Community Involvement Committee Meeting

Wednesday, April 23, 2014 - 4:00pm Boardroom

(Teleconference 321-394-0707)

Attendees: Dale Coxwell (Chair), Kristin Bakke, Laura Canady, Debra Greco, Catherine Mallozzi, Phebe Powell, Geo Ropert, Rose Thron

Agenda To facilitate and be the catalyst for workforce development services

that are responsive to the employment needs of Brevard County Call to Order: Dale Coxwell Introductions Public Comment Presentation of Success Stories Lisa Rice Action Items:

▪ Approval of Minutes from January 22, 2014 Dale Coxwell

Discussion/Information Items: Goal 1 Update Denise Biondi

▪ Measure 2A: CareerSource Brevard Brand Update Denise Biondi

▪ Measure 2C: Website Performance Denise Biondi

Attendance Roster Adjourn

Page No.

1 – 2

3 – 9 10 – 14 15 - 18

19

Meeting information is always available @ careersourcebrevard.com For questions please call 321-394-0507 TTY: 711-321-394-0507

Upcoming Meetings:

April 2014 3rd Business Workforce Committee-8:30am- Boardroom 23rd Community Involvement Committee-4:00pm- Boardroom May 2014 6th Executive Committee-4:00pm- Boardroom 13th Workforce Operations Committee-8:30am- Boardroom 20th Board Meeting-8:00am- Boardroom June 2014 12th E3 Committee-8:30am- Boardroom

Brevard Workforce Community Involvement Committee

January 22, 2014

Minutes Members in Attendance:, Laura Canady (via teleconference), Dale Coxwell (Chair), Debra Greco (via teleconference), Catherine Mallozzi, Phebe Powell, Geo Ropert and Rose Thron. Members Absent: Kristin Bakke. Staff in Attendance: Denise Biondi, Stephanie Mosedale, Lisa Rice, and Lyn Sevin. Jan Conrad and Caroline Joseph- Paul from Dynamic Works. Guests in Attendance: None. Call to Order: Dale Coxwell called the meeting to order at 4:00pm in the Brevard Workforce (BW) Boardroom. Public Comment: There was no public comment Success Stories: Staff shared a PowerPoint presentation on BW Success Stories. It was requested that these stories be uploaded to BW’s websites. Action Items: Approval of Community Involvement Committee minutes of October 23, 2013 Motion to approve the Minutes from the October 23, 2013 meeting made by Geo Ropert and seconded by Rose Thron. The motion passed unanimously. Information Items: Committee Goal 1 Update Staff reviewed the activities and updated the Committee on Goal 1 – ‘Convene the community and conduct community awareness campaigns regarding workforce issues’ as follows: Measure 2A: Brevard Workforce Outreach/Awareness Plan 2013-2014 Staff reviewed the Outreach/Awareness Plan which, for this year only, the CIC Committee is reviewing five (5) months into the program year. Many of the components in this plan will cross into PY 2014-2015; however, they will be reviewed and metrics will be attached to several of the tactics at the July CIC meeting. In December 2013, the Outreach department received the State’s brand guidelines and partial state funding to support further facilitation of the plan. BW’s Outreach Goal, Objectives and Tactics were reviewed, along with an update on work done to date. There was discussion on foster youth programs and it was suggested that a BW staff member connect with Brevard Family Partnership (BFP) regarding the newly forming Youth Advisory Council. Phebe Powell agreed to be BFP’s liaison.

Page 1 of 19

Measure 2D: Website Performance Staff reviewed the new BW website which is under reconstruction to adopt the new CareerSource Florida brand. This new site is being used as an example for other workforce boards and will be launched by the State’s projected date of February 10, 2014. Due to the holidays, the quarter to quarter comparison reflects a decrease in web activities and traffic counts. This is thought to be due, not only to the season, but to BW’s reduction in paid media. It was noted that the Operation Work Hero fund raiser is complete and was a huge success. Further updates on the rebranding affects and the site’s design and functionality will be provided at the next meeting. There being no other business Dale Coxwell adjourned the meeting at 4:47pm. Submitted by, Reviewed by, (signature on file) 1/27/14 (signature on file) 1/27/14 Lyn Sevin Date Dale Coxwell, Chair Date

Page 2 of 19

Goa

l 1 -

Conv

ene

the

com

mun

ity a

nd c

ondu

ct c

omm

unity

aw

aren

ess

rega

rdin

g w

orkf

orce

issu

es

Stra

tegi

es:

1.

Incr

ease

aw

aren

ess

of a

nd u

se o

f Car

eerS

ourc

e Br

evar

d bu

sine

ss s

ervi

ces

2.

In

crea

se a

war

enes

s of

Wor

kfor

ce is

sues

and

ser

vice

s fo

r the

pur

pose

of g

arne

ring

wor

kfor

ce c

ham

pion

s an

d be

ing

reco

gniz

ed a

s a

mod

el

at lo

cal,

stat

e an

d fe

dera

l leve

ls

3.

Con

vene

mul

ti-re

gion

pla

nnin

g in

itiativ

es w

ith o

ther

wor

kfor

ce b

oard

s 4.

In

crea

se lo

cal a

war

enes

s th

at im

prov

ed s

kills

lead

to a

bet

ter j

ob

St

rate

gy 1

: Inc

reas

e aw

aren

ess

of a

nd u

se o

f Car

eerS

ourc

e Br

evar

d bu

sine

ss s

ervi

ces

M

easu

re 1

A: R

evie

w d

ata

rega

rdin

g bu

sine

sses

use

of C

aree

rSou

rce

Bre

vard

bus

ines

s se

rvic

es.

Ac

tiviti

es

Dat

e:

Budg

et Im

pact

St

atus

Gat

her a

nd a

naly

ze d

ata

rega

rdin

g ov

eral

l us

e of

Car

eerS

ourc

e Br

evar

d ca

reer

cen

ters

O

ngoi

ng

Co

mpl

eted

Stra

tegi

cally

act

on

area

s w

here

bus

ines

s us

e ha

s de

clin

ed a

nd c

ould

be

impr

oved

up

on

Ong

oing

Incl

uded

in M

easu

re 1

B

Mea

sure

1B:

Inc

reas

e us

e of

Car

eerS

ourc

e B

reva

rd b

usin

ess

serv

ices

D

evel

op o

vera

ll pla

n to

incr

ease

use

: ta

rget

ed m

edia

rela

tions

, eve

nt p

artic

ipat

ion,

in

crea

sed

soci

al m

edia

en

gage

men

t/pre

senc

e an

d Bu

sines

s Li

aiso

n en

gage

men

t.

