BEST SURVEY 2007

BEST SURVEY 2007

Report

Vienna 2007

BEST 2007

2 BEST Survey 2007

Contents

About the survey

Participants

Sample

Method

How to read the graphs

Overall results

Quality dimension indexes, individual questions

Satisfaction and impact

Appendix

Quality dimensions and indexes for subgroups

Background information

BEST 2007

3 BEST Survey 2007

About the survey

The following cities participated in the BEST 2007 survey: Stockholm (Extended questionnaire) Oslo (Extended questionnaire) Helsinki (Extended questionnaire, with additional questions) Copenhagen (Extended questionnaire, with additional questions) Vienna (Extended questionnaire) Berlin (Extended questionnaire) Prague (Extended questionnaire)

For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right.

Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis.

The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added.

In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’.

Response rate

Stockholm 64 %

Oslo 28 %

Helsinki 32 %

Copenhagen 40 %

Vienna 54 %

Berlin 33 %

Prague 31 %

BEST 2007

4 BEST Survey 2007

How to read the graphs

Breakdown

<TOTAL BASE: NNN>

58

55

61

75

50

52

77

77

65

75

54

28

30

-12

-12

-12

-6

-14

-14

-9

-6

-12

-6

-12

-20

-28

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Partially/Fully agree

Hardly/Don't agree at all

Index

<TOTAL BASE: NNN>

-21

-29

-27

-8

-32

-8

-17

-22

-27

55

47

50

72

30

83

63

40

47

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the city centre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number of departures

Hardly/Don't agree at all Partially/Fully agree

The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index.

The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.

Results 2007

BEST 2007

6 BEST Survey 2007

Vienna Indices 2007

-5

-12

-9

-15

-7

-4

-9

-5

-23

-5

80

72

72

64

71

87

69

85

53

81

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY


2007 2006 2005 2004 2003

80 74 75 75 78

72 66 67 67 70

72 68 73 73 72

64 54 58 56 56

71 67 64 67 67

87 81 81 82 86

69 64 65 65 68

85 81 82 80 80

53 49 46 43 38

81 75 79 74 79

Vienna 2007

Quality dimensions

BEST 2007

8 BEST Survey 2007

-12

-10

-19

-5

-13

-9

-10

-14

-14

72

78

63

89

61

85

76

61

65

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the citycentre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number ofdepartures


Vienna Traffic supply

2007 2006 2005 2004 2003

72 66 67 67 70

78 71 76 71 73

63 55 55 53 58

89 89 89 87 88

61 57 56 56 62

85 81 85 81 82

76 68 68 67 73

61 55 54 59 62

65 54 57 59 61

BEST 2007

9 BEST Survey 2007

Vienna Information

-15

-13

-20

-12

64

66

59

68

INFORMATION

It is easy to get the information neededwhen planning a trip

Information is good when trafficproblems occure

Information is good in stops andterminals


2007 2006 2005 2004 2003

64 54 58 56 56

66 57 60 59 57

59 52 56 53 55

68 - - - -

BEST 2007

10 BEST Survey 2007

Vienna Staff behaviour

-7

-6

-9

71

72

70

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly


2007 2006 2005 2004 2003

71 67 64 67 67

72 70 66 70 68

70 64 63 64 66

BEST 2007

11 BEST Survey 2007

Vienna Security and safety

-4

-6

-5

-3

87

83

86

91

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents whenusing PT


2007 2006 2005 2004 2003

87 81 81 82 86

83 74 76 74 80

86 78 79 81 86

91 91 86 90 92

BEST 2007

12 BEST Survey 2007

Vienna Comfort

-9

-7

-6

-7

-15

-10

69

74

74

72

56

68

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT


2007 2006 2005 2004 2003

69 64 65 65 68

74 66 67 70 69

74 71 71 71 76

72 65 71 70 67

56 49 55 54 58

68 68 62 61 69

BEST 2007

13 BEST Survey 2007

-5

-12

-3

-1

85

71

90

93

SOCIAL IMAGE

More people will travel with PT in thefuture

PT is good for the environment

PT is beneficial to society


Vienna Social Image

2007 2006 2005 2004 2003

85 81 82 80 80

71 63 61 59 59

90 91 89 90 90

93 89 94 91 91

BEST 2007

14 BEST Survey 2007

Vienna Value for money

-23

-21

-25

53

56

50

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable


2007 2006 2005 2004 2003

53 49 46 43 38

56 51 50 48 40

50 47 42 39 36

Vienna 2007


BEST 2007

16 BEST Survey 2007


• This graph shows the relationship between the scores for each quality dimension and its relative impact on citizen’s satisfaction.

