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Avaya Sales OrientationNov 27, 2014
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Agenda
AVAYA Overview & Trends
Video Conferencing
Collaboration & Mobility
Data Networking
Customer Priorities & IT-Infrastructure
Contact Center
More Info & Training
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Bell's telephone 1stmade public in 1876
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Avaya: 125+ Year Heritage
1874 - The telephone is bornAlexander Graham Bell invents the telephone in Brantford, Ontario,
only 103 kilometers (64 miles) from Nortel Networks present world
headquarters. Patent rights go to the National Bell Telephone
Company (U.S.) and Bell Telephone Company of Canada.
2009
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Avaya: Strong, Stable and Growing
6
INVESTINGIN R&D
5,400 patents or patentspending
ENVIRONMENTALLYSOUND
40% more energy efficientthan any other network
19,000Employees in 54 Countries
Nearly10,000 Channel Partners Worldwide
Labsin Australia, Canada, Germany, India,Japan, Singapore, US and the UK
32Global Delivery Support CentersLargest global installed base
HeadquartersBasking Ridge, NJ
USA
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TODAYAvaya is the leading Collaboration Company
Collaboration &Mobility
Video DataNetworking
ContactCenter
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The Markets We Serve
EnterpriseSmall & Medium
Business (SMB)
Mid-Market
(MM)SERVICES
Data | Video | Unified Communications | Contact Center
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Businesses Worldwide Rely on Avaya
9
More Than 5,500Healthcare Institutions
Top 10Hotel Groups
16,000Retail Sites
Top20 Airlines
Nearly 5,000EducationalInstitutions
Government
Agencies
in more than
25 Countries
70% of the LargestBanks
Every
Fortune 100Manufacturing
Company
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14K 25K
6K 80
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Three trends that are changing the game...
BYOD & Mobility
Implication:
The network will havethe intelligence to
recognize and profileaccess based on device
Collaboration and thecloud
Implication:
Provisioning new
applications has to befast, secure, and end toend.
Virtualization
Implication:
The network has to
evolve to maximizebenefits from servervirtualization
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Workforce is Increasingly Distributedand Mobile
*Gartner IT Symposium 2011Scott Nelson, Gartner Analyst**IDC Predictions 2012: Consumer - More Mobile, More Connected***Gartner BYOD study by David Willis May 2013****Global Workplace Analytics 2013
Of consumers who own atablet also use it for workpurposes**
35.7%
Of companies worldwide willenact BYOD programs by2017***
50%
Teleworkers areOf employees are spendingover 20% of their time awayfrom the office*
40%
more productive
on average than their
colleagues in the office****
15-55%
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of respondents say
video collaborationimproves efficiencyand productivityWainhouseThe Real Benefits of Using Video 2013
94%
Video Collaboration Everywhere
Video on the GoOne-on-One
or Group Meetings
Unlimited Free Mobileand Desktop Clients
Avaya ScopiaVideo Solutions
Conference RoomMeetings
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Agenda
AVAYA Overview & Trends
Video Conferencing
Collaboration & Mobility
Data Networking
Customer Priorities & IT-Infrastructure
Contact Center
More Info & Training
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Top Customer-Business Priorities
QualityTime $$$
Scope
Can I Improve response time ?
Can I Improve staff productivity ?
Can I execute faster?
Can I reduce Cost ?Whats the ROI ?
Can I increase Revenue?
Whats my CAPEX and OPEX?
Can I offer my customer Services ?
What Can I integrate with other technology ?
Can I grow , expand, scale ?
Whats your support strategy and SLA ?
How fast can you replace parts ?
Years of warranty ?
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Customer IT Infrastructure
Main Office
Head Quarter
Data Center:Feature server:
Hybrid PBX:
WAN Access:Firewall, VPN, Security
Data
Network
(STC)
CORE Layer
Edge/Access:# Floors , # of Data point# of users
What are the End-Devices?
Branch-Office
PSTN
(STC)
WAN Access: Edge/Access:
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Agenda
AVAYA Overview & Trends
Video Conferencing
Collaboration & Mobility
Data Networking
Customer Priorities & IT-Infrastructure
Contact Center
More Info & Training
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Scopia End-to-End Video Solution
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Endpoints at a Glance
H.264 AVC, SVC, High Profile, H.323 and SIP
XT240
XT4200
XT5000
XT Telepresence
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UsabilityScopia Control
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Scopia MeetingSIMPLE TO SCHEDULE
Clicking Scopia Meetingautomatically populates yourmeeting invite with everythingsomeone would need to joinyour meetingdesktop,mobile, endpoint, etc.