Janu

ary

2014

Th

e M

easu

re 4

A Ju

mps

tart

Out

reac

h C

ampa

ign

char

t th

at is

atta

ched

add

ress

es th

is m

easu

re.

Impl

emen

tatio

n of

the

plan

O

ngoi

ng

See

abov

e

Dev

elop

pla

n to

incr

ease

bus

ines

s pa

rtici

patio

n in

loca

l Virt

ual a

nd o

n-si

te J

ob

Fairs

Ong

oing

On-

site

Job

Fai

rs d

urin

g th

is re

port

ing

perio

d:

• B

W h

oste

d 35

on-

site

recr

uitin

g ev

ents

w

ithin

BW

Car

eer C

ente

rs d

urin

g th

is

repo

rtin

g pe

riod,

repr

esen

ting

15

empl

oyer

s w

ith 4

81 a

ttend

ees.

Em

ploy

ers

incl

uded

: o

Sc

otts

Law

n Se

rvic

e

PRO

GR

AM Y

EAR

201

3-14

GO

AL 1

MEA

SUR

ES &

AC

TIVI

TIES

Page 3 of 19

o

Supe

r 8 M

otel

o

Su

nris

e Sy

stem

s o

M

ains

trea

m E

ngin

eerin

g o

Pe

rcep

ta

o

Seni

or B

ridge

o

G

MR

S o

H

ospi

ce o

f St.

Fran

cis

o

Uni

ted

Sola

r Ene

rgy

o

N

ew E

nerg

y Se

rvic

e o

Sp

ira L

aw

o

Car

ing

Hom

e C

are

o

Kem

per I

nsur

ance

o

Tr

iton

Wel

ding

o

R

esC

are

Hom

e C

are

o

Clo

udte

am

o

Com

fort

Kee

pers

o

D

unki

n D

onut

s o

JM

I Sta

ffing

o

H

ospi

tal H

ouse

keep

ing

o

Sopr

ano’

s Pi

zza

o

And

erso

n’s

Truc

king

o

Te

leTe

ch

St

rate

gy 2

: In

crea

se a

war

enes

s of

Wor

kfor

ce is

sues

and

ser

vice

s fo

r the

pur

pose

of g

arne

ring

wor

kfor

ce c

ham

pion

s an

d be

ing

reco

gnize

d as

a

mod

el a

t loc

al, s

tate

and

fede

ral le

vels

M

easu

re 2

A:D

evel

op a

nd im

plem

ent C

aree

rSou

rce

Bre

vard

Out

reac

h/Aw

aren

ess

plan

D

evel

op O

utre

ach

plan

for P

Y 13

-14

and

pres

ent t

o co

mm

ittee

Janu

ary

2014

Com

plet

ed.

See

Mea

sure

2A

Bra

nd U

pdat

e in

form

atio

n br

ief

atta

ched

. Th

e M

easu

re 4

A Ju

mps

tart

Out

reac

h C

ampa

ign

char

t th

at is

atta

ched

add

ress

es th

is m

easu

re.

M

easu

re 2

B: G

arne

r cha

mpi

ons

and

be re

cogn

ized

as

a m

odel

on

loca

l/sta

te/fe

dera

l le

vels

Im

plem

ent u

se o

f Bus

ines

s an

d Jo

bsee

ker

Wor

kfor

ce C

ham

pion

s

Ong

oing

Bu

sine

ss W

orkf

orce

Cha

mpi

ons

supp

orte

d C

SB in

th

e fo

llow

ing

way

s:

• Ju

lie T

ooks

and

Ste

ffani

Bur

d, a

long

with

CS

B B

oard

mem

bers

par

ticip

ated

in a

Page 4 of 19

roun

dtab

le p

anel

at t

he a

nnua

l Boa

rd R

etre

at

to p

rovi

de in

put o

n w

orkf

orce

ser

vice

s,

qual

ity a

nd n

eeds

. •

Stef

fani

Bur

d, fr

om A

nsec

Gro

up, a

ttend

ed a

CS

B a

nd W

BC fo

cus

grou

p re

gard

ing

wom

ens

busi

ness

ser

vice

s.

• G

eo R

oper

t, fro

m B

reva

rd F

amily

Pro

mis

e at

tend

ed th

e CS

B B

rand

Lau

nch

cele

brat

ion

and

met

with

cen

ter s

taff.

•

John

Glis

ch, f

rom

Eas

tern

Flo

rida

Stat

e Co

llege

pro

vide

d an

inte

rvie

w in

CSB

W

orkf

orce

in M

otio

n ne

wsl

ette

r.

• Al

l Cha

mps

con

tinue

to s

uppo

rt CS

B b

y sh

arin

g CS

B o

utre

ach

new

s to

thei

r net

wor

ks

D

evel

op a

par

tner

ship

with

loca

l med

ia to

al

low

ong

oing

pro

mot

ion

of in

form

atio

n on

w

hat i

s ne

eded

to fi

nd, o

btai

n an

d re

tain

a jo

b in

toda

y’s

envi

ronm

ent.

Ong

oing

Initia

lize

effo

rts fo

r mod

el s

harin

g (b

est

prac

tices

) and

reco

gnitio

n •

Parti

cipa

tion

as c

onfe

renc

e sp

eake

r •

Awar

d ap

plic

atio

ns/ A

war

ds

• W

hite

pap

ers,

bes

t pra

ctic

e sh

arin

g an

d in

clus

ion

in W

orkf

orce

3O

ne

com

mun

ities

of p

ract

ice

Effo

rts

prod

uced

by

Car

eerS

ourc

e B

reva

rd:

• C

SB w

as n

omin

ated

for F

lorid

a To

day’

s “K

eep

Bre

vard

Bea

utifu

l” s

usta

inab

ility

aw

ard

for i

ts 4

/10’

s pr

ogra

m w

hich

yie

lds

a re

duce

d ca

rbon

foot

prin

t whi

le in

crea

sing

de

liver

y of

ser

vice

s to

the

busi

ness

co

mm

unity

. •

Add

ition

ally

, CSB

’s 4

/10’

s pr

ogra

m s

purr

ed

reTh

ink,

a p

rogr

am o

f Tra

nSys

tem

s ou

t of

Mai

tland

, FL

to n

omin

ate

CSB

for t

he “

Bes

t W

orkp

lace

for C

omm

uter

s” d

esig

natio

n.

