Avaya SalesTraining Nov27 2014

8/10/2019 Avaya SalesTraining Nov27 2014

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Avaya Sales OrientationNov 27, 2014


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Agenda

AVAYA Overview & Trends

Video Conferencing

Collaboration & Mobility

Data Networking

Customer Priorities & IT-Infrastructure

Contact Center

More Info & Training


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Bell's telephone 1stmade public in 1876


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Avaya: 125+ Year Heritage

1874 - The telephone is bornAlexander Graham Bell invents the telephone in Brantford, Ontario,

only 103 kilometers (64 miles) from Nortel Networks present world

headquarters. Patent rights go to the National Bell Telephone

Company (U.S.) and Bell Telephone Company of Canada.

2009


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Avaya: Strong, Stable and Growing

6

INVESTINGIN R&D

5,400 patents or patentspending

ENVIRONMENTALLYSOUND

40% more energy efficientthan any other network

19,000Employees in 54 Countries

Nearly10,000 Channel Partners Worldwide

Labsin Australia, Canada, Germany, India,Japan, Singapore, US and the UK

32Global Delivery Support CentersLargest global installed base

HeadquartersBasking Ridge, NJ

USA


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TODAYAvaya is the leading Collaboration Company

Collaboration &Mobility

Video DataNetworking

ContactCenter


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The Markets We Serve

EnterpriseSmall & Medium

Business (SMB)

Mid-Market

(MM)SERVICES

Data | Video | Unified Communications | Contact Center


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Businesses Worldwide Rely on Avaya

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More Than 5,500Healthcare Institutions

Top 10Hotel Groups

16,000Retail Sites

Top20 Airlines

Nearly 5,000EducationalInstitutions

Government

Agencies

in more than

25 Countries

70% of the LargestBanks

Every

Fortune 100Manufacturing

Company


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14K 25K

6K 80


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Three trends that are changing the game...

BYOD & Mobility

Implication:

The network will havethe intelligence to

recognize and profileaccess based on device

Collaboration and thecloud

Implication:

Provisioning new

applications has to befast, secure, and end toend.

Virtualization

Implication:

The network has to

evolve to maximizebenefits from servervirtualization


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Workforce is Increasingly Distributedand Mobile

*Gartner IT Symposium 2011Scott Nelson, Gartner Analyst**IDC Predictions 2012: Consumer - More Mobile, More Connected***Gartner BYOD study by David Willis May 2013****Global Workplace Analytics 2013

Of consumers who own atablet also use it for workpurposes**

35.7%

Of companies worldwide willenact BYOD programs by2017***

50%

Teleworkers areOf employees are spendingover 20% of their time awayfrom the office*

40%

more productive

on average than their

colleagues in the office****

15-55%


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of respondents say

video collaborationimproves efficiencyand productivityWainhouseThe Real Benefits of Using Video 2013

94%

Video Collaboration Everywhere

Video on the GoOne-on-One

or Group Meetings

Unlimited Free Mobileand Desktop Clients

Avaya ScopiaVideo Solutions

Conference RoomMeetings


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Agenda


Video Conferencing


Data Networking


Contact Center



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Top Customer-Business Priorities

QualityTime $$$

Scope

Can I Improve response time ?

Can I Improve staff productivity ?

Can I execute faster?

Can I reduce Cost ?Whats the ROI ?

Can I increase Revenue?

Whats my CAPEX and OPEX?

Can I offer my customer Services ?

What Can I integrate with other technology ?

Can I grow , expand, scale ?

Whats your support strategy and SLA ?

How fast can you replace parts ?

Years of warranty ?


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Customer IT Infrastructure

Main Office

Head Quarter

Data Center:Feature server:

Hybrid PBX:

WAN Access:Firewall, VPN, Security

Data

Network

(STC)

CORE Layer

Edge/Access:# Floors , # of Data point# of users

What are the End-Devices?

Branch-Office

PSTN

(STC)

WAN Access: Edge/Access:


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Agenda


Video Conferencing


Data Networking


Contact Center



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Scopia End-to-End Video Solution


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Endpoints at a Glance

H.264 AVC, SVC, High Profile, H.323 and SIP

XT240

XT4200

XT5000

XT Telepresence


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UsabilityScopia Control


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Scopia MeetingSIMPLE TO SCHEDULE

Clicking Scopia Meetingautomatically populates yourmeeting invite with everythingsomeone would need to joinyour meetingdesktop,mobile, endpoint, etc.