• The scores for each quality dimension are shown on the x-axis. The y-axis shows the relative impact of each quality dimension on the overall satisfaction. Impact scores are based on a regression analysis, in which the effects of each dimension on overall satisfaction are calculated while controlling for the effect of all other, and possibly confounding, dimensions. This analysis returns the individual effect of each dimension i.e. the effect that cannot be accounted for by the other dimensions.

• The horizontal grey line indicates the average impact of each dimension, across all cities participating in the 2007 survey. The vertical grey line indicates the average proportion of citizens in agreement with each dimension, across all participating cities.

• Based on the averages, there are 4 regions in this plot. In the lower left quadrant we find dimensions that has low scores, but that also have low impact on overall satisfaction – these dimensions should receive less attention. In the lower right quadrant we find dimensions that has high scores, but low impact on satisfaction – the main focus here should be to maintain satisfied customers. The focus with regard to dimensions positioned in the upper left quadrant should be to improve satisfaction, since these dimensions have high impact on overall satisfaction, but are currently given low scores by the citizens. The PT service already succeed with the dimensions positioned in the upper right quadrant, which are rated high and has high impact on overall satisfaction. The focus here should be to maintain the level of service and improve satisfaction if possible.

• The graph show the relative “movement” of each dimension by plotting both this year’s position and its position in the last survey. The filled circles indicate this year, the open circles the scores for last survey.

BEST 2007

17 BEST Survey 2007

Satisfaction and impact – Vienna

0,0

0,1

0,2

0,3

0,4

0,5

0 10 20 30 40 50 60 70 80 90 100

Percentage positive

Imp

act

on

ove

rall

sati

sfac

tio

n (

std

.bet

a co

eff.

)

Traffic supply

Reliability

Information

Staff behaviour

Security and safety

Comfort

Value for money

Low effect and low scores

Low effect but high scores

High effect and high scores

High effect but low scores

* Filled circles 2007

Open circles 2006

Vienna 2007

Appendix

Vienna 2007

Citizen satisfaction

BEST 2007

20 BEST Survey 2007

Vienna CITIZEN SATISFACTION - Subgroups

80

7980

8175

8285

90

8589

7665

34

8087

8269

758181

4976

8492

83

-5

-6-4

-5-7

-4-2

-3-4

-6-9

-22

-3-5

-7

-7-2-2-1

-5-5

-1-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times perLess than monthly