• Pr

esid

ent,

Lisa

Ric

e w

ill p

artic

ipat

e at

the

Nat

iona

l Ass

ocia

tion

of W

orkf

orce

Boa

rds

annu

al e

vent

: o

Pres

ent a

wor

ksho

p: C

reat

ing

Bus

ines

ses

Mak

es W

orkf

orce

Sen

se

o Pa

rtici

pate

in a

pan

el fo

rum

: W

orkf

orce

Boa

rds

as a

Cat

alys

t for

Job

C

reat

ion

and

Entre

pren

eurs

hip

• Pr

ojec

t Man

ager

, Eric

a Le

mp,

won

the

“4

unde

r 40”

aw

ard

by L

ead

Bre

vard

. •

CSB

’s M

arci

Bril

ley

and

Lisa

Ric

e

Page 5 of 19

resp

onde

d to

an

emai

l fro

m th

e U

S C

onfe

renc

e of

May

ors

Wor

kfor

ce

Dev

elop

men

t Cou

ncil

aski

ng fo

r spe

cific

an

swer

s to

que

stio

ns p

osed

by

the

Secr

etar

y of

the

Dep

artm

ent o

f Lab

or. C

SB

prov

ided

info

rmat

ion

to h

elp

his

ques

t for

pr

ovid

ing

mor

e re

leva

nt a

nd v

alua

ble

wor

kfor

ce d

evel

opm

ent p

rogr

ams.

Mar

ci

and

Lisa

focu

sed

on a

pus

h to

inco

rpor

ate

busi

ness

per

form

ance

mea

sure

s an

d ho

ldin

g st

ates

acc

ount

able

for c

ombi

ning

fu

ndin

g st

ream

s lik

e th

e Te

xas

and

Flor

ida

mod

els.

M

easu

re 2

C: E

nsur

e a

cohe

sive

voi

ce o

f Car

eerS

ourc

e B

reva

rd th

at is

gea

red

to in

crea

sing

com

mun

ity u

nder

stan

ding

of i

ndus

try

spec

ific

issu

es a

nd w

orkf

orce

ser

vice

s Sh

are

Bran

d m

essa

ging

and

edu

catio

nal

mat

eria

ls to

mul

tiple

par

tner

s (i.

e. E

DC

, C

ount

y, m

unic

ipal

ities,

Cha

mbe

rs, W

orkf

orce

3O

ne w

eb s

ite a

nd th

roug

h pa

rtici

patio

n on

lo

cal/r

egio

nal/n

atio

nal b

oard

s an

d co

mm

ittee

s)

Ong

oing

With

in th

e m

onth

s of

Jan

uary

thru

Mar

ch 2

014,

pr

esen

tatio

ns d

eliv

ered

by

Boa

rd S

taff:

•

In J

anua

ry, r

eThi

nk, S

pace

Coa

st A

rea

Tran

sit

and

CSB

par

tner

ed o

n an

eve

nt h

oste

d at

the

Rock

ledg

e ca

reer

cen

ter t

o br

ing

awar

enes

s to

the

SCAT

bus

Rou

te #

7 co

mm

ute

optio

n in

B

reva

rd C

ount

y. L

isa

Ric

e sh

ared

info

rmat

ion

abou

t new

bra

nd a

nd C

SB s

ervi

ces.

•

Pres

iden

t, Li

sa R

ice,

will

join

Boa

rd M

embe

r Ly

nda

Wea

ther

man

, fro

m th

e ED

C o

f Flo

rida'

s Sp

ace

Coas

t to

serv

e as

tabl

e co

nver

satio

n le

ader

s at

LEA

D B

reva

rd’s

Acc

ess

2014

on

April

10.

•

Pres

iden

t, Li

sa R

ice

spok

e to

the

Spac

e Co

ast P

ublic

Man

agem

ent A

ssoc

iatio

n re

gard

ing

the

Cle

an E

nerg

y Jo

bs A

ccel

erat

or

gran

t. •

VP o

f Ope

ratio

ns, M

arci

Bril

ley,

is c

urre

ntly

a

mem

ber o

n th

e Fl

orid

a W

orkf

orce

Aca

dem

y w

orkg

roup

and

will

be

taki

ng th

e le

ad ro

le in

th

e ov

ersi

ght a

nd d

evel

opm

ent o

f the

fron

t-lin

e w

orks

hops

for t

his

year

’s 2

014

Flor

ida

Conf

eren

ce to

be

held

in O

rland

o in

Oct

ober

. •

In M

ay, V

P of

Ope

ratio

ns, M

arci

Bril

ley

will

be

taki

ng th

e ro

le a

s C

hairm

an o

f the

Chi

ef

Page 6 of 19

Ope

ratin

g O

ffice

rs G

roup

for a

ll th

e re

gion

al w

orkf

orce

boa

rds

acro

ss th

e St

ate

of F

lorid

a. S

he c

urre

ntly

hol

ds th

e Vi

ce

Cha

ir po

sitio

n.

• B

usin

ess

Liai

sons

pre

sent

ed a

n ov

ervi

ew

of C

SB b

usin

ess

serv

ices

at t

he U

CF

Res

earc

h &

Com

mer

cial

izat

ion

Offi

ce a

nd

the

Bre

vard

Hom

e B

uild

ers

& C

onst

ruct

ion

Ass

ocia

tion.

•

Pres

iden

t, Li

sa R

ice,

and

Con

tract

Offi

cer

Sand

i Bril

es, u

nder

our

con

tract

with

Eas

tern

Fl

orid

a St

ate

Col

lege

, fac

ilita

ted

9 In

dust

ry

Advi

sory

Cou

ncil

mee

tings

(as

of 4

/16/

14) –

co

nnec

ting

indu

stry

reps

with

aca

dem

ia to

st

rate

gica

lly a

ppro

ach

wor

kfor

ce n

eeds

. Thi

s ef

fort

will

con

tinue

for s

ever

al o

ther

indu

stry

co

unci

ls in

the

com

ing

wee

ks.

C

aree

rSou

rce

Brev

ard

web

site

con

tent

en

hanc

emen

ts/e

valu

ate

perfo

rman

ce o

f site

.

Ong

oing

See

Mea

sure

2C

Web

site

info

rmat

ion

brie

f atta

ched

.

