Call Center/CRM Demo & Conference 2012 · Call Center/CRM Demo & Conference 2012 ... Tele Marketing...
Transcript of Call Center/CRM Demo & Conference 2012 · Call Center/CRM Demo & Conference 2012 ... Tele Marketing...
Call Center/CRM Demo & Conference 2012Call Center/CRM Demo & Conference 2012
UBM Japan Co Ltd
15-16 November, 2012
Tokyo, Japan
RIC Telecom Co Ltd
http://www.callcenter-japan.com/tokyo/
Event name: Call Center/CRM Demo & Conference 2012(TOKYO)
Dates: 15-16 November 2012
Opening Hours 10:00-17:30
Venue: Sunshine City Convention Center, Tokyo
Organized by: UBM Japan Co Ltd.
RIC Telecom Co Ltd.
Supported by: The Call Center Association of Japan (CCAJ)
General Information
Supported by: The Call Center Association of Japan (CCAJ)
The Japan Direct Marketing Association
Japan Institute of Information Technology
HDI-Japan
ASPIC (ASP-SaaS-Cloud Consortium)
No. of Exhibitors: 170 companies (forecast)
No. of Visitors: 9,000 (forecast)
Japan is renowned for is high standards of customer service; taxi drivers wear impeccable white gloves, department store staff bow as customers enter and diners at a restaurant are greeted with a hearty cry of ‘welcome’ and a hot towel. It is no surprise, therefore, that Japan’s call center and contact center industry is huge, sophisticated and highly lucrative.
The total value of CallCenter & CRM solution sold in Japan last year is estimated at $5.8 billion. If you want to claim your share of that market, make sure you exhibit at Call Center/CRM Demo & Conference 2012.
Japanese Call Center Market
Call Center/CRM Demo & Conference is the largest gathering of professionals from the contact center industry. It brings together operators of call centers, call center supervisors and managers, technicians, trainers and a whole host of other people who are responsible for specifying, assessing and purchasing.
Japanese CallCenter &CRM market is expanding though only gradually!
specifying, assessing and purchasing.
(billion)
(actual) (actual) (actual) (forecast) (forecast) (forecast)
Callcenter&CRM solution Telemarketing
(billion)
(actual) (actual) (actual) (forecast) (forecast) (forecast)
Yano Research Institute Ltd.Data source:
Previous Show Report (November 2011)
Number of Exhibitors: 153 companies
Number of Visitors: 8,725 call center industry professionals
Classification by visitor’s industry
Telecommunication9%
Service9%
Finance6%
Retailer / Whole Saler6%
Solution Vender13%
Telemarketing Agency/ Outsourcer
12%
Others3%
Electric Manufacturing4%
Mail Order Service3%
Consaltant3%
Other Manufacturing3%
Staff Service2%Public Service
2%
Public Office / Schools2%
Constraction / Estate2%
Food1%
Pharmaceutical/ Chemical
1%
Tranport/ Storage1%
Public Service1%
System Integrator18%
Previous Show Report (November 2011)
Accela Technology AcrossWay Corporation
Advanced Media, Inc.
Ai-Logix
Alcatel-Lucent Japan Ltd.
Alfa Com, Ltd.
ANIMO Limited.
Artsoft Corporation
Asahikawa City
AsBase Inc.
Aspect Software Japan Ltd.
AVAL NAGASAKI CORPORATION
Avaya Japan Ltd.
AXIA
bangs Incorporated
City of Sapporo
CLUSGEAR, INC.
Collabos Corporation
FUSION COMMUNICATIONS CORPORATION
FUTABA Electric Telecommunication Co.,Ltd.
GENESYS JAPAN Co.,Ltd.
GN Netcom Japan Ltd.
G-NEXT,Inc.
Hardis System Design,Co.,Ltd.
Hibiya Computer Systems Co.,Ltd
Hitachi East Japan Solutions, Ltd.
Hitachi Information & Communication Engineering,Ltd.
Hitachi Information & Control Solutions, Ltd.
Hitachi Solutions,Ltd.
Hitachi Systems, Ltd.
Hitachi, Ltd.
HOYA SERVICE CORPORATION
Ibaraki Hitachi Information
IBM Japan, Ltd.
INFOCOM CORPORATION
INTEC Inc.
IntelliVoice Co.,Ltd.
Previous Show Report (November 2011) - Exhibitor’s list-
Collabos Corporation
Com Design inc.
Communication Business Avenue,Inc.
COMVEX. Co.,Ltd.
Core Computance Co.,Ltd.
CSK SERVICEWARE CORPORATION
Cyber Com Co., Ltd.
DI Squre Corporation
Empirix K.K.
Energy Partner Inc.
ERGOTRON Inc.
eVOICE Co.,Ltd.
EXNECT
FORVAL CORPORATION
FUJITSU COMMUNICATION SERVECES LIMITED
FUJITSU LIMITED
FUJITSU NETWORK SOLUTIONS LIMITED
FUJITSU SOCIAL SCIENCE LABORATORY Ltd.
FUJIYA SYSTEM CENTER Co.,Ltd.
IntelliVoice Co.,Ltd.
Interactive Intelligence Inc.
Intercom , inc.
Internet Security Japan, Inc
INTERWORK CORPORATION
IR LINK CORP
IT FOR Inc.
ITOCHU Techno-Solutions Corporation
IWATSU ELECTRIC CO., LTD.
JADE Corporation
JAL Information Technoloy Co., Ltd.
Japanhitech.,Ltd.
