BEST SURVEY 2007 Extra report 2007 Based on 400 interviews in areas surrounding Vienna city.
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Transcript of BEST SURVEY 2007 Extra report 2007 Based on 400 interviews in areas surrounding Vienna city.
BEST SURVEY 2007
Extra report 2007
Based on 400 interviews in areas
surrounding Vienna city
BEST 2007
2 BEST Survey 2007
Contents
About the survey
Participants
Sample
Method
How to read the graphs
Overall results
Quality dimension indexes, individual questions
Satisfaction and impact
Appendix
Quality dimensions and indexes for subgroups
Background information
BEST 2007
3 BEST Survey 2007
About the survey
The following cities participated in the BEST 2007 survey: Stockholm (Extended questionnaire) Oslo (Extended questionnaire) Helsinki (Extended questionnaire, with additional questions) Copenhagen (Extended questionnaire, with additional questions) Vienna (Extended questionnaire) Berlin (Extended questionnaire) Prague (Extended questionnaire)
For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right.
Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis.
The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added.
In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’.
Response rate
Stockholm 64 %
Oslo 28 %
Helsinki 32 %
Copenhagen 40 %
Vienna 54 %
Berlin 33 %
Prague 31 %
BEST 2007
4 BEST Survey 2007
How to read the graphs
Breakdown
<TOTAL BASE: NNN>
58
55
61
75
50
52
77
77
65
75
54
28
30
-12
-12
-12
-6
-14
-14
-9
-6
-12
-6
-12
-20
-28
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Index
<TOTAL BASE: NNN>
-21
-29
-27
-8
-32
-8
-17
-22
-27
55
47
50
72
30
83
63
40
47
TRAFFIC SUPPLY
PT is good for school_work trips
PT is good for leisure trips
PT is good for trips in the city centre
PT is good for trips outside the city centre
Nearest stop is close to where I live
Travel time on PT is reasonable
Waiting time is short at transfers
I am satisfied with the number of departures
Hardly/Don't agree at all Partially/Fully agree
The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index.
The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.
Results 2007
BEST 2007
6 BEST Survey 2007
Vienna – surrounding areas Indices 2007
-7
-20
-10
-22
-10
-6
-10
-8
-35
-7
69
63
70
51
68
83
69
77
39
72
CITIZEN SATISFACTION
TRAFFIC SUPPLY
RELIABILITY
INFORMATION
STAFF BEHAVIOUR
SECURITY AND SAFETY
COMFORT
SOCIAL IMAGE
VALUE FOR MONEY
LOYALTY
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
69 65 64 66 67
63 55 58 58 60
70 67 73 74 73
51 47 50 47 48
68 64 68 68 67
83 80 80 79 86
69 62 66 65 65
77 76 76 76 76
39 41 37 35 27
72 64 67 66 68
Vienna – surrounding areas 2007
Quality dimensions
BEST 2007
8 BEST Survey 2007
-20
-24
-34
-5
-17
-21
-20
-15
-23
63
62
48
88
56
69
65
63
57
TRAFFIC SUPPLY
PT is good for school_work trips
PT is good for leisure trips
PT is good for trips in the city centre
PT is good for trips outside the citycentre
Nearest stop is close to where I live
Travel time on PT is reasonable
Waiting time is short at transfers
I am satisfied with the number ofdepartures
Hardly/Don't agree at all Partially/Fully agree
Vienna – surrounding areas Traffic supply
2007 2006 2005 2004 2003
63 55 58 58 60
62 55 59 58 57
48 40 36 38 44
88 89 90 88 83
56 48 49 51 58
69 65 68 64 67
65 56 59 55 61
63 48 52 59 58
57 42 52 52 53
BEST 2007
9 BEST Survey 2007
Vienna – surrounding areas Information
-22
-21
-30
-16
51
56
39
57
INFORMATION
It is easy to get the information neededwhen planning a trip
Information is good when trafficproblems occure
Information is good in stops andterminals
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
51 47 50 47 48
56 49 53 52 50
39 45 47 43 45
57 - - - -
BEST 2007
10 BEST Survey 2007
Vienna – surrounding areas Staff behaviour
-10
-11
-10
68
68
68