Stra

tegy

3: C

onve

ne m

ulti-

regi

onal

pla

nnin

g in

itiativ

es w

ith o

ther

wor

kfor

ce b

oard

s

Mea

sure

3A:

Ini

tiativ

es th

at re

sult

in re

gion

al a

ctio

n D

eter

min

e ar

eas

of in

tere

st fo

r mul

ti-re

gion

al

plan

ning

O

ngoi

ng

•

Sept

embe

r 24

from

8-1

:30p

m,-

CSB

alo

ng

with

Car

eerS

ourc

e C

entra

l Flo

rida

and

Car

eerS

ourc

e Vo

lusi

a/Fl

agle

r will

hos

t a tr

i-re

gion

al b

usin

ess

sum

mit

to b

e he

ld a

t Cru

ise

Term

inal

6 a

t Por

t Can

aver

al. M

ore

to c

ome…

•

CSB

and

Fl T

ech’

s W

omen

’s B

usin

ess

Cen

ter

are

expl

orin

g th

e fe

asib

ility

of p

laci

ng a

sa

telli

te o

ffice

for t

he W

omen

’s B

usin

ess

Cen

ter,

at th

e R

ockl

edge

car

eer c

ente

r. Fo

cus

grou

ps w

ere

held

in M

arch

, res

ults

ana

lyze

d in

Apr

il an

d a

deci

sion

mad

e in

May

/Jun

e.

• St

artu

p Q

uest

roun

d tw

o be

gan

in M

arch

re

sulti

ng in

49

parti

cipa

nts

and

6 m

ento

rs to

fo

rm te

ams.

(Par

ticip

ant n

umbe

rs a

re lo

wer

th

an la

st ti

me

-- a

chal

leng

e th

roug

hout

the

Page 7 of 19

stat

e). T

echn

olog

ies

sele

cted

from

FIU

, UF,

UC

F, a

nd F

SU, a

nd 2

from

NAS

A.

o St

rong

er A

rtific

ial B

one

o Sy

stem

and

Met

hod

for A

naly

zing

and

M

odify

ing

Pass

wor

ds

o Fi

re R

etar

danc

y w

hile

Ret

aini

ng

Phys

ical

Pro

perti

es in

a C

ompa

tible

Po

lym

er M

atrix

o

Hig

h-W

ind

resi

stan

t Con

cret

e Ro

ofin

g o

Shap

e M

emor

y Th

erm

al C

ondu

ctio

n Sw

itch

o Sp

atia

l Sta

ndar

d O

bser

ver

• D

irect

or o

f Ind

ustry

Rel

atio

ns, J

udy

Bla

ncha

rd, t

oget

her w

ith re

gion

al p

artn

ers,

ha

s de

velo

ped

a R

egio

nal T

alen

t Gap

An

alys

is s

urve

y to

gat

her r

egio

nal s

kill

set

need

s an

d de

ficie

ncie

s. C

SB is

dis

sem

inat

ing

the

surv

ey a

nd c

onne

ctin

g in

dust

ry re

ps fo

r fo

cus

grou

ps in

ord

er to

gat

her t

he

info

rmat

ion.

St

rate

gy 4

: Inc

reas

e lo

cal a

war

enes

s th

at im

prov

ed s

kills

lead

to a

bet

ter j

ob

Mea

sure

4A:

Impl

emen

t Jum

psta

rt O

utre

ach

Cam

paig

n

Mul

ti-m

edia

out

reac

h Ja

nuar

y 20

14

Q

3 G

oals

: Up

date

d Ju

mps

tart

outre

ach

char

t inc

lude

d in

CIC

pa

ckag

e.

Use

mul

ti-m

edia

out

reac

h fo

r tra

inin

g aw

aren

ess,

use

cha

mpi

on c

usto

mer

s w

ho

have

com

plet

ed tr

aini

ng a

nd s

ucce

ssfu

lly

upgr

aded

thei

r job

s.

Ong

oing

Mea

sure

4B:

Impl

emen

t Soc

ial M

edia

Out

reac

h Ca

mpa

ign

Soci

al m

edia

out

reac

h

Janu

ary

2014

Page 8 of 19

Use

soc

ial m

edia

tool

s to

incr

ease

bus

ines

s an

d jo

b se

eker

par

ticip

atio

n an

d aw

aren

ess.

Ong

oing

Q3

repo

rt:

Dec

.-Mar

ch 2

014

Q

3 G

oals

:

Upda

ted

soci

al m

edia

cha

rt in

clud

ed in

CIC

pac

kage

.

Page 9 of 19

April 23, 2014

Information Brief

Measure 2A: Local Implementation Plan of the Statewide Brand-Update

Background:

CareerSource Brevard completed the statewide process of rebranding Brevard Workforce by the State’s deadline of January 31, 2014. The successful brand launch was made possible through the support of all CSB board and contractor staff and $104, 167 in state funding under guidance from CareerSource Florida, formerly known as Workforce Florida.

Status:

The State’s initial allocation of $62,500 was used by CSB to begin the rebranding effort and an additional $41, 667 in State incentive funds were awarded to CSB for having successfully achieved the State’s six brand criteria to implement and launch the unified brand.

State rebranding funds will support the rebrand effort throughout the program year and have been/currently are being used as follows:

• Application of new name and logo internally and among partners and vendors: e-signatures, forms, checks, proposals, badges, voicemail, bylaws, intranet and internet.

• Development of external outreach materials: (3) career center signage plus

mobile unit and wayfinding, print collateral, cards & stationery, direct mail and event presentation materials.

• Redesign of CSB Website, ICompel screens, (2) Facebook pages, YouTube channel, LinkedIn page, and Twitter page.

• Internal Brand training materials and three brand launch celebrations.

Page 10 of 19

• Development of multimedia tools: e-media templates, videos, radio and TV advertising, on-line advertising, bill board and public/media relations strategies.

Based on the scope of rebrand work required by the State, and historical outreach data from past re-brand efforts, CSB allocated an additional $50k in formula funds to properly support the brand launch and ongoing rebrand messaging throughout the program year. Fortunately with the implementation of the Brand plan in its final stages, Outreach found several cost savings among sign vendors, printers and use of state brand tools, which will enable the 50k in formula funds to re-join the CSB operating budget to support the next program year.

Next Steps:

Outreach continues to facilitate the tactics outlined in the Brand plan throughout the program year. In the next program year, no additional funds will be required to assist with the brand. Outreach efforts to reinforce the name change within the community will be handled internally with no paid media required.

