AUTOSKED Hardware Required at the Dealership and The DMS Interface.
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Transcript of AUTOSKED Hardware Required at the Dealership and The DMS Interface.
AUTOSKED™
Hardware Required
at the Dealership
and
The DMS Interface
WWW.AUTOSKED.COM
Review the eight videos on this web page and see autosked in action. You can actually ‘test drive’ autosked from this web site. There are instructions on how to ‘be a service advisor’ and use the screens used by the service advisor, or ‘be a customer’ and make an appointment at our demo service department using either the IVR phone system or the web.
ADIS LLC (480) 279-36513305 E Powell Court (503) 210-0326 (fax)Gilbert, AZ 85297 www.autosked.com
add the autosked serverat the dealership
DMS
Advisors
Autosked
At the dealership we add an Autosked application and phone server.
The Autosked server needs a LAN-side, static IP address
The dealership provides a login, for very limited and specific access and password, so Autosked can access the DMS server (ADP or Reynolds & Reynolds)
FIREWALL / ROUTER
PORTS FORWARDED:
20-21-22, & 1818 for web
RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S
Interface #1 get files from the DMS
DMS
Advisors
Autosked
Early each morning Autosked logs into the DMS server and requests several custom dealerships reports:
Customers
Vehicles
Vehicle History
Campaigns
Op Codes
etc.
These report files are placed on the Autosked server,
Autosked builds/rebuilds it’s own data base
FIREWALL / ROUTER
PORTS FORWARDED:
20-21-22, & 1818 for web
RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S
Advisors use a browserto access Autosked
DMS
Advisors
Autosked
Service Advisors, and others access Autosked via Internet Explorer or the Fire Fox web browser.
The Autosked application is written in ‘C’ for performance but communicates via HTTP and uses HTML, PHP and Java to support the client PC’S.
These client PC’S ‘see’ the Autosked application as a web server. (Autosked uses port 1818 instead of port 80, the standard web server port)
FIREWALL / ROUTER
PORTS FORWARDED:
20-21-22, & 1818 for web
RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S
Advisor SchedulesKept on Autosked,
Not on the DMS Server
DMS
Advisors
Autosked
Each Service Advisor has a schedule for their team on the Autosked server.
Appointments are no longer kept on the DMS server
Each advisor has customized schedules reflecting the needs and abilities of the individual advisor and teams –something not available in any DMS
FIREWALL / ROUTER
PORTS FORWARDED:
20-21-22, & 1818 for web
RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S
Interface #2Repair Order is sent
to the DMS
DMS
Advisors
Autosked
At ‘reception’, when the customer bring in the vehicle, the advisor uses the appointment screen to:
•Review the ‘repair order’
•Enter mileage and tag number
•Print the pre-RO form
•… clicks ‘Create & Print RO’
Autosked logs in to the DMS:
•receives the RO creation screen,
•fills it in electronically
and the DMS prints the repair order as it normally does.
The DMS handles the repair order from then on through completion, pricing, cashiering and into accounting.
FIREWALL / ROUTER
PORTS FORWARDED:
20-21-22, & 1818 for web
RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S
IVRanalog today, IP tomorrow
DMS
Advisors
Autosked
4 internal, analog lines in a new hunt group; lead number is also a DID
Phone Switch
IVR used for making or cancelling an appointment…
Coming Q2 ’07
IVR will give status to customer…
• work in progress
• work done
• work done, $ due
• pay with CC
Coming Q3 ’07
I/P Interface to
5000-7000
FIREWALL / ROUTER
PORTS FORWARDED:
20-21-22, & 1818 for web
RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S
WEB Appointmentsfrom the dealership’s web page
Autosked
1: Dealership web server
2: Autosked web server
1: The customer logs into dealership server, navigates to: ‘service’ then ‘make an appointment’ and is routed to the Autosked web server.
2: The customer makes an appointment in a process that is very similar to making an airline reservation. The confirmation is immediate. A confirmation email is also sent to the customer with cancellation link.
Port 1818
FIREWALL / ROUTER
PORTS FORWARDED:
20-21-22, & 1818 for web
RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S
Autosked Support(option #1)
Autosked
Autosked Support Department
FIREWALL / ROUTER
PORTS FORWARDED:
20-21-22, & 1818 for web
RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S
The dealership must allow restricted access from Autosked support department…
DMS
AdvisorsAdvi
sorsAdvisors
Autosked Support(option #2)
Autosked
Autosked Support Department
DEALERSHIPS NORMAL FIREWALL/ROUTER
The dealership must allow restricted access from Autosked support department…
DMS
AdvisorsAdvi
sorsAdvisors
existing Internet connectionNEW AUTOSKED FIREWALL/ROUTER
RESTRICTED ACCESS FROM AUTOSKED SUPPORT DEPARTMENT FORWARD ONLY PORTS 20-21-22 (AND 1818 FROM THE WEB SERVER )
AUTOSKED SERVER CONNECTED VIA NEW DSL LINE TO AUTOSKED SERVER ON A SEPARATE SUB-NET
NEW DSL LINE