Works in Lotus Notes too!
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The Scopia Experience
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Scopia Desktop
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SCOPIA Mobile (IOS)
So much more than anendpoint.
Moderate, invite, control
Everything is there
Full interoperability with roomsTelepresence systems and majorUC clients
H.239 Compatible
presentation with
Content Slider
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H.239 Compatible
presentation with
Content Slider
So much more than anendpoint.
Moderate, invite, control
Everything is there
Full interoperability with roomsTelepresence systems and majorUC clients. Flexiblelicensing.
Scopia Mobile (AndroidGingerbread +)
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OS
Web Browser
Client side
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Scopia Content Slider (Desktop or Mobile)
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Scalable Video Coding (SVC)
H.264 AVC
Video streams with 5% packet loss rate
SVC encoding creates layered video streams Protect the small base layer with FEC
Allows significantly cleaner video even across lossy networks
H.264 SVC
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H.264 High ProfileBetter use of Existing Network Bandwidth
High Profile gets better quality video down a slower connection
It wont make it more resilient.
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Video Conferencing Portfolio
Desktop&
Mobile
EndPoints
Infrastructure
(Endpoints)
(Middleware &Soft Meet-Me)
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SCOPIA SMB Solutions
MCU4
Solution
Scopia XT5000 4-Way MCULicense
MCU9
Solution
Scopia XT5000 9-Way MCULicense
Full MCU4: up to 3 remote endpoints+ local XT
Full MCU9: up to 8 remote endpoints+ local XT
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SVC
Need to Grow? CASCADE
Virtual MCU
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VoIP VoWLAN UnifiedComm
Mid 80s 1998 2009
Avaya Networking Has a Rich History
Real-Time application focus
1994
SynOpt icsBay Networks
BayStack
Accelar
Passport
Contivity
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What Keeps CIOs Up at Night?
Gartner has surveyed enterprises on their top priorities:
Modifying forVirtualization
7
Data Center Space,Power and Cooling
6
Pressure to MoveFaster
5
DefiningBusiness-centric
SLAs
8
1
24x7 Availability
2
Business
Continuity
3
Cost
Management
4
Demonstrating
Business
Value
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High level positioning AVAYA LAN solutions
Efficient Scalable
Always-On
Moving FasterVirtualizationServices & SLAsCost management
24x7 Availability Business Continuity
DemonstratingValue
Increasing Rate ofChange
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Ethernet
Switching
The Markets We Serve
SERVICES
Contact Center Networking Unified Communications
Enterprise CampusBranch Office
& Flexible Worker Data Center
Wireless
Networking
Access
Control
Unified
Branch
Network
Management
NetworkingVirtual Enterprise Network Architecture
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Avaya Switching Portfolio -
ACCES
S
ERS 5000 / ERS 4000 / ERS 3500
ERS 8800
VSP 7000
-VSP 7000: upto 1.28 Tera switching architecture
-Upto 192 *10G
-ERS 8800: upto 720G architecture,
96 *10G, 384 Gig
CORE
-8 /24 / 48 / 96 ports
-upto 384G switching architecture
-Upto 1 Tera stacking
-PoE+ / SFP+
-Gig / 10G uplinks
-ERS 5000: upto 384G architecture,
64 *10G, 192 GigERS 5000
VSP 9000
-VSP 9000: upto 8.4 Tera switching architecture
-Upto 240 *10G
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4242
ERS 3500 ERS 4000 ERS 5500 / 5600
10/100 24 24 / 48 0
10/100/1000 8 / 24 24 / 48 24 /48 / 96
Gig Uplinks 2
2
4 (5500 series)
10Gig Uplinks 0 2 2 ( 5600 series)
PoE/PoE+ Yes / Yes Yes/Yes PoE: YesPoE+: No
StackingBandwidth 10 Gbps 40 Gbps 80G/144 Gbps
Layer 3 Yes. No Dynamicrouting
Yes. ( OSPF withAdvanced License)
Yes ( OSPF withAdvanced License)
SMLT switchclustering
No No Yes ( withAdvanced License)
Redundant PS No 4800internal RPS YesExternal RPS: 5500Internal RPS: 5600
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Resiliency & Availability on the Core
Which aircraft would you rather be flying?
