively trained to make sure each piece of equipment,
brewing containers and the counter areas are working correctly and are as clean and organized
as the day we installed them. They report any issues to technicians or management as
appropriate.
Following is our Service Plus Checklist. The Service Plus Checklist card can be affixed to the
coffee brewer or a cabinet door. Our service personnel complete this at every visit to document
our service and assure you that your coffee equipment is clean and in optimum condition.
Service Plus ChecklistAt Canteen Refreshment Services, we are committed to exceeding your expectations. Below is
our 10-Step Quality Service Checklist.
Date Date Date Date Date Date Date
Clean brewer
Clean sprayhead & sprayhead area
Check brewer temp
Check dispersing level
Check coffee servers
Check coffee service area
Check water filtration & change filters as scheduled
Replenish & rotate products
Contact designee
Routinely present new products
Contact:
Phone #:
Emergency Service #:
17Refreshment Services
www . c a n t e e n s a l e s . c om
P E O P L E • S E R V I C E
Q U A L I T Y • I N N O V A T I O N
W E L L N E S S • L E A D E R S H I P