Page 11 of 19

QU

ARTE

RLY

JUM

PSTA

RT O

UTR

EACH

PLA

N

Aud

ienc

e St

rate

gies

M

easu

res

Tact

ics

Stat

us/N

ext S

teps

Empl

oyer

s/Bu

sine

ss

Mul

ti-m

edia

out

reac

h to

supp

ort B

usin

ess S

ervi

ces P

rogr

am

thro

ugh

enga

ging

:

Empl

oyer

s in

EFM

to ra

ise a

war

enes

s and

impr

ove

and

expa

nd c

urre

nt se

rvic

es o

ffere

d.

Brev

ard’

s bus

ines

s com

mun

ity (n

ot re

gist

ered

in E

FM) t

o ra

ise a

war

enes

s, re

gist

er m

ore

busin

esse

s in

EFM

and

to

prov

ide

busin

ess s

ervi

ces.

Reac

h S

tate

’s a

nnua

l goa

l for

Em

ploy

er

Pene

trat

ion

4180

uni

que

busi

ness

es se

rved

an

d 25

20 le

vel 1

serv

ices

pro

vide

d

Q3

Goa

l: 31

35 b

usin

esse

s ser

ved

and

1890

le

vel 1

serv

ices

pro

vide

d

Q3

Stat

us: 4

185

busin

esse

s ser

ved

and

2036

le

vel 1

serv

ices

pro

vide

d

Q4

Goa

l: 4

180

busin

esse

s ser

ved

and

2520

le

vel 1

serv

ices

pro

vide

d

Deliv

ered

med

ia k

it to

edu

cate

/eng

age

CSB

part

ners

on

rebr

and:

(Bus

ines

ses i

n EF

M, C

omm

unity

Lea

ders

, Bus

ines

s Ch

ampi

ons,

Leg

islat

ors,

Med

ia, I

ndus

try

part

ners

, CSB

Boa

rd a

nd st

aff)

La

unch

ed m

onth

ly m

ultim

edia

cam

paig

n on

bus

ines

s lea

rnin

g ev

ents

/bus

ines

s se

rvic

es a

vaila

ble.

---

------

------

------

------

------

------

------

Pr

omot

ed a

bus

ines

s edu

catio

n w

ebin

ar.

Rece

ived

supp

ort a

nd c

ross

mar

ketin

g th

roug

h po

sitiv

e ne

w c

over

age,

ado

ptio

n of

CSB

logo

and

nam

e on

par

tner

site

s.

Cam

paig

n ju

st la

unch

ed in

Feb

ruar

y,

deta

ils to

com

e

70 b

usin

esse

s att

ende

d th

e bu

sines

s ed

ucat

ion

web

inar

.

Entr

epre

neur

s

Mul

ti-m

edia

out

reac

h to

supp

ort e

ntre

pren

eur p

rogr

ams

thro

ugh

enga

ging

:

Empl

oyer

s in

EFM

, inc

ludi

ng B

izLa

unch

mem

bers

, to

educ

ate

and

supp

ort b

usin

ess g

row

th a

nd im

prov

e an

d ex

pand

cu

rren

t ser

vice

s offe

red.

Brev

ard’

s bus

ines

s com

mun

ity to

regi

ster

mor

e bu

sines

ses i

n EF

M a

nd to

incr

ease

par

ticip

atio

n in

Biz

Laun

ch a

nd o

ther

CS

B en

trep

rene

ur p

rogr

ams.

Jobs

eeke

rs in

EFM

to e

duca

te a

nd su

ppor

t asp

iring

en

trep

rene

urs a

nd p

rovi

de o

ptio

ns fo

r car

eer d

evel

opm

ent.

Impr

ove

and

expa

nd c

urre

nt se

rvic

es o

ffere

d.

Jobs

eeke

rs n

ot in

EFM

: to

regi

ster

mor

e jo

bsee

kers

in E

FM

by e

duca

ting

and

supp

ortin

g as

pirin

g en

trep

rene

urs a

nd

prov

ide

optio

ns fo

r car

eer d

evel

opm

ent.

Impr

ove

and

expa

nd

curr

ent s

ervi

ces o

ffere

d.

Sinc

e 20

11 to

12/

31/1

3: T

he B

izLau

nch

prog

ram

eng

aged

80

part

icip

ants

eac

h w

eek

and

laun

ched

149

bus

ines

ses.

Q3

Stat

us:

The

BizL

aunc

h pr

ogra

m

mai

ntai

ned

its 8

0 pa

rtic

ipan

ts a

nd la

unch

ed 5

m

ore

for a

tota

l of 1

54 b

usin

esse

s.

Q4

Goa

l: M

aint

ain

80 p

artic

ipan

ts a

nd la

unch

six

mor

e fo

r a to

tal o

f 160

bus

ines

ses.

------

------

------

------

------

------

------

------

------

--

Q3

Goa

l: Th

e St

artu

p Q

uest

pro

gram

will

se

cure

100

par

ticip

ants

and

10

men

tors

.

Q3

Stat

us: S

tart

up Q

uest

secu

red

48

part

icip

ants

and

6 m

ento

rs.

Q4

Goa

l: 40

par

ticip

ants

will

com

plet

e th

e pr

ogra

m.

Re b

rand

BizL

aunc

h an

d su

bmit

mon

thly

an

d w

eekl

y Bi

zLau

nch

e-ne

ws.

Cro

ss

mar

ket p

rogr

am in

Wor

kfor

ce in

Mot

ion

new

slett

er a

nd C

SB w

ebsit

e.

------

------

------

------

------

------

------

------

----

Mul

timed

ia p

rom

otio

ns to

laun

ch se

cond

ro

und

of S

tart

up Q

uest

.

------

------

------

------

------

------

------

------

----

Pres

iden

t sen

ds m

ore

than

160

in

vita

tions

to jo

in jo

intly

hos

ted

CSB

and

Wom

en’s

Bus

ines

s Cen

ter (

WBC

) foc

us

grou

ps re

gard

ing

a sa

telli

te o

pera

tion

in

Rock

ledg

e. I

nvita

tions

wer

e se

nt to

loca

l fe

mal

e as

pirin

g en

trep

rene

urs a

nd

busin

esse

s tha

t sup

port

ent

repr

eneu

rial

initi

ativ

es fo

r wom

an.

Star

t a g

roup

pag

e fo

r BizL

aunc

h on

Li

nked

In.