Active/Standby Active/Active
Avaya promotes always-on networking with an active/active design
2-tier network architecture when possible
3-tier network architecture driven by physical layout
No spanning tree or excessive layer 3 complexity
Efficient network design
Easy to implement, manage, and troubleshoot
Huge contributor to reducing over TCO
RESILIENCY:Act ive/Act ive
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Stacking: The Virtualized Access
Resiliency on the Access -
Scalability:Allows for expansions withno changes to Physical infrastructure!
Simplicity: Single IP: Simpler
Management/Configuration/Troubleshooting
Resiliency: Hot-swap of a unit in aStack, No Impact to any traffic or anyunits in the stack
Performance: High stacking
bandwidth: Allows for smooth trafficflow within switches
Highlights
Virtual Edge
Stacking Architecture uses
shortest path algorithm foroptimal data flow across stack
Replace a
Switch Quickly
and Easily
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Creating and Maintaining ConnectionsBetween Data Centers
Requires careful and extensive network configuration of physicaldevices and links
DataCenter
2
DataCenter
1
Core Switches
Top of Rack Switches
Server Switches
DC1 DC2
Typical Configuration Points
CRM
Financial
CRM
Financial
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802.1
Protocols runindependently
& areprovisioned
andmanaged
separately.This cancause flappingand instability.
PIM
Stability
Instability &Complexity
Number
ofcontrolplanes
Complex, Fragile & slow
convergence networkingLegacy Model
Complex Nodal provisioning
Stability
Stability,Scalability &
Simplicity
802.1
FabricConnect
OAM
ONEprotocolgreatly
simplifiesprovisioning,managementand time to
serviceNumberofcontrolplanes
Mult iserv ice networking
wi thou t mul t ip le protoco ls
Avayas Fabric Connect
Simple end point provisioningfor E2E Services
A Profound Impact on how networks will be built ! Efficient
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Deploying a unified Ethernet fabric changes aphysical network into a virtualized network;Configuration only happens at the edge
VirtualServices
Fabric
CRM
Financial
CRM
Financial
Efficient
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Avaya NetworkingAvaya Fabric Connect: A new networking architecturewith ShortestPathBridging
Provision devices, systems,VMs on the fly
Secure the network byseparating applicationsand network traffic
Provides simplified management for IT with 1/10th the time for service for newapplications, one-command network configuration.
Security
Zone
VisitorZone
Staff Zone
FacilitiesFacilities
DataCenter
RecordingData
Center
Facilities Facilities
Recording
UCZone
Scalable
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VirtualServices
Fabric
A network fabric also simplifies movement ofapplications between servers and data centersTo keep applications running 24x7
CRM
Financial
CRM
Financial
Efficient
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Dynamic Data Center Virtualization Benefits
Improved time to serviceas only the edge is provisioned; up to 25x
De-risked networkby creating a hands off core
Increased performancefor east-west data center traffic
Increased availability
certified
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Lifetime Hardware Warranty on StackableSwitches
Advanced RMA
Technical SupportLevel 1/Basic Technical support
Complements overall TCO advantage
Lifetime Warranty on Stackable Switches
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Ethernet
Switching
The Markets We Serve
SERVICES
Contact Center Networking Unified Communications
Enterprise CampusBranch Office Data Center
Wireless
Networking
Access
Control
Unified
Branch
Network
Management
NetworkingNetworking
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Customers requirements nowadays
APPLICATIONS
USERS &DEVICES
USER
EXPERIENCE
Volume of enterpriseand recreational
application usage
Number and typesof devices per user
increasing
Wireless spectrum and networkcapacity critical to deliver a high
quality end user experience
Focus on delivering a high-qual i ty us er exper ience, as this will have the biggest
impact on w orker product iv i ty
Capacity
SPECTRUM &NETWORK CAPACITY
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WLAN 9100 OverviewState of the art WLAN APs that address a broad range of use cases
Next-gen wireless withpredictable performance
802.11ac
Simplified RF planning
Application QoS control
BYOD/Guest access
2-Tier architecture with
distributed controller
Swap-less upgrades
Cloud-based management
End to End Unified Access Flexible deployment
Low TCO
Bonjour support
WAP9122
WAP9123
WAP9132
WAP9133
WAO
9122
(Outdoor)
WAP9162/9173
802.11n2x2 AP
802.11n3x3 AP*
802.11ac2x2 AP
802.11ac3x3 AP
802.11n2x2 AP
802.11ac2x2/3x3
2 Radios 2 Radios 2 Radios 2 Radios 2 Radios 4 Radios
Common Advanced Feature Set
Integrated Controller
Application Control
Zero Touch Provisioning
On-Premise or Cloud Management
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How does Avaya meet the customerRequirements?
