BCRN Supplier's Guide Issue

BUYERS’ GUIDE 2012 | 1

The Voice of Your Industrybc restaurant newsApril 2012

2012 Supplier’s GuideTOP TRENDS

FOOD & WINE

RESTAURANT DESIGN

PAYROLL

MARKETING

plus...

2 | BC RESTAURANT NEWS

inside...ListingsAccounting ..........................5 Agencies .............................5Associations & Governments ......................5Bakery & Baking Supplies ..................5Bar Equipment & Supplies ..............................5Benchmarking Tools ...........5Beverages non alcoholic ........5Brewers ..............................6Brokers & Distributions .......7Business Services ..............8Business Supplies ..............9Catering ..............................9Cheese ...............................9Coffee & Tea .......................9Construction & BuildingMaterials .............................10Consulting...........................10Convenience.......................10Cutlery ................................10Dairy & Eggs.......................11Design & Decor ..................11Desserts .............................11 Education & Training ..........12Employment Services .........12Energy & Conservation.......12Events and Venues.............13Finance ...............................13Fire & Safety .......................13Food Producers ..................13

Food Service Suppliers ......14Fresh & Frozen Produce ....14Furniture .............................14Gelato Equipment ...............15Health & Nutrtion ................15Health Inspection ................15Heat, Vent & AC..................15Importers ............................15Insurance ............................15Janitorial & Chemical Supplies ..............................16Kitchen Equipment .............16Legal ...................................17Licensing ............................17Linens .................................18Liquor & Spirits ...................18Maintenance, Repair& Operations.......................18Marketing & Public Relations.............................18Meats & Poultry ..................18Menu Covers & Design.......19Organics .............................19Packaging ...........................19Party Supplies ....................19Patios & Outdoors ..............19 Pest Control ........................20Plumbing.............................20Point Of Sale ......................20Produce ..............................20Publications ........................21Refrigeration .......................21

Rentals ...............................21Seafood & Fish ...................21Signage ..............................22Small Wares .......................22Technology .........................23Tourism ..............................23Uniforms & Shoes...............23Used Equipment .................23Vending...............................23Waste Management ...........24Water ..................................24Wine & Spirits .....................24


©2012 British Columbia Restaurant & Foodservices Association

BCRFA Staff CEO & PRESIDENT Ian Tostenson DIRECTOR OF MARKETING Sharron Tulk DIRECTOR OF FINANCE Durda Krilic ASSOCIATION COORDINATOR Morgan Nugent MEMBERSHIP MANAGER Kelsey Klassen BCRN CREATIVE DIRECTOR Candice Harvey

Provincial Board Members PROVINCIAL CHAIR Rob Fussey, A&W Services of Canada PROVINCIAL PAST CHAIR John Harper, ABC Country Restaurants INCOMING CHAIR Heidi Romich, Heidi’s Restaurant SECRETARY Liz DaMata, The Reef Restaurants TREASURER Peter Teasdale, Aramark Canada VICTORIA CHAIR Don Monsour, Hospitality Associates Consultants UPPER ISLAND CHAIR Per (Pete) Maltesen, New York Style Pizza & Pasta KAMLOOPS CHAIR Bryce Herman, Advance Hospitality Consulting Services OKANAGAN CHAIR Dan Darragh, Pizzaway BOARD MEMBERS Richard Floody, Floody & Associates Gil Goldstein, GFS Canada Bill Waring, De Dutch Bob Parotta, Butchart Gardens

BC Restaurant News is the official publication of the British Columbia Restaurant & Foodservices Association.

Published six times a year. No part of this magazine may be reproduced without the written permission of the BCRFA, the

publisher. The views of this publication are not necessarily the views of the Association. The BCRFA reserves the right to

refuse any advertising or part thereof. Contact 1 877 669 2239 to become a member.

Subscription is included with membership 439 Helmcken Street Vancouver, BC V6B 2E6 t: 877 669 2239 f: 604 669 6175 [email protected] www.bcrfa.com

bc restaurant newsThe Voice of Your Industry

FeaturesPresident’s Message .............................. 4Food Trends ........................................... 26Restaurant Loyalty Solutions .................. 28Marketing Trends .................................... 31Wine Trends ........................................... 32Style and Design Trends ........................ 34Maximize Your Profits ............................. 35Restaurant Tenants and Leasing ............ 36Payment Statements .............................. 39 Managing Your Purchases...................... 40Payroll Trends......................................... 42Chase Payment Processors ................... 43Generic Drugs ........................................ 45 Membership ............................................ 46Twitter Listings ........................................ 46The New www.bcrfa.com ........................ 47


Although it may not feel like it, spring has sprung here in BC and with it brings our annual Supplier’s issue. I want to take a moment to thank all of our valued supplier members as well as our many partners and writers who contributed to this issue of BC Restaurant News. I en-courage you to keep this issue close at hand as a handy reference throughout the year. I also encourage you to support these vendors as they are ‘preferred’ suppliers to your industry. As members of the BCRFA, they recognize the value in supporting the industry and building a strong economic climate for everyone.

As we pass the ¼ mark of 2012, the industry at large con-tinues to focus on regaining the momentum that was lost from the 2008 recession, and the market effects of poli-cies on food taxation as well as driving and alcohol regu-lations. The provincial government has shown a strong desire to work with industry to restore growth, and we are currently involved in discussions around wholesale liquor pricing and distribution models resulting from the recent announcement on privatization. We also are continuing to advance discussions geared towards labour costs and the rising minimum wage, this includes Ideas such as tax credits that reflect the cost of training to the employer.

And though it has been a long time coming, and countless hours of brainstorming with our web developers over at Silkstart, we are pleased to announce the launch of our

new web site at www.bcrfa.com. The new version of our site will allow our members to not only be more interactive with each other and with the many consumers who visit our site, but will also allow every member to manage their own business. Members will be able to upload pictures, menus and price lists as well as start conversations, cre-ate groups and market their business. While still in its infancy, our site has already received thousands of visits from members and consumers alike. Another benefit of our partnership with Silkstart is that as a member, if you do not already have a website, silkstart will create a start-er site for you free of charge. Also in development as a supplement to our website, we are creating apps for both our supplier and restaurant members. These apps will allow for greater consumer integration as well as cross selling between our supplier and restaurant members.

As is the industry we represent, life at the BCRFA is never dull, and we look forward to continuing to represent, in-form, market and connect with you - our members. Your support of this organization will ensure the issues that af-fect you are well represented and your interests are al-ways protected.

– Ian Tostenson President BCRFA

President’s Message


AccountingDELOITTE AND TOUCHE Vancouver, BC

ERNST & YOUNG Vancouver, BC

MACKAY & PARTNERS Vancouver, BC

MANNING ELLIOTTVancouver, BC

PRICE WATERHOUSE COOPERSVancouver, BC

WOLRIGE MAHON Vancouver, BC

AgenciesCASTLE AGENCIESDavid Terretta2685 Byron Road North Vancouver, BC V7H 1L9(604) 904-7681 www.castleagencies.ca

Associations & GovernmentsCOMOX VALLEY ECONOMIC DEVELOPMENTJohn Watson102 - 2435 Mansfield Drive Courtenay, BC (250) 334-2427 www.investcomoxvalley.com

FOODSAFE SECRETARIATCamosun College 4461 Interurban Road Victoria, BC V9E 2C1 (250) 370-4786 www.foodsafe.ca

GO2 TOURISM HR SOCIETYArlene Keis450 - 505 Burrard Street Vancouver, BC V7X 1M3 (604) 633-9787www.go2hr.ca

GREATER VICTORIA CHAMBER OF COMMERCEBruce Carter100 - 852 Fort Street Victoria, BC V8W 1H8 (250) 383-7191 www.victoriachamber.org

GREATER VICTORIA FOODSAFE COUNCIL 201 - 771 Vernon Avenue Victoria, BC V8X 5A7 (250) 475-1858

INTERIOR HEALTH AUTHORITYKevin Touchet519 Columbia StreetKamloops, BC V2C 2T8(250) 851-7309www.interiorhealth.ca

OKANAGAN WINE FESTIVALS SOCIETYAllen Tozer1527 Ellis StreetKelowna, BC V1Y 2A7 (250) 861-6654 www.thewinefestivals.com

OKANAGAN WASH ZONE CORPORATION Kelly Burian150 Edwards Road Kelowna, BC V1X 7J5 (250) 491-9274

PRINCE GEORGE CHAMBER OF COMMERCEJennifer Brandle-McCall890 Vancouver StreetPrince George, BC V2L 2P5 (250) 562-2454 www.pgchamber.bc.ca

VICTORIA ASSOCIATION OF CHEFS & COOKS Mike Pitre1471 Finlayson Place Victoria, BC (250) 883-9992 www.cfcc.ca

Bakery & Baking Equipment/SuppliesGIZELLA PASTRY LTD.Jim Phillipson3436 Lougheed Highway Vancouver, BC V5M 2A4(604) 253-5220www.gizellapastry.com

ISLAND CITY BAKING COMPANY 105 - 12753 Vulcan Way Richmond, BC V6V 3C8 (604) 278-6979www.islandcitybaking.com

NICHOLSON EQUIPMENT LTD.Mila Solidon3975 Kitchener StreetBurnaby, BC V5C 3L9(604) 291-1901www.nicholsonequipment.com

RAVENSBERGEN BAKERY SUPPLIES LTD.Marina Ravensbergen114 - 1655 Broadway StreetPort Coquitlam, BC V3C 2M7(604) 942-4656www.ravensbergen.com

TERRA BREADSMichael Lansky35 West 5th Avenue Vancouver, BC V5Y 1H4 (604) 736-1884 www.terrabreads.com

BOULANGERIE LA PARISIENNEVancouver, BC

CBE BAKERY EQUIPMENT Port Coquitlam, BC

ELITE BAKERYBurnaby, BC

PANE FORMAGGIOVancouver, BC

R.F. BAKERY EQUIPMENT SYSTEMS Burnaby, BC

RUSSELL FOOD EQUIPMENTVancouver, BC

SNOW CAP ENTERPRISESBurnaby, BC

UPRISING BREADSVancouver, BC

Bar Equipment & SuppliesBARGREEN ELLINGSON CANADA Robert Thoren001 - 4240 Manor Street Burnaby, BC (778) 452-2430 www.bargreen.com

BBC SALES & SERVICE LTD Ken Robyn8235 Swenson Way Delta, BC V4G 1J5(604) 589-7802 (800) 572-7802 www.bbcsales.com

BBS SYSTEMSGreg Bamford7630 Winston StreetBurnaby, BC V5A 2H4 (604) 420-4305 www.bbssystems.com

CANADIAN RESTAURANT SUPPLYMike Otter100 - 2602 Enterprise Way Kelowna, BC V1X 7Y5(250) 979-1442 www.canadianrestaurantsupply.ca

INTERIOR BEVERAGEJames Robertson7 - 395 Adams RdKelowna, BC V1X 7R4(250) 491-9266www.interiorbeverages.com

ON TAP SERVICESAndy Paquette6333 Milson Place Duncan, BC(250) 538-8333

P.N. TECHNOLOGIES INC.Pete Neufeld10 - 3871 North Fraser Way Burnaby, BC V5J 5G6 (604) 431-6609 www.pntech.ca

BOALERRichmond, BC

S.W. FURNITUREVancouver, BC

Benchmarking Tools

REVDOCS RESTAURANT BENCHMARKINGwww.revdocs.com

Beverages – Non AlcoholicBC BLUEBERRY COUNCILDebbie Etsell32160 South Fraser WayAbbotsford, BC V2T 1W5(604) 864-2117www.bcblueberry.com


Grease Interceptor• Pumping• Manufacture & Installation• Repairs• Drain Flushing

Servicing over 6,000 locations in the food service industry

Toll FreeToronto Ottawa Vancouver

Converting Organic Waste into a Resource

www.ormi.com

1 (866) 946-6764(416) 747-6584(613) 737-5959(604) 519-6764

BEVTECH WATER FILTRATION SYSTEMS Lee Saunders6002 Bella Vista RoadVernon, BC V1H 1B4(877) 402-1421 www.bevh2o.com

COCA-COLA BOTTLINGWayne Penny105 - 765 Vanalmand AveVictoria, BC V8Z 3B8(250) 727-2222www.coke.ca

FUNCTION JUNCTION 100% PURE APPLE JUICE & FRUIT WINESGlenn Cross811 Hwy 33 EastKelowna, BC V1X 6V1(250) 765-2476

NESTLE PROFESSIONAL VITALITYBing Smith17858 - 66th AvenueSurrey, BC V3S 7X1(604) 576-6886www.vitalityfoodservice.com

SUN PLUSBert Price13408 Comber Way Surrey, BC (604) 594-1161

VIVREAU WATER SYSTEMS CANADA INC. Wes Dirksengale250 - 1050 Homer Street Vancouver, BC V6B 2W9(604) 765-9180www.vivreau.com

AVIARACoquitlam, BC

BLK BEVERAGES Langley, BC

BREMNER FOODS LTDDelta, BC

GLAS WATER SALESLangley , BC

GROWER’S SOFT CIDER Coquitlam, BC

MIXOLOGY Brampton, ON

OKANAGAN APPLESENCE Kelowna, BC

PACIFIC BOTTLEWORKS Langley , BC

Q WATER Markham, ON

Brewers

CANNERY BREWING CO. Patt Duck112 - 1475 Fairview Road Penticton, BC V2A 7W5 (250) 493-2723www.CanneryBrewing.com

GRANVILLE ISLAND BREWING COMPANYTracy Gray1441 Cartwright Avenue Vancouver, BC V6H 3R7 (604) 687-2739 www.gib.ca

PACIFIC WESTERN BREWING CO. LTD.Thomas Leboe641 North Nechako Road Prince George, BC V2K 4M4 (250) 562-1131 www.pwbrewing.com

PMA – CANADA Pamela Wright140 - 265 25th Street West Vancouver, BC V7V 4H9 (604) 922 8934 www.pmacanada.com

PHILLIPS BREWING COMPANYContact Name2010 Government Street Victoria, BC V8T 4P1 (250) 380-1912 www.phillipsbeer.com

R & B BREWING CO. Barry Benson54 East 4th Avenue Vancouver, BC V5T 1E8 (604) 874-2537 www.r-and-b.com


TIN WHISTLE BREWERYLorraine Nagy954 Eckhardt Ave WPenticton, BC V2A 2C1(250) 770-1122

TREE BREWINGTod Melnyk 1083 Richter StreetKelowna, BC V1Y 2K6 (250) 717-1091 www.treebeer.com

VANCOUVER ISLAND BREWING CO. Rob Ringma2330 Goverment Street Victoria, BC (250) 361-0007www.vanislandbrewery.com

DEAD FROG BREWERYAldergrove, BC

DRIFTWOOD BREWERYVictoria, BC

HOYNE BREWING COMPANYVictoria, BC

LIGHTHOUSE BREWING COMPANYVictoria, BC

PLAN B BREWING Smithers, BC

STORM BREWING Vancouver, BC

SURGENOR BREWING COMPANY LTD. Comox, BC

TOFINO BREWING COMPANY Tofino, BC

WOLF BREWINGNanaimo, BC

Brokers & Distributors

ACOSTA CANADALou Jose 100 - 9440 202 StreetLangley, BC V1M 4A6(604) 881-1414 www.acosta.com

B & C FOOD DISTRIBUTORSGlenn Mikskulin6711 Butler CrescentVancouver, BC V8M 1Z7(250) 544-2333www.bcfood.com

BEVGASDoug MacLeod2 - 175 Schoolhouse Street Coquitlam, BC V3K 4X8 (604) 529-1445

BOSA & CO. LTD.Bruno Benedet Jr.1465 Kootenay streetVancouver, BC (604) 253-5578www.bosafoods.com

EURO-FOOD TRI-CITYIgor Revenko 1-555 North Road Coquitlam, BC V3J 1N8 (604) 931-7470

GAGAN FOODS INTERNATIONAL LTD.Paul Arora8137 Swenson way Delta, BC (604) 583-6000

GFS BRITISH COLUMBIAIndustry PatronJohn Zeron (President)1700 Cliveden Ave Delta, BC V3M 6T2 (604) 540-3715www.gfsbc.com

GFS BRITISH COLUMBIADanna Dunnage1700 Cliveden AveDelta, BC V3M 6T2 (604) 529-5269 www.gfsbc.com

GFS BRITISH COLUMBIA CENTRAL INTERIORDavid Neal1700 Cliveden AveDelta, BC V3M 6T2 (250) 319-9118 www.gfsbc.com

GFS BRITISH COLUMBIA KELOWNABrad Knorr1700 Cliveden AveDelta, BC V3M 6T2(250) 878-5889 www.gfsbc.com

GFS BRITISH COLUMBIA KOOTENAYSBrian Gaschnitz1701 Cliveden Ave Delta, BC V3M 6T3 (250) 505-3939 www.gfsbc.com

GFS BRITISH COLUMBIA NANAIMODave Buettel1700 Cliveden AveVictoria, BC V9A 1X2(250) 714-5554 www.gfsbc.com

GFS BRITISH COLUMBIA VICTORIASteve Stead1700 Cliveden AveDelta, BC V3M 6T2 (250) 413-7373 www.gfsbc.com

HORIZONTE IMPORTS INC.Denis Menendez105 - 12885 76th AvenueSurrey, BC V3W 1E6(604) 597-5089www.horizontegroup.com

JUST-EAT Steve McCrea 1183 Creekside Drive Coquitlam, BC V3E 1A4(604) 657-0847

INFORM BROKERAGE INC.Nancy Calla2286 Holdom Avenue Burnaby, BC V5B 4Y5 (604) 324-0565 www.informbrokerage.com

INTERNATIONAL PACIFIC SALES LIMITEDLaura Driscoll22111 Fraserwood WayRichmond, BC V6W 1J5(604) 273-7035www.internationalpacificsales.com