Ong

oing

effo

rts t

o pr

omot

e en

trep

rene

uria

l pro

gram

s to

all

audi

ence

s and

with

in th

e M

FEA

prog

ram

an

d PA

FB c

omm

unity

.

Page 12 of 19

Rev.

4/09

/13

QU

ARTE

RLY

JUM

PSTA

RT O

UTR

EACH

PLA

N

Aud

ienc

e St

rate

gies

M

easu

res

Tact

ics

Stat

us/N

ext S

teps

Job

Seek

ers

Mul

ti-m

edia

out

reac

h to

supp

ort J

obse

eker

Pro

gram

th

roug

h en

gagi

ng:

Jobs

eeke

rs in

EFM

to e

duca

te a

nd ta

ke a

ctio

n on

serv

ices

av

aila

ble.

Jobs

eeke

rs n

ot in

EFM

: to

enco

urag

e th

em to

regi

ster

in E

FM

and

take

adv

anta

ge o

f CSB

serv

ices

.

Q2

Stat

us: v

isits

to c

ente

rs: 1

6,80

3

Q2

Stat

us: v

isits

to w

ebsit

e: 7

9,33

3 Q

3 St

atus

: visi

ts to

cen

ters

: 14

,805

Q

3 St

atus

: visi

ts to

web

site:

75,

677

Q

4 G

oal:

visit

s to

cent

ers:

16,

803

Q

4 G

oal:

visit

s to

web

site:

79,

333

Util

ize C

SB p

artn

ers:

(Com

mun

ity

Lead

ers,

Bus

ines

s Cha

mpi

ons,

Leg

islat

ors,

M

edia

, Ind

ustr

y pa

rtne

rs, C

SB B

oard

and

st

aff)

to su

ppor

t/sh

are

jobs

eeke

r pr

ogra

ms a

nd se

rvic

es.

Diss

emin

ated

new

ly b

rand

ed W

ebsit

e,

colla

tera

l and

soci

al m

edia

site

s tha

t re

ach

jobs

eeke

rs.

Lack

of p

aid

med

ia, a

ltera

tions

to th

e ea

sy

conn

ects

and

cha

nge

to th

e ne

w C

SB

Web

site

URL

may

be

resp

onsib

le fo

r dro

p in

visi

tor t

raffi

c to

the

site.

The

un

empl

oym

ent r

ate

has a

lso d

ropp

ed. W

e ex

pect

to se

e an

upt

ick

in tr

affic

nex

t qu

arte

r with

Mar

ch p

aid

med

ia b

uys f

or

the

NEG

cam

paig

n.

Vete

rans

Mul

ti-m

edia

out

reac

h to

supp

ort V

eter

an P

rogr

am th

roug

h en

gagi

ng:

Vete

rans

in E

FM to

edu

cate

and

take

act

ion

on se

rvic

es

avai

labl

e.

Vete

rans

not

in E

FM: t

o en

cour

age

them

to re

gist

er in

EFM

an

d ta

ke a

dvan

tage

of C

SB se

rvic

es.

Q2

Stat

us:

1631

Vet

eran

s ser

ved

with

429

4 se

rvic

es

Q3

Stat

us:

1843

Vet

eran

s ser

ved

with

500

3 se

rvic

es

Q4

Goa

l: 1

900

Vete

rans

serv

ed w

ith 5

300+

se

rvic

es

Util

ize C

SB p

artn

ers:

(Com

mun

ity

Lead

ers,

Bus

ines

s Cha

mpi

ons,

Leg

islat

ors,

M

edia

, Ind

ustr

y pa

rtne

rs, C

SB B

oard

and

st

aff)

to su

ppor

t/sh

are

with

thei

r ne

twor

ks, t

he V

eter

an p

rogr

ams a

nd

serv

ices

.

Mul

timed

ia p

rom

otio

n fo

r Vet

eran

s pr

ogra

m in

clud

es a

mon

thly

e-n

ews t

o Ve

ts in

EFM

that

are

not

yet

eng

aged

in

Vet s

ervi

ces.

Mili

tary

Fam

ilies

Mili

tary

Fam

ily

Empl

oym

ent

Advo

cacy

Pro

gram

(M

FEA)

Mul

ti-m

edia

out

reac

h to

supp

ort M

FEA

Pro

gram

thro

ugh

enga

ging

:

Spou

ses/

depe

ndan

ts in

EFM

to e

duca

te a

nd ta

ke a

ctio

n on

se

rvic

es a

vaila

ble.

Spou

ses/

depe

ndan

ts n

ot in

EFM

: to

enco

urag

e re

gist

ratio

n in

EFM

and

take

adv

anta

ge o

f CSB

serv

ices

.

Q2

Stat

us:

41 S

pous

es se

rved

with

164

se

rvic

es

Q3

Stat

us:

33 S

pous

es se

rved

with

139

se

rvic

es

Q4

Goa

l: 4

8 Sp

ouse

s ser

ved

with

175

se

rvic

es

MFE

A co

llate

ral u

pdat

ed to

new

bra

nd

spec

ifica

tions

New

Fac

eboo

k pa

ge fo

r MFE

A pr

ogra

m a

s w

ell a

s cre

atin

g a

broc

hure

exp

lain

ing

to

busin

esse

s the

ben

efits

of h

iring

mili

tary

sp

ouse

s.

Aero

spac

e

Mul

ti-m

edia

out

reac

h to

supp

ort N

EG P

rogr

am th

roug

h en

gagi

ng:

Aero

spac

e ta

lent

in E

FM to

edu

cate

abo

ut N

EG-fu

nded

se

rvic

es a

vaila

ble

and

to ta

ke a

ctio

n no

w.

Aero

spac

e ta

lent

not

in E

FM: t

o en

cour

age

regi

stra

tion

in

EFM

and

take

adv

anta

ge o

f NEG

-fund

ed se

rvic

es n

ow.

Gra

nt g

oal:

3,20

0 pa

rtic

ipan

ts

Stat

us a

s of 3

/31/

14: 2

,950

par

ticip

ants

Q4

Goa

l: w

ill b

e th

e en

d of

the

gran

t and

all

perf

orm

ance

mea

sure

s will

be

repo

rted

at

the

next

mee

ting.

Publ

ish m

onth

ly A

WT

e-ne

ws

Rein

forc

e th

e “

tim

e is

runn

ing

out”

m

essa

ging

on

colla

tera

l

Heav

y m

ultim

edia

NEG

out

reac

h ca

mpa

ign

laun

chin

g in

Apr

il.