Works in Lotus Notes too!


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The Scopia Experience


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Scopia Desktop


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SCOPIA Mobile (IOS)

So much more than anendpoint.

Moderate, invite, control

Everything is there

Full interoperability with roomsTelepresence systems and majorUC clients

H.239 Compatible

presentation with

Content Slider


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H.239 Compatible

presentation with

Content Slider

So much more than anendpoint.

Moderate, invite, control

Everything is there

Full interoperability with roomsTelepresence systems and majorUC clients. Flexiblelicensing.

Scopia Mobile (AndroidGingerbread +)


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OS

Web Browser

Client side


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Scopia Content Slider (Desktop or Mobile)


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Scalable Video Coding (SVC)

H.264 AVC

Video streams with 5% packet loss rate

SVC encoding creates layered video streams Protect the small base layer with FEC

Allows significantly cleaner video even across lossy networks

H.264 SVC


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H.264 High ProfileBetter use of Existing Network Bandwidth

High Profile gets better quality video down a slower connection

It wont make it more resilient.


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Video Conferencing Portfolio

Desktop&

Mobile

EndPoints

Infrastructure

(Endpoints)

(Middleware &Soft Meet-Me)


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SCOPIA SMB Solutions

MCU4

Solution

Scopia XT5000 4-Way MCULicense

MCU9

Solution

Scopia XT5000 9-Way MCULicense

Full MCU4: up to 3 remote endpoints+ local XT

Full MCU9: up to 8 remote endpoints+ local XT


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SVC

Need to Grow? CASCADE

Virtual MCU


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VoIP VoWLAN UnifiedComm

Mid 80s 1998 2009

Avaya Networking Has a Rich History

Real-Time application focus

1994

SynOpt icsBay Networks

BayStack

Accelar

Passport

Contivity


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What Keeps CIOs Up at Night?

Gartner has surveyed enterprises on their top priorities:

Modifying forVirtualization

7

Data Center Space,Power and Cooling

6

Pressure to MoveFaster

5

DefiningBusiness-centric

SLAs

8

1

24x7 Availability

2

Business

Continuity

3

Cost

Management

4

Demonstrating

Business

Value


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High level positioning AVAYA LAN solutions

Efficient Scalable

Always-On

Moving FasterVirtualizationServices & SLAsCost management

24x7 Availability Business Continuity

DemonstratingValue

Increasing Rate ofChange


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Ethernet

Switching


SERVICES

Contact Center Networking Unified Communications

Enterprise CampusBranch Office

& Flexible Worker Data Center

Wireless

Networking

Access

Control

Unified

Branch

Network

Management

NetworkingVirtual Enterprise Network Architecture


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Avaya Switching Portfolio -

ACCES

S

ERS 5000 / ERS 4000 / ERS 3500

ERS 8800

VSP 7000

-VSP 7000: upto 1.28 Tera switching architecture

-Upto 192 *10G

-ERS 8800: upto 720G architecture,

96 *10G, 384 Gig

CORE

-8 /24 / 48 / 96 ports

-upto 384G switching architecture

-Upto 1 Tera stacking

-PoE+ / SFP+

-Gig / 10G uplinks

-ERS 5000: upto 384G architecture,

64 *10G, 192 GigERS 5000

VSP 9000

-VSP 9000: upto 8.4 Tera switching architecture

-Upto 240 *10G


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ERS 3500 ERS 4000 ERS 5500 / 5600

10/100 24 24 / 48 0

10/100/1000 8 / 24 24 / 48 24 /48 / 96

Gig Uplinks 2

2

4 (5500 series)

10Gig Uplinks 0 2 2 ( 5600 series)

PoE/PoE+ Yes / Yes Yes/Yes PoE: YesPoE+: No

StackingBandwidth 10 Gbps 40 Gbps 80G/144 Gbps

Layer 3 Yes. No Dynamicrouting

Yes. ( OSPF withAdvanced License)

Yes ( OSPF withAdvanced License)

SMLT switchclustering

No No Yes ( withAdvanced License)

Redundant PS No 4800internal RPS YesExternal RPS: 5500Internal RPS: 5600


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Resiliency & Availability on the Core

Which aircraft would you rather be flying?