NANAIMO HAULING CO603 Nicol Street Nanaimo, BC V9R 4T8(250) 390-9887

SYSCO VANCOUVERIndustry PatronBruce Pascoe1346 KingswayPort Coquitlam, BC (604) 944-4410www.syscovancouver.com

SYSCO KELOWNARob Cinkant9385 Jim Bailey Road Kelowna, BC (800) 663-4401 www.sysco.com

SYSCO VICTORIASteve Noreen2881 Amy RoadVictoria, BC(250) 475-3311www.sysco.com

SYSCO KAMLOOPSRichard Payne9385 Jim Bailey Road Kelowna BC (800) 663-4401

TIARA FOOD & BEVERAGE CONCEPTS Raffaele Aiello7888 200th Street Langley, BC V2Y 3J8 (604) 313-9965www.tiara.bc.ca

TOKO FOODS LTD.Lorretta Wu223 West 7th Avenue Vancouver, BC V5Y 1L9 (604) 879-0701www.tokofoods.com

TRUST FOODSTerry Lockhart Rust15 - 4270 Ponderosa Cr Victoria, BC V8Z 7H3 (250) 220 0436

WILLOWFIELD ENTERPRISES LTD.Don Read117 - 15272 Croydon Drive Surrey, BC(604) 531-1228

ACE BEVERAGESRichmond, BC

BLUNDELL SEAFOODS LTDRichmond, BC


FREDEN FINE FOODSVancouver, BC

HORIZON DISTRIBUTORSBurnaby, BC

LEFT COAST NATURALSBurnaby, BC

LEKKER FOOD DISTRIBUTORS LTD.Victoria, BC

REAL RAW FOODNaramata, BC

Business ServiceADVANCE HOSPITALITY CON-SULTING SERVICESBryce Herman25 - 411 Aberdeen Drive Kamloops, BC V1S 1X2 (250) 372-1690

AMEX CANADA INC.John Le Mare1350 - 1090 W. Georgia St Vancouver, BC V6E 3V7 (604) 691-7704 www.americanexpress.ca

ARAMARK Michael Cassidy10-800 Griffiths WayVancouver, BC V6V 6G2(604) 899-7550www.aramark.com

CHASE PAYMENTECHMember Benefit Program Cheryl Rafter200 - 2075 Kennedy Road Toronto, ONT M1T 3V3 (877) 801-1817www.chasepaymentech.ca

COMPLETE PURCHASING SERVICESPeter Teasdale1585 Cliveden Ave Delta, BC V3M 6M1 (604) 944-1912 www.ecps.ca

CONTAINERWORLD FORWARDING SERVICES INC. Wendy Hoppe16133 Blundell Road Richmond, BC V6W 0A3 (604) 276-1300 www.containerworld.com

CYTARA BUSINESS SOLUTIONS INC.Naved Noorani985 Heritage Boulevard North Vancouver, BC V7J 3G6(604) 988-8803www.cytarahospitality.com

D & E CALLAGHAN LTD.Don Callaghan328 Grizzly AvenueBear Lake, BC V0J 3G0 (250) 972-4414

FOODIE PHOTOGRAPHYTracey Kusiewicz113 - 2050 Scotia Vancouver, BC (604) 708-4343 www.foodiephotography.com

FOODSERVICE PROFESSIONAL Dorothy Yip407 - 950 Cambie Street Vancouver, BC V6B 5X5 (778) 868-0936

JAVANI GROUPMeb Rajani12555 - 127 Avenue EdAB T5L 3E5(780) 451-4385

MENU BY DESIGN2344 Yukon StreetVancouver BC V5Y 3T6(604) 872-8132www.menucover.com

MYBRITISHCOLUMBIA INFO.COM 303 - 510 Marsett PlaceVictoria, BC V8Z 7J1 (778) 430-5198 www.mybritishcolumbiainfo.com

NARAMATA ENTERPRISESBrian Selwood225 Robinson Avenue Naramata, BC (250) 496-5450

Follow a Green Leader

FortisBC uses the FortisBC name and logo under license from Fortis Inc. (12-011.33 03/2012)

Ezra Cipes, CEO, Summerhill Pyramid Winery

Summerhill Pyramid Winery is organic from vineyard to cellar. So they said yes to FortisBC’s renewable natural gas made from local agricultural waste.

Watch Summerhill’s story and learn how you can be a Green Leader.

Learn more


PAYWORKSMember Benefit Program10 - 11435 201A St.Maple Ridge, BC V2X 0Y3(604) 460-2862www.payworks.ca

SHAW BUSINESS SERVICES900 - 1067 W Cordova StreetVancouver, BC V6C 3T5 (604) 629-3328

Business SuppliesJAVANI GROUPMeb Rajani12555 - 127 Avenue Edmonton, AB T5L 3E5(780) 451-4385

MILLS BASICSMember Benefit Program Adam Mills1111 Clark Drive Vancouver, BC V5L 3K5(604) 254-7211 www.mills.ca

NEBS Ralph Lynn330 Cranston Crescent Midland, ONT L4R 4V9 (800) 461-7572 www.nebs.ca

NOVELIS FOIL PRODUCTSIan Griffiths7307 Meadow Avenue Burnaby, BC V5J 4Z2(604) 435-5264www.foil.novelis.com

TIGER CLAW SUPPLIES Gordon Vorauer26542 29 B AvenueAldergrove, BC V4W 3B5 (604) 625-2529www.tigerclawsupplies.ca

AVALON STATIONERY Vancouver, BC

COSTLESS EXPRESS Coquitlam, BC

MADILL THE OFFICE COMPANYLadysmith, BC

MONK OFFICE Victoria, BC

OFFICEWISE Vancouver, BC

STEELHEADBurnaby, BC

CateringARAMARK Michael Cassidy10-800 Griffiths WayVancouver, BC V6V 6G2(604) 899-7550www.aramark.com

CHEF ON THE RUNMartin Cownden2020 Oak Bay AvenueVictoria, BC V8R 1E4 (250) 727-8632

CHERYL’S GOURMET PANTRYCheryl Shultz2009 Cadboro Bay Road Victoria, BC V8R 5G4 (250) 595-3212 www.cherylsgourmetpantry.com

CITRUS CAFEAdrienne Woolfries2543 Renfrew StreetVancouver, BC V5M 3K3(604) 682-2068www.citruscafeandcatering.com

CORPORATE CLASSICS CATERERSHabiba Teja4238 St. Pauls AvenueNorth Vancouver , BC V7N 1T5(604) 272-2121

EMELLE’S CATERING LTD.Mary Lee Newnham177 West 7th Avenue Vancouver, BC V5Y 1L8(604) 875-6551 www.emelles.com

OUT TO LUNCH CUISINE INC.Maurice Bernard1175 Union Street Vancouver, BC V6A 2C7 (604) 681-7177 www.otlcatering.com

SAVOURY CITY FOODS LTDDonna Wadsworth3925 Fraser Street Vancouver, BC (604) 875-8484 www.savourycity.com

TRUFFLES CATERING GROUP INCAlistair Eason1461 Benvenuto AvenueVictoria, BC, V8M 1J5(250) 544-0200www.trufflescatering.net

TRUMPS FINE FOOD MERCHANTS CATERERSHeather Angel646 Powell Street Vancouver, BC V6A 1H4(604) 732-8473 www.trumpsfood.com

WHISTLER COOKS! FINE FOODS INC Grant Cousar4 - 1345 Alpha Lake Road Whistler, BC V0N 1B1 (604) 938-8835 www.whistlercooks.com

THE BUTLER DID IT CATERING CO. Vancouver, BC

CULINARY CAPERS Vancouver, BC

JUST RIGHT CATERING Vancouver, BC

THE LAZY GOURMET Vancouver, BC

POTLUCK CAFÉ & CATERING Vancouver, BC

CheeseFLAMINGO FOODS LTD - SCARDILLOKathy Scardillo7865 Venture StreetBurnaby, BC V5A 1V1(604) 420-9892

FROMAGERIE L’ANCETREAnna Au1615 Boul. Port RoyalBecancour, QUE (780) 456-1688 www.fromagerieancetre.com

AVALON DAIRYBurnaby, BC

CRYSTAL SPRINGS CHEESE Coalhurst, AB

MEADOWFRESH DAIRY CORPORATION Port Coquitlam, BC

THE VILLAGE CHEESE COMPANY Armstrong, BC

AGROPUR, DIVE NATREL / ISLAND FARMS Victoria, BC

Coffee & TeaBBC SALES & SERVICE LTDKen Robyn8235 Swenson Way Delta, BC V4G 1J5(604) 589-7802(800) 572-7802 www.bbcsales.com

BETTER BLEND COFFEE LTD.Stan Pol314 - 19292 - 60th AvenueSurrey, BC V3S 8E5(604) 532-6400

CANTERBURY FOOD SERVICE (RICHMOND)Ron Gruenwald22071 Fraserwood Way Richmond, BC V6W 1J5 (604) 270-4550 www.canterburycoffee.com

CANTERBURY FOOD SERVICE (VICTORIA)Doug Carroll4214 Commerce CircleVictoria, BC V8Z 6N6(250) 727-9902www.canterburycoffee.com

CASA DEL CAFFEVincent Gentile1085 E Cordova St Vancouver, BC V6A 1M8 (604) 254-0354 www.casadelcaffe.com

CHERRY HILL COFFEE INC.Dave Bigelow1 - 1404 Hunter CourtKelowna, BC V1X 6E6(250) 861-4733www.cherryhillcoffee.com

ESPRESSOTEC SALES & SERVICEReg James12120 Vulcan Way Richmond, BC (604) 244-7989 www.espressotec.com

JJ BEAN COFFEE ROASTERSJohn Neate1904 Powell StreetVancouver, BC V5L 1J3 (604) 254-0161 www.jjbeancoffee.com


NESTLE TOLL HOUSE CAFEEd Goh7043 196 B Street Langley, BC V3R 7C1 (778) 300-3941

OUGHTRED COFFEE & TEAJohn Oughtred723B Vanalman AveVictoria, BC V8Z 3B6(250) 384 7444www.oughtred.com

SAECO BC LTD.1743 Boundary Rd. Vancouver, BC (604) 299-7555www.saeco.ca

SATINWOOD COFFEE COMPANYTeresa Reid1228 35 WEST OF THE 4TH Lacombe, AB T4L 2N2 (403) 342-0185

SILK ROAD WHOLESALE1624 Government Street Victoria, BC V8W 1Z3 (250) 388-6815 www.silkroadtea.com

VAN HOUTTE COFFEE SERVICES INC.Rob Gibson105-2250 Acland Road Kelowna, BC V1X 6N6 (250) 765-5956 www.vanhoutte.com

ETHICAL BEAN COFFEEVancouver, BC

KICKING HORSE COFFEEInvermere, BC

MAX VOETS COFFEE ROASTING LTD. Vernon, BC

METROPOLITAN TEA Toronto, ON

NAMASTEH TEA CO Whistler, BC

SALT SPRING COFFEE Richmond, BC

SALT SPRING TEA COM-PANY LTD. Gabriola Island, BC

TVancouver, BC

TEAFUSION Burnaby, BC

TEGA TEA Langley, BC

URNEX Elmsford, NY

Construction & Building MaterialKERRISDALE LUMBER CO. LTD. MARK PERRY6191 West BoulevardVancouver, BC V6M 3X3(604) 261-4274 www.kerrisdalelumber.com

CENTRAL CONSTRUCTION MATERIALS Parksville, BC

DUNBAR LUMBER SUPPLYVancouver, BC

GRIFF BUILDING SUPPLIESNew Westminster, BC

KASLO BUILDING SUPPLIESKaslo, BC

ConsultingADVANCE HOSPITALITY CONSULTING SERVICESBryce Herman25 - 411 Aberdeen Drive Kamloops, BC V1S 1X2 (250) 372-1690

BOTTOM LINE CONSULTINGJimmy MuhlebachBox 24002 Kelowna, BC V1Y 9H2 (250) 769-0220 www.bottomlineconsulting.ca

CONCORD NATIONAL INC.Randy Mullock400 - 1124 Lonsdale AveNorth Vancouver, BC V7M 2H1(604) 986-7341www.concordnational.com

COOKS FOR HIRE MANAGEMENT INC.Heather Loke3274 East 8th Avenue Vancouver, BC V5M 1X8 (604) 805-3148 www.cooksforhire.com

CYTARA BUSINESS SOLUTIONS INC.Naved Noorani985 Heritage Boulevard North Vancouver, BC V7J 3G6 (604) 988-8803 www.cytarahospitality.com

FOODSERVICE PROFESSIONAL Dorothy Yip407 - 950 Cambie Street Vancouver, BC V6B 5X5 (778) 868-0936

HOSPITALITY TRAINING PLUSEvelyn Braunschmidt4704 Kasani Place Victoria, BC V9C 4C7

LA CASA VERDE HOSPITALITY SERVICESBill GreenOakridge P.O. Box 27575 Vancouver, BC (604) 987-5969 www.chefbill.ca

THE LEASE COACH Dale Willerton1500 - 701 West Georgia StreetVancouver, BC V7Y 1C6 604-688-0461 www.theleasecoach.com

MORNEAU SHEPELL Member Benefit ProgramTerry Schorn310- 2925 Virtual Way Vancouver, BC V5M 4X5 (778) 327-5358www.morneaushepell.com

POINTBREAK CONSULTING GROUP Gord Donas214 - 3823 Henning DriveBurnaby, BC V5C 6P3 604-639-8465 www.pointbreakcg.com

RISING TIDE CONSULTANTSBert Hick 1270 - 1130 West Pender StreetVancouver, BC V6E 4A4(604) 669-2928www.risingtideconsultants.ca

THEME MANAGEMENT GROUP Alan Paemko103- 535 Yates Street Victoria, BC V8W 1K7(250) 589-8899www.thememanagement.com

TIARA FOOD & BEVERAGE CONCEPTS Raffaele Aiello7888 200th Street Langley, BC V2Y 3J8 (604) 313-9965www.tiara.bc.ca

ZOTECK FOODSERVICE ADVICEGlen Zoteck205 - 1271 Howe Street Vancouver, BC (604) 315-2651www.Zoteck.com

THE FIFTEEN GROUPVancouver, BC

HATCH INTERIOR DESIGNKelowna, BC

JC SCOTT DESIGN ASSOCIATESVictoria, BC

MOESKI CONSULTING INC.Vancouver, BC

SSDG INTERIORS INC.Vancouver, BC

ConvenienceASHTON CREEK GENERAL STORE Jeff Williams895 Mabel Lake Road Enderby, BC V0E 1V5 250-838-2122

BLUE RIVER GENERAL STORE INC. Glen MacDonaldBox 22 - 1 Pine Street Blue River, BC V0E 1J0 250-673-0011

LIGHTFOOT GASBonita McDonald Box 1656 Highway 99 South Lillooet, BC (250) 256-0010

CutleryARC INTERNATIONALMarkham, ON

DUDSON GROUPRoberts Creek, BC

BSI BIODEGRADABLE SOLUTIONSVancouver, BC

GREENWAVE Abbotsford, BC


MERCER CUTLERY Calgary, AB

SIERRA CANADA FOODSER-VICE AND BARWARE INCBurnaby, BC

TABLEWARE SOLUTIONSMississauga, ON

Dairy & EggsEXPORT PACKERS COM-PANY LTDPeter Muir207 - 7455 132nd Street Surrey, BC(604) 591-1603 www.exportpackers.com

GOLDEN VALLEY FOODS LTDCraig Ansell31632 Marshall RoadAbbotsford, BC V2S 7G3 (604) 855-7431www.goldenvalley.com

HAPPY DAYS GOAT DAIRYDonat Keller691 Salmon River RdSalmon Arm, BC, V1E 3E9(250) 832-0209www.goatcheese.ca

HAPPY DAYS GOAT DAIRYChilliwack, BCwww.goatcheese.ca

SAPUTO DAIRY PRODUCTS CAN G.P.7307 76th Street Delta, BC(604) 946-5611

VANDERPOLS EGGS LTD.Joan Tidy3911 Mt. Lehman RoadAbbotsford, BC V4X 2N1(604) 856-4127www.vanderpolseggs.com


BLACKWELL DAIRY FARMKamloops, BC

GOAT’S PRIDE Abbotsford, BC

GLORIOUS CHOCOLATE ARTS Patricia Hook2037 West 4th AvenueVancouver, BC V6J 1N3(604) 739-0475www.chocolatearts.com

MARIO’S GELATI LTDMario Loscerbo88 East 1st AvenueVancouver, BC V5T 1A1(604) 879-9411www.mariosgelati.com

MARK-CREST FOODSJohn Clerides19670 92A Avenue Langley, BC (604) 882-2066 www.markcrestfoods.com

WOW! FACTOR DESSERTSRob Naayer101 - 20530 Langley By-pass Langley, BC V3A 6K8 (604) 533-1481 www.wowfactordesserts.com

WOW! FACTOR DESSERTS Rob Naayer2- 110 Claireport Crescent Bear Lake, BC M9W 6P4 (800) 604-2253www.wowfactordesserts.com


BENDICKS ICE CREAM FACTORY Vancouver, BC

BETA5 CHOCOLATES Vancouver, BC

DANIEL CHOCOLATES Vancouver, BC

ELITE BAKERY Burnaby, BC

LA CASA GELATO Vancouver, BC

TRANSCOLD DISTRIBUTIONDelta, BC

Design & DecorELL GREEN DESIGN ASSO-CIATES INCLynette Lawrence6431 Goldsmith DriveRichmond, BC, V7E 4G6(604) 277-3273www.ellgreendesign.com

MENU BY DESIGNAngela Bell2344 Yukon StreetVancouver BC V5Y 3T6(604) 872-8132www.menubydesign.com