INTEGRATED CONTROLLER
No single point of failure or performance bottleneck
APPLICATION CONTROL
Full DPI at the network edgean industry first (Security)
SPECTRUM OPTIMIZED
Dual 5GHz AP for future proof migration
Enhanced high density support in 2.4GHz
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Avaya delivered an outstanding user experience atSochi Olympics
Changing Social Media Landscape
3 devices per user; 120,000 individual accessconnections;Zero users to 40K users in one day
2,500 Access points; Huge usage fluctuations.
Walking in a Wi-Fi Wonderland*
Capacity
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Agenda
AVAYA Overview & Trends
Video Conferencing
Collaboration & Mobility
Data Networking
Customer Priorities & IT-Infrastructure
Contact Center
More Info & Training
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What are the customer requirements in UC
Mobility & CollaborationAdopt BYOD
Multiple device access
Reachability, Responsiveness
Tie Branches
Unified Dial plan
Centralized administration
ResiliencyActive/Active (Zero Downtime)
Business Continuity
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Avaya AuraArchitecture
Three Tiered Architecture
Clients and Devices
Desktop and MobileDevices
Avaya FlareExperienceAvaya one-X Clients
Video Endpoints
Communications
Infrastructure
Data
Infrastructure
Session Manager, SBC
SystemManager
Voice/VideoServices
Presence/IMServices
ApplicationIntegration
Core Communication Services
Communication Applications
Avaya Agile CommunicationsEnvironment(ACE)
Avaya AuraMessaging
Avaya AuraConferencing
Avaya AuraContact Center
A IP T l h P tf li T d
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Avaya Aura
System Manager
Avaya Integrated
Management
Unified
Management
Suite
Avaya Aura SoftwareAvaya Aura
Communication Manager
Avaya Aura
Session Manager
Avaya Aura
CM Branch
Avaya Aura
SIP Enablement Services
Avaya Aura
CM Messaging
Avaya Aura
Application Enablement Services
Avaya Aura
Presence Services
Servers
Duplex
High Reliability
Communication Server
Embedded
Communication ServerSimplex
Communication Server
Avaya IP Telephony Portfolio Today
G430
Branch Gateways G650 High-Density
Gatewayfor Legacy Use Only
Media Gateways
G450 Gateway
for medium
offices
Communication Devices & Applications
9600 Series & H-Series
Unified Communications - Mobility Solutions
Aura Conferencing 1600 Series
http://images.google.com/imgres?imgurl=http://gadgets.boingboing.net/iphone_vista.jpg&imgrefurl=http://gadgets.boingboing.net/2008/05/&usg=__y6gDsL_ZhxAfuRFhpf8LwpDJt18=&h=574&w=319&sz=47&hl=en&start=57&sig2=PIhOtO8Jk0Is-zI58F8ESw&um=1&tbnid=KC16WhGUNxB18M:&tbnh=134&tbnw=74&prev=/images?q=iphone&ndsp=20&hl=en&sa=N&start=40&um=1&ei=2wl6SpTPDYHANf2ZlagO8/10/2019 Avaya SalesTraining Nov27 2014
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Avaya Aura Solution For Midsize Enterprise
Target 250
to 2400users,10s of
locations
Utility
ServerincludingEnterpriseDirectory
Server
Single
pathinstall,
fast, lesscostly
Secureremotemonitoring
(SAL)
Avaya Common Server
Avaya Aura Solution for Midsize EnterpriseUses System Platform technology
UC Applications
In-a-boxAvaya Aura Session
Manager
Avaya Aura System
Manager
Avaya Aura Presence
ServicesAvaya Aura Application
Enablement Services
Communication Manager
Utility Services
Avaya Aura
Communication Managerand Communication
Manager Messaging
Avaya Aura System
Platform
2502400 usersLess complex, quicker turn-up, less support
needed for system management/expansion
CM Messaging
300 agent Contact Center
High Availability (New with 6.2)
Basic Configuration
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Media Gateways
Communication Manager Software SIP Enablement Services
Media Gateways
Connect to Media Servers
Provide TDM-to-IP convergence
DSP Resources & Trunks