Page 13 of 19

Rev.

4/09

/13

QU

ARTE

RLY

JUM

PSTA

RT O

UTR

EACH

PLA

N

Aud

ienc

e St

rate

gies

M

easu

res

Tact

ics

Stat

us/N

ext S

teps

Yo

ung

Adul

ts

Mul

ti-m

edia

out

reac

h to

supp

ort t

he Y

oung

Adu

lts P

rogr

am

(whi

ch in

clud

es th

e N

extG

en p

rogr

am) t

hrou

gh e

ngag

ing:

Youn

g Ad

ults

in E

FM to

edu

cate

abo

ut se

rvic

es a

vaila

ble.

Youn

g Ad

ults

not

in E

FM:

to e

ncou

rage

them

to re

gist

er in

EF

M a

nd ta

ke a

dvan

tage

of C

SB se

rvic

es.

CSB

Nex

tGen

pro

gram

mea

sure

s:

Annu

al e

nrol

lmen

t goa

l: in

crea

sed

from

162

to

312

in O

ctob

er

Yr-t

o-da

te S

tatu

s: 2

18 e

nrol

led

Q4

Goa

l: To

enr

olle

d 97

for a

tota

l 315

for

year

.

------

------

------

------

------

------

------

------

------

---

Q4

Juni

ors t

o Jo

bs G

oal:

30 st

uden

ts in

in

tern

ship

s.

Re-b

rand

and

diss

emin

ate

Youn

g Ad

ult

broc

hure

and

Nex

tGen

Fac

eboo

k pa

ge

post

s.

Subm

it m

onth

ly N

extG

en p

rogr

am e

-ne

ws t

o ag

es 1

8-21

in E

FM.

CSB

part

ners

with

Pal

m B

ay C

ham

ber o

n th

e Ci

ty o

f Pal

m B

ay’s

Juni

ors t

o Jo

bs

sum

mer

jobs

initi

ativ

e. 3

0 Pa

lm B

ay

stud

ents

, who

like

ly d

o no

t qua

lify

for t

he

Nex

tGen

pro

gram

, will

rece

ive

paid

in

tern

ship

s with

bus

ines

ses i

n Pa

lm B

ay.

Mul

ti m

edia

out

reac

h ef

fort

s run

Mar

ch -

June

.

Page 14 of 19

April 23, 2014

Information Brief

Measure 2C: Website Performance

Background: On February 10, 2014 BrevardWorkforce.com became CareerSourceBrevard.com, in adoption of the new CareerSource Florida brand. Through local agency support, all website pages were redesigned to meet brand standards, while maintaining the flow and integrity of the content, tools and resources available on the site. This approval also satisfied criteria 5/6 required for CareerSource Brevard to receive its share of incentive funding. Stats: Despite the branding changes, Outreach continues to provide updated content to the businesses and citizens of Brevard County. This quarter to quarter and year over year comparison reflects the anticipated initial affects from rebranding the website, including the url change/redirect. Easy Connect Forms on the website allow the user to request more information or to be contacted by a CSB staff person.

Page 15 of 19

Referring Sites: These were the sites (non-BW, non-search) that sent the most visitors to our site.

Visitors

o Visits to site from October 1 to December 31: 79,333 with mobile traffic of 8626

o Visits to site from January 1 to March 31: 76,677 with mobile traffic of 8,014

Did you know? Business forms on the website were consolidated into one form: Business Easy Connect, to expedite the process for Brevard businesses to contact CSB. Four options to request more information include: Job Postings, Upcoming Business Learning Events, Training Programs for new/current staff, Labor Market Information and Reduction In Force. Veteran friendly businesses can now be viewed on the website under: https://careersourcebrevard.com/job-seekers/military All new CSB collateral has been added to the Library menu under “Brochures and Publications” and the protected Outreach section of the site has been updated with new templates for staff to access and use.

Page 16 of 19

QU

ARTE

RLY

SOCI

AL M

EDIA

PLA

N

Soci

al

Med

ium

Fo

cus

M

etri

c Pr

ogre

ss

Nex

t Ste

ps

Cha

rt o

f Pro

gres

s

Face

book

Post

ings

for j

ob se

eker

s –

keep

ing

this

med

ium

fo

cuse

d on

how

to

fost

er, e

duca

te &

su

ppor

t job

seek

ers

Q3

Goa

l: M

aint

ain

curr

ent f

ollo

wer

s with

st

rate

gy to

con

vert

them

to

follo

w n

ew b

rand

.

Q3

Stat

us:

Curr

ently

185

6 pe

ople

hav

e op

ted

in

whi

ch is

a 4

% g

row

th in

op

t-in

s sin

ce 1

/01/

2014

, a

stea

dy g

row

th ra

te fo

r thi

s m

ediu

m.

Q4

Goa

l: G

row

follo

wer

s by

5%

.

On-

goin

g po

stin

g of

Hot

Jo

bs; ‘

liked

’ wor

kfor

ce

boar

d pr

ofile

s; c

ontin

ue to

‘li

ke’ r

egio

nal b

usin

ess

page

s; c

usto

mer

serv

icin

g of

po

sted

que

stio

ns.

Leve

ragi

ng o

f bes

t pra

ctic

e jo

b se

eker

con

tent

repo

sts

from

oth

er in

dust

ry le

ader

s al

ong

with

rele

vant

regi

onal

bu

sines

s new

s.

Cont

inue

to g

row

like

s by

payi

ng

to b

oost

pos

ts to

our

targ

et A

WT

audi

ence

bef

ore

NEG

end

ing

and

cont

inui

ng to

eng

age

pote

ntia

l fa

ns w

hile

bui

ldin

g th

e ne

w

bran

d id

entit

y an

d po

stin

g re

leva

nt w

orkf

orce

info

rmat

ion

that

is u

sefu

l to

our a

udie

nce.

Link

edIn

Post

ings

for b

usin

esse

s---

keep

ing

this

med

ium

fo

cuse

d on

how

to

fost

er, e

duca

te &

su

ppor

t bus

ines

ses

Q3

Goa

l: M

aint

ain

curr

ent f

ollo

wer

s with

st

rate

gy to

con

vert

them

to

follo

w n

ew b

rand

.