OOOM DESIGN STUDIOAllison Spatari4 - 1235 West 70th AveVancouver, BC V6P 2Y4(604) 842-2389www.ooomdesignstudios.com

PACIFIC RESTAURANT SUPPLY & DESIGN HOUSE Ben Schach901 East Hastings Street Vancouver, BC V6A 1R9 (604) 216-2566 www.pacificrestaurantsupply.com

RUSSELL FOOD EQUIPMENT LIMITEDMarc Rivet2122 Douglas StreetVictoria, BC V8T 4L3(250) 386-3161www.russellfood.ca

Desserts CAKES ETCDeb Carter2821 Quesnel Street Victoria, BC (250) 360-2390

GIZELLA PASTRY LTD. Jim Phillipson3436 Lougheed Hwy Vancouver, BC V5M 2A4 (604) 253-5220www.gizellapastry.com


LIMELIGHT FOODS Surrey, BC

PORTOFINO BAKERY Victoria, BC

THE ORIGINAL CAKERIE LTDDelta, BC

SUGARPLUM DESSERTS LTDLangley, BC

TRUMPS FOODS Vancouver, BC

Education & TrainingCOLLEGE OF THE ROCKIESPO Box 8500 Cranbrook, BC V1C 5L7 (250) 489-2751 www.cotr.bc.ca

FIREHOUSE KITCHENKelly Paley1630 Water Street Kelowna, BC V1Y 1J9 (250) 870-4106 www.firemuseum.ca

GT HIRING SOLUTIONSKim Osborne330 - 220 Cambie Street Vancouver, BC V6B 2M9(604) 687-2460 www.gthiringsolutions.ca

THE HUNGRY OVEN LTDDebby Tonn1059 Churchill CrescentNorth Vancouver, BC V7P 1P9(604) 924-2433 www.thehungryoven.com

INTERNATIONAL CULINARY SCHOOLCarol Robson300 - 609 Granville Street Vancouver, BC V7Y 1G5(778) 373-8959www.artinstitute.edu/vancouver

PACIFIC INSTITUTE OF CULINARY ARTSSue Singer1505 West 2nd Avenue Vancouver, BC V6H 3Y4 (604) 734-4488 www.picachef.com

ZOTECK FOODSERVICE ADVICEGlen Zotek205 - 1271 Howe Street Vancouver, BC (604) 315-2651www.Zoteck.com

FINE ART BARTENDINGKelowna, BC

METROPOLITAN BARTENDINGVancouver, BC

VANCOUVER COMMUNITY COLLEGE Vancouver, BC

Employment ServicesCANADIAN HOSPITALITY RECRUITING AGENCYContact NamePO Box 66094 Heritage Postal Outlet Edmonton, AB T6J 6T4 (780) 469-2034

CONCORD NATIONAL INC.Contact Name400 - 1124 Lonsdale AveNorth Vancouver, BC V7M 2H1(604) 986-7341www.concordnational.com

GO2 TOURISM HR SOCIETYArlene Keis450 - 505 Burrard Street Vancouver, BC V7X 1M3 (604) 633-9787www.go2hr.ca

GT HIRING SOLUTIONS Kim Osborne330 - 220 Cambie Street Vancouver, BC V6B 2M9(604) 687-2460 www.gthiringsolutions.ca

DIETZEL INTERNATIONALVancouver, BC

PROVINCIAL NOMINEE PROGRAM Vancouver. BC

Energy & ConservationBC HYDROContact Name6911 Southpoint DriveBurnaby, BC V3N 4X8(800) 224-9376www.bchydro.com

ECOLAB CO.Reg Carriere203 - 15310-103A AveSurrey, BC V3R 7A2(604) 495-8755www.ecolab.com

FORTISBC16705 Fraser HighwaySurrey, BC V4N 0E8(604) 592-7796www.fortisbc.com

GREENSTEP Angela Reid-Nagy200-346 Lawrence AvenueKelowna, BC V1Y 6L4(250) 862-8941www.green-step.ca

GREEN TABLE NETWORK Andre LaRiviere578 - 999 Canada PlaceVancouver, BC V6C 3E1(604) 215-0303 www.greentable.net

HEATCRAFT WORLDWIDE REFRIGERATIONMike McCabe310 - 431 Pacific Street Vancouver, BC V6Z 2P6 (604) 568-5097 www.heatcraftrpd.com

KEY FOOD EQUIPMENT SERVICESKen Beasley105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca

KEY FOOD EQUIPMENT SERVICESGordon Warrington180 - 3700 North Fraser WayBurnaby, BC V5J 5H4(604) 433-4484www.keyfood.ca

EA ENERGY ALTERNATIVES LTD. Victoria, BC

ECOBRITE LED Vancouver, BC

PULSE ENERGY Vancouver, BC


Events and VenuesBC PLACE STADIUM 777 Pacific Boulevard South Vancouver, BC V6B 4Y8(604) 661-3427 www.bcplacestadium.com

CHANCES GAMING ENTERTAINMENTKristine Jones1585 Springfield Road Kelowna, BC V1Y 5V5 (250) 860-9577 www.chanceskelowna.ca

CYTARA BUSINESS SOLUTIONS INC.Naved Noorani985 Heritage Boulevard North Vancouver, BC V7J 3G6 (604) 988-8803 www.cytarahospitality.com

GCEC HANEY BINGO PLEXLynda Bernstein11887-224th Street Maple Ridge, BC V2X 6B1 604-467-1723 www.haneybingoplex.com

SUMMERHILL ESTATE WINERYEmily Vanderschee4780 Chute Road Kelowna, BC V1W 4M3(250) 764-8000 www.summerhill.bc.ca

TRADEX FRASER VALLEY TRADE & EXHIBITION CENTRELinda Schnider1190 Cornell Street Abbotsford, BC V2T 6H5 (604) 851-4162 www.fvtradex.com

VANCOUVER CONVENTION AND EXHIBITION CENTREAndrew Pollard200 - 999 Canada Place Vancouver, BC V6C 3B5 (604) 647-7242www.vanconex.com

FinanceAMEX CANADA INC.John LeMare1350 - 1090 W. Georgia St Vancouver, BC V6E 3V7 (604) 691-7704 www.americanexpress.ca

CHASE PAYMENTECHMember Benefit ProgramCheryl Rafter200 - 2075 Kennedy Road Toronto, ONT M1T 3V3 (877) 801-1817www.chasepaymentech.ca

PAYFIRMAPeter Glavnis 2002 - 1188 West GeorgiaVancouver, BC V6E 4A2(604) 200-0136www.payfirma.com

RBC ROYAL BANK36th Floor 1055 West Georgia StreetVancouver, BC V6E 3S5 (604) 665-4080

WESTERN FINANCIAL GROUP Bill Brendan20 - 2220 Bowen Road Nanaimo, BC V9S 1H9 (250) 758-3343

COMPANY CAPITAL Victoria, BC

MERCHANT SERVICESVancouver, BC

TD MERCHANT SERVICESToronto, ON

Fire & SafetyACME FIRE AND SAFETY CO. LTD.Richard Impett7015 Curragh AvenueBurnaby, BC(604) 437-8555www.acmefire.com

Food Producers B & C FOOD DISTRIBUTORSGlen Miskulin6711 Butler CrescentVancouver, BC V8M 1Z7(250) 544-2333www.bcfood.com

BUNGE CANADAKelly Martin6751 Elmbridge WayRichmond, Bc V7C 4n1(604) 270-2379www.bungecanada.com

BARNSTON ISLAND HERB CORPORATIONPeter HoffmanBarnston Island, Surrey(604) 581-8017www.biherbs.ca

BC BLUEBERRY COUNCILDebbie Estell32160 South Fraser WayAbbotsford, BC V2T 1W5(604) 864-2117www.bcblueberry.com

CAN-AM PRODUCE & TRADING LTD. Jim Su886 Malkin Avenue Vancouver, BC (604) 253-8834

DUSO ENTERPRISES LTD.George Duso200 - 1625 Kebet Way Port Coquitlam, BC V3C 5W9 (604) 464-8101www.dusos.com

EXPORT PACKERS COMPANY LTDPeter Muir207 - 7455 132nd Street Surrey, BC(604) 591-1603 www.exportpackers.com

FAR-MET IMPORTERS LTD.Jodi MacKinnon34 West 7th Avenue Vancouver, BC V5Y 1L6 (604) 876-2241 www.far-met.com

ILLICHMANN’S MEATS SAUSAGES & GOURMET FOODS LTDThomas Illichmann1937 Gordon Drive Kelowna, BC V1Y 3H8(250) 860-6604 www.illichmanns.com

ISLAND FOODS LTD.Barry Peters1979 Nimpkish Cres. Port McNeill, BC V0N 2R0 (250) 956-3328

JOHNSTON PACKERSBonnie Windsor5828 Promontory Road Chilliwack, BC V2R 4M4(604) 858 4121 www.johnstons.ca

KAN’S GOURMET FOODS INC.Khanu Lalani5033 Still Creek Avenue Vancouver, BC V5C 5V1 (604) 733-2923

KRAFT CANADA INC. Christine Hinds450 - 2700 Production WayBurnaby, BC V5A 4X1(604) 444 8714www.kraft.ca

MAPLE LEAF FOOD SERVICEKevin Gallant68 Brigantine DriveCoquitlam, BC V3K 6Z6(604) 517-0071www.mapleleaf.ca

LILYDALE FOODS TOKO FOODS LTD.223 West 7th Avenue Vancouver, BC V5Y 1L9 (604) 879-0701www.tokofoods.com

WHYTE’S FOOD CORPORATION INC.John Prentice108 Donaghy AvenueNorth Vancouver, BC V7P 2L5(604) 984-4574www.whytes.ca


BREMNER FOODS LTD. Delta, BC

BROOKSIDE FOODS LTD. Abbotsford, BC

CANADA BREAD COMPANYLangley, BC

COTT BEVERAGES CANADASurrey, BC

COUNTRY PRIME MEATS LTDLac La Hache, BC

EMPORER SPECIALITY FOODS LTD. Richmond, BC

FINE CHOICE FOODS LTDRichmond, BC

FRASER VALLEY DUCK & GOOSE LTD. Chilliwack, BC

GOLDEN BOY FOODS INCBurnaby, BC

JS MCMILLAN FISHERIES LTD.North Vancouver, BCAbbotsford, BC


HANNAM SUPERMARKET Cathy Ko106 - 4501 North Road Burnaby, BC V3N 4R7 (604) 520-6676

HANNAM SUPERMARKETMin Woo Kim1 - 15357 104 Avenue Surrey , BC V3R1N5 604-520-6676

TINDAHAN GROCERY Stella Belda 120-5960 Minoru Blvd. Richmond , BC (604) 304-0469

TRUST FOODS Terry Lockhart15 - 4270 Ponderosa Cr Victoria, BC V8Z 7H3 (250) 220 0436

Fresh & Frozen ProduceALL SEASONS MUSHROOMS INC. Frank Moscone3392 224th streetLangley, BC(604) 534-0278 www.allseasonsmushrooms.com

BC BLUEBERRY COUNCIL Debbie Estell32160 South Fraser WayAbbotsford, BC V2T 1W5(604) 864-2117www.bcblueberry.com

CONSUMERS PRODUCE LTD Juan Jose Siu 3388 Kingsway Vancouver, BC (604) 432-9912

PONDEROSA MUSHROOMS & SPECIALTY FOODS Joe Salvo1592 Kebet WayPort Coquitlam, BC V3C 5M5(604) 945-9700 www.ponderosa-mushrooms.com

ASIA PACIFIC FARM Aldergrove, BC

CANADIAN FARMS PRODUCE INC. Surrey, BC

EMMA LEA FARMSLadne, BC

HEPPELL’S POTATO CORP. Surrey, BC

ROD SWENSON FARMS INC. Delta, BC

FurnitureA.B. SEATING MFRS. LTD. Leroy Walter 402 - 204 Cayer Street Coquitlam, BC V3K 5B1 (604) 521-4545 www.abseating.com

ABLE AUCTIONS LTD Jeremy Dodd1055 Vernon DriveVancouver, BC V6A 3P4(604) 594-2253www.ableauctions.ca

KERRISDALE LUMBER CO. LTD. Mark Perry6191 West BoulevardVancouver, BC V6M 3X3(604) 261-4274 www.kerrisdalelumber.com

BETTER BUY CHAIRS Vancouver, BC

CHAIRS 101 Vancouver, BC

ELEGANT RESTAURANT FURNITURE Coquitlam, BC

NATURE’S PATH FOODS INC.Richmond, BC

QUE PASA MEXICAN FOODS LTD. Richmond, BC

SOYAWORLD INC. Burnaby, BC

SUN RICH FRESH FOODS INC. Richmond, BC

Food Service SuppliersARAMARK Michael Cassidy10-800 Griffiths WayVancouver, BC V6V 6G2(604) 899-7550www.aramark.com

COMPASS GROUP CANADA Lorna Willis100 - 3700 North Fraser Way Burnaby, BC V5J 5H4 (604) 320-5914 www.compass-canada.com

®

ph: 604-540-5400tf: 1-800-663-1695www.gfscanada.com

BCRFA half pg ad.indd 1 3/24/10 11:40:00 AM

Delivering quality products, heartfelt service and uncompromising value has been a Gordon Food Service® tradition for over a century.

As the largest family owned and operated foodservice distributor in North America, we are passionate about one thing: helping you succeed.

Contact us to learn more about the products and services we offer to help you grow your business!


STABLE BASES Surrey, BC

SW FURNITURE Vancouver, BC

Gelato EquipmentMARIO’S GELATI LTD Mario Loscerbo88 East 1st AvenueVancouver, BC V5T 1A1(604) 879-9411www.mariosgelati.com

RAVENSBERGEN BAKERY SUPPLIES LTD. Marina Ravensburgen114 - 1655 Broadway StreetPort Coquitlam, BC V3C 2M7(604) 942-4656www.ravensbergen.com

ECM Burnaby, BC

COOL- IT HIWAY SERVICES MOBILE REFRIGERATIONAbbotsford, BC

Health & NutritionFINLANDIA PHARMACY & HEALTH CENTRE Vancouver, BC

ORGANIC LIVES Vancouver, BC

NATURALLY SPLENDID ENTERPRISES LTD. Port Coquitlam, BC

THE VITAMIN SHOP Victoria, BC

Health InspectionINTERIOR HEALTH AUTHORITY Kevin Touchet519 Columbia StreetKamloops, BC V2C 2T8(250) 851-7309www.interiorhealth.ca

FRASER HEALTH(877) 935-5669www.fraserhealth.ca

NORTHERN HEALTH(250) 565-2649www.northernhealth.ca

VANCOUVER COASTAL HEALTH AUTHORITY(866) 884-0888www.vch.ca

VANCOUVER ISLAND HEALTH(877) 370-8699www.viha.ca

Heat, Vent & ACAIR SYSTEM SUPPLIES Kent mattiesen3610 East 1st AvenueVancouver, BC, V5M 1C3(604) 294-8281www.airsystemsupplies.com

DARYL-EVANS MECHANICAL SERVICES LTD. Frank Ammirati1 - 211 Schoolhouse Street Coquitlam, BC V3K 4X9 (604) 525-3592www.daryl-evans.com

ENVIRO-TECH MECHANI-CAL SERVICES LTD Ronn Mostat107 - 3778 North Fraser Way Burnaby, BC V5S 5G7 (604) 437-4012 www.envirotechmechanical.com

ORGANIC RESOURCE MANAGEMENT INC. Gary Cooper3 - 1010 Derwent WayDelta, BC V3M 5R1(604) 519-6764www.ormi.com

SCOTT TECHNICAL SERVICE LTD. Tom Bedford1 - 5765 Turner Road St. 300Nanaimo, BC V9T 6M4(250) 740-7633

BRITECH HVAC Kelowna, BC

E.H. PRICE Burnaby, BC

EXECUTIVE AIR CONDITIONING & REFRIGERATION LTD. North Vancouver, BC

FOSTER AIR CONDITIONING LTD. Victoria, BC

GALAXY PLUMBING DRAINAGE & HEATING LTD.Burnaby, BC

GREAT WEST REFRIGERATION LTD. Kelowna, BC

Importers

BOSA & CO. LTD.Bruno Benedet jr.1465 Kootenay streetVancouver, BC (604) 253-5578www.bosafoods.com

CONTINENTAL IMPORTERS LTD. Amy Valagao1856 Pandora StreetVancouver, BC V5L 1M5(604) 253-3115www.continentalimporters.ca

DAVID HERMAN & SON LIMITED David Herman1526 West 6th AvenueVancouver, BC V6J 1R2(604) 737-0018www.dhs-wine.com

EXPORT PACKERS COMPANY LTD Peter Muir207 - 7455 132nd Street Surrey, BC(604) 591-1603 www.exportpackers.com

HORIZONTE IMPORTS Dennis Hernandez105 - 12885 76th AvenueSurrey, BC V3W 1E6(604) 597-5089www.horizontegroup.com

FAR-MET IMPORTERS LTD. Yves Farges34 West 7th Avenue Vancouver, BC V5Y 1L6 (604) 876-2241 www.far-met.com

VALOROSO FOODS (1996) LTDContact Name1467 Sutherland Ave Kelowna, BC (250) 860-3631 www.valorosofoods.com

ANCHOR FOODS INTERNA-TIONAL LTD. Richmond, BC

DOVRE IMPORT & EXPORT LTD. Richmond, BC

FAR-MET IMPORTERS LTD. Vancouver, BC

MIXTECA IMPORTERS LTD. Vancouver, BC

NATIONAL IMPORTERS INC. Richmond, BC

SAN REMO FOODSVancouver, BC

TOSI & COMPANY Vancouver, BC

Insurance

A C & D INSURANCE SERVICES LTDBCRFA Member ProgramJoe Stonehouse1196 Marine DriveNorth Vancouver, BC(604) 985-0581www.acdinsurance.com