JBM Consultant Co.,Ltd
JFE Systems, Inc
Kagoshima City
KDDI Evolva Inc.
KOAX Inc.
Landscape Co.,Ltd.
LINK,INC.
Logit Corporation
Marubeni Information Systems Co., Ltd.
QLOOG,Inc.
RION Inc.
S&I Co.,Ltd.
salesforce.com, Co., Ltd.
Sanntuu.Inc
SCSK Corporation
Sennheiser Japan K.K.
SHINWA Sangyo CO.,Ltd.
Star Systems Co.,Ltd.
STEC
SUCCEED Co. Ltd.
Sumitomo Shoji Machinex Co.,Ltd.
SYNNEX K.K.
TAKACOM CORPORATION
TEAC CORPORATION
TechMatrix Corporation
Technology LinkCorporation
Previous Show Report (November 2011) - Exhibitor’s list-
Microsoft Japan Co.,Ltd.
MIT System Reserch Institute Co.,Ltd.
MITSUBISHI ELECTRIC INFORMATION
SYSTEMS
MITSUI KNOWLEDGE INDUSTRY CO.,LTD.
Miyazaki Prefecture
MOSHI MOSHI HOTLINE,INC.
Nagatsuka Telephone Technology Co., Ltd.
NEC Corporation
NEC Infrontia Corporation
NEC Networks&System Integration
Corporation
Neix Incorporated
NEXUS COMMUNITY
NICE JAPAN
Nihon LogMeIn K.K.
Nippon Securities Technology Co., Ltd. Technology LinkCorporation
The City of Sendai
TIS Inc.
TODENTSU Corporation
TOENEC CORPORATION
TOKYO ELECTRON DEVICE LIMITED
Verint Systems Japan K.K.
Voice Technologies Japan Co.,Ltd.
Voistore Co.,Ltd.
WOWOW Communications, Inc.
YOGI Communications,Ltd
Nippon Securities Technology Co., Ltd.
Nomura Research Institute, Ltd
NTT Advanced Technology Corporation
NTT Communications Croporation
NTT COMWARE CORPORATION
NTT DATA INTELLILINK CORPORATION
NTT IT CORPORATION
NTT MARKETING ACT CORPORATION
NTT Nishinihon-Chugoku
NTT Software Corporation
NTT Solco Corporation
NTT-ME CORPORATION
NTT-Neomeit
OAS Corporation
Oki Electri Industry Co.,Ltd.
Oki Software Co.,Ltd.
OPT SP CO.,LTD.
P&W Solutions Co.,Ltd.
Plantronics Japan Ltd.
Plus-Alpha Consulting Ltd.
Call Center Applications
Tele Marketing & Outsourcing Services
Voice Processing Boards
PBX, UnPBX Solutions
CTI Middle Wear,
Voice Logging,
IVR
Hardware, software, services and solutions for call center and CRM
industry professionals.
Exhibits
Tools
Security Facilities
IP Telephony
Mobile Solutions
Text Mining
BI Tools (Mining)
ERP Solutions
ASP / SaaS,
Unified Communications
CRM Applications
Help Desk Solutions
SFA
Agent Management Tools FAQ,
Voice Portal
Knowledge Management,
WFM Tools Supply Chain, Outbound
e-Learning,
Training
Location Services,
Web Marketing Tools Human
Resources
Package Booth
Includes: 3.0m x 2.0m = 6.0sqm space, partitions, carpet, fascia with company name, 3m display counter, 2 spotlights, 2 electrical outlets, electrical supply up to 1kw, daily stand cleaning
Basic Stand Option
supply up to 1kw, daily stand cleaning
JPY500,000 (+5% tax)
Other booth package options are available. Please contact us with details of your requirements.
Event Structure
In addition to the exhibition there is an extensive program of conference sessions, exhibitor presentations, private seminars, workshops and classrooms.
Keynote Seminar &Conference :
Private Seminar ::::
Top speakers from Japan’s call center industry discuss key trends, developments and best practice case studies.
Event Structure
Exhibitor Presentations((((Workshops)::::There are five presentation rooms located on the exhibit floor in which a total of 70 exhibitor presentation slots are run. These are highly popular with visitors and most are packed to full capacity.
Sponsorship
Item Price Item Price
Platinum Sponsor Ask
Gold Sponsor Ask
Advertisement in Official Guidebook
Visitor Badges (Badge + Lanyard)
PR Board
¥500,000
¥300,000
Take advantage of these highly visible sponsorship
opportunities to enhance your visibility in the show.
Advertisement in Official Guidebook
(Inside Front Cover by Full Color)
Advertisement in Official Guidebook
(Outside Back Cover by Full Color)
¥400,000
¥400,000
Advertisement in Official Guidebook
(Inside Back Cover by Full Color)¥300,000
Advertisement in Official Guidebook
(1 Page by Full Color)
Advertisement in Official Guidebook
(1 Page by Black & White)
¥200,000
¥150,000
PR Board
Cafeteria Sponsor
Floor Plan Advertisement
¥300,000
¥500,000
¥300,000
* Prices do not include 5% consumption tax.
Call Center Demo Secretariat
UBM Japan Co LtdKanda 91 Bldg., 1-8-3 Kaji-cho, Chiyoda-ku,
To book space or for more information contact:
Kanda 91 Bldg., 1-8-3 Kaji-cho, Chiyoda-ku,
Tokyo 101-0044, Japan
TEL: +81-3-5296-1020
FAX: +81-3-5296-1018
Email: [email protected]