Q3

Stat

us:

Curr

ently

we

have

558

follo

wer

s of t

he

BW L

inke

dIn

page

whi

ch is

a

14%

gro

wth

in fo

llow

ers

since

1/0

1/20

14 d

ue to

en

hanc

ed b

usin

ess

enga

gem

ent t

actic

s.

Q4

Goa

l: G

row

follo

wer

s by

10%

.

On-

goin

g ad

ditio

n of

mor

e se

rvic

es a

nd m

ore

robu

st

over

view

and

spec

ialti

es.

Post

ing

stat

us u

pdat

es.

Leve

ragi

ng o

f bes

t pra

ctic

e bu

sines

s/em

ploy

er c

onte

nt

repo

sts f

rom

oth

er in

dust

ry

lead

ers a

long

with

rele

vant

re

gion

al b

usin

ess n

ews.

Cont

inue

to g

row

follo

wer

s by

payi

ng to

boo

st p

osts

to o

ur

targ

et A

WT

audi

ence

bef

ore

NEG

end

ing

and

cont

inui

ng to

en

gage

aud

ienc

e w

hile

re

info

rcin

g CS

B br

and

and

conv

ertin

g bu

sines

ses t

hat w

ork

with

CSB

to b

ecom

e Li

nked

In

follo

wer

s. A

dditi

onal

ly, w

e w

ill

be a

ddin

g a

CSB

BizL

aunc

h Li

nked

In g

roup

, tar

getin

g th

e cu

rren

t and

pas

t BizL

aunc

h pa

rtic

ipan

ts to

bui

ld a

solid

fo

unda

tion

of in

sight

and

co

nver

satio

n flo

w to

add

val

ue

to th

e gr

oup

page

.

1780

18

56

1000

11

50

1300

14

50

1600

17

50

1900

20

50

Face

book

Like

s

489

558

440

460

480

500

520

540

560

580

Link

edIn

Fol

low

ers

Page 17 of 19

QU

ARTE

RLY

SOCI

AL M

EDIA

PLA

N

Rev.

4/3/

2014

Soci

al

Med

ium

Fo

cus

M

etri

c Pr

ogre

ss

Nex

t Ste

ps

Cha

rt o

f Pro

gres

s

Twitt

er

Gene

ral d

istrib

utio

n,

exte

nsio

n an

d pr

olife

ratio

n of

out

reac

h re

late

d to

new

swor

thy

and

orig

inal

BW

con

tent

: pr

ess;

BW

rela

ted

new

s;

succ

ess s

torie

s; e

xper

t co

nten

t; st

ory

deve

lopm

ent;

BW a

nd

part

ner i

nitia

tive

supp

ort

Q3

Goa

l: M

aint

ain

curr

ent f

ollo

wer

s with

st

rate

gy to

con

vert

them

to

follo

w n

ew b

rand

.

Q3

Stat

us:

Curr

ently

we

have

1043

follo

wer

s whi

ch

is a

16%

gro

wth

in T

witt

er

follo

wer

s sin

ce 1

/01/

2014

du

e to

an

enha

nced

focu

s on

add

ing

loca

l bus

ines

ses

and

orga

niza

tions

as

follo

wer

s.

Q4

Goa

l: G

row

follo

wer

s by

5%

.

On-

goin

g gr

owin

g of

the

Twitt

er fo

llow

er b

ase

by

usin

g a

mix

of:

follo

win

g re

leva

nt p

ress

out

lets

, loc

al

and

regi

onal

bus

ines

ses a

nd

wor

kfor

ce b

oard

s; u

tilizi

ng

has t

ags;

and

pos

ting

timel

y an

d re

leva

nt B

W/w

orkf

orce

in

form

atio

n.

Cont

inue

to fo

cus t

ime

on

rese

arch

ing

loca

l bus

ines

ses

and

orga

niza

tions

and

thei

r fo

llow

ers t

o gr

ow a

nd e

ngag

e fo

llow

ers w

hile

rein

forc

ing

new

CSB

bra

nd.

YouT

ube

Cont

inue

to u

tilize

pl

atfo

rm to

hos

t CSB

vi

deos

and

supp

ort S

EO

best

pra

ctic

es b

y pr

oper

ly d

escr

ibin

g an

d de

finin

g ea

ch v

ideo

pos

t w

ith c

onte

nt ri

ch

keyw

ords

and

rele

vanc

e

Q3

Goa

l: M

aint

ain

curr

ent c

hann

el v

iew

s.

Q3

Stat

us:

Curr

ently

we

have

453

You

Tube

pag

e vi

ews o

ver l

ast 9

0 da

ys

whi

ch is

a 7

1% d

ecre

ase

as

com

pare

d to

the

past

av

erag

e vi

ews o

n th

e Br

evar

d W

orkf

orce

Yo

uTub

e ch

anne

l in

Q2.

Th

is d

ecre

ase

was

ex

pect

ed d

ue to

the

need

to

star

t a c

ompl

etel

y ne

w

yout

ube

chan

nel f

or

Care

erSo

urce

Bre

vard

.

Q4

Goa

l: G

row

follo

wer

s by

5%

.

Rebr

andi

ng re

quire

d up

date

s to

all Y

ouTu

be

vide

os w

hich

still

hav

e BW

la

ngua

ge b

ut n

ow h

ave

a CS

B br

and

look

. O

vera

ll 20

vi

deos

wer

e tr

ansit

ione

d in

th

is m

anne

r and

bro

ught

ov

er to

the

new

CSB

Yo

uTub

e ch

anne

l.

Use

You

Tube

vid

eos t

o re

ach

and

grow

aud

ienc

e by

add

ing

them

to C

SB m

essa

ging

on

othe

r soc

ial s

ites,

c-b

last

s and

w

aitin

g ro

om te

levi

sions

. O

ur

goal

is to

leve

rage

thes

e as

sets

as

long

as w

e ca

n be

fore

ha

ving

to re

shoo

t.

903

1043

0

500

1000

1500

Twitt

er F

ollo

wer

s

16%

1551

453

0 20

0 40

0 60

0 80

0 10

00

1200

14

00

1600

18

00

2000

YouT

ube

View

s

Page 18 of 19

COMMUNITY INVOLVEMENT COMMITTEE MEETING

PY 2013-2014 ATTENDANCE RECORD

July Oct Jan AprBakke, Kristin P P A

Canady, Laura A A P

Coxwell, Dale P P P

Greco, Debra P P P

Mallozzi, Catherine P P P

Powell, Phebe A P P

Ropert, Geo P P P

Thron, Rose P P P

Page 19 of 19