A C & D (SQUAMISH) INSURANCE SERVICES LTD(800) 229-3590www.acdinsurance.com

A C & D (QUESNEL) INSURANCE SERVICES LTD(800) 229-3590www.acdinsurance.com

HUB INTERNATIONAL 388 Wallace Street Hope, BC V0X 1L0 (604) 869-9711 www.hubinternational.com


MORNEAU SHEPELL Member Benefits ProgramTerry Schorn310 - 2925 Virtual Way Vancouver, BC V5M 4X5 (778) 327-5358www.morneaushepell.com

BRIDGES INTERNATIONAL INSURANCE SERVICESVancouver, BC

HABITAT INSURANCE Vancouver , BC

NW INSURANCE BROKERS LTD. Vancouver, BC

WESTLAND INSURANCE Vancouver, BC

ZULAK FINANCIAL GROUP LTDNanaimo, BC

Janitorial & Chemical SuppliesACME SUPPLIES LIMITEDRichard Impett2311 Government StreetVictoria, BC V8T 4P4(250) 383-8822www.acmesupplies.ca

ALOUETTE CHEMICALSCarol Wu2130 - 1851 Savage Road Richmond, BC V6V 1R1 (604) 233-7722 www.alouettechemicals.com

COMMERCIAL VENT CLEANINGDrew Lawton20144 84th AveLangley, BC(604) 251-1717

ECOLAB CO.Reg Carriere203 - 15310 103A AveSurrey, BC V3R 7A2(604) 495-8755www.ecolab.com

ENVIROORANGEDan Roy404 - 999 Canada Place Vancouver, BC V6C 3E2 (877) 711-9711 www.enviroorange.com

PROTONICS CHEMICAL CORPORATIONLorena Fraser 270 - 19358 96th Ave. Surrey, BC V4N 4C1(604) 513-8888 www.protonicschem.com

HUB INTERNATIONAL 105-1835 Dilworth Drive Kelowna , BC V1Y 9T1 (250) 762-7144 www.hubinternational.com

JOHNSTON MEIER INSUR-ANCE AGENCIES LIMITEDTom Meier22367 Dewdney Trunk RoadMaple Ridge, BC V2X 7G1(604) 467-4184www.jmins.com

MARDON INSURANCE BROKERS (VANGUARD) LTD.Lorna Greenslade715 West 16th AvenueVancouver, BC V5Z 1S8(604) 733-9844www.mardoninsurance.ca


OLD VICTORIA SOAP COMPANY LTDJeff Sheeran6580 Tamany Drive Victoria, BC V8Z 6Y9 (250) 652-6216

SANI-SERVICE OF BCElliott Laskin12 - 3751 North Fraser Way Burnaby, BC V5J 5G4 (604) 327-7264 ext 3656 www.sani-service.com

AVENUE SUPPLY CO. LTD.Richmond Hill, ON

BARR PLASTICS Abbotsford, BC

COMMERCIAL KITCHEN SYSTEMS LTD North Vancouver, BC

GEMINI PACKAGING LTD Richmond, BC

PLANET CLEAN Delta, BC

SK SANITARY SPECIALTIES MFG. LTD. Vancouver, BC

TRANSTAR SANITATION SUPPLY LTD. Burnaby, BC

Kitchen Equipment BARGREEN ELLINGSON CANADA Robert Thoren001 - 4240 Manor Street Burnaby, BC (778) 452-2430 www.bargreen.com

BELCARRA EQUIPMENT AGENCIES LTD.Peter MahUnit #11, 8 - 555 Clarke RoadCoquitlam, BC V3L 3X4 (604) 939-6382

BERT JOHNSON ENTERPRISES LTD.John Trudeau1915 Highfield Crescent S.E. Calgary, AB T2G 5M1 (800) 268-0171 www.bje.cc

BROWNE & CO. (778) 386-5808 www.brownefoodservice.com

BRUGMAN COMMERICAL KITCHEN LTDJohn Brugman6 - 20172 113B Avenue Maple Ridge, BC V2X 0Y9 (604) 460-6000www.cbrugman.com

DENNETT ENTERPRISES LTDDan Dennett1 - 6750 Cariboo Road Burnaby, BC V3N 4A4(604) 415-6400 www.dennettenterprises.com

DRAGONAIRE OVENSTerry Riopel1 - 32912 Mission Way Mission, BC (604) 826-6550

DSL LTD.Adrian Eaton307 - 2071 Kingsway Ave. Port Coquitlam, BC (604) 552-7774 www.dslinc.com

DUNLEVY FOOD EQUIPMENT LTD.Harry Jung60 West 7th AvenueVancouver, BC V5Y 1L6(604) 873-2236www.dunlevyfoodequipment.com

HENDRIX RESTAURANT EQUIPMENT AND SUPPLIESBrenda Telnes301 - 31414 Peardonville RoadAbbotsford, BC V2T 6L1(604) 852-9030www.hendrixequip.com

KEN W. THOMSON & ASSOCIATESJohn Thomson2 - 20071 113B Avenue Maple Ridge, BC V2X 7E9 (604) 465-2770

KEY FOOD EQUIPMENT SERVICES LTDGord Warrington105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca

OKANAGAN STAINLESS & COMMERCIAL FOOD EQUIPMENTGeoff Clarke3545 Alcan RoadKelowna, BC V1X-7R3(250) 765-6549 www.okanaganstainless.com

PENNA & CO.Peter Penna130 - 777 Royal Oak Drive Victoria, BC(250) 727-2110

QUEST METAL WORKS LIMITEDDave Townsend1233 Venables StreetVancouver, BC V6A 3X7(604) 253-7771www.questmetal.com

RAIMAC FOOD STORE EQUIPMENT Tanya Mueller54 E. 69 Avenue Vancouver, BC V5X 4R2 (604) 324-1466 www.raimac.com

RUSSELL FOOD EQUIPMENT LIMITEDMarc Rivet1255 Venables StreetVancouver, BC V6A 3X6(604) 253-6611www.russellfood.ca

SEAFAIR ENTERPRISES LTD.Garth Graham230 - 6165 Highway 17 Delta, BC (604) 946-9700 www.foodequipment.ca

WEST COAST LIQUIDATORSMark Brady101 - 931 Dunford Avenue Victoria, BC V9B 2S4 (250) 391-1677 www.wclre.com

BUDGET FOOD EQUIPMENTLangley, BC

CAMPBELL RIVER RESTAURANT SUPPLIES LTDCampbell River, BC

CANADIAN RESTAURANT SUPPLY LTD. Kelowna, BC

COASTAL FOOD EQUIPMENTPort Coquitlam, BC

GARLAND CANADA INC. Vancouver, BC

PACIFIC RESTAURANT SUPPLYVancouver, BC

PARAGON FOOD EQUIPMENTVancouver, BC

VAN ISLE FOOD EQUIPMENTDuncan, BC

WCL RESTAURANT EQUIPMENT & SUPPLIESVictoria, BC

LegalBOUGHTON LAW CORPORATION Anthony Wilson700 - 595 Burrard Street Vancouver, BC V7X 1S8 (604) 687- 6789 www.boughton.ca

CAMPBELL RIVER LAWYERS Campbell River, BC

CLARK WILSON LLP Vancouver, BC

ELLIS LAWYERS Vancouver, BC

IVES BURGER BARRISTERS & SOLICITORS Courtenay, BC

KOFFMAN KALEF LLP Vancouver, BC

LAWSON LUNDELL Vancouver, BC

MURPHY & COMPANY Vancouver, BC

LicensingRE:SOUND MUSIC LICENSING COMPANY Martin Gangnier900 - 1235 Bay StreetToronto, ONT M5R 3K4 (877) 309-5770www.resound.ca

RISING TIDE CONSULTANTS - LICENSING SPECIALISTSBert Hick1270 - 1130 West Pender StreetVancouver, BC V6E 4A4(604) 669-2928www.risingtideconsultants.ca


CHARTON HOBBS Art Kendall7432 Fraser Park Drive Burnaby, BC V5J 5B9 (604) 420-5009 www.chartonhobbs.com

CORBY DISTILLERIES LTDCynthia Lefebvre2168 - 13353 Commerce PkwyRichmond, BC (604) 276-8121www.corby.ca

LIQUOR PLUSJudith Barnaby2915 Douglas StreetVictoria, BC V8T 4MA (250) 385-6731 www.liquorplus.ca

DAVID HERMAN & SON LIMITEDDavid Herman1526 West 6th AvenueVancouver, BC V6J 1R2(604) 737-0018www.dhs-wine.com

MONDIA ALLIANCE —WINE & SPIRITSNadia Iadisernia1625 5th AvenueNew Westminster, BC V3M 1Z7 (604) 377-6912 www.mondiaalliance.com

PMA - CANADA Pamela Wright140 - 265 25th Street West Vancouver, BC V7V 4H9 (604) 922 8934 www.pmacanada.com

URBAN DISTILLERIESMike Urban6 - 325 Bay Avenue Kelowna, BC V1Y 7S3 (778) 478-0939

AUTHENTIC WINE & SPIRIT MERCHANTS Burnaby, BC

LIQUOR EXPRESS Victoria, BC

PIPERS LIQUOR EXPRESSNanaimo, BC

Maintenance, Repair & OperationsKEY FOOD EQUIPMENT SERVICES LTDKen Beasley105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca

GALAXY PLUMBING Burnaby, BC

GOSLYNKelowna, BC

GREASE DUCKS West Vancouver, BC

Marketing & Public Relations ACOSTA CANADALou Jose100 - 9440 202 StreetLangley, BC V1M 4A6 (604) 881-1414 www.acosta.com

CONCORD NATIONAL INC.Randy Mullock400 - 1124 Lonsdale AveNorth Vancouver, BC V7M 2H1(604) 986-7341www.concordnational.com

CREATIVE MARKETING FOCUSCorrine Friesen1908 Seven Street South Cranbrook, BC (250) 489-2844

EAT MARKETINGRonald Lee215-119 West PenderVancouver, BC V6B 1S5(604) 781-7093www.eatmarketing.com

FORTISBC COMMERCIAL & INDUSTRIAL MARKETINGMember Benefits Program16705 Fraser HighwaySurrey, BC V4N 0E8(604) 592-7642www.fortisbc.com

GK MEDIA INC Kevin Freeman229 - 5525 W.Boulevard Vancouver, BC (604) 267-3663 www.foodvancouver.com


WEST COAST FOOD SERVICE MARKETING LTDMark FlemingBox 373 Lions Bay, BC V0N 2E0 (604) 921-7063www.terasengas.com

WSI Mauricio Rojas804 Porteau Place North Vancouver, BC V7H 2S2 (604) 617-8085 www.onlinemarketingwsi.com

CURVE COMMUNICATIONS GROUP LTD.Vancouver, BC

MEDIATONIC PR Vancouver, BC

TARTAN GROUP Victoria, BC

TRI ELITE MARKETING Coquitlam, BC

Meats & PoultryBEEFWAY MEATS LTDJim Buchholz2519 Kingsway AveVancouver, BC V5R 5H3(604) 438-1190

COLUMBUS MEAT MARKETE. Masi1655 Renfrew Street Vancouver, BC (604) 253-2242

DONALD’S FINE FOODS Linson Leung11528 Eburne Way Richmond, BC (604) 875-6033www.donaldsfinefoods.com

EDGEMONT GOURMET MEATSAndy Tse3109 Edgemont Boulevard North Vancouver, BC (604) 831-3658

SOCANVic Gailiunas400 - 1201 West Pender Street Vancouver, BC, V6E 2V2(604) 669-5569www.socan.ca

Lighting

1 888 BURNT OUTChris Jordon 400 - 6165 Hwy. 17 Delta, BC V4K 5B8(888) 287-6868 www.1888burntout.com

LinensK-BRO LINEN SYSTEMS INC.Kevin Stephenson861 Van Isle Way Victoria, BC V9B 5R8 (250) 474-5699 www.k-brolinen.com

SILVCO TEXTILE MANAGEMENTGreg Johnson205 - 1515 Broadway Street Port Coquitlam, BC (604) 464-2090 www.silvco.ca

TEX-PRO WESTERN LTD.Al Fleming828 Powell Street Vancouver, BC V6A 1H8 (604) 254-9551 www.texpro.net

ALSCO Vancouver, BC

CANADIAN LINEN AND UNIFORM SERVICE Burnaby, BC

NORTHERN LINEN SUPPLY LTD. Prince George, BC

Liquors & SpiritsBELLA BELLA BAND STORE LIQUOR AGENCYGarney ReidPO Box 927Bella Bella, BC V0T 1Z0 250-957-2300


HILLS FOODS LTD. Mark Hills1 - 130 Glacier Street Coquitlam, BC (604) 472-1500 www.hillsfoods.com

ILLICHMANN’S MEATS SAUSAGES & GOURMET FOODS LTDThomas Illichmann1937 Gordon Drive Kelowna, BC V1Y 3H8(250) 860-6604 www.illichmanns.com

INTERCITY PACKERS LTD. Pamela Simpson1575 Kootenay StreetVancouver, BC V5K 4Y3(604) 291-7796www.intercitypackers.ca

JOHNSTON PACKERSBonnie Windsor5828 Promontory Road Chilliwack, BC V2R 4M4(604) 858-4121 www.johnstons.ca

MERIDIAN MEATS AND SEAFOOD LTD.Brody McDearmid 108 - 2020 Oxford ConnectorPort Coquitlam, BC V3B 1T3 (604) 468-6328 www.meridianmeats.ca

MERIDIAN MEATS AND SEAFOODJosh Pemmer190 - 20330 88th Avenue Langley, BC(604) 463-5053www.medidianmeats.ca

PASTURE TO PLATE - RAFTER 25 RANCHBarbara SchellenbergBox 88 Alexis Creek, BC V0L 1A0 (604) 254-6782 www.pasture-to-plate.com

POLONIA SAUSAGE HOUSE LTD.Contact Name2434 East Hastings Street Vancouver, BC V5K 1Z1 (604) 251-2239

WESTERN QUALITY MEATSDennis Pariag 2825 Bonnybrook SE Road Calgary, AB T2G 4N1 (403) 255-3060 www.wqmeats.com

WESTLYNN MEAT & SEAFOODS Luiz Santos118 - 1199 Lynn Valley RdNorth Vancouver, BC V7J 3H2(604) 988-7644


CENTENNIAL FOODSERVICERichmond, BC

CONNOISSEUR’S KITCHEN INCSurrey, BC

COMOX VALLEY MEAT DISTRIBUTORS Courtenay, BC

GELDERMAN FARMS Abbotsford, BC

H & B POULTRY & MEATS LTDVancouver, BC

KAMFUNG MEATS AND POULTRY SUPPLIES Vancouver, BC

NEW ZEALAND LAMB COM-PANY Richmond, BC

NIKUYA MEATS Richmond, BC

PENGUIN MEAT SUPPLY LTDWhite Rock, BC

RED RIBBON MEATS Richmond, BC

SOUTHSIDE FOODS Richmond, BC

TRIMPAC Vancouver, BC

TWO RIVERS SPECIALTY MEATS North Vancouver, BC

Menu Covers & Design


MENU DEPOTJeanette Morrison5487 8A Avenue Delta, BC V4M 1V2(604) 677-8697 www.menu-depot.com

RAMY HILL SALESChelsea Ganeff 4 - 3531 Jacombs Road Richmond, BC V6V 1Z8 (604) 214-0033 www.ramyhill.com

ARC PRINT Burnaby, BC

MAXX MENU Stamford , CT

TRIMSEAL Richmond, BC

OrganicCOMOX VALLEY ECONOMIC DEVELOPMENTJohn Watson102 - 2435 Mansfield Drive Courtenay, BC (250) 334-2427 www.investcomoxvalley.com

FROMAGERIE L’ANCETREAnna Au1615 Boul. Port RoyalBecancour, QUE (780) 456-1688 www.fromagerieancetre.com

HILLS FOODS LTD. Mark Hills1 - 130 Glacier Street Coquitlam, BC (604) 472-1500 www.hillsfoods.com

BELAND ORGANIC FOODSVancouver, BC

DISCOVERY ORGANICSVancouver, BC

HORIZON DISTRIBUTORSBurnaby, BC

LEFT COAST NATURALSBurnaby, BC

PSC NATURAL FOODS Victoria, BC

WESTPOINT DISTRIBUTORS LTD Vancouver, BC

PackagingCANADA GREEN PACKAGING INCSasha Z. 104 - 173 Forester Street North Vancouver, BC V7H 0A6(778) 279-1137 www.canadagreenpack.com

ALLWORLD PACKAGING SUPPLIES LTD.Vancouver, BC

EARTHCYCLE PACKAGING LTD. Vancouver, BC

SEASIDE PAPER PRODUCTSDelta, BC

VICTORIA BOX & PAPER Saanichton, BC

Party Supplies

PATTIE’S PARTY PALACE Pattie Walker15-4890 Rutherford Rd. Nanaimo, BC V9T 4Z4 (250) 751-3379

GALA-VAN PARTY SHOP Victoria, BC

THE PARTY BAZAAR Vancouver, BC

Patios & Outdoors KERRISDALE LUMBER CO. LTD. Mark Perry 6191 West BoulevardVancouver, BC V6M 3X3(604) 261-4274 www.kerrisdalelumber.com

CALCANA Calgary, AB

DICK’S LUMBER Burnaby, BC

SLEGG LUMBERVictoria, BC

STANDARD BUILDING SUPPLIES LTD. North Vancouver, BC

TALIUS Salmon Arm, BC


Pest Control ABELL PEST CONTROL INC.Bola Fagbamiye207 - 669 Ridley Place Delta, BC V3M 6Y9(604) 421-6619www.abellpestcontrol.com

ECOLAB CO.Reg Carriere203 - 15310 103A AveSurrey, BC V3R 7A2(604) 495-8755www.ecolab.com