Local or Remotely (no limitations G430/G450/G650)
G430
Branch Gateways
G650- High-Density
Gateway (for Legacy)
Media Gateways
G450 Gateway
(250 Branches)
Servers
Duplex - High Reliability
Communication Server
Embedded
Communication Server
Simplex
Communication Server
C d I f t t
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Converged InfrastructurePSTN STC Gateways
- G450 Media Gateway:Can handle 2,400 users.8 Slots per Gateway.Additional Power supply can be used.Max VOIP resources : 320
-- G430 Media Gateway:150 Users.3 Slots per GatewayAdditional two 2 Slots Module can be addedMax VOIP resources : 115
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Survivability on Aura
WAN
Head Office Main Servers
Branch Local Survivable Server
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Media Gateways
Communication Manager Software SIP Enablement Services
G430
Branch Gateways
G650- High-Density
Gateway (for Legacy)
Media Gateways
G450 Gateway
(250 Branches)
Servers
Duplex - High Reliability
Communication Server
Embedded
Communication Server
Simplex
Communication Server
Communication Devices & Applications
9600 Series & H-Series
Unified Communications - Mobility Solutions
Aura Conferencing 1600 Series
http://images.google.com/imgres?imgurl=http://gadgets.boingboing.net/iphone_vista.jpg&imgrefurl=http://gadgets.boingboing.net/2008/05/&usg=__y6gDsL_ZhxAfuRFhpf8LwpDJt18=&h=574&w=319&sz=47&hl=en&start=57&sig2=PIhOtO8Jk0Is-zI58F8ESw&um=1&tbnid=KC16WhGUNxB18M:&tbnh=134&tbnw=74&prev=/images?q=iphone&ndsp=20&hl=en&sa=N&start=40&um=1&ei=2wl6SpTPDYHANf2ZlagO8/10/2019 Avaya SalesTraining Nov27 2014
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5 800x480 LCD,
Capacitive Touch Screen5 800x480 LCD,
Capacitive Touch Screen7 1280x800 LCD,
Capacitive Touch Screen
Avaya Collaboration StationsHardware
H139 H149
Wired Ethernet WiFi or Ethernet WiFi or Ethernet
Video or PC desktopon external monitor
Video or PC desktopon external monitor
Picture in picture: Videooverlaid on PC desktop
Full HD (1920x1080 at 30 frames per second) video camera10/100/1000 b/s ethernet with PoE for LAN connection
10/100/1000 b/s ethernet for PCAnalog handset and headset port
One high power (up to 1.8A) USB portHDMI output; HDMI input; 48v input for optional power supply
H179
Wired Handset Wireless (DECT) Handset Wireless (DECT) Handset
Bluetooth BluetoothN/A
Avaya E 159/E 169 Smart Docking Media Stations
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Model E-169:iPad in Landscape Stance
Avaya E-159/E-169 Smart-Docking Media Stations
E-169PremiumSmart-Docking
E-159Mid-RangeSmart-Docking
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AVAYA SIP Phones
E129
SIP Based
Monochrome 128x40 pixel display (2 x 1),with three rows
Single line, 2 calls/line operated with flash key
Dual 10/100 Ethernet ports
Compatible with Power over Ethernet (PoE);
requires PoE Class 1 settings
E169 Media Station
USB handset with cord
Tablet stand
Gigabit Ethernet with integrated switch port & POE
Graphical LED display (2 x 1 display) 128x40
pixels on USB handset Support Apple devices and Android devices
6-speaker, 1 passive radiator design
Advanced Phone Series
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77
Advanced Phone SeriesIP & Digital
Avaya 9608 Avaya 9621G / 9641G Avaya 9504 Avaya 9508
High End , Color ScreenIP Desk phones supported by IP Office 500v1 and v2 only
LCD, paper less, Econ om yDigital, paperless
8 dual LED buttons
Up to 24
programmed
buttons
Full DuplexSpeakerphone
Touch screen, color, GigE phones
10 emulated LED buttons
up to 24 programmed buttons
Customizable faceplate
Bluetooth ready and USB (9641G) Full Duplex Speakerphone
4-line LCD Display
4 Dual Red/Green
LED buttons
4 Interactive Softkey
buttons Up to 12 programmable
keys
Two- Way
Speakerphone
3.8 inch LCD Display
(181*120) with backlight.