Active/Standby Active/Active

Avaya promotes always-on networking with an active/active design

2-tier network architecture when possible

3-tier network architecture driven by physical layout

No spanning tree or excessive layer 3 complexity

Efficient network design

Easy to implement, manage, and troubleshoot

Huge contributor to reducing over TCO

RESILIENCY:Act ive/Act ive


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Stacking: The Virtualized Access

Resiliency on the Access -

Scalability:Allows for expansions withno changes to Physical infrastructure!

Simplicity: Single IP: Simpler

Management/Configuration/Troubleshooting

Resiliency: Hot-swap of a unit in aStack, No Impact to any traffic or anyunits in the stack

Performance: High stacking

bandwidth: Allows for smooth trafficflow within switches

Highlights

Virtual Edge

Stacking Architecture uses

shortest path algorithm foroptimal data flow across stack

Replace a

Switch Quickly

and Easily


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Creating and Maintaining ConnectionsBetween Data Centers

Requires careful and extensive network configuration of physicaldevices and links

DataCenter

2

DataCenter

1

Core Switches

Top of Rack Switches

Server Switches

DC1 DC2

Typical Configuration Points

CRM

Financial

CRM

Financial


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802.1

Protocols runindependently

& areprovisioned

andmanaged

separately.This cancause flappingand instability.

PIM

Stability

Instability &Complexity

Number

ofcontrolplanes

Complex, Fragile & slow

convergence networkingLegacy Model

Complex Nodal provisioning

Stability

Stability,Scalability &

Simplicity

802.1

FabricConnect

OAM

ONEprotocolgreatly

simplifiesprovisioning,managementand time to

serviceNumberofcontrolplanes

Mult iserv ice networking

wi thou t mul t ip le protoco ls

Avayas Fabric Connect

Simple end point provisioningfor E2E Services

A Profound Impact on how networks will be built ! Efficient


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Deploying a unified Ethernet fabric changes aphysical network into a virtualized network;Configuration only happens at the edge

VirtualServices

Fabric

CRM

Financial

CRM

Financial

Efficient


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Avaya NetworkingAvaya Fabric Connect: A new networking architecturewith ShortestPathBridging

Provision devices, systems,VMs on the fly

Secure the network byseparating applicationsand network traffic

Provides simplified management for IT with 1/10th the time for service for newapplications, one-command network configuration.

Security

Zone

VisitorZone

Staff Zone

FacilitiesFacilities

DataCenter

RecordingData

Center

Facilities Facilities

Recording

UCZone

Scalable


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VirtualServices

Fabric

A network fabric also simplifies movement ofapplications between servers and data centersTo keep applications running 24x7

CRM

Financial

CRM

Financial

Efficient


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Dynamic Data Center Virtualization Benefits

Improved time to serviceas only the edge is provisioned; up to 25x

De-risked networkby creating a hands off core

Increased performancefor east-west data center traffic

Increased availability

certified


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Lifetime Hardware Warranty on StackableSwitches

Advanced RMA

Technical SupportLevel 1/Basic Technical support

Complements overall TCO advantage

Lifetime Warranty on Stackable Switches


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Ethernet

Switching


SERVICES

Contact Center Networking Unified Communications

Enterprise CampusBranch Office Data Center

Wireless

Networking

Access

Control

Unified

Branch

Network

Management

NetworkingNetworking


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Customers requirements nowadays

APPLICATIONS

USERS &DEVICES

USER

EXPERIENCE

Volume of enterpriseand recreational

application usage

Number and typesof devices per user

increasing

Wireless spectrum and networkcapacity critical to deliver a high

quality end user experience

Focus on delivering a high-qual i ty us er exper ience, as this will have the biggest

impact on w orker product iv i ty

Capacity

SPECTRUM &NETWORK CAPACITY


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WLAN 9100 OverviewState of the art WLAN APs that address a broad range of use cases