SANI-SERVICE OF BCElliott Laskin12 - 3751 North Fraser Way Burnaby, BC V5J 5G4 (604) 327-7264 ext 3656 www.sani-service.com

CARE PEST & WILDLIFE CONTROL LTD. Burnaby, BC

POULIN’S PEST CONTROLVancouver, BC

SOLUTIONS PEST CONTROL LTD. Squamish, BC

PlumbingBI PURE WATER (CANADA) INC.Eric Brown2 - 9790 190 Street Surrey, BC V4N 3M9 (604) 882-6650

DARYL-EVANS MECHANICAL SERVICES LTD. Frank Ammirati1 - 211 Schoolhouse Street Coquitlam, BC V3K 4X9 (604) 525-3592 www.daryl-evans.com

2 BROTHERS PLUMBING & HEATING LTD. Surrey, BC

MILANI PLUMBING DRAINAGE & HEATING LTDBurnaby, BC

MEADOW RIDGE PLUMBING & GAS Maple Ridge, BC

MILES PLUMBING SERVICES LTD. Victoria, BC

Point of SaleAMEX CANADA INC.John Le Mare1350 - 1090 W. Georgia St Vancouver, BC V6E 3V7 (604) 691-7704 www.americanexpress.ca

AM/PM SERVICE LTD.Ken Tija101 - 6741 Cariboo Road Burnaby, BC V3N 4A3(604) 421-5677 www.ampmservice.com

HALO POS(866) 512-2033www.vivonet.com

MICROSNick Ricci135 - 3751 Shell Road Richmond, BC (604) 303-9902 www.microscanada.com

PAYFIRMAPeter Glavas2002 - 1188 West GeorgiaVancouver, BC V6E 4A2(604) 200-0136www.payfirma.com

PROFITEK POS SOLUTIONSPias Chan108 - 2688 Shell Road Richmond, BC V6X 4E1 (604) 248-2348 www.profitek.com

ROCKET SCIENCE HOSPITALITY SOLUTIONSMatt Muzzillowww.rocketmyprofit.com

SQUIRREL SYSTEMSTed Smith8585 Baxter Place Burnaby, BC V5A 4V7 (604) 412-3300 www.squirrelsystems.com

ARALCO North Vancouver, BC

AUPHAN SOFTWARE Vancouver, BC

CISPRO SYSTEMS Kelowna BC

DIRECT CASH PAY-MENTS Calgary, AB

EIGEN DEVELOPMENT Vancouver, BC

H & L CANADA LTD Calgary, AB

INI SOLOUTIONS Port Moody, BC

MMC SOFTWARE INTERNATIONALLadysmith, BC

MICROS SYSTEMS INC.MONARIS SOLUTIONS Toronto, ON

OPENTABLE INC San Francisco, CA

OWEN BUSINESS SYSTEMS LTD. Victoria, BC

PLAN NET Richmond, BC

QOOWAY ONLINE Richmond, BC

VISIONBASE SOFTWARE Richmond, BC

ProduceCONSUMERS PRODUCE LTDJuan Sui5723 Victoria Dr. Vancouver, BC (604) 323-1208

Stop Eating Your Profits.

RocketMyProfit.comwww. Less Work. Greater Control. More Profit.

Launchpad is a food service management application developed to help operators better control costs and easily manage and identify unrealized profit opportunities.


CONSUMERS PRODUCE LTDJuan Sui3388 Kingsway Vancouver, BC (604) 432-9912

FRUITICANA #1 Sukhi Singh13783 72nd AvenueSurrey, BC V3W 2P2 (604) 502-0005 www.fruiticana.com

HOP ON FARM Pauline Chan5624 S. E. Marine Drive Burnaby, BC (604) 433-9850

JOE’S FARM MARKETShirley Chow9612 Cameron StreetBurnaby, BC V3J 1M2 (604) 721-6047

JOE’S FARM MARKETCalvin Chow8932-152 Street Surrey, BC V3R 4E4(604) 930-1151

YEN BROS FOOD SERVICE LTD Lily Lim1988 Vernon Drive Vancouver, BC V6A 3Y6 (604) 255-6522

ALLIED FOOD SERVICE (SYSCO) Vancouver, BC

BARNEY’S FOODSERVICEKelowna, BC

CENTRAL FOODS CO. LTD. Richmond, BC

JIM M. KOO PRODUCE LTD.Vancouver, BC

PACIFIC PRODUCE CO. LTDNanaimo, BC

Publications (Print & Online)BC BUSINESSMember Benefit Program(800) 663-0518www.bcbusinessonline.ca

CITY PALATEGail Norton722-11 Avenue SW Calgary, AB(403) 667-2945

RefrigerationCOOL KING REFRIGERATION LTD.Joseph Kowaz680 Evans Avenue Vancouver, BC V6A 2K9 (604) 874-5464www.coolking.com

DARYL-EVANS MECHANICAL SERVICES LTDFrank Ammirati1 - 211 Schoolhouse Street Coquitlam, BC V3K 4X9 (604) 525-3592www.daryl-evans.com

ENVIRO-TECH MECHANICAL SERVICES LTDRonn Mostat107 - 3778 North Fraser Way Burnaby, BC V5S 5G7 (604) 437-4012 www.envirotechmechanical.com

HEATCRAFT WORLDWIDE REFRIGERATIONMike McCabe310 - 431 Pacific Street Vancouver, BC V6Z 2P6 (604) 568-5097 www.heatcraftrpd.com

KEY FOOD EQUIPMENT SERVICES LTDKen Beasley105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca

KEY FOOD EQUIPMENT SERVICES LTDJohn Thomson105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca

THERMO KING OF BC INC.Ivan Loisel68 Fawcett Road Coquitlam, BC V3K 6V5 (604) 526-4414 www.thermokingbc.com

ACCUTEMP REFRIGERATION & AIR CONDITIONING LTD. Victoria, BC

BROADWAY REFRIGERATIONVancouver, BC

AERCO INDUSTRIES Burnaby, BC

BRUGMAN COMMERICAL KITCHES Maple Ridge, BC

BJE Calgary, AB

FRASER VALLEY REFRIGERATION Aldergrove, BC

NORWESTER SYSTEMS CORPDelta, BC

Rentals LEVY SHOW SERVICE INC.Oliver Knaus12340 Horeshoe WayRichmond, BC V7A 4Z1(604) 277-1726www.levyshow.com

LONSDALE EVENT & PARTY RENTALS 50 Fell Avenue North Vancouver, BC V7P 3S2(604) 986-5651

A&B PARTYTIME RENTALS LTD.Vancouver, BC

EVENT STAR SERVICESSurrey, BC

PEDERSEN’S RENTALS & SALES206 Mary Street Victoria, BC (250) 383-7783

PEDERSEN’S RENTALS Burnaby, BCSALMON’S RENTALS Burnaby, BC

WILD COAST PRODUCTIONSSurrey, BC

Seafood & Fish

AZUMA FOODS CANADA CO. Bob Kokuryo11451 Twigg Place, Mitchell IslandRichmond, BC V6V 2Y2(604) 288.0005 www.azumafoods.ca

THE COOKBOOK CO. LTDGail Norton722 11th SW AvenueCalgary, AB T2R 0E4(403) 265-6066 www.cookbookcooks.com

FLAVOURS MAGAZINE Fawn Duchaine 102 East 4th Ave Vancouver, BC V5T 1G2 Ph: 604.608.5183www.flavoursmagazine.ca

OKANAGAN LIFE MAGAZINEPaul Byrne10 - 1753 Dolphin Avenue Kelowna, BC V1Y 8A6(250) 861-5399www.okanaganlife.com

SNAP VICTORIAPO Box 30030 405 - 3989 Quandra Street Victoria, BC V8W 1J8 (250) 388-4098 www.snapvictoria.com

WHERE MAGAZINE VANCOUVER Peggie Terry 2208 Spruce Street Vancouver, BC V6H 2P3 (604) 736-5586 www.where.ca

WHERE VICTORIAJohn Tierney1st Floor 818 Broughton StreetVictoria, BC(250) 383-3633 www.where.ca/victoria

AGRICULTURE AND AGRI-FOOD CANADA Brunaby, BC

BAR & BEVERAGE MAGAZINEWinnipeg, MB

EAT MAGAZINE Victoria, BC

EDIBLE VANCOUVER Vancouver, BC

GK MEDIA INC FOOD VANCOUVER229 - 5525 W.Boulevard Vancouver, BC (604) 267-3663 www.foodvancouver.com

WESTERN RESTAURANT NEWSWinnipeg, MB


FINEST AT SEA OCEAN PRODUCTS Pual Chaddock27 Erie StreetVictoria, BC V8V 1P8 (250) 383-7764 www.finestatsea.com

HIGH LINER FOODS INCORPORATEDMike Duff3291 #6 Road Richmond, BC (604) 231-4753 www.highlinerfoodservice.com

INLET SEAFOODS LTD.Malcolm McMillan236 Newport DrivePort Moody, BC (604) 469-6646

LOBSTERMAN Ed SangMaritime MarketGranville Island 1807 Mast Tower Road Vancouver, BC V6H 3X7(604) 687-4531www.lobsterman.com

MERIDIAN MEATS AND SEAFOODBrody McDearmid 108 - 2020 Oxford Connector Port Coquitlam, BC V3B 1T3 (604) 468-6328 www.meridianmeats.ca

MERIDIAN MEATS AND SEAFOODJosh Pemmer190 - 20330 88th Avenue Langley, BC(604) 463-5053www.meridianmeats.ca

WAH LOONG LTD.Eric Tang5388 Parkwood Place Richmond, BC (604) 273-1688 www.wahloong.com

WESTLYNN MEAT & SEA-FOODS Luiz Santos118 - 1199 Lynn Valley RdNorth Vancouver, BC V7J 3H2(604) 988-7644


BLUNDELL SEAFOODSRichmond, BC

D WAY FOODS INC. Vancouver, BC

FROBISHER INTERNATIONAL ENTERPRISE LTD.Delta, BC

L&K INTERNATIONAL TRADING LTD. Port Coquitlam, BC

Signage

1 888 BURNT OUT 400 - 6165 Hwy. 17 Delta, BC V4K 5B8 (888) 287-6868 www.1888burntout.com

SIGNBOOM INDUSTRIESLeonard Moore103 - 19652 86th Avenue Langley, BC (604) 881-0363 www.signboom.com

ZIPPY SIGNS Vancouver, BC

Small Wares BARGREEN ELLINGSON CANADA Robert Thoren 001 - 4240 Manor Street Burnaby, BC (778) 452-2430 www.bargreen.com

BROWNE & CO. 778-386-5808 www.brownefoodservice.com

ROYAL DOULTON CANADA INC.Rob Weiss24232 103 A Avenue Maple Ridge, BC V2W 0E4 (604) 467-3125 www.royaldoultonhospitality.com

Music adds ambiance and keeps your clients happy and relaxed.

By supporting music creators, you do what's right for your business.

Obtain the licence required by dialing1.800.944.6210 or at www.socan.ca.

Food for Thought

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SOCAN_RestaurantFoodserviceAssociation2012_pressready.pdf 1 4/3/12 9:18 AM


BRUGMAN COMMERCIAL KITCHENS LTD. Maple Ridge, BC

HENDRIX RESTAURANT & SUPPLIES Abbotsford, BC


PENNA & CO.130 - 777 Royal Oak Drive Victoria, BC(250) 727-2110

PACIFIC RESTAURANT SUPPLY Ben Schach901 East HastingsVancouver, BC(604)216-2566www.pacficrestaurantsupply.com

RUSSEL FOOD EQUIPMENTVancouver, BC

SIERRA CANADA FOOD-SERVICE AND BARWARE INC.Burnaby, BC

WWRD Toronto, ON

StorageSECURE-RITE MOBILE STORAGELucas Griffin14 - 2070 Harvey Avenue Kelowna , BC V1Y 8P8 (250) 861-3955 www.secure-rite.com

Technology MENU BY DESIGNAngela Bell2344 Yukon StreetVancouver BC V5Y 3T6(604) 872-8132www.menubydesign.com

ORCA DYNAMICS LTD.

Jody Dick2647 Turner Street Victoria, BC V8T 4T8 (250) 595-8504 www.orcadynamics.com

WSI Mauricio Rojas804 Porteau Place North Vancouver, BC V7H 2S2 (604) 617-8085 www.onlinemarketingwsi.com

Telecommunications

ROGERS WIRELESS Member Benefit ProgramRebecca Chan1600 - 4710 Kingsway Burnaby, BC (250) 704-9955 www.rogers.ca

SHAW BUSINESS SERVICESJason Johnston900 - 1067 W Cordova StreetVancouver, BC V6C 3T5 (604) 629-3328

Tourism BC WINE INSTITUTELindsy AndersSuite 107 Landmark I 1726 Dolphin AvenueKelowna BC V1Y 9R9 (250) 762-9744 www.winebc.com

EDIBLE BCEric PatemanPO Box 146 565 - 1689 Johnston StreetVancouver, BC V6H 3R9 (604) 662-3606 www.edible-britishcolumbia.com

FAIRWINDS COMMUNITY AND RESORT JIm Olsen3455 Fairwinds Drive Nanoose Bay, BC V9P 9K6 (250) 468-7054www.fairwinds.ca

KSR GOLF LTD Greg Garbula16082 Woolgar Road Crawford Bay, BC V0B 1E0 (250) 227-9226 www.kokaneesprings.com

OKANAGAN WINE

FESTIVALS SOCIETYAllen Tozer1527 Ellis StreetKelowna, BC V1Y 2A7 (250) 861-6654 www.thewinefestivals.com

THISTLEDOWN HOUSE Rex Davidson 3910 Capilano Road North Vancouver, BC (604) 986-7173

TOURISM BCMember Benefit Program(604) 660-2861www.hellobc.com

TOURISM VANCOUVERLucas Pavan210 - 200 Burrard Street Vancouver, BC V6C 3L6 (604) 682-2222 www.tourismvancouver.com

TOURISM VICTORIARobert Gialloreto4th Floor, 31 Bastion Square Victoria, BC V8W 1J1 (250) 414-6999 www.tourismvictoria.com

WEST COAST RESORTSRich ChappleUnit 2 - 7100 River Road Richmond, BC (604) 278-3130 www.westcoastresorts.com

TOURISM CHILIWACK Chilliwack, BC

TOURISM KELOWNA Kelowna, BC

Uniforms & Shoes ALSCO UNIFORM AND LINEN SERVICETim Harmer5 West 4th AvenueVancouver, BC V5Y 1G2(604) 675-6407www.alsco.com

BLACKWOOD CAREER APPAREL & ESSENTIALSChristine Blackwood1428 Charles streetVancouver, BC V5L 2S8(604) 872-5088 ext 228www.blackwoodapparel.com

K-BRO LINEN SYSTEMS INC.Kevin Stephenson861 Van Isle Way Victoria, BC V9B 5R8 (250) 474-5699 www.kbrolinen.com

TEX-PRO WESTERN LTD.Al Fleming828 Powell Street Vancouver, BC V6A 1H8 (604) 254-9551 www.texpro.net

CANADIAN LINENS & UNI-FORM SERVICE CO.Burnaby, BC

IMAGE UNIFORMS Vancouver, BC

LADY MAE UNIFORMS Victoria, BC

TOWN & COUNTRY UNIFORMS INC Montreal, QC

UNIFORM CENTRAL Vancouver, BC

Used EquipmentVANCOUVER USED FOOD EQUIPMENT WAREHOUSE Simon Ngo193 West 3rd AveVancouver, BC V5Y 1E6 (604) 873-9693

ADVANTAGE WASTE Burnaby, BC

DUNLEVY FOOD EQUIPMENT LTD. Vancouver, BC

WCL RESTAURANT EQUIPMENT Victoria, BC

Vending SUMMIT VENDING3755 Balsom Crescent Abbotsford, BC V2S 7A3(604) 850-2510

FRASER VALLEY VENDING LTD.Chilliwack, BC

RYAN VENDING SERVICESCoquitlam, BC

THIRST FIRSTSurrey, BC

TROPICAL VENDING MACHINES Surrey, BC


Waste Management MCLEOD’S BY-PRODUCTS Vicki McKinnon4559 Larkin Cross Road Armstrong, BC V0E 1B6 (250) 838-7007 www.mcleodsbp.com

NORTHWEST ORGANICSMark ‘Hara19500 56th Avenue Surrey, BC V3S 6K4 (250) 216-0816 www.nworganics.ca

ORGANIC RESOURCE MANAGEMENT INC. Gary Cooper3 - 1010 Derwent WayDelta, BC V3M 5R1(604) 519-6764www.ormi.com

FRASER RICHMOND SOIL & FIBRE LTD.Richmond, BC

WEST COAST REDUCTION LTD. Vancouver, BC

WaterBEVTECH WATER FILTRATION SYSTEMS Lee Saunders6002 Bella Vista RoadVernon, BC V1H 1B4(877) 402-1421 www.bevh2o.com

NESTLE PROFESSIONAL VITALITYBing Smith17858 - 66th AvenueSurrey, BC V3S 7X1(604) 576-6886www.vitalityfoodservice.com

SUN PLUSBert Price13408 Comber Way Surrey, BC (604) 594-1161

VIVREAU WATER SYSTEMS CANADA INC. Wes Dirksengale250 - 1050 Homer Street Vancouver, BC V6B 2W9(604) 765-9180www.vivreau.com

WineARROWSMITH WINE SHOPPE253 Finholm Street Parksville, BC(250) 954-3368

BC WINE INSTITUTELindsy AndersSuite 107 Landmark I 1726 Dolphin AvenueKelowna BC V1Y 9R9 (250) 762-9744 www.winebc.com

CHARTON HOBBS Art Kendall7432 Fraser Park Drive Burnaby, BC V5J 5B9 (604) 420-5009 www.chartonhobbs.com

