Bringing people together to help them understand their value
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Transcript of Bringing people together to help them understand their value
Leanne Taylor-Flett (MCIPR)
Employee Communication and Engagement Manager
Founder and consultant
@LoveLeaT | www.justflair.co.uklinkedin.com/in/leanne-taylor-flett
Hello
One event can change everything
EngagementDOUBLED
DEDICATEDresource
Budget TRIPLED
The challenge
Drop in engagement
Boring eventsplanned
Change instructure
“THEM USThe gaps
I DON’T GET IT
VALUE SOS
“
“People don’t always remember what you said or
even what you did, but they do remember
how you made them feel.”
Maya Angelou
The solution
Inject energy into events
Event-centric
campaign Make change
positive
Make people feel valued
The solution
https://www.youtube.com/watch?v=MAQypZeRWjk&feature=youtu.be
The results
20% Increase in understanding of key messages
Immediate ENPS increase from +25 to +26
91% strongly agreed that feedback is being listened to and acted upon for positive change
91% really enjoyed the session
91% thought the session was a good use of time
82% strongly agreed that the session was engaging
The results
ENPS score of +47 six months after campaign
Increase in budget and resource for internal comms
13 point increase in response to ‘I believe management will act upon feedback’
“WHAT’S NEXT?“
The takeaway
Challenge the norm
Take chances and WOW
Close the gaps