Next-gen wireless withpredictable performance

802.11ac

Simplified RF planning

Application QoS control

BYOD/Guest access

2-Tier architecture with

distributed controller

Swap-less upgrades

Cloud-based management

End to End Unified Access Flexible deployment

Low TCO

Bonjour support

WAP9122

WAP9123

WAP9132

WAP9133

WAO

9122

(Outdoor)

WAP9162/9173

802.11n2x2 AP

802.11n3x3 AP*

802.11ac2x2 AP

802.11ac3x3 AP

802.11n2x2 AP

802.11ac2x2/3x3

2 Radios 2 Radios 2 Radios 2 Radios 2 Radios 4 Radios

Common Advanced Feature Set

Integrated Controller

Application Control

Zero Touch Provisioning

On-Premise or Cloud Management


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How does Avaya meet the customerRequirements?

INTEGRATED CONTROLLER

No single point of failure or performance bottleneck

APPLICATION CONTROL

Full DPI at the network edgean industry first (Security)

SPECTRUM OPTIMIZED

Dual 5GHz AP for future proof migration

Enhanced high density support in 2.4GHz


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Avaya delivered an outstanding user experience atSochi Olympics

Changing Social Media Landscape

3 devices per user; 120,000 individual accessconnections;Zero users to 40K users in one day

2,500 Access points; Huge usage fluctuations.

Walking in a Wi-Fi Wonderland*

Capacity


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Agenda


Video Conferencing


Data Networking


Contact Center



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What are the customer requirements in UC

Mobility & CollaborationAdopt BYOD

Multiple device access

Reachability, Responsiveness

Tie Branches

Unified Dial plan

Centralized administration

ResiliencyActive/Active (Zero Downtime)

Business Continuity


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Avaya AuraArchitecture

Three Tiered Architecture

Clients and Devices

Desktop and MobileDevices

Avaya FlareExperienceAvaya one-X Clients

Video Endpoints

Communications

Infrastructure

Data

Infrastructure

Session Manager, SBC

SystemManager

Voice/VideoServices

Presence/IMServices

ApplicationIntegration

Core Communication Services

Communication Applications

Avaya Agile CommunicationsEnvironment(ACE)

Avaya AuraMessaging

Avaya AuraConferencing

Avaya AuraContact Center

A IP T l h P tf li T d


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Avaya Aura

System Manager

Avaya Integrated

Management

Unified

Management

Suite

Avaya Aura SoftwareAvaya Aura

Communication Manager

Avaya Aura

Session Manager

Avaya Aura

CM Branch

Avaya Aura

SIP Enablement Services

Avaya Aura

CM Messaging

Avaya Aura

Application Enablement Services

Avaya Aura

Presence Services

Servers

Duplex

High Reliability

Communication Server

Embedded

Communication ServerSimplex


Avaya IP Telephony Portfolio Today

G430

Branch Gateways G650 High-Density

Gatewayfor Legacy Use Only

Media Gateways

G450 Gateway

for medium

offices

Communication Devices & Applications

9600 Series & H-Series

Unified Communications - Mobility Solutions

Aura Conferencing 1600 Series
http://images.google.com/imgres?imgurl=http://gadgets.boingboing.net/iphone_vista.jpg&imgrefurl=http://gadgets.boingboing.net/2008/05/&usg=__y6gDsL_ZhxAfuRFhpf8LwpDJt18=&h=574&w=319&sz=47&hl=en&start=57&sig2=PIhOtO8Jk0Is-zI58F8ESw&um=1&tbnid=KC16WhGUNxB18M:&tbnh=134&tbnw=74&prev=/images?q=iphone&ndsp=20&hl=en&sa=N&start=40&um=1&ei=2wl6SpTPDYHANf2ZlagO


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Avaya Aura Solution For Midsize Enterprise

Target 250

to 2400users,10s of

locations

Utility

ServerincludingEnterpriseDirectory

Server

Single

pathinstall,

fast, lesscostly

Secureremotemonitoring

(SAL)

