Assertive Communication


Assertive Communication

KeyPoints to develop in your own time!

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Aim of publicationTo introduce the reader or the learner to the art of Assertive Communication


After developing the KeyPoints outlined in this publication, you should mainly be able to:☺Appreciate Professional Assertiveness☺Get an insight of Assertiveness from the Inside Out☺Talk of Assertive Communication with ease

Learning Objectives

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Assertive Communication - Highlights☺ utilizing active listening skills.☺ applying effective listening techniques.☺ using questioning methods that elicit

constructive responses. ☺ giving positive feedback.☺ providing constructive criticism.☺ saying no responsibly.☺ playing a problem-solver role.☺ practicing the decision-maker role.☺ employing the rule-maker role.☺ developing personal accountability.☺ choosing a positive approach.☺ utilizing common methods for achieving

an assertive professional style.

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☺ Professional Assertiveness☺ Assertiveness from the Inside

Out

Assertive Communication - Sections list


Professional Assertiveness – Summary☺ Do you sometimes wonder if your

professional style is too passive-hesitant and weak?

☺ Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing?

☺ Do you wonder if there is another professional style that might be better for you?

☺ If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional.

☺ These Key Points will guide you as you move into a proactive, responsible, professional style.

☺ You'll discover methods to help you identify an appropriate assertive style and strategies to prepare you use that style.



Professional Assertiveness – Summary☺ From that point you should be able to

implement the assertive style in your work environment.

☺ If you were to extend the Key Points in this publication, you'll no longer worry about being "too passive" or "too aggressive."



Professional Assertiveness – Highlights☺ Becoming an Assertive Professional ☺ Proactive Listening Strategies ☺ Professional Assertiveness



Professional Assertiveness: Becoming an Assertive Professional ☺ recognize benefits of learning change

strategies for becoming an assertive business professional.

☺ identify questions to ask to determine personal professional style.

☺ match the methods for achieving an assertive professional goal with the corresponding statements.

☺ match the guidelines for modifying his or her personal professional style with the corresponding statements.



Professional Assertiveness: Proactive Listening Strategies ☺ recognize the value of learning proactive

listening strategies. ☺ assess an interaction in a business

scenario to determine whether someone was successful as an active listener.

☺ assess an interaction in a business scenario to determine whether someone was successful as an effective listener.

☺ apply the appropriate methods for using assertive questioning in a given business scenario.



Professional Assertiveness: Professional Assertiveness☺ Constructive Feedback Strategy ☺ recognize benefits of using constructive

feedback strategies. ☺ assess an interaction in a business

scenario to determine whether someone successfully used the steps to clarify the feedback strategy.

☺ assess an interaction in a business scenario to determine whether someone successfully used the steps necessary to give positive feedback.

☺ apply the appropriate methods for providing constructive criticism in a business scenario.

☺ match guidelines for saying no responsibly with corresponding statements.



Assertiveness from the Inside Out - Summary☺ Do you sometimes wonder if there's a way to

alter your professional style--to change yourself from the inside out?

☺ Do you believe there may be strategies you could use to develop a more assertive professional style?

☺ Do you want to learn about strategies that can help you interact assertively with others in the workplace?

☺ Now is a good time to enhance your professional assertiveness skills if you answered "yes" to any of these questions, above.

☺ These Key Points shall guide you as you move into a more decisive, more effective professional style.

☺ You'll learn about methods that can help you build and strengthen your assertive style and strategies to prepare you to act more assertively.

☺ …



Assertiveness from the Inside Out - Summary☺ …☺ You'll also learn how to implement your new,

assertive style as you negotiate with other professionals, develop teams and partnerships, and cope with opposition.

☺ With the assistance of these Key Points, you'll blossom as you become the assertive professional you've wanted to be.



Assertiveness from the Inside Out - Highlights☺ Developing Your Assertive Style ☺ Self-development Strategies☺ Assertive Interactions



Assertiveness from the Inside Out: Developing Your Assertive Style ☺ recognize benefits of learning action

strategies for being an assertive business professional.

☺ match strategies for building an assertive professional style with corresponding statements.

☺ identify guidelines to follow to enhance an assertive professional style.

☺ determine whether a person successfully strengthened his assertive style in a given business scenario.

☺ identify strategies to use for sharpening one's assertive style



Assertiveness from the Inside Out: Self-development Strategies☺ recognize the value of learning

assertive self-development strategies.☺ match methods for taking a positive

approach with corresponding statements.

☺ determine whether a person was successful in developing accountability in a given business scenario.



Assertiveness from the Inside Out: Assertive Interactions☺ recognize benefits of learning

interaction strategies to become an assertive business professional.

☺ identify the primary steps for developing a winning team style.

☺ determine whether a person followed the steps for successful negotiation in a business scenario.

☺ apply the necessary steps to establish a productive partnership in a given business scenario.

☺ identify methods for dealing effectively with opposition.



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Transcript of Assertive Communication