COMOX VALLEY ECONOMIC DEVELOPMENT John Watson102 - 2435 Mansfield Drive Courtenay, BC (250) 334-2427 www.investcomoxvalley.com

DAVID HERMAN & SON LTDDavid Herman1526 West 6th AvenueVancouver, BC V6J 1R2(604) 737-0018www.dhs-wine.com

FUNCTION JUNCTION 100% PURE APPLE JUICE & FRUIT WINESGlenn Cross811 Hwy 33 EastKelowna, BC V1X 6V1(250) 765-2476

GEHRINGER BROTHERS ESTATE WINERYWalter GehringerRR 1 - Site 23 - Comp 4 Oliver, BC V0H 1T0(250) 498-3537 www.gehringerwines.ca

GRAY MONK ESTATE WINERY1055 Camp Road Trudy HeissOkanagan Centre, BC V4V 2H4 (250) 766-3168 www.graymonk.com

SUMAC RIDGE PO Box 307Summerland, BC V0H 1Z0 (250) 494-0451www.sumacridge.com

LIBERTY WINE MERCHANTS LTD.Robert Simpson100 - 291 East 2nd AvenueVancouver, BC (604) 739-7801 www.libertywinemerchants.com

MARQUIS WINE CELLARS John Clerides1034 Davie StreetVancouver, BC (604) 684-0445www.marquis-wines.com

MOON CURSER VINEYARDS Beata Tolley3628 Hwy 3 East Osoyoos, BC V0H 1V6 (250) 495-5161 www.twistedtree.ca

MONDIA ALLIANCE WINE & SPIRITSNadia Iadisernia1625 5th AvenueNew Westminster, BC V3M 1Z7 (604) 377-6912 www.mondiaalliance.com


PELLER ESTATESColin Campbell1000-1200 West 73rdVancouver, BC(604) 267-9463www.andrewpeller.com

PMA - CANADA Pamela Wright140 - 265 25th Street West Vancouver, BC V7V 4H9 (604) 922 8934 www.pmacanada.com

SUMMERHILL ESTATE WINERYEmily Vanderschee4780 Chute Road Kelowna, BC V1W 4M3(250) 764-8000 www.summerhill.bc.ca

TAYLORWOOD WINES Corinne Taylor1185 Mainland St. Vancouver, BC (604) 408-9463 www.taylorwoodwines.com

URBAN DISTILLERIESMike Urban6 - 325 Bay AvenueKelowna, BC V1Y 7S3(778) 478-0939

THE WINE BARREL644 Broughton Street Victoria, BC 8W 1C9(250) 388-0606 www.thewinebarrel.com

FINE VINTAGE LTD. Vancouver, BC

FIREFLY FINE WINE & ALES LTD.Maple Ridge, BC

GLAS WATER SALES Langley BC

HARVEST SELECT WINES Richmond , BC

OLD VICTORIA WATER COMPANY Saanichton, BC

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During economic tough times, it’s nice to find small indulgences that are relatively inexpensive – good conversation, great food, and a glass of wine are some of the luxuries that we afford ourselves to escape our tribulations and toast to triviality.

While the financial downturn would seem to indicate less consumer spending, it’s not all doom and gloom. If anything, this has led to one of the most impressive and exciting trends lists, with a chance for restaurateurs to benefit from economically sound practices and products. Simple, nostalgic, and natural, the appeal of artisan comfort foods has brought about a return to old world charm for BC’s dining scene.

DessertsAs a self-professed chocoholic and a lover of all things sweet and sugary, I find it difficult to imagine a top ten list without the addition of desserts; but this year, confectionery items are one of the top growing trends with record sales in BC. Attributed in part to guests en-joying a small delicacy to complete their dining experience, the popularity of desserts is also increasing as some more circumspect consumers prefer to eat home-cooked meals while venturing out afterward for a treat.

Authentic Cultural Dishes – The Spice of LifeThe dining public is always looking for a taste of something new, exotic and authentic. A top choice for restaurant patrons is a dish that is made from scratch using simple and traditional cooking techniques, with a taste that is far from ordinary. Using indigenous spices, flavoured salts and quality ingredients, traditional cuisine provides the public with the perfect mix of diversity and authenticity.

Ancient GrainsNot only topping the charts as a nutritional recommendation, ancient grains such as Quinoa, Kamut, Teff, and Amaranth remain a growing trend for 2012. Their natural health benefits, paired with their unique texture and distinctive flavour, can help make a dish both wholesome and flavorful.

Stylish Sips & Chic Cuisine

BC’S top food trends for 2012

Kelsey KlassenStaff Writer


BC’S top food trends for 2012

Locally and Sustainably Sourced Ingredients with emphasis on meat & seafoodWith a cultural shift taking place bringing us back to natu-ral and organic fare, more and more diners are becoming aware of the benefits of eating local, sustainably-sourced ingredients. While dining on local produce has been in the picture for some time, sourcing local seafood & meats has become more integral to offering a “local menu”. Not only do these ingredients taste better because they’re fresh, they also have numerous health benefits. Sourcing your product locally with sustainable practices also appeals to the growing body of consumers that are looking to both reduce our carbon footprint and support our local economy.

Newly fabricated cuts of meat, such as the pork flat iron and the beef petit tender While buying local meats has become an important aspect of today’s menus, so has taking advantage of using the whole animal. Chefs are beginning to feature previously unheralded cuts of meat on their menus. A particular fa-vourite is featuring numerous cuts on tasting menus giving the consumer a broad spectrum of taste and flavours.

Organic WineSpeaking of local, sustainable and organically-grown in-gredients, one of the hottest trends in 2012 to pick up mo-mentum is organic wine. While BC is already renowned for producing some of the best varietals in the world, more diners are considering the health benefits of drinking a natural product while also showing support to the local vineyards. Without the use of synthetic fertilizers, organic grapes also tend to have better flavour intensity with a more robust taste, making it one of the top requests in most restaurants with continued growth projected into the coming years.

Small Share Plates, Tapas – Less is MoreAnother consumer trend is smaller portion share plates, creating an intimate and inexpensive dining experience. The ‘small-bite’ or ‘perpetual snacking’ fad continues to grow as people are working longer hours and are con-stantly on-the-go throughout the day. Instead of the tra-ditional three meal agenda, diners now prefer to have smaller portions more often, with a return to tapas cuisine and smaller share plates.

Breakfast – The Most Important Meal of the DayWith a shift in focus from three set meals to more sporadic eating patterns, less and less people are going to restaurants for lunch and dinner, opting instead to cook at home or eat throughout the day. As proof of this trend, breakfast sales are continuing to show steady growth in 2012. For the majority of consumers who are on-the-go, offering traditional breakfast meals is a great idea to benefit from sales in this sector.

Gluten-FreeGluten-free food options continue to increase, with many people finding it a dietary necessity to avoid foods that contain gluten. It’s a good idea to offer at least a small variety of menu items that are gluten-free to accommodate and capitalize on this growing trend. Gluten free pasta, breads and wraps can be easily sub-stituted for regular versions.

Low-SodiumGreater consumer awareness about the benefits of a low-sodium diet has increased dramatically, with a projected sales growth nearly doubling that of last years’ for prod-ucts and menu items marked as no, low, or reduced so-dium. With new programs like Informed Dining put forth by Healthy Families BC to promote and encourage this pattern of knowledgeable dietary intake, expect to see more patrons request the information and the option in 2012 and beyond.

Tea and Designer Hot ChocolateTea enthusiasts and hot chocolate aficionados will have their time yet! These hot drinks are rapidly replacing the standard coffee or latte, as caffeine-free alternatives are making their mark in BC. White chocolate, steeped rose, lavender infused, and caramel are all flavors that have exploded onto the scene for a tasty hot chocolate bever-age, while a variety of tea blends with antioxidant benefits continues to garner interest from those looking for nostal-gic comfort and chic appeal.

Barrel-Aged CocktailsSimply put, barrel-aged cocktails are just that – pre-mixed drinks that are placed in barrels for a few weeks. The pur-pose of this is to change the character of the drink – simi-lar to the way in which wines are aged – mellowing harsh flavors to create a smooth and distinct beverage with dif-ferent notes. Signature drinks are a staple of any estab-lished bar or restaurant, and with barrel-aged cocktails a growing trend, don’t hesitate to experiment creating your own signature drink to keep them coming back!

Popcorn – The New NachoA healthier alternative to most regular appetizers, this economical indulgence is growing in popularity. More restaurants and eateries are offering their own upscale version of this classic comfort food, dressing it up with flakes of white cheddar, bourbon-infused caramel, pumpkin spice, or Italian seasoning to name only a few variations. No longer is this food just for movies nights at home, we gladly bring popcorn in as a welcomed addi-tion to our list of top dining trends for 2012.


Restaurant Loyalty programs (like everything else) are transitioning into the digital era. Physical card-based programs have worked well for large well-

established incumbents in the grocery, fuel, and drug store sectors where consumers spend enough money to warrant the inconvenience of carrying the cards. Advanc-es in Smartphone technology are driving the transition to mobile loyalty solutions that no longer require customers to carry individual loyalty cards for every restaurant, gro-cery store, gas station and coffee shop that they frequent.

There are many exciting innovations in the mobile loyalty space. Many solutions now allow consumers to be mem-bers of, and actively participate in numerous loyalty pro-grams by engaging with their mobile phones. Among res-taurant managers and owners excited about being on the forefront of mobile loyalty, many jumped on board with the first wave of mobile loyalty solution providers. These solu-tions appeared innovative, but these early adopters quickly realized that technology-driven mobile initiatives required a different set of operational and customer engagement con-siderations than traditional card based programs.

As with all technology, mobile loyalty solutions have ad-vanced considerably over the last few years. Importantly, consumer’s interest in, and knowledge of, mobile solutions has also increased substantially. As a merchant looking at mobile loyalty solution options, there are a couple impor-tant questions that should be considered when evaluating mobile loyalty solutions:

What information is truly valuable to me? Prior to beginning the search for a mobile loyalty solu-tion, it is advisable that merchants take some time to consider what they want to accomplish through their program. At a minimum loyalty solutions should help to drive repeat business and increase visit frequency. But if more information was available could it help you take your business to a whole new level? Transaction-based mobile loyalty solutions can enable the extraction of data that will help merchants build customer profiles and business intelligence vital to maximizing sustained growth and profitability. The ability of a mobile loyally so-lution to collect and store item level data will be critical to success. Knowing how much a customer spent isn’t truly as valuable as knowing precisely what they bought. Solutions that do not offer you the ability to build your business intelligence based on item level data will not provide you with the knowledge required to develop a competitive advantage based on a deep understanding of your customers’ individual preferences and purchasing patterns.

How secure is the solution? As many restaurant managers and owners already know, many customers and employees will look for an opportunity to exploit security vulnerabilities within loy-alty initiatives for the purpose of receiving free meals or deals. While card-based loyalty programs are reasonably fraud-resistant, not all mobile solutions are secure. Areas of vulnerability relate to the ease in which customers can ‘spoof’ location-based loyalty check ins, the ease with which promotion codes and coupons can be quick-ly shared electronically amongst friends and over the web, and difficulty controlling the over-allocation of re-wards credits to friends and family members. Amongst the mobile loyalty offerings available today, the most secure and intelligently constructed loyalty platforms should reward your customers based on what they ac-tually spend on a transaction by transaction basis. Look for loyalty solutions that are transactional in nature.

Mobile LoyaltyThe Future of Restaurant Loyalty Solutions

Nigel MalkinRewardLoop.com


What is the financial investment required to try the program? Not all loyalty solutions are the correct fit for all business-es. Owners and managers should look for a solution that does not require significant initial upfront investment in new technology but rather a solution that can easily and cost effectively integrate with your existing technology in-frastructure.

How quickly will the program become outdated? Technology will continue to evolve but this does not mean that a new loyalty solution will be required every year. It is in the best interest of mobile loyalty providers to work with cli-ents year after year. Make sure that the provider of the mo-bile loyalty solution you choose has a plan in place to inte-grate new technology such as Near Field Communications (NFC – aka ‘mobile wallets’) as it becomes mainstream.

What is the process for implementing and getting my customers to use the program? Look for a loyalty program provider that will allow you to pilot a program anywhere from a few days to a month. During this time, make sure the program works for your staff and for your customers. For a program to be suc-cessful, restaurant managers must be willing to make

of excellence

small changes to their normal workflow to accommodate the program but the program should not require changes that significantly inconvenience your staff or clients. Suc-cessful programs place a large emphasis on staff and customer education. The ideal program should be easy to self manage ongoing. However, ensure that ongoing support is an option from the provider prior to choosing a mobile loyalty program.

Is there an urgency to switch to mobile loyalty? It is clear that the future of loyalty solutions is mobile. Many restaurant managers and owners do not feel an immediate need to make a switch to mobile solutions. To make the decision it is important to stop and assess the effectiveness of your current card based program relative to the possibilities of a mobile solution. The other emerging trend in the mobile space is mobile payments, using one’s mobile phone to complete a purchase. Cur-rent leaders in this space include the Google wallet and square. It is in the merchants interest to begin to transi-tion their operations to include mobile initiatives so that customers can progressively adapt to these future trends shaping the restaurant industry.


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1. We Have the Proven NetworkStaying connected across Canada and around the world is essential for Canadian businesses. So is a proven wireless network built to the global standard. We are thrilled to be the first carrier in Canada to offer LTE, and have the fastest and largest network. With Rogers LTE, customers have access to speeds similar to a broadband connection with much lower latency. This means data moves faster and more smoothly across the wireless network to smartphones, tablets, netbooks or laptops which means better productivity through improved multi-tasking on mobile devices. Rogers gives you the ultimate network experience - that’s why more than 8 million Canadians count on us. This and our direct agreements with 600 carriers around the world ensure an unparalleled global roaming experience. So whether you use your wireless services locally or internationally, Rogers has you covered.

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· First in Canada to launch GSM and HSPA networks and first in North America to launch 21 Mbps 4G HSPA+

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· First in Canada to introduce nationwide digital wireless service

2. We Look Beyond the Cell PhoneTo meet your mobile business solutions needs, we partner with industry-leading technology companies that provide machine-to-machine (M2M) solutions that include wireless connectivity, mobile and fixed hardware, software and enterprise technical support. Across all industries we can help improve your business productivity and help reduce overall communication costs. With our partners we offer solutions that track and monitor your remote resources, provide wireless transaction connectivity, deliver 24/7 wireless network access and make your mobile employees more efficient. We also offer Rogers M2M Control Centre, a cloud-based platform offering unique capabilities that enable you to launch, manage, and rapidly scale your connected device business or enterprise deployment. So, whether your organization is looking for remote monitoring, mobile point of sale, or 24/7 critical network access solution, we can provide you with a solution to help improve your business productivity and reduce overall communications costs.

Trust Rogers with your business.


It is imperative for any business to be on top of new media and marketing trends to succeed in a competi-tive market, especially in the foodservice sector. More

and more, restaurants have the opportunity to engage in more client-specific marketing, with a chance to establish quality connections with followers and friends that count – the ones that visit your restaurant. It is now a necessity for business owners to take advantage of the opportunities and tools available; not to mention, social media market-ing costs significantly less than traditional paid advertising like television and radio.

Relationship Marketing & Brand Management Respond to ConsumersWith so many diverse avenues available to market your restaurant, it is important to connect with consumers on a very real and personal level. Social media has proven to be an immensely powerful tool, with even one comment or review having the potential to drastically affect sales. While consumers are now connecting with each other, the biggest push in 2012 will be operators getting involved, re-sponding to consumer feedback with a greater degree of care. While the market is saturated with great food, most customers are looking for a value-added place to dine, where the service continues even outside the restaurant.

Creating a Unique Selling PropositionIn 2012, we will see more restaurants highlighting their offerings, presenting unique menu items to differentiate themselves from the competition. Be sure to promote and highlight a special drink or a signature dish or anything else that makes your restaurant stand out above the crowd.

Identifying Your Market Quality over QuantityWhile in years past many restaurants have focused on garnering a large amount of followers and friends on several social media sites, the new focus will be building relationships with consumers. Be selective with your fol-lowers and build a lasting relationship that will have them coming back to your establishment for return visits.

Word of Mouth Marketing Create a BuzzUnlike traditional marketing schemes, word of mouth marketing is about real people and real talk. Restaurants should provide customers with a reason to talk about their location. Think of conversation starters – a unique to-go container, a ‘secret’ menu item that only insiders know about, hosting special events, anything that will have them talking about your restaurant with friends the next day.

Mobile MarketingUsing wireless media to provide customers with time and location sensitive offers to promote your restaurant will be the biggest trend in 2012. With mobile marketing you have a greater likelihood of reaching a larger market; more people are on-the-go and the number of custom-ers using mobile devices and smart phones now exceeds the number of computer users. Ensure your website is mobile-friendly and if possible, have apps available for consumers to order food or discover more about your business. Lock in your success with greater relationships and quality connections that will keep you busy and in the black!

Dialed In Marketing Trends

Kelsey KlassenStaff Writer

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For more information on Rogers Communications business solutions and services, please call or email our team at: Toll Free: 1-877-516-9872 E-mail: [email protected]

1. We Have the Proven NetworkStaying connected across Canada and around the world is essential for Canadian businesses. So is a proven wireless network built to the global standard. We are thrilled to be the first carrier in Canada to offer LTE, and have the fastest and largest network. With Rogers LTE, customers have access to speeds similar to a broadband connection with much lower latency. This means data moves faster and more smoothly across the wireless network to smartphones, tablets, netbooks or laptops which means better productivity through improved multi-tasking on mobile devices. Rogers gives you the ultimate network experience - that’s why more than 8 million Canadians count on us. This and our direct agreements with 600 carriers around the world ensure an unparalleled global roaming experience. So whether you use your wireless services locally or internationally, Rogers has you covered.