Avaya Common Server

Avaya Aura Solution for Midsize EnterpriseUses System Platform technology

UC Applications

In-a-boxAvaya Aura Session

Manager

Avaya Aura System

Manager

Avaya Aura Presence

ServicesAvaya Aura Application

Enablement Services

Communication Manager

Utility Services

Avaya Aura

Communication Managerand Communication

Manager Messaging

Avaya Aura System

Platform

2502400 usersLess complex, quicker turn-up, less support

needed for system management/expansion

CM Messaging

300 agent Contact Center

High Availability (New with 6.2)

Basic Configuration


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Media Gateways

Communication Manager Software SIP Enablement Services

Media Gateways

Connect to Media Servers

Provide TDM-to-IP convergence

DSP Resources & Trunks

Local or Remotely (no limitations G430/G450/G650)

G430

Branch Gateways

G650- High-Density

Gateway (for Legacy)

Media Gateways

G450 Gateway

(250 Branches)

Servers

Duplex - High Reliability


Embedded


Simplex


C d I f t t


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Converged InfrastructurePSTN STC Gateways

- G450 Media Gateway:Can handle 2,400 users.8 Slots per Gateway.Additional Power supply can be used.Max VOIP resources : 320

-- G430 Media Gateway:150 Users.3 Slots per GatewayAdditional two 2 Slots Module can be addedMax VOIP resources : 115


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Survivability on Aura

WAN

Head Office Main Servers

Branch Local Survivable Server


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Media Gateways

Communication Manager Software SIP Enablement Services

G430

Branch Gateways

G650- High-Density

Gateway (for Legacy)

Media Gateways

G450 Gateway

(250 Branches)

Servers

Duplex - High Reliability


Embedded


Simplex


Communication Devices & Applications

9600 Series & H-Series

Unified Communications - Mobility Solutions

Aura Conferencing 1600 Series
http://images.google.com/imgres?imgurl=http://gadgets.boingboing.net/iphone_vista.jpg&imgrefurl=http://gadgets.boingboing.net/2008/05/&usg=__y6gDsL_ZhxAfuRFhpf8LwpDJt18=&h=574&w=319&sz=47&hl=en&start=57&sig2=PIhOtO8Jk0Is-zI58F8ESw&um=1&tbnid=KC16WhGUNxB18M:&tbnh=134&tbnw=74&prev=/images?q=iphone&ndsp=20&hl=en&sa=N&start=40&um=1&ei=2wl6SpTPDYHANf2ZlagO


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5 800x480 LCD,

Capacitive Touch Screen5 800x480 LCD,

Capacitive Touch Screen7 1280x800 LCD,

Capacitive Touch Screen

Avaya Collaboration StationsHardware

H139 H149

Wired Ethernet WiFi or Ethernet WiFi or Ethernet

Video or PC desktopon external monitor

Video or PC desktopon external monitor

Picture in picture: Videooverlaid on PC desktop

Full HD (1920x1080 at 30 frames per second) video camera10/100/1000 b/s ethernet with PoE for LAN connection

10/100/1000 b/s ethernet for PCAnalog handset and headset port

One high power (up to 1.8A) USB portHDMI output; HDMI input; 48v input for optional power supply

H179

Wired Handset Wireless (DECT) Handset Wireless (DECT) Handset

Bluetooth BluetoothN/A

Avaya E 159/E 169 Smart Docking Media Stations


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Model E-169:iPad in Landscape Stance

Avaya E-159/E-169 Smart-Docking Media Stations

E-169PremiumSmart-Docking

E-159Mid-RangeSmart-Docking


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AVAYA SIP Phones

E129

SIP Based

Monochrome 128x40 pixel display (2 x 1),with three rows

Single line, 2 calls/line operated with flash key

Dual 10/100 Ethernet ports

Compatible with Power over Ethernet (PoE);

requires PoE Class 1 settings

E169 Media Station

USB handset with cord

Tablet stand

Gigabit Ethernet with integrated switch port & POE

Graphical LED display (2 x 1 display) 128x40

pixels on USB handset Support Apple devices and Android devices

6-speaker, 1 passive radiator design

Advanced Phone Series


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Advanced Phone SeriesIP & Digital

Avaya 9608 Avaya 9621G / 9641G Avaya 9504 Avaya 9508

High End , Color ScreenIP Desk phones supported by IP Office 500v1 and v2 only

LCD, paper less, Econ om yDigital, paperless

8 dual LED buttons

Up to 24

programmed

buttons

Full DuplexSpeakerphone

Touch screen, color, GigE phones

10 emulated LED buttons

up to 24 programmed buttons

Customizable faceplate

Bluetooth ready and USB (9641G) Full Duplex Speakerphone

4-line LCD Display

4 Dual Red/Green

LED buttons

4 Interactive Softkey

buttons Up to 12 programmable

keys

Two- Way

Speakerphone

3.8 inch LCD Display

(181*120) with backlight.