STAFF BEHAVIOUR
Staff answers my questions correctly
Staff behaves nicely and correctly
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
68 64 68 68 67
68 64 68 70 67
68 65 68 66 67
BEST 2007
11 BEST Survey 2007
Vienna – surrounding areas Security and safety
-6
-9
-6
-2
83
78
81
90
SECURITY AND SAFETY
I feel secure at stations and bus stops
I feel secure on board busses and trains
I am not afraid of traffic accidents whenusing PT
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
83 80 80 79 86
78 72 75 70 80
81 78 78 79 85
90 91 86 87 93
BEST 2007
12 BEST Survey 2007
Vienna – surrounding areas Comfort
-10
-7
-9
-8
-15
-11
69
73
71
67
62
71
COMFORT
PT travel is comfortable
Transfers are easy
Busses and trains are modern
Busses and trains are clean
I normally get a seat when travel with PT
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
69 62 66 65 65
73 62 67 70 65
71 64 66 67 70
67 63 68 66 60
62 52 61 57 59
71 69 67 65 71
BEST 2007
13 BEST Survey 2007
-8
-19
-4
-2
77
59
82
90
SOCIAL IMAGE
More people will travel with PT in thefuture
PT is good for the environment
PT is beneficial to society
Hardly/Don't agree at all Partially/Fully agree
Vienna – surrounding areas Social Image
2007 2006 2005 2004 2003
77 76 76 76 76
59 56 51 52 51
82 86 84 88 87
90 86 92 87 88
BEST 2007
14 BEST Survey 2007
Vienna – surrounding areas Value for money
-35
-33
-38
39
41
37
VALUE FOR MONEY
PT gives good value for money
PT fares are reasonable
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
39 41 37 35 27
41 44 38 39 28
37 38 35 31 26
Vienna – surrounding areas 2007
Appendix
Vienna – surrounding areas 2007
Citizen satisfaction in subgroups
BEST 2007
17 BEST Survey 2007
Vienna – surrounding areasCITIZEN SATISFACTION - subgroups
69
65
71
71
62
69
87
76
74
77
71
65
41
-7
-7
-7
-9
-8
-2
-5
-4
-4
-9
-23
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Vienna – surrounding areas 2007
Traffic supply in subgroups
BEST 2007
19 BEST Survey 2007
Vienna – surrounding areas Traffic supply - subgroups
63
63
64
71
59
61
75
81
77
69
62
59
43
-20
-20
-20
-12
-22
-22
-14
-8
-10
-16
-21
-23
-28
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
20 BEST Survey 2007
Vienna – surrounding areas Good for work/school trips - subgroups
62
66
60
70
54
62
83
89
81
67
57
59
45
-24
-18
-26
-18
-30
-24
-7
-6
-24
-29
-25
-34
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
21 BEST Survey 2007
Vienna – surrounding areas PT is good for leisure trips - subgroups
48
48
47
56
39
49
63
68
68
56
46
39
28
-34
-33
-35
-26
-39
-37
-23
-19
-15
-26
-36
-44
-47
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
22 BEST Survey 2007
Vienna – surrounding areas PT is good for trips in the city centre - subgroups
88
86
88
94
87
85
92
84
83
90
94
85
76
-5
-7
-5
-5
-8
-5
-7
-3
-3
-7
-4
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
23 BEST Survey 2007
Vienna – surrounding areas PT is good for trips outside the city centre - subgroups
56
49
59
59
54
53
65
71
72
64
51
51
43
-17
-18
-17
-11
-17
-21
-17
-4
-9
-10
-19
-21
-26
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
24 BEST Survey 2007
Vienna – surrounding areas Nearest stop is close to where I live - subgroups
69
71
68
56
69
67
76
86
76
67
72
66
59
-21
-21
-21
-32
-18
-22
-23
-14
-13
-24
-25
-17
-34
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
25 BEST Survey 2007
Vienna – surrounding areas Travel time on PT is reasonable - subgroups
65
59
67
79
61
59
75
83
79
73
63
60
33
-20
-22
-19
-22
-27
-13
-5
-9
-11
-20
-27
-37
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
26 BEST Survey 2007
Vienna – surrounding areas I am satisfied with the number of departures - subgroups
63
68
60
76
58
58
74
75
86
70
60
57
23
-15
-15
-15
-11
-16
-15
-11
-20
-6
-12
-12
-22
-16
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
