Best Response: Measuring Success 2010

Best Response: Measuring Success

2010

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Measuring Success . . .

The National Response System• The Goal• The System: A Partnership• The Business Climate• The Business: Best Response

Measurement• Methodology• KBD’s• The Survey

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The GOAL . . .

“Minimize the Consequences of Pollution Incidents”

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NRS Components

Companies Contractors Government

a Partnership - a Shared Stewardship

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The Business Climate

Preparedness Commitment Emergencies Prevention is working - 40% reduction in spill vol

Demand for efficiency Global maritime traffic - a Risk Wildcard• Triple by year 2020 • 14 of 15 bbls in U.S. are Foreign Flag• 8.4 Million Bbls / Day: Foreign

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Establish a Stable . . . Effective . . . Efficient . . . National Commitment to Preparedness

Exercise = Response

The Business Climate – 2 Challenges

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A Metaphor...

NRS

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A Metaphor...

NRS

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National Response System (NRS)

- a Partnership -

Best Response

Company

National Interest

NRSComponents

Economy

Environment

PeopleProperty

Contractor Governm’t

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Best ResponseF

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Unified Command (UC)Incident Command Post

NR

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Planning - Finance - LogisticsIO LOOPS

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Countermeasures

StakeholderService & Support

SafetyOperational Response

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Best ResponseF

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Measurement Methodology

KEY

BUSINESS

DRIVER

Critical Success Factor






GOAL

KEY

BUSINESS

DRIVER


Measure

Measure

Measure

Measure

Measure

Measure

Measure

KBD CSF Measure

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Measurement Indicators

LeadingApparent Ability to Minimize Consequences • Area Preparedness

“P” Rating• Exercise Measurement

LaggingAbility to Minimize Consequences• Response

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Measurement of Response

Consequences

MINIMIZE

GOAL

Human Health & Safety

The Natural Environment

The Economy

Public Communication

Stakeholder Service/Support

Org

aniz

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Key Business Drivers

Consequences

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Critical Success Factors• No spill related public injuries, illness,

death• No response worker injuries, illness, death

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Critical Success Factors• Source Discharge Minimized• Spill Effectively Contained / Controlled• Sensitive Areas Protected• Resource Damage Minimized

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The Economy

Critical Success Factor• Economic Impact Minimized

Source Discharge Minimized Spill Effectively Contained / Controlled Sensitive Areas Protected Resource Damage Minimized

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Critical Success Factors• Accurate Timely Info• Positive Media Coverage of Response• Positive Public Perception

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Stakeholder Service & Support

Critical Success Factors• Minimize Impact to Stakeholders• Stakeholders Well Informed• Positive Meetings with Stakeholders• Prompt Handling of Issues/Concerns

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Response Organization

Critical Success Factors• Objectives Established; Communicated• Clarity in Leadership & Responsibility

at All Levels • Sufficient / Efficient Resources

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Response Measurement

Opinion Survey• Responders• Stakeholders• Public

1 - 7 ScaleStrongly Agree -> Strongly Disagree

Oil Spills > 1,000 gal + ?

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Response Measurement: Survey

Strongly DisagreeDisagree

Somewhat DisagreeNeutral

Somewhat AgreeAgree

Strongly Agree

1 2 3 4 5 6 7

1 2 3 4 5 6 7

1 2 3 4 5 6 7Natural Environment1. The source of the release or spill was

secured as quickly as possible.

2. Containment and recovery operations were implemented quickly and effectively.

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Survey Protocol

Prototype use• Clarify Q’s• Check for gaps• Check “degree of difficulty”

Implement• Statistically valid• Standard practices• Feedback

CAUTION - 5 YEARS TO SET NORMS!!!

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Survey Uses:

Before… Alignment

During… Scorecard

After… Evaluation

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Footnotes . . .

Area Judges Itself Useful to District, HQ The “Right” Score . . . ? The Destination . . .• Link Resources to Outcomes• Preparedness = Response

System Maturity . . . a caution

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Assist & Support . . . a Perspective

ART

ERT

SSC DRG

RRI

OSC2

SCAT

IMAT

LOGSS

RAT

SROMP

SORSMSC

MISCIRM MLC

SUPSALV

RRT

NPFCDRAT

PIAT

DISPERSANTPROTOCOL

IN-SITUBURN

NRT

NRC

ATSDR

CCDDOMS

GEN WEST

OSRO

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Best Response

Company

National Interest

NRSComponents

Economy

Environment

PeopleProperty

Contractor Governm’t

Consequences

MINIMIZE

GOAL



The Economy


Stakeholder Service/Support

Org

aniz

atio

n

Key Business Drivers

Consequences

Minimize Consequences: The Process

Fir

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CleanupCountermeasures

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Safety

Operational Response

Ha

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Wil

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On

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Unified Command (UC)

Incident Command Post

NR

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ART

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Summary

The NRS: A Partnership Best Response Measurement The Challenge . . .

Exercise = Response

Best Response: Measuring Success 2010

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