Never

Zentrum Innere Bezirke Außere Bezirke

Umland

MetroBus

Bus, metroTrain

Metro, trainMetro, tram

Bus, metro, tramBus, metro, tram,


Hardly/Don't agree at all<TOTAL BASE: 993>

Gender

Age

PT travel frequency

Geography

PT modes used

Vienna 2007

Traffic supply in subgroups

BEST 2007

22 BEST Survey 2007

Vienna Traffic supply - Subgroups

72

7372

7468

727981

7977

6760

45

837675

63

717677

6266

7180

74

-12

-11-13

-10-13-13

-9-7

-8-8

-16-20-21

-5-10

-9-20

-14-12

-8-18

-20-11

-6-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

23 BEST Survey 2007

Vienna Good for work/school trips - Subgroups

<TOTAL BASE: 936>

78

8075

8771

7883

88

9086

6556

47

1008183

62

7779

8852

5081

8782

-10

-6-13

-6-14

-10-5-5

-2-6

-19-20

-26

-4-6

-24

-11-16

-4-27

-30-8

-3-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

24 BEST Survey 2007

Vienna PT is good for leisure trips - Subgroups

<TOTAL BASE: 989>

63

6264

6954

6474

83

7569

5739

34

796968

48

616971

2945

5977

71

-19

-17-21

-10-23-22

-14-7

-9-15

-26-38

-34

-5-15-14

-34

-23-23

-15-30

-36-17

-7-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

25 BEST Survey 2007

Vienna PT is good for trips in the city centre - Subgroups

<TOTAL BASE: 981>

89

8790

87889091

89

879293

8569

7481

9288

9079

9382

9287

9290

-5

-5-4

-5-6-4-2

-7

-6-3-2

-7-6

-11-12

-2-5

-6-3-1

-9-7-6-4-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

26 BEST Survey 2007

Vienna PT is good for trips outside the city centre - Subgroups

<TOTAL BASE: 962>

61

5765

6257

6168

79

6871

4947

43

9569

6156

5563

596062

6071

59

-13

-14-13

-10-15-15

-12-4

-9-6

-20-25

-15

-5-10

-13-17

-19-7

-14-14

-17-15

-7-18

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

27 BEST Survey 2007

Vienna Nearest stop is close to where I live - Subgroups

<TOTAL BASE: 999>

85

8585

858584

9087

9287

8376

66

10093

9069

808585

7674

8894

85

-9

-9-9

-5-9

-10-8-9

-4-7

-13-14

-19

-6-4

-21

-13-14

-9-18-19

-4-2

-10

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

28 BEST Survey 2007

Vienna Travel time on PT is reasonable - Subgroups

<TOTAL BASE: 987>

76

7775

7672

778486

8382

6766

39

7383

7965

7076

8561

7678

8482

-10

-10-11

-11-12-11

-7-3

-6-7

-13-19

-29

-6-8

-20

-15-6-7

-14-16

-9-3

-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

29 BEST Survey 2007

Vienna I am satisfied with the number of departures - Subgroups

<TOTAL BASE: 982>

65

6863

6761

6474

78

7268

6056

35

6975

6657

6474

6671

6364

7364

-14

-12-17

-13-16-15

-12-9

-11-11

-17-22

-27

-16-9

-12-23

-15-22

-6-17

-22-12

-8-16

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

30 BEST Survey 2007

Vienna Waiting time is short at transfers - Subgroups

<TOTAL BASE: 968>

61

6557

625960

6960

6564

5755

19

805960

63

6783

726668

5462

56

-14

-13-14

-20-13

-15-11-11

-15-8

-18-17

-13

0-18

-13-15

-14-5

-8-15

-12-14-12-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

Vienna 2007

Reliability in subgroups

BEST 2007

32 BEST Survey 2007

Vienna Reliability - Subgroups

72

7371

6369

748181

6977

7271

68

10069

7370

7668

747071

6677

69

-9

-8-11

-14-8

-11-3

-6

-12-7-7

-10-2

-14-7

-10

-7-6-5

-16-13-12

-8-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

Vienna 2007

Information in subgroups

BEST 2007

34 BEST Survey 2007

64

6663

6965

5967

72

7066

5959

52

476869

51

6970

6649

4666

7261

-15

-15-15

-13-15

-17-12-13

-15-12

-19-18

-13

-18-14-12

-22

-13-11

-17-30

-26-13

-9-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Vienna Information - Subgroups

Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

35 BEST Survey 2007

Vienna It is easy to get the information needed when planning a trip - Subgroups

<TOTAL BASE: 929>

66

6666

7370

5862

71

7564

5759

64

436969

56

6975

6448

5664

7460

-13

-13-13

-9-12

-18-12-10

-10-8

-21-21

-11

-11-10-11

-21

-12-14

-16-30

-21-14

-4-20

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

36 BEST Survey 2007

Vienna Information is good when traffic problems occur - Subgroups

<TOTAL BASE: 947>

59

6256

6359

5662

66

6462

5552

41

276566

39

6755

6239

3463

6759

-20

-19-21

-18-22

-19-17

-20

-21-17

-25-18

-26

-33-18-16

-30

-15-16-17

-45-40

-15-17

-20

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

37 BEST Survey 2007

Vienna Information is good in stops and terminals - Subgroups

<TOTAL BASE: NNN>

Gender

Age

PT travel frequency

Geography

PT modes used

68

7067

7067

647779

7172

6464

50

697172

57

7079

7155

5071

7666

-12

-11-12

-13-12-12

-8-10

-14-10-10

-14-2

-11-13

-9-16

-13-4

-17-22

-16-10

-7-12

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Vienna 2007

Staff behaviour in subgroups

BEST 2007

39 BEST Survey 2007

Vienna Staff behaviour - Subgroups

71

7270

776869

7482

7573

7067

39

647272

68

6286

7249

7464

8171

-7

-6-8

-7-7

-9-5-4

-6-8-8-8

-5

-8-10

-5-10

-8-2

-7-17

-11-8

-4-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

40 BEST Survey 2007

Vienna Staff answers my questions correctly - Subgroups

<TOTAL BASE: 868>

72

7372

79707172

81

777372

6832

547474

68

6492

7357

7464

8371

-6

-4-7

-4-6-6-5

-2

-4-6-6-7

-6-3

-11

-8-2

-7-22

-10-6

-1-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

41 BEST Survey 2007

Vienna Staff behaves nicely and correctly - Subgroups

<TOTAL BASE: 933>

70

7269

766667

7683

7373

6765

46

737170

68

6081

7241

7563

7870

-9

-8-9

-9-8

-11-6-6

-8-9-9

-10-9

-16-13

-7-10

-8-2

-8-12-12-10

-7-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

Vienna 2007

Security and safety in subgroups

BEST 2007

43 BEST Survey 2007

Vienna Security and safety - Subgroups

87

8984

9086878687

9089

8680

66

8992

8683

8489

878585

9090

87

-4

-3-6

-3-4-4

-6-6

-3-3-4

-9-13

-2-2

-5-6

-6-1

-5-6-5-3-4-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

44 BEST Survey 2007

Vienna I feel secure at stations and bus stops - Subgroups

<TOTAL BASE: 989>

83

8779

888283

8080

8884

827271

9591

8278

798383

8178

9185

79

-6

-3-8

-6-4

-6-9-9

-4-5-5

-12-10

-5-4-5

-9

-7-3

-6-10

-7-2

-7-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

45 BEST Survey 2007

Vienna I feel secure on board busses and trains - Subgroups

<TOTAL BASE: 994>

86

8883

9285858483

9088

8478

59

7294

8681

8793

8687

8088

9188

-5

-3-7

-3-5-3

-8-8

-4-3-3

-10-10

-1-6-6

-7

-5-5-5-4-5-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

46 BEST Survey 2007

Vienna I am not afraid of traffic accidents when using PT - Subgroups

<TOTAL BASE: 987>

91

9191

9189

929397

9393

9189

67

1009192

90

8690

9387

969295

93

-3

-2-3

-4-3-3

-1-2-3-4

-19

-4-2

-4

-4-3-3-1-1-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

Vienna 2007

Comfort in subgroups

BEST 2007

48 BEST Survey 2007

Vienna Comfort - Subgroups

69

6969

7364

6876

80

7266

7067

54

71706969

6680

73646463

7868

-9

-9-9

-9-10-10

-8-5

-10-8-7

-11-17

-17-9-8

-10

-9-7-7

-10-12-10

-5-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

49 BEST Survey 2007

Vienna PT travel is comfortable - Subgroups

<TOTAL BASE: 996>

74

7375

8366

7681

84

797375

7047

767575

73

7478

84676969

8573

-7

-7-6

-8-8-6-5

-2

-6-5-6

-9-33

-11-6-7-7

-4-6-4-4

-11-5-4-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

50 BEST Survey 2007

Vienna Transfers are easy - Subgroups

<TOTAL BASE: 979>

74

7573

7570

7480

73

8272

7068

42

7679

7371

7390

7758

7068

8573

-6

-5-7

-1-6

-8-7-7

-4-5-5

-11-14

-15-5-5

-9

-8-5-3

-12-11

-6-2

-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

51 BEST Survey 2007

Vienna Busses and trains are modern - Subgroups

<TOTAL BASE: 989>

72

7569

7867

707981

7567

7573

60