27 BEST Survey 2007
Vienna – surrounding areas Waiting time is short at transfers - subgroups
57
57
58
76
47
58
70
91
72
64
55
53
31
-23
-23
-24
-33
-24
-15
-16
-21
-26
-25
-29
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Vienna – surrounding areas 2007
Reliability in subgroups
BEST 2007
29 BEST Survey 2007
Vienna – surrounding areas Reliability - subgroups
70
76
67
59
65
70
88
91
60
74
67
74
64
-10
-6
-12
-24
-7
-15
-1
0
-17
-9
-6
-12
-4
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Vienna – surrounding areas 2007
Information in subgroups
BEST 2007
31 BEST Survey 2007
Vienna – surrounding areas Information - subgroups
Gender
Age
PT travel frequency
51
48
53
63
51
43
60
59
48
57
46
54
42
-22
-26
-20
-24
-23
-23
-19
-17
-33
-23
-26
-17
-14
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
BEST 2007
32 BEST Survey 2007
Vienna – surrounding areas It is easy to get the information needed when planning a trip - subgroups
56
51
59
70
60
45
57
66
56
62
46
63
44
-21
-24
-19
-19
-20
-23
-20
-21
-28
-18
-26
-17
-13
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
33 BEST Survey 2007
Vienna – surrounding areas Information is good when traffic problems occure - subgroups
39
39
39
52
38
32
50
43
32
46
37
42
30
-30
-34
-29
-33
-33
-28
-26
-21
-47
-29
-36
-20
-26
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
34 BEST Survey 2007
Vienna – surrounding areas Information is good in stops and terminals - subgroups
Gender
Age
PT travel frequency
57
52
60
67
55
51
71
66
57
63
55
57
50
-16
-21
-14
-19
-16
-18
-12
-10
-24
-21
-16
-13
-3
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Vienna – surrounding areas 2007
Staff behavior in subgroups
BEST 2007
36 BEST Survey 2007
Vienna – surrounding areas Staff behaviour - subgroups
68
62
71
72
64
68
80
77
71
71
72
67
44
-10
-13
-9
-19
-12
-7
-6
-9
-18
-9
-14
-7
0
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
37 BEST Survey 2007
Vienna – surrounding areas Staff answers my questions correctly - subgroups
68
61
71
77
63
68
77
71
73
68
73
67
33
-11
-15
-9
-23
-13
-6
-5
-9
-20
-14
-13
-5
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
38 BEST Survey 2007
Vienna – surrounding areas Staff behaves nicely and correctly - subgroups
68
62
72
66
65
68
82
83
69
73
70
67
55
-10
-11
-9
-15
-11
-7
-7
-9
-16
-4
-15
-8
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Vienna – surrounding areas 2007
Security and safety in subgroups
BEST 2007
40 BEST Survey 2007
Vienna – surrounding areas Security and safety - subgroups
83
86
82
81
81
87
85
78
87
85
86
80
68
-6
-4
-7
-6
-6
-4
-5
-12
-3
-4
-6
-9
-3
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
41 BEST Survey 2007
Vienna – surrounding areas I feel secure at stations and bus stops - subgroups
78
87
74
70
76
84
80
67
85
77
81
77
66
-9
-4
-12
-18
-9
-6
-8
-19
-8
-6
-8
-13
-3
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
42 BEST Survey 2007
Vienna – surrounding areas I feel secure on board busses and trains - subgroups
81
82
80
76
78
86
83
74
85
85
86
76
63
-6
-5
-7
-8
-5
-6
-17
-4
-7
-9
-3
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
43 BEST Survey 2007
Vienna – surrounding areas I am not afraid of traffic accidents when using PT - subgroups
90
89
90
95
89
90
90
91
90
94
92
89
76
-2
-2
-2
-2
-3
-3
-2
-2
-4
-3
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Vienna – surrounding areas 2007
Comfort in subgroups
BEST 2007
45 BEST Survey 2007
Vienna – surrounding areas Comfort - subgroups
69
68
69
69
65
68
79
81
70
70
69
69
58
-10
-11
-10
-12
-11
-10
-7
-5
-13
-8
-8
-12
-8
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
46 BEST Survey 2007
Vienna – surrounding areas PT travel is comfortable - subgroups
73
71
73
86
65
73
83
91
79
77
74
70
48
-7
-4
-9
-11
-6
-5
-5
-2
-6
-11
-17