8 Dual Red/Green LED

buttons

4 Interactive Softkeybuttono Up to 24 programmable

keys

12-button expansion

modules (max 3)

Full Duplex

speakerphone


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Avaya 9608 IP Deskphone

Cost sensitive functional phone targeted atsmall to large enterprises

Customers migrating from digital to IP

Access to 8 lines

LED buttons on each side of display

Monochrome graphical 8 line display with awhite backlight

Ethernet interface for LAN connectivity10/100 Mbps

Second Ethernet interface 10/100 Mbps

Headset Interface and Speakerphone

Supports the new 2 x 12 button module andthe original 24 button module

PoE Class 1

G.722 Standards-based wideband Codec


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Avaya 9611G IP Deskphone

Access to 8 lines

LED buttons on either side of display

Ethernet interface for LAN connectivity10/100/1000 Mbps

2ndEthernet interface 10/100/1000 Mbps

Headset Interface

Speakerphone

3.5 color display with a white backlight

Integrated Gigabit

USB Interface

Supports the new 2 x 12 button moduleand the original 24 button module

PoE Class 1

G.722 Standards-based widebandCodec


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Color Touch screen; 4.3 diagonaldisplay with white backlight

Supports version of Avaya FlareExperience

Wideband audio codec to

delivering exceptional audioperformance (headset, handset,speakerphone)

LAN connectivity 10/100/1000Mbps

2ndEthernet interface

10/100/1000 Mbps

PoE Class 2

Does not support button module


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Color Touch screen display

Supports version of Avaya FlareExperience

Wideband audio codec: exceptionalaudio (headset, handset, speakerphone)

LAN connectivity 10/100/1000 Mbps

2ndEthernet interface 10/100/1000 Mbps

USB interface

Integrated Bluetooth *

PoE Class 2

2 x 12 button module & original 24button module

Button Module


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2 x 12 Button Module

Two pages with 12 buttons giving atotal of 24 available buttons

New quick-labeling feature buttonlocated under the display

Dual color LEDs /buttons

12 row graphical display

Three 12 button modules can besimultaneously connected to anyone of the new 9600 Series IPDeskphones (except the 9621G)

Button Module


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1400 Series Digital Sets

32 keys with

LEDs

1403 Walkup1408 Everyday

1416 Navigator

4 line 24 char display3 soft keys

16 paper labels keys(withLEDs)

Support of DBM(max 3)

2 line 16 char display

3 feature keys3 line 24 char display

3 soft keys

8 paper labels keys(withLEDs)

700469968

B189- IP Audio Conference Phone


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B189- IP Audio Conference PhoneTouch Screen


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Audio Conference Phones (Analog & SIP)

Range of sleek, professional, FullDuplex Conference phones

Superior voice quality

Omni-direction speakers and

microphones

Expansion Microphones

SIP or Analog

SD Card for Call Recording.

88

B149 - Analog

B159 - Analog

B179 - SIP


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Avaya one-X Mobile

Message

Waiting

Indicator

Line

Appearance

Multiple Line

Appearance

Keypad dial

conversion rules

Features button

launches feature

menu Recents shows SIP

and Lite call activity

C

All iOS contacts +

Corporate Directory

search (reqs ActiveSync)

Settings screen for dial

rules, SIP Settings and

client logging

Handoff button

initiates Extend

Call to Cellular

interface

Simultaneously

manage multiple

calls

Control Buttons

(Hold/unhold, mute,

speakerphone)

Merge

(Conference),

Transfer

SIP indicator/

Lite toggle

Multiple Device Access


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Multiple Device AccessOne accountany device