3. We Understand BusinessBeyond wireless services and technology, we offer experience and insight. We’re committed to being your trusted advisor for your business communications needs. Specifically in B.C., our business sales, support and technical teams have over 100 years of combined wireless communications experience.

A Select List of Rogers Firsts

· First in Canada to launch a service that enables subscribers to use their wireless phone number in approximately 200 countries around the world.

· First in Canada to launch GSM and HSPA networks and first in North America to launch 21 Mbps 4G HSPA+

· First in Canada to offer BlackBerry, iPhone, and Android devices

· First in North America to launch commercial high-speed internet service

· First in Canada to introduce nationwide digital wireless service

2. We Look Beyond the Cell PhoneTo meet your mobile business solutions needs, we partner with industry-leading technology companies that provide machine-to-machine (M2M) solutions that include wireless connectivity, mobile and fixed hardware, software and enterprise technical support. Across all industries we can help improve your business productivity and help reduce overall communication costs. With our partners we offer solutions that track and monitor your remote resources, provide wireless transaction connectivity, deliver 24/7 wireless network access and make your mobile employees more efficient. We also offer Rogers M2M Control Centre, a cloud-based platform offering unique capabilities that enable you to launch, manage, and rapidly scale your connected device business or enterprise deployment. So, whether your organization is looking for remote monitoring, mobile point of sale, or 24/7 critical network access solution, we can provide you with a solution to help improve your business productivity and reduce overall communications costs.

Trust Rogers with your business.


By Mireille Sauve

Trends are something we often equate to the world of fashion but they are very much present in the wonderful world of wine as well. Why, were it not for wine trends we would all still be pouring wine into clay cups instead of using crystal stemware and decanters. And screw caps? Who doesn’t love that a twist of the wrist now does the work a clunky corkscrew used to do?

While we soak in the burgeoning warmth of spring, watching the tulips bud and revelling in the freshness of a new year, let’s take a look at the year past to see what was cool, what became uncool and what’s coming on the wine horizon.

Animal wines are outThank goodness this fad is on its way out. For years, con-sumers have cuddled bottles adorned with plush cats, koalas, wallabies, dogs, monkeys, snakes and more, but why? An animal tells us nothing about the wine in the bot-tle, other than the sadly obvious “Cat’s Pee on a Goose-berry Bush” rendition, which tells us that the wine is a benchmark Sauvignon Blanc (in more detail than most of us ever wanted to know). Wineries are finally waking up to the fact that wine buyers want cleverness without the kitsch, and as such …

Informative labels are inWine labels are important—they tell us what’s in the bottle so that we can make informed decisions. Expect to see more wineries listing the grape varietals that make up the wine in the bottle right there on the front label where we can see them. Names that we can pronounce make infor-mation even clearer for us and back labels complete with food-pairing tips are an added perk.

Sunshine-in-a-Bottle is outGone are the days when a good red wine meant a sweet fruit bomb in a glass. One-dimensional wines are a thing of the past as Canadian wine drinkers are ever developing their palates, thereby showing sophistication in their taste preferences. Where once there were ripe, juicy wines and not much else, there is now a growing trend toward wines with complexity.

Old World wines are inFor classic examples of wines with complexity, look to Old World archetypes such as France’s Chablis for Chardon-nay, Italy’s Chianti Classico for Sangiovese and Germa-ny’s Mosel for Riesling. More and more, we are seeing New World wine regions emulating these Old World styles by adopting their traditions of blending grapes, barrel ag-ing and other time-honoured winemaking customs, all in the name of making wines that are more complex.

What’s Hot What’s Not

“Today’s wine drinkers are demanding a greater

respect for the planet from wine producers”

and what’s headed our way from the wine world


Alternativepackaging is outPutting wine in Tetra-paks, plastic bottles and squeezy pouches just for the sake of doing something differ-ent has been called out as a waste of effort. A wave of unique bottling ideas swept store shelves not too long ago, boasting environmental friendliness, but consumers weren’t convinced. Rather, the spotlight is now being shone upon proven sustainability, from the growing of the grapes right through to the packaging of the wine.

Green wines are inIt’s no longer enough to put your wine into lighter glass bottles and claim that the fuel used to cart the stuff to our shores is reduced by 30 per cent due to a decrease in weight. Today’s wine drinkers are de-manding a greater respect for the planet from wine producers so a wave of sustainability is sweeping store shelves. From organic and biodynamic wines to wines grown in vineyards that respect the nature around them to lightweight, recycled and recyclable packaging, green wines are all the rage. Many winer-ies are even going so far as to donate proceeds of their wine sales to conservation efforts toward Mother Earth and her animal inhabitants, topping the charts with a brighter shade of green.

Pinot Gris is outWell, it isn’t out entirely, but it isn’t quite the rage that it once was. A few years back, almost every winery in BC ripped out its Pinot Blanc vines in favour of the hottest-selling white grape in the market: Pinot Gris. Now that BC wine appreciators have tasted Pinot Gris from every possible plot of land allocated to grape growing through-out the province, many have tired of the unilateral grape selection and are seeking other flavours. Thus, welcome aromatic white varietals and the inevitable return of the once-prized Chardonnay.

Chardonnay is backIt may take a while for this trend to fully take hold but wine-makers worldwide are beginning to investigate the roots of the once-cherished Chardonnay, discovering that this noble grape variety can, and should, be used to make de-licious and complex white wines which offer structure and diversity. Enhancing this revelatory trend is the welcome surge of lesser-known but equally wonderful grape variet-ies such as Pinot Blanc, Viognier, Semillon and Riesling.

Excitement is teetering on the horizon as we enter 2012 and the Year of the Dragon.

Embrace these new trends as they bring opportunities to discover new favourites for you and your kin.

As the old Scottish song suggests, let’s raise a cup of wine my friends, for auld lang syne!

Reprinted with permission of Flavours magazine


&Kelsey KlassenStaff Writer

It’s a matter of taste, and we’re not just talking about food! Each restaurant has a unique personality crafted and designed by those that are invested in the project;

but like all great works, it is reflective of a time and place. This year, we found three key elements commonly tak-ing place in the world of restaurant interior design, and the inspiration is in keeping with theme for 2012 – it’s all about a return to the rustic and simple old-world charm, with a unique flair that is reflective of the patrons and the neighborhood.

Art & DécorThis year, many interior designers that deal specifically with restaurants are placing an even greater importance on art and overall décor. From lighting fixtures and menu designs to mounted prints and ornate details, these unique features create a distinct ambiance. With growing competition in the foodservice sector, guests are expect-ing a higher level of attention to detail, dining out for the overall experience rather than stand-alone great food. Your patrons will notice a standout piece of art or a dis-tinctive menu format that also encourages conversation and adds to the overall feel of your restaurant.

Clean, Simple & CrispThe principle of clean and uncomplicated design plays heavily this year in restaurant interiors. Less is more, and the push for more natural ingredients has also transferred over to the look and design of a restaurant. Increasingly, guests are visiting establishments that are free of clutter and outfitted with simple plateware and cutlery. Natural wood long tables have an organic feel and encourage guest interaction – with guests having the option to sit in pairs, or engage in a cross-over of conversation with other parties and patrons. The design for this year has a focus on creating a more personable and authentic dining experience, so creating comfortable and natural setting that is clean and simple will promote conversation and help to make your place the hottest spot in town.

Exposed KitchensExposed kitchens are continuing to be a permanent fea-ture on the trends list for design ideas. Popular for many reasons, exposed kitchens fit in to this year’s theme of authenticity and creating a unique and memorable expe-rience. While it’s always nice to simply have a plate of food appear in front of you as if by magic, exposed kitch-ens add to the experience, as the guest can see all the work and preparation with fresh ingredients incorporated into a dish.

While these top trends seem to showcase a shift in con-sumer preference and taste, one important recommenda-tion is to never overlook the neighborhood and the local people. The face and design of your restaurant should reflect the heart and soul of wherever your restaurant is located. The most beautiful artwork is that which can be shared, so be sure to consider that element when decid-ing on new décor and design ideas.

Ambiance

Style & Design Trends

Character

“Each restaurant has a unique personality crafted and

designed by those that are invested in the project”


Someone asked me recently when things would get better so that they could start making money again? Wouldn’t it be great if life in the restaurant business

was that easy! Our reality is that making money in a weak, highly competitive environment is a game of inches.

Let’s focus on the five key areas that will certainly make the difference between profit and loss.

Maximizing potential salesEnsure that the guests in your restaurant are blown away each and every day...nothing is too much trouble. Devel-op and execute a detailed Marketing plan; ensure you can measure the results of your efforts by using call to action campaigns. Cut back on image advertising as much as possible as these ads help to build your brand but don’t drive short term sales. In house mailing lists are an invalu-able, free marketing tool.

Food and Beverage costsPrepare “anticipated food cost” projections for all menu items to ensure you can hit your food cost budget, regard-less of your sales mix.

Ensure all wine markups are reasonable and use creative ways to use beverage pricing to drive sales. ie: fixed $ mark-ups on quiet days of the week and special pricing on cocktails.

Remaining positive (and focused)in today’s challenging business climate

Labour costsLabour is the hardest cost to manage. (especially as Mini-mum wage continues to increase) Calculate and monitor your sales per man hour (SPMH) and your man hours per customer (MHPC) on a daily basis. Use a weekly labour cost report to help you manage the overall percentages against budget and ensure that all employee schedules are staggered and open ended. When it’s not busy send people home!

Variable ExpensesMaintain a zero based approach to all variable expenses, working on the premise that whatever you spend will cut into your profit. Do you really need that new reservation system? Or do we need to spend so much on internal promos.

Fixed ExpensesThis is one of the most difficult areas to shave costs; however there are always small opportunities. Is it time to have a conversation with your landlord to identify areas that you can reduce costs? Do you really need that extra storage area or is it simply nice to have?

There is no simple substitute for closely monitoring and managing your business on an hourly, daily & weekly basis. Develop some tools to help you and then focus on building sales, above all remain positive!

Geoffrey Howes is an independent restaurant advisor and member of the BC Restaurant Hall of Fame (604) 788-9051 [email protected]

Geoffrey Howes


When I travel around North America speaking at restaurant shows, a few trends are evident. Cupcake shops are popping up everywhere;

more yogurt and smoothie shops are appearing. Brazilian steakhouses and fondue restaurants are making head-way. More restaurants are including patio space. Burger places are exploding in popularity. On the downside, how-ever, all these eating establishments are all competing for similar locations in their category.

As The Lease Coach, I spoke on this very issue at the re-cently held BC Foodservice Expo in Vancouver. I also ex-plained how restaurant tenants may struggle to negotiate a fair lease deal with their landlord. Restaurant tenants may only go through the leasing process once or twice in their lifetime while professionals who negotiate leases every day for a living.

While presenting to my audience, I shared a number of key leasing tips and strategies designed to help restaurant tenants better negotiate with their landlords. By effectively asking (or, better yet, having a professional advocate for you), you can sign a more appropriate lease term, receive valuable tenant inducements and pay discounted rent.

Negotiate to Win All too frequently, restaurant tenants enter into lease ne-gotiations unprepared and don`t even try winning the negotiations. If you are not even negotiating to win, you won`t. With big commissions at stake, you can be sure the landlord`s agent, on the other hand, is negotiating fiercely to win. Restaurant tenants should remember that it is okay to negotiate aggressively.

Be Prepared to Walk AwayTry to set aside your emotions and make objective de-cisions. Whoever most needs to make a lease deal will give up the most concessions. A good restaurant in a poor location will become a poor business.

Ask the Right QuestionsGathering information about what other tenants are pay-ing for rent, or what incentives they received will position you to get a better deal. Consider that your landlord and his agent know what every other tenant in the property is paying in rent, so you must do your homework too.

Brokers … Friend or Foe? Real estate agents and brokers typically work for the landlord who is paying their commission. It is not normally the agent`s role to get the restaurant tenant the best deal – it is their job to get the landlord the highest rent, the big-gest deposit, etc. The higher the rent you pay, the more commission the agent earns. If you are researching mul-tiple properties, try to deal directly with the listing agent for each property, rather than letting one agent show you around or show you another agent`s listing. Your tenancy is more desirable to the listing agent if he can avoid com-mission-splitting with other agents.

Never Accept the First OfferEven if the first offer seems reasonable, or you have no idea of what to negotiate for, never accept the leasing agent`s first offer. In the real estate industry, most things are nego-tiable and the landlord fully expects you to counter-offer.

Ask for More Than You Want

Restaurant Tenants

Dale WIllertonThe Lease Coach

Negotiate Your Commercial Lease


If you want three months free rent, then ask for five months. No one ever gets more than they ask for. Be prepared for the landlord to counter-offer and negotiate with you as well. Don`t be afraid of hearing `no` from the landlord – counter-offers are all part of the game.

Negotiate the DepositLarge deposits are not legally required in a real estate lease agreement for a real tenant. Deposits are negotia-ble and, more so than anything else, often serve to com-pensate the landlord for the real estate commissions he will be paying out to the agents.

Measure Your SpaceRestaurant tenants frequently pay for phantom space. Most restaurant tenants are paying their rent per square foot, but often they are not receiving as much space as the lease agreement says.

Negotiate, NegotiateThe leasing process is just that – a process, not an event. The more time you have to put the deal together and make counter-offers, the better the chance you have of getting what you really want. Too often, restaurant tenants mistakenly try to hammer out the deal in a two- or three-hour marathon session. It is more productive to negotiate in stages over time.

Educate Yourself and Get Help Unless you have money to throw away, it pays to educate yourself. Taking the time to read about the subject or listen

in on a leasing webinar will make a difference. Attending your local restaurant shows to meet with exhibitors and sitting in to listen to knowledgeable industry speakers is another excellent way to learn. And, don`t forget to have your lease documents professionally reviewed before you sign them. With hundreds of thousands of dollars in rent at stake, personal guarantees and other risks, you can`t afford to gamble. In leasing, restaurant tenants don`t get what they deserve, they get what they negotiate.

For a free copy of my leasing CD, Leasing Do’s & Don’ts for Restaurant Tenants, please e-mail to [email protected].

Dale Willerton is The Lease Coach, a Commercial Lease Consultant, member of the BC Restaurant Association and author of “Negotiate Your Restaurant Lease or Re-newal”. Got a leasing question? Need help with your new lease or renewal? Call 1 800 738-9202, e-mail [email protected] or visit www.TheLeaseCoach.com and/or www.HelpULeaseRestaurant.com.

By effectively asking, you can sign a more

appropriate lease term,

receive valuable tenant inducements

and pay discounted rent.

Negotiate Your Commercial Lease


Now Accepting Nominationswww.bcrfa.com

Celebrate Excellence.


It seems that at some time or another, everyone toys with the idea of opening a restaurant.

Why a restaurant? There are easier ways to make money. You hear time and time again about restaurants that open quickly and close their doors just as quick. In their experience, Richard Marken and Matthew Muzzillo, feel many of these closures could be averted if restaura-teurs just had to the tools at their disposal to effectively manage their business.

According to Muzzillo, “Information can be powerful, as long as you get it in time and you know how to analyze it. It’s no good if you find out today that your costs were too high two months ago.”

Restaurateurs everywhere know how true this is. Op-erators throughout BC are finding it harder and harder to identify competitive advantages in an economic land-scape that seems to continue to find new ways to sting operators. From tax changes to increases in minimum wage to ever-tightening liquor laws, how is a restaurant to survive?

“The restaurant industry has some of the tightest profit margins of any industry.”, claims seasoned restaurateur, Richard Marken, President of Rocket Science Hospitality Solutions.

Marken, Muzzillo and their team have developed an op-erational management application utilizing restaurant management philosophies that have been honed over a period of 25 years in multiple countries and different food service capacities.

“We built this application to put the power of knowledge back into the operator’s hands. We found, in just one ex-ample, that after utilizing our operational philosophies, the operator realized a decrease of approximately 5% in overall labour cost alone. That resulted in savings of over $9,000.”, exclaims Marken.

Typically operators fumble through a mismatch of different reporting tools; paper, excel and accounting applications just to complete the daily tasks. “Our application takes all the tasks currently practiced every day and gives opera-tors a one stop tool to record their information.” reveals Matt Muzzillo, Co- Founder and VP of Business Develop-ment for Rocket Science.

Marken and Muzzillo were already owners of their own successful businesses and were familiar with looking at their businesses with objective eyes. The both felt that if the industry could get access to real time statistics and reports, operators could make more timely decisions that could positively affect their bottom lines.

Muzzillo goes on to explain, “Most operators are getting their statements well after the end of the month and by the time they realize that there are issues with some of their costs, it’s almost too late to combat the problem. Rocket Science Hospitality Solutions helps you close that gap, and identify problems before they hit the income state-ment for that period.”

The next time you receive your statements from your ac-countant or bookkeeper, ask yourself, Would it have been helpful to have access to this information sooner? If so, Rocket Science Hospitality may be able to help.

Strength in Numbers


We all know that the world is forever changing, but it seems that the biggest shift we have seen in recent years is the steadily rising price of all purchased

goods. Energy costs, poor crops, and global demand are all putting pressure on the businesses and organizations in the foodservice sector. What’s more, experts are anticipating an increase of approximately 5-7% across the board this year alone. The restaurant industry is also making the move to-wards being more environmentally friendly, buying more green products and produce from local markets, and offering health-ier options to customers. Here are some ideas on navigating through current trends and ways to help control your costs and manage your purchases effectively.

Managing Your Purchases

Creative Shade StructuresThe Evolution of Outdoor Living

1-855-899-8290 www.shadesailscanada.com • [email protected]

We can design and build your project from conception to final construction, or simply supply the Shade Sails according to your specifications.

Capilano Waterproof Shade Sails (left) are made with a waterproof fabric which is ideal for carports or protective sails over entry ways and patios. They are ideal for business or residential use.