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
47 BEST Survey 2007
Vienna – surrounding areas Transfers are easy - subgroups
71
69
71
74
65
74
79
75
85
76
70
66
44
-9
-10
-9
-6
-9
-13
-7
-5
-10
-3
-7
-16
-5
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
48 BEST Survey 2007
Vienna – surrounding areas Busses and trains are modern - subgroups
67
70
65
70
62
66
78
86
61
67
67
68
66
-8
-11
-7
-10
-9
-9
-5
-5
-11
-9
-7
-8
-4
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
49 BEST Survey 2007
Vienna – surrounding areas Busses and trains are clean - subgroups
62
62
62
59
61
60
69
80
61
59
55
66
83
-15
-18
-13
-24
-14
-12
-18
-5
-23
-16
-14
-12
-5
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
50 BEST Survey 2007
Vienna – surrounding areas I normally get a seat when travel with PT - subgroups
71
68
72
57
70
70
85
75
67
71
77
71
48
-11
-11
-11
-18
-11
-12
-1
-10
-14
-10
-8
-12
-11
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Vienna – surrounding areas 2007
Social image in subgroups
BEST 2007
52 BEST Survey 2007
Vienna – surrounding areas Social image - subgroups
77
78
77
62
77
79
82
79
81
74
79
78
65
-8
-8
-8
-3
-9
-9
-7
-9
-6
-8
-8
-8
-15
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
53 BEST Survey 2007
Vienna – surrounding areas More people will travel with PT in the future - subgroups
59
59
59
49
56
60
69
72
69
57
58
59
44
-19
-19
-18
-21
-22
-20
-13
-11
-14
-21
-20
-31
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
54 BEST Survey 2007
Vienna – surrounding areas PT is good for the environment - subgroups
82
82
81
64
80
87
87
83
83
76
84
85
71
-4
-4
-4
-10
-4
-4
-2
-7
-7
-8
-1
-2
-14
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
55 BEST Survey 2007
Vienna – surrounding areas PT is beneficial to society - subgroups
90
91
89
73
94
91
90
81
89
89
95
90
80
-2
-1
-2
-2
-2
-8
-3
-1
-2
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Vienna – surrounding areas 2007
Value for money in subgroups
BEST 2007
57 BEST Survey 2007
Vienna – surrounding areas Value for money - subgroups
39
42
38
54
34
36
49
63
46
51
34
36
12
-35
-38
-34
-25
-37
-36
-33
-27
-34
-25
-37
-39
-44
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
58 BEST Survey 2007
Vienna – surrounding areas PT gives good value for money - subgroups
41
43
40
62
35
36
51
62
45
56
35
37
13
-33
-36
-31
-18
-35
-34
-30
-34
-32
-24
-35
-35
-44
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
BEST 2007
59 BEST Survey 2007
Vienna – surrounding areas PT fares are reasonable - subgroups
37
41
36
46
32
35
48
63
46
46
33
36
12
-38
-40
-36
-32
-39
-39
-37
-19
-36
-25
-40
-43
-43
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Vienna – surrounding areas 2007
Loyalty in subgroups
BEST 2007
61 BEST Survey 2007
Vienna – surrounding areas Loyalty - subgroups
72
65
75
70
68
73
86
73
80
80
77
66
41
-7
-10
-6
-10
-10
-6
-2
-5
-7
-7
-6
-10
-4
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Vienna – surrounding areas 2007
Background information
BEST 2007
63 BEST Survey 2007
Public transport travel frequency – Vienna – surrounding areas 2007
17
15
12
39
12
10
7
5
17
6
44
6
19
23
18
36
18
17
16
32
18
26
25
19
18
24
22
28
5
28
28
30
26
19
32
9
35
40
34
30
37
20
36
37
41
28
39
34
22
36
26
6
9
5
6
8
4
9
7
3
5
17
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Working, fulltime
Working part time
Student
Retired
Others
Daily
A few times per week
A few times per month
Less than monthly
Never
BEST 2007
64 BEST Survey 2007
Life situation – Vienna – surrounding areas 2007
44
57
39
33
60
47
4
58
40
33
50
49
12
3
19
20
16
6
18
17
13
6
8
11
6
67
3
26
10
3
27
23
24
28
95
100
10
23
32
24
18
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Working, fulltime
Working part time
Student
Retired
Others
Results 2007 – other available reports
at best2005.net