SIP Phone Avaya

Communicator

Client

Avaya

Communicator

for Android

Avaya

Communicator

for iOS

SIP Multiple Device Access

Up to 10 SIP devices registered concurrently

Answer on any device

Move calls back and forth as desired

H.323 & SIP Dual Registration:

SIP soft-client can be deployed for users with H.323 desk phones

No need to convert desk phones to SIP

Both desk phone and soft clients logged in at same time

Answer on either device

Move calls back and forth as desired

Avaya Communicator


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Avaya CommunicatorContacts - Local and CES Favorites

Contacts Tab

Contacts SourceSelector-Local-Corporate Directory-Corporate Favorites

Tap to Call/Email

Avaya Communicator


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Avaya CommunicatorPresence

Set custommessage

Presence status

Set presence status

Presence status is visibleacross all tabs

Avaya Communicator forAndroid does not publishautomatic presencestatus updates for SIPpresence

If configured correctly,will receive automaticpresence status updatesfrom another client thathandles SIP presenceand is logged in

How do you use UC in Starbucks?


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Flare securely connected ,via SBCAE, to the EnterpriseOther apps using the Internet

1. Buy coffee,

sit down

2. Connect to

WiFi

3. Sign in to

VPN

4. Open

Avaya App

5. Make Calls

6. Wait for call

back

7. Check

Twitter

8. Skype your

Mum9. Play

multiplayer

game with

friendsStill on VPN waiting for a call?

Are you sure you want to run these apps through the Enterprise?

The SBC way! 1. Buy coffee,sit down

2. Connect toWiFi/3G

3. Avaya Appregistersto SBCAE

4. Make Calls

6. Wait for

call

back

7. Check

Twitter

8. Skype yourMum

9. Play

Games

Does your enterprise allow full VPN access from iPad ?Many security conscious customers do not.

Avaya SBCE: SIP Trunking Architecture


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Avaya SBCE: SIP Trunking ArchitectureUse Case: SIP Trunking to Carrier

Carrier offering SIP trunks as lower-cost alternative to TDM

Heavy driver for Enterprise adoption of SBC

THE DMZ IS A SECURITY RECOMMENDATION, NOT A REQUIREMENT

Avaya SBCE is located in a DMZ behind the Enterprise firewall

Services: security and demarcation device between the IP-PBX and the Carrier

NAT traversal,

Securely anchors signaling and media, and can

Normalize SIP protocol

AvayaSBCE

DMZ

SIPTrunks

Enterprise

IPPBX

Carrier SIP trunks to the Avaya Session Border Controller for Enterprise

Carrier

InternetFir

ewall

Fir

ewall


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UC Integrated Multimodal Collaboration SolutionAdhoc and Meet-me Conferencing

High definition Audio & Video

Start with audio

conferencing

Add video

conferencingwhen you are ready

Add Webconferencing

From any Device


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From any Device

on iPad on an iPhone*

on Windows on a browser

Web Collaboration Application - Browser


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Web Collaboration Application - Browser

Participant

RosterwithRichmoderatorcontrols

EnablingVOIP

Audio orMultistreamvideo

RemoteDesktopcontrol

Public /Private chatMeetingNotes,

ActionMulti-stream continuous presenceVideo w self view

Video window can be docked out

Web Collaboration Application - Mobile


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Web Collaboration Application - Mobile(iOS and Android)

Engage in Full Multi-media Conferences from your Smart Phone

Single stream video (active speaker)

