Brian JohnstonCashier

Alexandria, LA 71302briankj92@yahoo.com - 337.459.0286

WORK EXPERIENCE

Clerk 1Sutherland Global - Alexandria, LA - October 2014 to Present

ResponsibilitiesDetermined requirements by working with customers.

Answered inquiries by clarifying desired information; researching, locating, and providing information.

Resolved problems by clarifying issues; researching and exploring answers and alternative solutions;implementing solutions; escalating unresolved problems.

Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.

Maintained call center database by entering information.

Kept equipment operational by following established procedures; reporting malfunctions.

Updated job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests;exploring opportunities to add value to job accomplishments.

AccomplishmentsMoved up to Subject Matter Expert within 2 months of being with the company.

Skills UsedLanguage and communicative skills to speak with a variety of personalities on and off the phone.

Customer Service RepresentativeBestBuy - Alexandria, LA - October 2013 to February 2015

ResponsibilitiesOpened customer accounts by recording account information.

Maintained customer records by updating account information.

Resolved product or service problems by clarifying the customer's complaint; determining the cause of theproblem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;following up to ensure resolution.

Maintained financial accounts by processing customer adjustments.

Recommended potential products or services to management by collecting customer information andanalyzing customer needs.

Prepared product or service reports by collecting and analyzing customer information.

Contributed to team effort by accomplishing related results as needed.

Store Manager/Sales ManagerGeneral Nutrition Stores (GNC) - Pineville, LA - April 2014 to October 2014

ResponsibilitiesOverlooked the sales and profits of the store.

Implemented evaluations and improvement strategies for the employee performance.

Managed the revenue of the store which included handling cash, delivery of deposits to the bank, and depositreconciliation.

Was responsible for preparation of work schedules.

Accepted truck and billing information.

Made sure that the store was kept in optimal condition.

CashierFamily Dollar - Pine Prairie, LA - September 2012 to April 2013

Assistant Retail Manager, April 2013- July 2013Key Accomplishments

✓ Moved up the ladder from cashier position to Assistant Retail Manager within seven months of employment.Duties:• Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in hisabsence)• Assisted manager in the implementation of complete merchandise information accurately in time• Received, checked and shelved all merchandise products• Assisted manager in placing purchase orders and managing inventory• Completed daily registering and store open/close functions• Took responsibly of company bank deposits as required by the store manager• Order and organize stock• Assist with window displays for special promotions• Maintain store and stock in impeccable condition• Balance the till at close of business each day

HostThe Cajun Smokehouse - Ville Platte, LA - March 2010 to August 2012

Duties:• Greet guests and seat them at tables or in waiting areas.• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining detailsare handled properly and customers' concerns are addressed.• Assign patrons to tables suitable for their needs.• Provide guests with menus.

• Inform patrons of establishment specialties and features.• Inspect dining and serving areas to ensure cleanliness and proper setup.

Cashier/stockerDollar Tree - Ville Platte, LA - October 2010 to January 2011

Duties:• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers,or optical price scanners.• Maintain clean and orderly checkout areas.• Issue receipts, refunds, credits, or change due to customers.• Receive payment by cash, check, credit cards, vouchers, or automatic debits.• Answer customers' questions, and provide information on procedures or policies.• Stock shelves, and mark prices on shelves and items.• Greet customers entering establishments.• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that thereis adequate change.

EDUCATION

GEDLouisiana Community & Technical College System - Ville Platte, LANovember 2010

MILITARY SERVICE

Service Country: United StatesBranch: NavyRank: E1June 2015 to August 2015