8 Dual Red/Green LED
buttons
4 Interactive Softkeybuttono Up to 24 programmable
keys
12-button expansion
modules (max 3)
Full Duplex
speakerphone
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Avaya 9608 IP Deskphone
Cost sensitive functional phone targeted atsmall to large enterprises
Customers migrating from digital to IP
Access to 8 lines
LED buttons on each side of display
Monochrome graphical 8 line display with awhite backlight
Ethernet interface for LAN connectivity10/100 Mbps
Second Ethernet interface 10/100 Mbps
Headset Interface and Speakerphone
Supports the new 2 x 12 button module andthe original 24 button module
PoE Class 1
G.722 Standards-based wideband Codec
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Avaya 9611G IP Deskphone
Access to 8 lines
LED buttons on either side of display
Ethernet interface for LAN connectivity10/100/1000 Mbps
2ndEthernet interface 10/100/1000 Mbps
Headset Interface
Speakerphone
3.5 color display with a white backlight
Integrated Gigabit
USB Interface
Supports the new 2 x 12 button moduleand the original 24 button module
PoE Class 1
G.722 Standards-based widebandCodec
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Avaya 9621G IP Deskphone
Color Touch screen; 4.3 diagonaldisplay with white backlight
Supports version of Avaya FlareExperience
Wideband audio codec to
delivering exceptional audioperformance (headset, handset,speakerphone)
LAN connectivity 10/100/1000Mbps
2ndEthernet interface
10/100/1000 Mbps
PoE Class 2
Does not support button module
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Avaya 9641G IP Deskphone
Color Touch screen display
Supports version of Avaya FlareExperience
Wideband audio codec: exceptionalaudio (headset, handset, speakerphone)
LAN connectivity 10/100/1000 Mbps
2ndEthernet interface 10/100/1000 Mbps
USB interface
Integrated Bluetooth *
PoE Class 2
2 x 12 button module & original 24button module
Button Module
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2 x 12 Button Module
Two pages with 12 buttons giving atotal of 24 available buttons
New quick-labeling feature buttonlocated under the display
Dual color LEDs /buttons
12 row graphical display
Three 12 button modules can besimultaneously connected to anyone of the new 9600 Series IPDeskphones (except the 9621G)
Button Module
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1400 Series Digital Sets
32 keys with
LEDs
1403 Walkup1408 Everyday
1416 Navigator
4 line 24 char display3 soft keys
16 paper labels keys(withLEDs)
Support of DBM(max 3)
2 line 16 char display
3 feature keys3 line 24 char display
3 soft keys
8 paper labels keys(withLEDs)
700469968
B189- IP Audio Conference Phone
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B189- IP Audio Conference PhoneTouch Screen
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Audio Conference Phones (Analog & SIP)
Range of sleek, professional, FullDuplex Conference phones
Superior voice quality
Omni-direction speakers and
microphones
Expansion Microphones
SIP or Analog
SD Card for Call Recording.