AAC-Scopia Integration


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AAC Scopia Integration

Video Conferencing Unified Communications

Avaya Aura


FlareWindows

FlareiPad

iOS,Android

PhonesConferencePhones

one-X

Elite MCU

Desktop VC

SystemsTelepresence

Room System

Scopia

Mobile

Scopia Desktop
http://www.google.com/imgres?imgurl=http://www.telepresenceoptions.com/images/xt5000.jpg&imgrefurl=http://www.telepresenceoptions.com/2012/01/radvision_launches_the_industr/&usg=__WFKRMIYuooJi8Wq1olFY0S2fj64=&h=347&w=382&sz=26&hl=en&start=2&zoom=1&tbnid=iLHUh1hQCBMNdM:&tbnh=112&tbnw=123&ei=GdC-T5_VEc-EsgLb64HeCQ&prev=/search?q=radvision+xt5000&hl=en&sa=X&gbv=2&tbm=isch&prmd=ivns&itbs=1http://www.google.com/imgres?imgurl=http://www.pindelski.org/Blog/iPad_size.jpg&imgrefurl=http://pindelski.org/Photography/category/photography/page/3/?amp;paged=6&usg=__Qr3IgbO1aSpwnwMCxWTXBQUNnnY=&h=386&w=308&sz=16&hl=en&start=39&itbs=1&tbnid=esFmq02YJNp0KM:&tbnh=123&tbnw=98&prev=/images?q=IPAD+field+technician&start=20&hl=en&sa=N&gbv=2&ndsp=20&tbs=isch:1


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LicenseCoreSuite(New)

PowerSuite

(New)

Avaya Aura CM, System Manager ,Session Manager, IM/Presence,Survivability, CM Messaging

Avaya/1-X Communicator forDesktop and Mobile clients, EC500

Desktop P2P Video

Microsoft Lync Desktop Integrationw/ACA

SBCE Remote Access (7:1, HA)

SBCE SIP Session (7:1, HA)

Avaya Collaboration Environment

Avaya Aura MessagingBasic Mainstream

Avaya Multimedia Messaging Basic Enhanced

AvayaLive Video: right to 25%discount

Avaya Aura Conferencing

Scopia Desktop & Mobile per Port

List Price USD/User, New $275 $375

y

IncludedA-la carte Analog and Basic/Enhanced IPT licensescontinue to be available for sale

Not Available in Middle-East!


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Hybrid Solution.Hot Resiliency.

Affordability.

Easy integration with other vendors.

Better Support

Simplicity

A d


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Agenda


Video Conferencing


Data Networking


Contact Center



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Avaya Aura Contact Center Suite

IVR Web Chat Email

AutomatedExperience

Management

Agent Environment

Performance Management

Reporting Analytics WFO

Chat Email

MMS

MMS

SMS

SMSVideo

XML

XMLVoice

Assisted Experience Management

Immerse the Agent into the experience

Manage, Learn & Apply

Bring Full Context to Every Session

Orchestrate and Automatethe Customer Experience

Connect & Open the Enterprise

111

Avaya Aura Contact Center


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SelfService Recording,

Scheduling

Avaya Aura Contact CenterSolutions for Todays Requirementsand Tomorrow!

AvayaPresence

Server

AvayaSocialMedia

Manager

Email

SocialMedia

InboundVoiceVideo

WebChat

SMS

IMInstantMessaging Agents

EndCustomers Avaya

AuraContactCenter

Expert Assist

Skillsets

Back Office

Avaya AuraExperience

Portal

AvayaWorkforce

Optimization

Management &Administration

OpenQueueAny

WORK

Preview/ProgressiveOutbound

Avaya WFO Workforce Management
http://www.facebook.com/avaya


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Voice &Screen

Recording

Encryption

PCI Pause &Resume

QualityMonitoring

WFM

eLearning

& Coaching

PerformanceManagement

CustomerFeedback

SpeechAnalytics

Compliance & Liability Operations Centric Customer Centric Performance Optimisation

Contact Centre Maturity

Enterprise

Value

Avaya Aura

CONTROLMANAGER

Single Point forAdministration

Avaya Aura

PERFORMANCECENTER

Single Point for

MI & Reporting

Desktop &Process

Analytics

A d


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Agenda


Video Conferencing


Data Networking


Contact Center



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2014 Avaya Inc. All rights reserved. 116116

More Self-paced Trainings

Visit: www.avaya-learning.com

Function Acronyms:

APSS AVAYA Professional Sales SpecialistSales

APDS AVAYA Professional Design Specialist Pre-SalesACIS Basic post-sales

ACSS Advanced post-sales

For More support: [email protected]
http://www.avaya-learning.com/http://www.avaya-learning.com/http://www.avaya-learning.com/http://www.avaya-learning.com/


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Avaya SalesTraining Nov27 2014

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Transcript of Avaya SalesTraining Nov27 2014