Tulip Umbrellas (right: Hilton Hotel Fort Lauderdale, Florida) offer up to 90% UV Protection and can be created and displayed in many colours and individually printed for branded events and trade shows.

Kelsey Klassen Glen Zotek


ConsolidateWhen purchasing in today’s market, be sure to keep in mind the idea of consolidation.

• Use Fewer Suppliers – The more suppliers you have, the less purchasing power you possess. The more busi-ness you give a supplier, the better your overall pricing.

• Limit Deliveries – Distributors will offer you discounts on pricing if you minimize the amount of deliveries you require.

Kitchen SystemsOne large factor in food cost is waste – the lack of proper systems can be expensive, sometimes up to 5% more per month. To avoid the added expense, implement the following:

• Ordering System – Use par levels on your ordering guide to ensure over-ordering does not happen.

• Prep Par Levels – Establish daily levels, thereby keep-ing food fresh, safe and out of the garbage can.

• Rotation – Establish proper procedures and practices to ensure the first product in is the first product out.

• Waste Sheets – Record all waste. This allows you to track and understand where and why waste is happening.

Seek Alternatives• Suppliers tend to show you products they want to sell

you, because they are the most profitable. Instead, ask for alternative products and samples to ensure you get the best products at the best price.

Process In House• Items such as pre-processed vegetables, cheeses,

sliced/cooked meats and sauces come at a premium price. If you have the labour and the skill, processing in house can save you a lot of money. In house process-ing can also be healthier and better quality.

Healthy OptionsAs our society is changing, healthy food is becoming in-creasingly popular, especially with children’s menus – this is a great place to start.

• Organic Meats – Many local suppliers prices are now similar to non-organic producers.

• Cooked Meats – When possible, buy raw meats for sandwiches and roast your own. This results in less so-dium and no preservatives.

Go LocalBuying local helps our economy, results in fresher food, and it’s also great for the environment. Some ideas to help you implement local offerings:

• Work with local farmers and producers in the summer months.

• Ask your suppliers – good suppliers have a list of prod-ucts that are produced in the province.

• Design menus around items that are grown locally.

Go GreenWhile going green is easier said than done, and many green products cost substantially more than traditional products, there are several other ways to be environmentally conscious:

• Ask Your Suppliers – Suppliers have lists of greener alternatives that may work for you.

• Wet Waste – Upwards of 50% of all garbage for a food-service facility is compostable; there are several com-panies that offer this type of service.

• Lighting Assessment – BCRFA’s energy advisors offers free assessments, while changing to modern lighting can save you money in the long run.

• Energy Efficient Equipment – If you rent a dishwasher, ask for an updated model that uses less water and less energy.

• Buy Local – Shipping food from across the country or other countries makes for more pollution and harms our environment. Try buying local products that reduce your carbon footprint while also promoting your local economy.

For more information, contact Glen Zoteck at (604) 315-2651 or email [email protected].


As technology of all kinds progress, Payworks ex-pects to see a continued movement from tradi-tional software to “cloud computing” technology.

In cloud computing, the user’s computer contains almost no software or data, and instead primarily uses a web browser to access services and data that are hosted on an offsite network.

Cloud computing makes it easier for payroll service pro-viders to deliver the best of their products to end users as cost-effectively as possible. Cloud computing should be of particular interest to the hospitality industry, as the 24/7 availability of these services on the web are use-ful for businesses with employees that don’t work a 9-5, Monday-Friday workweek.

Because cloud computing allows all of the functionality of a server-based system with none of the maintenance and cost, it has also opened doors to integrated workforce management systems and to new mobile technology methods, such as payroll applications for smart phones and tablet computers, and to innovative payment meth-ods, such as paycards.

Integrated Workforce ManagementAn online workforce management system fully inte-grates and streamlines Payroll, Human Resources Management, and Employee Time Management, along with Employee Self Service. This integration eliminates re-keying of data, as input is immediately shared among your chosen modules, ensuring work-flow efficiency, accuracy, and the integrity of your valuable data.

As part of an integrated workforce management system, Employee Self Service is becoming more readily adopted by businesses of all types. Employee Self Service empowers employees to view and access their own payroll information, including pay stubs and schedules, at any time and from any computer with web access. As Employee Self Service seamlessly integrates with Payroll, HR, and Employee Time Management, it can lower the costs of your payroll and HR administration while improving data accuracy.

Mobile TechnologyMobile technology is becoming more pervasive and can be very useful in the workplace; however, there is little sense in adopting technology just for technology’s sake. Organizations should only adopt those applications that make sense for their business.

Businesses need to keep in mind that as mobile technol-ogy becomes more commonly used in the workforce, it is introducing a new element into data protection. An organi-zation’s control over confidential and private data lessens as it moves beyond the walls of the office and employees take ownership over their own data. Employers should prepare to educate employees on how to protect their personal data before adopting mobile technology.

Looking to the FutureEmbrace technology: over the last eight years the payroll technology industry has changed significantly, and has gone from a server-based to a web-based system. These new web-based systems are fully integrated and have taken great strides in reducing administrator workload and improving data integrity.

These systems will continue to evolve into management tools that will enable decision making within all levels of the orga-nization, contribute to employee retention and workplace ef-ficiency, and ensure both internal and external compliance.

For more information or to contact a Payworks representative, please visit us online at www.payworks.ca.

Trends in Employee Payroll Amanda Stephens

Howes Hospitality helps you to maximize profi ts and improve the performance of your business to ensure your future success through: • Business Coaching • Lease Negotiations • Operational Reviews

HH Howes Hospitality

GEOFFREY HOWEST: 604-788-9051E: [email protected]

• Marketing Concepts • Project Management • Cost Control


How much will it cost me?

Do you know what you are really paying? Your effective rate

is a combination of two things:

n Fees (also known as “assessment” or “interchange”)

you pay the Payment Brands like Visa®, MasterCard®

and Interac®

n Charges paid to your credit card processor

Look more closely at your statement: chances are your ‘true’

rate is quite a bit higher than you thought. Ask your payment

processor (or one you are considering) to review your statement

and provide a free assessment on what you should be paying.

Who determines the fees and rates ?

The payment brands determine interchange fees. The rate that

you pay for a transaction varies depending on several factors:

n Type of card (debit, credit, rewards card)

n Type of transaction

(the card is present, a phone order, an online order)

n Your average transaction volume

The fee is also tied to the level of risk for that transaction;

the lower the risk, the lower the rate will be. So, for example,

a transaction conducted in a card-present environment, such

as in a store, is a lower risk and fee than in a card-not-present

environment, such as on a Web site.

In addition to interchange fees, the Payment Brands may

charge an assessment fee, which covers the costs of managing

their network.

If you’re considering credit and debit card processing for your business, chances are you’ve seen some low advertised rates or promotions. Or, if you already accept credit cards, you might be looking at the fine print on your statement and wondering if you’re getting the best overall pricing on your merchant account.

Low rates may look appealing, but there’s often more to it than meets the eye: have you looked closely at the fine print on your statement? Most monthly statements are so complex that few business owners take the time to read them. Unfortunately, when they do, they often find hidden fees and discover they are paying too much for their payment processing.

Price is one of a number of factors to consider when choosing a payment processor for your business. Choosing a processor that doesn’t suit the needs of your business can cost you dearly. The following outlines some of the key things to consider when opening a new merchant account or switching your credit card payment processing.

Selecting a payment processor:

Are you getting the best deal?

44 | BC RESTAURANT NEWS®MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. ®Registered trademark of Visa/Lic. User. ®Interac and the Interac logo are registered trademarks of Interac Inc. ®: Used by Amex Bank of Canada under license from American Express. ™Trademark of Chase Paymentech Solutions, LLC, Chase Paymentech Solutions authorized user. ©2012 Chase Paymentech Solutions. All rights reserved.

Chase Paymentech is a leading payment processor who works closely with BCRFA to provide members with the latest Pay-at-the-Table technology bringing credit and debit card payments right to your diners.

www.chasepaymentech.ca

For more information about Chase Paymentech’s preferred rates for BCRFA members, call:

1.877.801.1817

5 IMPORTANT CONSIDERATIONS

1

Ensure the company is experienced and financially stable.Check their background – how long have they been in the processing business? When opening a merchant account or switching your payment processor, choose a company you can count on.

3

Are their systems secure and compliant with industry rules and regulations?Cardholder data security is an important responsibility for all merchants. Do you know all the steps to be compliant? To accept payments, your business must follow Payment Brand rules and regulations. Ask your payment processor to help you become and stay compliant.

5

Do they provide merchant account statements that you can understand?Before opening or switching your merchant account, make sure you’ll get a clear statement. It’s a fact that most merchant statements are too difficult for merchants to understand. As a result, many do not have a clear grasp of their actual “cost of acceptance”.

4

Does your payment processor provide a single point of contact for all your payment needs?Who do you call if you have questions? Are they knowledgeable and courteous? Can you reach them 24/7?

2

Do they fully disclose all fees and hidden charges?Before you sign up, understand all the fees associated with your account. What will your total, true cost of accepting credit cards be? That ‘fixed rate’ may include many hidden charges and fees. There are more than 200 interchange categories that could impact you as well as a broad range of surcharges--which means you need to understand more than just your qualified rate to understand what you’re actually paying.

What is Interchange?

An interchange fee is charged on

every transaction you process,

and this fee is paid by the payment

processor to the issuing bank through

the payment brands.

Know what you’re getting and paying for.

Are you confident about what services you are getting and know exactly what you are paying for? Are there any hidden fees? Look for a payment processor that takes a customized, consistent approach to pricing. This gets you the best pricing and the best rate possible.

Choose a payment processor who takes the time to talk to you about your specific needs — a description of your business, how you fulfill your orders and so on — then determines your best pricing options. If you’re already processing credit and debit cards, and are considering switching, ask your new provider to look at your current statements and rates to determine where they can deliver better value.


Companies need a competitive compensation package if they intend to recruit and retain talent-ed and qualified employees. An important element

of this compensation package is your benefits program. The BCRFA, with the assistance of Morneau Shepell, has designed a comprehensive group insurance program for association members that addresses today’s health care needs. It includes:

• Basic life and Accidental death and dismemberment

• Long term disability

• Short term disability

• Extended health care

• Dental care

In order to provide the best possible care for your work-force while controlling the costs of the health care plan, you need a managed health care strategy. The key to creating an attractive package for your employees while remaining cost-effective is education. By understanding how to use their benefits effectively your employees can appreciate the benefits you provide.

Educate Your EmployeesEducate your employees on how best to use their cover-age. Tell them to see if their benefits coverage overlaps with the coverage available through their spouse’s health plan. In many cases, they can coordinate this coverage with their own and end up with broader coverage for the family.

Generally, the highest cost element of a benefits plan is the prescription drug coverage. One way to help reduce this cost is to make your employees aware of generic drugs. One common misconception is that generic refers to a lower quality product. It may be true that brand names have a catchy, easier to remember name and have been out in the market longer, however, the public can be cer-tain that product approval and manufacturing standards for generics are the same as those required for name brand pharmaceuticals. Don’t let advertising mislead you into thinking that there is a difference between generic and brand name drugs!

About Generic DrugsAccording to Canadian Generic Pharmaceutical Associa-tion, generic drugs offer the same high quality as their brand-name equivalents. There is no difference as far as quality, purity, effectiveness and safety between generic drugs and brand name drugs. The federal Health Protec-tion Branch must approve all drugs sold in Canada. In ad-dition, each product must also meet the strict regulations established by The Food and Drug Act, and both generics and brand name drugs are subject to the same rigorous standards.

On average, generic drugs cost approximately 45% less than their brand-name equivalents. The pharmaceutical sector is a billion dollar industry in Canada so it’s easy to appreciate the amount of money at stake.

For more information on generic drugs and the generic drug industry, please visit Canadian Generic Pharmaceu-tical Association’s web site at www.cdma-acfpp.org.

The BCRFA group insurance program provides members access to a dedicated consulting team with knowledge and resources to assist you in matters such as generic drugs as a substitute. For more information about the BCRFA’s group insurance program, contact Terry Schorn at 1-800-663-0790, extension 6362, or visit the BCRFA’s web site at: www.bcrfa.com.

Generic DrugsTerry SchornMorneau Shepell

as a substitute


New Members

Member ProgramsM

embe

rshi

pHaarsma Waste Innovations

The Restaurant at Spirit Ridge

EML Enterprises Inc.

Wrap Zone

Lupo Restaurant

Quay West Kitchen & Catering

Canada Green Packaging Inc.

Smitty’s Restaurant

Just-Eat

Eat Marketing

La Bussola

Rocket My Profit

Vision Based Software

Northwest Systems Corp

Silvco Textile Management

Informed Dining

Live Smart

Douglas Collage

follow us@bcrfa

@crestaurant @GoldfishKitchen @WickInnBC @mybcinfo @Irashai@TheRefineryVan @YBC_brewing @foodie_photo @TasteofKelowna @grousemountain @sushiinsooke @luporestaurant @Heather2020 @HotelVancouver @thereef @luporestaurant @Glowbal_Group @DynamicHR @dedutch @HamiltonStGrill @urbanthaibistro @CruRestaurant @OPUSBar @HartHouseRest @BurgooBistro @BCPubs @ElixirVancouver @petesplacepizza @naturesfare @HyattVancouver @winebcdotcom @PowerSmartBC @cactusclubcafe @wildapplemanteo @MonkMcQueensVan @Targetchatter @kelownamuseums@TheSmokingDog @VancouverAqua @charmmodernthai

Appointment of Karen Barnaby as Chef Product and Business Development

Well known Vancouver chef. Karen Barnaby has been appointed to a team of Leading Fresh Food companies;

Albion Fisheries, Intercity Packers, and Fresh Start Foods in the role of Chef – Product and Business Development. She will join the group effective April 16, 2012.

Karen is one of the founders of West Coast and local dining in Vancouver. She brings an incred-ible background; leading some of the best local restaurants, most recently a 17 year stint at the renowned Fish House in Stanley Park, authoring several cookbooks, teaching and mentoring count-less up-and-coming chefs her style, and writing as a regular food columnist in the Vancouver Sun newspaper. Quoting Ms. Barnaby, “I look upon myself as an interpreter, translator and teacher. I like a wide range of flavours and sensations, as hot and flavourful as Thai green curry or as soft and elusive as chestnut ice cream.”

“We expect Karen to bring new and creative ideas to each company’s product lines as well as directly with customers, chefs and alike. Karen has a unique and outstanding talent that the food scene around BC can benefit greatly from” says John Milobar, President, Albion Fisheries.

Intercity Packers, Albion Fisheries and Fresh Start Foods process meat, seafood and produce products respectively for the food service, hospitality and retail markets in Western Canada and are part of the Gor-don Food Service Family.

Mem

bers

hip


Connect Make new contacts, share information and discuss the latest industry news with your fellow restaurateurs. Our blogs, discussions and forums are the easiest way to share information with BCRFA members in your region or across the province, and our enhanced social media platform helps you grow your professional network.

Stay InformedThe BCRFA is the industry’s go-to source for vital up-to-date information that helps you stay informed about the issues that matter. We keep the members-only section filled with the latest industry stats, trends and articles that help you make smarter business decisions. Have an HR question? Login to our “Ask Gillian” section for useful in-formation on employee relations or download our Restau-rant Regulations Made Easy in BC manual – complimen-tary to members.

Market Our new website is the perfect outlet for both restaurants and suppliers to gain an advantage in the marketplace. The BCRFA has developed the province’s most compre-hensive online restaurant database and suppliers’ guide and our members are featured front and centre. BCRFA members have the exclusive opportunity to highlight their business through personalized interactive profiles; upload pictures, video, menus, logo, company/ product descrip-tion, website link, and contact information on your own space to showcase your business. To ensure you make the most of your listing - login to bcrfa.com to activate and personalize your company page. Have an event or a promotion that you would like to share? Let us know and we’ll post it on our industry events calendar.

For more information about your online account, please contact Morgan at 604-669-2239 or [email protected]

Learn how you can make the most out of the new bcrfa.com

www.bcrfa.com

Over the recent months, the BCRFA team has endeavored to produce the most comprehensive and groundbreaking membership benefits package. Our focus was on innovative ways to connect, inform and market our restaurant and associ-

ate members, and in doing so we have created a number of new membership features that will help your business succeed. We started by launching a website with an aim to make it the most engaging, resourceful and up-to-date tool for restaurants, supplier and consum-ers. bcrfa.com is more than a website that informs you about the latest industry programs and news - it is an online community that allows you to connect with employees, business owners, industry leaders and consumers.


†All applications are subject to credit approval and applicants must be an offi cial BCRFA member in good standing. *Certain terms and conditions apply. Monthly transaction fee for Chase Paymentech Now! and Advantage Gift Card Programs. Subject to merchant entering into a Gift Card Agreement with Chase Paymentech, pricing available for the term of the Gift Card Agreement with Chase Paymentech. Gift Card production costs, including cards are extra. TM Trademark of Chase Paymentech Solutions, LLC, Chase Paymentech Solutions authorized user. All other trademarks, registered trademarks, product names and logos identifi ed or mentioned herein are the property of their respective owners. Subject to range limits and wireless service availability. © 2012 Chase Paymentech Solutions. All rights reserved.

Solutions for your industry: Pay-at-the-Table Countertop and contactless Mobile, long-range wireless Ecommerce Gift card programs

for as low as $6/month*

Service for your business: Certifi cations with leading

Restaurant Management systems Live, 24/7 customer support Free cost comparative assessment Preferred rates for BCRFA members†

Paying too much to accept credit and debit cards? We can help.Let Chase Paymentech provide you with a free cost analysis and help you get the right solution for your business.

visit: www.chasepaymentech.ca

Getting started is easy!1.877.801.1817

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BCRN Supplier's Guide Issue

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