88
B149 - Analog
B159 - Analog
B179 - SIP
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A X M bil
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Avaya one-X Mobile
Message
Waiting
Indicator
Line
Appearance
Multiple Line
Appearance
Keypad dial
conversion rules
Features button
launches feature
menu Recents shows SIP
and Lite call activity
C
All iOS contacts +
Corporate Directory
search (reqs ActiveSync)
Settings screen for dial
rules, SIP Settings and
client logging
Handoff button
initiates Extend
Call to Cellular
interface
Simultaneously
manage multiple
calls
Control Buttons
(Hold/unhold, mute,
speakerphone)
Merge
(Conference),
Transfer
SIP indicator/
Lite toggle
Multiple Device Access
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Multiple Device AccessOne accountany device
SIP Phone Avaya
Communicator
Client
Avaya
Communicator
for Android
Avaya
Communicator
for iOS
SIP Multiple Device Access
Up to 10 SIP devices registered concurrently
Answer on any device
Move calls back and forth as desired
H.323 & SIP Dual Registration:
SIP soft-client can be deployed for users with H.323 desk phones
No need to convert desk phones to SIP
Both desk phone and soft clients logged in at same time
Answer on either device
Move calls back and forth as desired
Avaya Communicator
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Avaya CommunicatorContacts - Local and CES Favorites
Contacts Tab
Contacts SourceSelector-Local-Corporate Directory-Corporate Favorites
Tap to Call/Email
Avaya Communicator
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Avaya CommunicatorPresence
Set custommessage
Presence status
Set presence status
Presence status is visibleacross all tabs
Avaya Communicator forAndroid does not publishautomatic presencestatus updates for SIPpresence
If configured correctly,will receive automaticpresence status updatesfrom another client thathandles SIP presenceand is logged in
How do you use UC in Starbucks?
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Flare securely connected ,via SBCAE, to the EnterpriseOther apps using the Internet
1. Buy coffee,
sit down
2. Connect to
WiFi
3. Sign in to
VPN
4. Open
Avaya App
5. Make Calls
6. Wait for call
back
7. Check
8. Skype your
Mum9. Play
multiplayer
game with
friendsStill on VPN waiting for a call?
Are you sure you want to run these apps through the Enterprise?
The SBC way! 1. Buy coffee,sit down
2. Connect toWiFi/3G
3. Avaya Appregistersto SBCAE
4. Make Calls
6. Wait for
call
back
7. Check
8. Skype yourMum
9. Play
Games
Does your enterprise allow full VPN access from iPad ?Many security conscious customers do not.
Avaya SBCE: SIP Trunking Architecture
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Avaya SBCE: SIP Trunking ArchitectureUse Case: SIP Trunking to Carrier
Carrier offering SIP trunks as lower-cost alternative to TDM
Heavy driver for Enterprise adoption of SBC
THE DMZ IS A SECURITY RECOMMENDATION, NOT A REQUIREMENT
Avaya SBCE is located in a DMZ behind the Enterprise firewall
Services: security and demarcation device between the IP-PBX and the Carrier
NAT traversal,
Securely anchors signaling and media, and can
Normalize SIP protocol
AvayaSBCE
DMZ
SIPTrunks
Enterprise
IPPBX
Carrier SIP trunks to the Avaya Session Border Controller for Enterprise
Carrier
InternetFir
ewall
Fir
ewall
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98 2014 Avaya Inc. All rights reserved.
Collaboration:
Aura Conferencing
Avaya Aura Conferencing
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Avaya AuraConferencing
UC Integrated Multimodal Collaboration SolutionAdhoc and Meet-me Conferencing
High definition Audio & Video
Start with audio
conferencing
Add video
conferencingwhen you are ready
Add Webconferencing
From any Device
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From any Device
on iPad on an iPhone*
on Windows on a browser
Web Collaboration Application - Browser
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Web Collaboration Application - Browser
Participant
RosterwithRichmoderatorcontrols
EnablingVOIP
Audio orMultistreamvideo
RemoteDesktopcontrol
Public /Private chatMeetingNotes,
ActionMulti-stream continuous presenceVideo w self view
Video window can be docked out
Web Collaboration Application - Mobile
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Web Collaboration Application - Mobile(iOS and Android)
Engage in Full Multi-media Conferences from your Smart Phone
Single stream video (active speaker)
AAC-Scopia Integration
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AAC Scopia Integration
Video Conferencing Unified Communications
Avaya Aura
Avaya AuraConferencing
FlareWindows
FlareiPad
iOS,Android
PhonesConferencePhones
one-X
Elite MCU
Desktop VC
SystemsTelepresence
Room System
Scopia
Mobile
Scopia Desktop
http://www.google.com/imgres?imgurl=http://www.telepresenceoptions.com/images/xt5000.jpg&imgrefurl=http://www.telepresenceoptions.com/2012/01/radvision_launches_the_industr/&usg=__WFKRMIYuooJi8Wq1olFY0S2fj64=&h=347&w=382&sz=26&hl=en&start=2&zoom=1&tbnid=iLHUh1hQCBMNdM:&tbnh=112&tbnw=123&ei=GdC-T5_VEc-EsgLb64HeCQ&prev=/search?q=radvision+xt5000&hl=en&sa=X&gbv=2&tbm=isch&prmd=ivns&itbs=1http://www.google.com/imgres?imgurl=http://www.pindelski.org/Blog/iPad_size.jpg&imgrefurl=http://pindelski.org/Photography/category/photography/page/3/?amp;paged=6&usg=__Qr3IgbO1aSpwnwMCxWTXBQUNnnY=&h=386&w=308&sz=16&hl=en&start=39&itbs=1&tbnid=esFmq02YJNp0KM:&tbnh=123&tbnw=98&prev=/images?q=IPAD+field+technician&start=20&hl=en&sa=N&gbv=2&ndsp=20&tbs=isch:18/10/2019 Avaya SalesTraining Nov27 2014
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104 2014 Avaya Inc. All rights reserved.