727374

67

697373

6363

6786

76

-7

-8-7

-10-7-6-7

-4

-10-6

-3-9

-2

-11-12

-5-8

-9-7-5

-7-7-8

-3-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

52 BEST Survey 2007

Vienna Busses and trains are clean - Subgroups

<TOTAL BASE: 991>

56

5558

5857

5159

76

5951

5955

71

5758

5362

4973

6146

4256

5956

-15

-16-15

-18-12

-20-15

-5

-19-15

-12-12

-17

-34-13

-16-15

-16-14-13

-18-21

-15-11

-16

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

53 BEST Survey 2007

Vienna I normally get a seat when travel with PT - Subgroups

<TOTAL BASE: 985>

68

6570

7162

6778

85

6668

7270

47

7464

6871

6387

6986

7757

7663

-10

-11-9

-6-14

-9-6-5

-10-9-9

-12-19

-17-10

-9-11

-9-4

-10-8

-12-16

-6-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

Vienna 2007

Social image in subgroups

BEST 2007

55 BEST Survey 2007

Vienna Social image - Subgroups

85

8584

8484868586

8985

8377

73

978787

77

8582

8568

7983

9088

-5

-5-5

-4-6-5-5-4

-3-4

-7-8-9

-3-5-4

-8

-5-8

-4-9-8

-5-3-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

56 BEST Survey 2007

Vienna More people will travel with PT in the future - Subgroups

<TOTAL BASE: 960>

71

7269

7568

7270

75

8170

6656

50

907374

59

687273

4463

6781

78

-12

-13-11

-10-14

-11-13

-3

-8-9

-16-19-18

-10-9

-10-19

-14-13

-6-19

-21-14

-7-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

57 BEST Survey 2007

Vienna PT is good for the environment - Subgroups

<TOTAL BASE: 981>

90

9189

8987

9490

88

929089

8681

1009192

82

9285

8970

8289

9393

-3

-3-3

-2-4

-1-1

-9

-2-2-3-3

-8

-4-2

-4

-1-7-5-5-3-2-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

58 BEST Survey 2007

Vienna PT is beneficial to society - Subgroups

<TOTAL BASE: 991>

93

9393

8795

919495

939594

8987

10097

9290

9588

9287

9391

9794

-1

-1-1

-1-1-1-2

-1-3

-1

-2

-2-4

-2

-1

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

Vienna 2007

Value for money in subgroups

BEST 2007

60 BEST Survey 2007

Vienna Value for money - Subgroups

53

5651

6446

5065

75

6357

443938

5955

5839

4661

5944

3647

6254

-23

-21-26

-18-27-27

-15-12

-19-19

-30-33-32

-31-25

-18-35

-26-18-19

-42-31

-27-17

-19

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

61 BEST Survey 2007

Vienna PT gives good value for money - Subgroups

<TOTAL BASE: 974>

56

5855

6949

5265

75

6860

463938

616161

41

506162

5040

5164

57

-21

-19-22

-12-24-25

-14-13

-16-17

-27-30

-32

-28-22

-16-33

-23-16

-19-37

-29-24

-15-18

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2007

62 BEST Survey 2007

Vienna PT fares are reasonable - Subgroups

<TOTAL BASE: 975>

50

5447

5842

4865

75

5855

4139

37

5649

5637

4361

5538

3342

6151

-25

-22-29

-24-29-28

-15-11

-21-20

-32-36

-31

-33-27

-20-38

-29-20-18

-46-33

-30-19-20

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

Vienna 2007

Loyalty in subgroups

BEST 2007

64 BEST Survey 2007

Vienna Loyalty - Subgroups

81

8081

8275

8291

88

8887

7467

45

10086

8372

788587

5789

7889

85

-5

-4-5

-4-8

-3-1

-3

-2-4

-6-9

-10

-4-4

-7

-5-4-4

-7-4-4-3-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

Vienna 2007

Background information in subgroups

BEST 2007

66 BEST Survey 2007

Travel frequency in subgroups – Vienna 2007

33

39

29

63

32

27

29

30

30

30

84

23

20

25

24

32

18

28

32

29

33

26

28

11

36

38

18

19

18

12

18

20

22

13

21

17

2

21

23

19

14

19

6

19

18

18

15

19

22

4

17

13

3

3

2

3

3

1

8

3

2

2

6

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

Daily



Less than monthly

Never

BEST 2007

67 BEST Survey 2007

Life situation in subgroups – Vienna 2007

43

60

31

36

64

51

2

40

42

51

51

54

11

2

19

17

14

1

10

11

10

15

10

10

17

6

64

7

2

28

5

1

29

18

33

28

96

98

18

33

30

27

21

7

3

10

11

7

1

4

9

8

5

15

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never

Working, fulltime

Working part time

Student

Retired

Others

Results 2007 – other available reports

at best2005.net

BEST SURVEY 2007

Documents

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