Turbo charge your Banking BusinessSMART Banking . SMARTER Customers . SMARTEST Processes

SMART Banking . SMARTER Customers . SMARTEST Processes

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Smarter Bank is differentiated on the outside, which makes it agile in the market place.

Profitability & Growth

Smarter Bank is simplified on the inside, which means it has a simpler operating model.

Governance, Risk and Compliance Framework

Smarter bank uses ease of execution to deliver excellence and efficiency.

Customer Centricity & Communication

3Who moved my cheese andHow to get it back

Top Concerns For Banks

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Improve process quality leading to efficient

operations and Predictable Outcomes

Improve Customer Experience leading to better retention and

market share

Engender Continuous Process Improvement leading to productivity

enhancement

Improve Business Agility resulting in

responsiveness and change management

Optimization leading to greater competitiveness

5Real issues are somewhere else

6The Back Office Black Hole

7Blind Spots and Accountability Gaps

8The Iceberg Phenomenon

9Visibility. Accountability. Adaptability

Business Insights/KPIs Operational Reports

BA

M/

DA

SHB

OA

RD

S

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Birds of a feather, flock together

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Automation Simplifies Processes to Amplify their Outcomes

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Banks cant afford to miss the opportunity to Automate NOW

Industry Frameworks and Solution Accelerators

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Banking Framework Key Processes Automated

Retail

A/c Opening & Maintenance

Term Deposit Services

Customer Services

Customer Request Mgmt

Locker/Custodial Services

Payment & Settlement

Fund Transfer & Remittance

Forex Operations

PDC Operations

Interest/Dividend Warrants

Inward & Outward Clearing

Lending & Mortgage

Loan Originating

Loan Underwriting

Loan Servicing

Early Warning System

Collection & Disputes

OrganisationalCorporate/ Commercial Credit Card & Third Party

LC Issuance & Amendment

Bills of Exchange

Shipment Credit

Bank Guarantee

Commercial Loans

Corp Term Loans/Limits

Audit/OR Management

Contracts Management

Corporate Finance

Asset Management

HR Processes

Wealth Management & Depository

Security Trading

Credit Card Issuance

Credit Card Servicing

Bancassuance

Is Your Bank Up To Speed?

20230% ROI in 1 Year

Drive Revenue Growth

Improve Customer Experience

Enhance Operational Efficiency

CSAT scores improved by 7 Points

Turn around Time reduced by 70%

Always one step aheadThats where we keep our clients

But Banks Still Struggle To Automate Untamed Business Processes

Financial Service Frameworks

Revenue Growth Customer ExperienceOperational Risk and

Efficiency

Ret

ail

Len

din

g

We

alth

Car

d

Co

mm

erci

al

Def

ault

Man

agem

ent

Secu

riti

es

Ch

eck

s

Issu

er

Acq

uir

er

Co

llect

ion

s

Co

mm

erci

al

Customer Onboarding

Know your Customer

Up Selling/Cross Selling

Unified Process Automation Framework (UPAF)

Paym

ents

Branch Centralization

and Automation

Mobile Capture

Compliance - FATCA

Corporate Credit

Request Management and

Query Management

Customer Communication

Management

Imaging Document Management SystemBusiness Process

ManagementCustomer Communication

Management

"The BPM solution, OmniFlow Suite, from Newgen has enabled us to centralize a large number of our processes, resulting in leaner and efficient branches.

Branches have been able to focus on sales while the processing activities are moved to centralized back office in Mumbai. The Turn Around Time (TAT) has been

significantly reduced, leading to better customer experience., Deutsche Bank

Why Newgen

Newgen is a BANKING BPM company which combines advantages and discards disadvantages of a financial technology player (Domain + templates rigidity) and generic technology player (Agile framework long build time high cost of ownership)

QUICK STARTAT LOW COST

MADE TO ORDEREASY TO CHANGE

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An important key for the day

Some Recommendations

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Rome was not build in a day

Slow Trigger, Fast Bullet

Driving Transformation through Process Automation

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How do I educate my peers on what we need to do?

How can I engage re-using your implementations/assets?

How can we create business case and identify processes?

How do we build process/technical resources?

Where do I start?

Birds of a Feather Networking - How do we Engage?

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Introducing BPM Test Drive

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Together we Win

Finite players play within boundaries

Infinite players play with boundaries

- James Carse

Happy Holidays!