AVAYA Aura Licensing
& Support Scheme
Suites V2 and AvayaLive Video
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LicenseCoreSuite(New)
PowerSuite
(New)
Avaya Aura CM, System Manager ,Session Manager, IM/Presence,Survivability, CM Messaging
Avaya/1-X Communicator forDesktop and Mobile clients, EC500
Desktop P2P Video
Microsoft Lync Desktop Integrationw/ACA
SBCE Remote Access (7:1, HA)
SBCE SIP Session (7:1, HA)
Avaya Collaboration Environment
Avaya Aura MessagingBasic Mainstream
Avaya Multimedia Messaging Basic Enhanced
AvayaLive Video: right to 25%discount
Avaya Aura Conferencing
Scopia Desktop & Mobile per Port
List Price USD/User, New $275 $375
y
IncludedA-la carte Analog and Basic/Enhanced IPT licensescontinue to be available for sale
Not Available in Middle-East!
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Hybrid Solution.Hot Resiliency.
Affordability.
Easy integration with other vendors.
Better Support
Simplicity
A d
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Agenda
AVAYA Overview & Trends
Video Conferencing
Collaboration & Mobility
Data Networking
Customer Priorities & IT-Infrastructure
Contact Center
More Info & Training
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Avaya Aura Contact Center Suite
IVR Web Chat Email
AutomatedExperience
Management
Agent Environment
Performance Management
Reporting Analytics WFO
Chat Email
MMS
MMS
SMS
SMSVideo
XML
XMLVoice
Assisted Experience Management
Immerse the Agent into the experience
Manage, Learn & Apply
Bring Full Context to Every Session
Orchestrate and Automatethe Customer Experience
Connect & Open the Enterprise
111
Avaya Aura Contact Center
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SelfService Recording,
Scheduling
Avaya Aura Contact CenterSolutions for Todays Requirementsand Tomorrow!
AvayaPresence
Server
AvayaSocialMedia
Manager
SocialMedia
InboundVoiceVideo
WebChat
SMS
IMInstantMessaging Agents
EndCustomers Avaya
AuraContactCenter
Expert Assist
Skillsets
Back Office
Avaya AuraExperience
Portal
AvayaWorkforce
Optimization
Management &Administration
OpenQueueAny
WORK
Preview/ProgressiveOutbound
Avaya WFO Workforce Management
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113
Voice &Screen
Recording
Encryption
PCI Pause &Resume
QualityMonitoring
WFM
eLearning
& Coaching
PerformanceManagement
CustomerFeedback
SpeechAnalytics
Compliance & Liability Operations Centric Customer Centric Performance Optimisation
Contact Centre Maturity
Enterprise
Value
Avaya Aura
CONTROLMANAGER
Single Point forAdministration
Avaya Aura
PERFORMANCECENTER
Single Point for
MI & Reporting
Desktop &Process
Analytics
A d
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Agenda
AVAYA Overview & Trends
Video Conferencing
Collaboration & Mobility
Data Networking
Customer Priorities & IT-Infrastructure
Contact Center
More Info & Training
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2014 Avaya Inc. All rights reserved. 116116
More Self-paced Trainings
Visit: www.avaya-learning.com
Function Acronyms:
APSS AVAYA Professional Sales SpecialistSales
APDS AVAYA Professional Design Specialist Pre-SalesACIS Basic post-sales
ACSS Advanced post-sales
For More support: [email protected]
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