BCRW Cafeteria Final Project

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A.F. Ferguson & Co. Improvisation of the University Cafeteria



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A.F. Ferguson & Co.

Lahore

Jun 30,2010

University of Central Punjab,

Lahore

Subject: Improvisation of the University Cafeteria

Sir

Reference to your directive date May 24, 2010, in which we were asked to produce a report concerning

improvisation of the university cafeteria.

Procedure

1. Personally visited the university cafeteria.2. Interviewed cafeteria manager.

3. Interviewed cafeteria crew.

4. Interviewed Director Administration

5. Conducted students and faculty survey through questionnaires.

6. Consulted case studies.

Findings

1. Inadequate cafeteria capacity.

2. Unfavorable ambience of the cafeteria.

3. Absence of price and quality control committee.

4. Indiscipline and unethical practices in cafeteria.

5. Sub-standard fast food items at expensive rates.

6. Scattered sitting arrangement.

7. Least courtesy by the cafeteria staff.

8. Absence of TV Screen on first floor.

9. Absence of room/office for administrative and accounts staff of cafeteria.

10. Absence of storage room.

11. Absence of blowers in both the kitchens of cafeteria.

Recommendations

1. More fans should be installed in cafeteria to make sure that there is no suffocation

2. Cafeteria management should make arrangements to play background music in the cafeteria so

that it may reduce the noise.

3. There should be proper check on the prices and quality of food (specifically fast food) by the

university management.



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4. Security cameras should be monitored properly and a team of proctors should visit the cafeteria

on regular basis to make sure that there is no indiscipline or unethical practices in the cafeteria.

5. Cafeteria management should be fined by the university if they find some sub-standard food

items in the cafeteria and the price list of food items should get final approval from the

university management.

6. Proper passages should be given in the sitting arrangement to make sure the best utility of

seats.

7. Cafeteria staff should be checked by the management of the cafeteria and should be reminded

on regular basis to have a courteous tone with their customers.

8. A TV screen should be installed on first floor but should only be turned on, on the request of

students or during the cricket matches.

9. University management should provide a room to cafeteria for maintaining their accounts and

management records and that room may also be used for official meetings of the cafeteria

management with their suppliers i.e. Pepsi, Nestle, etc.

10. University management should also provide a storage room so that cafeteria staff may not store

the drinks and juices in the corners of cafeteria. 11. Blowers should be installed in both the kitchens to make sure that there is fine environment for

the chefs and cooks to work.

We have compiled this report to the best of our knowledge and effort. If there is a point that

requires further classification, you may call us anytime convenient to you.

Yours faithfully,

XYZ



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Interview with the Cafeteria Crew (Waiter - Mr. Nawaz)

Why dont you use gloves for serving the food?

Ans. We find it hard to work with gloves

Do you think that there is enough staff in the cafeteria? Ans. There is nothing wrong with the staff; we have enough staff to handle the crowd. The only problem

is with the size of cafeteria.

Why you dont have food items available throughout the day?

Ans. We cook food according to the schedule we receive in the morning from management which tells

us about the expected no. of students coming to university. We do this to make sure that we dont have

to waste any good at the end of day.

Why dont you have lunch, brunch or dinner hours?

Ans. We do have lunch hours, 12 to 4.

There were complaints regarding biryani that the quality of rice used in it is not f ine, has the

cafeteria management done anything for that?

Ans. Yes, we received some complaints and since then we have changed the rice and the chef aswell.

Dont you think that there should be a screen on f irst floor of cafeteria aswell like you have got one at

the ground floor?

Ans. Yes, I think there should be screen on first floor aswell.

Does someone check the cleanliness of cafeteria and things like that?

Ans. Yes our manager, Mr.Tariq Malik checks all this on every Monday and if he finds someone violating

the rules made for these things, the person is fined.



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Questionnaire

This questionnaire has questions about the problems and limitations of cafeteria. We are

conducting this survey so that we can make a list of things that can help in improving the

university cafeteria.

1) Are you satisf ied with the cafeteria capacity?

Yes

No

Comments:

2) Are you satisf ied with the quality of food?

Yes

No

Comments:

3) Do you think that there are enough chillers and fans in the cafeteria?

Yes

No

Comments:

4) Do you think that the food items are available in the cafeteria throughout the day?

Yes

No

Comments:

5) Do you think that the cafeteria is selling sub-standard food items at expensive rates?

Yes

No

Comments:

6) Do you think that there should be some proper check on quality and prices of the food?

Yes

No

Comments:



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7) Do you think that there should there be separate entrance and exit for cafeteria?

Yes

No

Comments:

8) Should they play some background music in the cafeteria?

Yes

No

Comments:

9) Are you satisf ied with the courtesy of cafeteria staff ?

Yes

No

Comments:

10) Are you satisf ied with the sitting arrangement in cafeteria?

Yes

No

Comments:



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Pictures

Cabinet where spices are stored

Food items are served from this place



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Head chef showing the gloves

Washing area at the first floor

Burners



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French fries

Crockery cabinet with lays boxes at the top

Washing area at ground floor



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Accounts file in kitchen cabinet

Absence of proper sitting arrangement for accountant and storage room

Cafeteria Building



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Results from Questionnaires



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BCRW Cafeteria Final Project

Documents

Transcript of BCRW Cafeteria Final Project