JULY 2013

ASPIRE LIFESTYLESORIENTATION PROGRAM

THE DIFFERENCE

Going Above and Beyond,

not Just Typical Transactions

This personalized service experience enhances

the perception of our partners’ brands by going

above and beyond customers’ expectations,

forming and building meaningful relationships

with them over time.

THE STORY OF ASPIRE

ABOUT ASPIRE LIFESTYLES

Aspire Lifestyles is the culmination of the strategic

merger of three of the world’s premier concierge and

personal assistance companies – International SOS,

VIPdesk and EMSM – all with a rich heritage of

unsurpassed service excellence.

Aspire Lifestyles represents a truly integrated global

concierge and customer loyalty service delivery platform

offering exciting new opportunities for our clients and our

team members in all parts of the globe.

THE ASPIRE ADVANTAGE

• Aspire Lifestyles offers a global reach

that is unmatched by the competition

• We are one company with one

common goal – providing personalized

service that goes above and beyond to

exceed customer expectations

• Operating under one brand name

provides a seamless experience to our

clients and their customers, allowing

us to better meet their global needs

GLOBAL REACH

Truly integrated, culturally relevant,

in-market expertise:

• 900 Concierges

• 90 Languages and Dialects Spoken

• 19 Concierge Centres

• 72 Offices in 70 Countries

OUR VALUES

1. Client Focus: Your individual business

objectives and specific customer needs

2. Passion: Your customers experience our

enthusiasm and dedication to fulfil every

request

3. Innovation: We creatively apply real-time

solutions with ground-breaking

technology

4. Trust: You can entrust your customers

and your brand to our meticulous care

and ethical and transparent approach to

partnership

OUR MISSION

To develop and deliver

innovative loyalty solutions

that drive customer growth,

retention and engagement

for our partners.

OUR VISION

To be the undisputed partner

of choice to global brand

leaders committed to

maximising customer

engagement and loyalty.

OUR SERVICES

ASPIRE CONCIERGE

DELIVERING A HIGH-TOUCH

INTERACTION WITH CUSTOMERS TO

SUPPORT OUR CLIENT’S BRAND:• Culinary & Restaurants

• Travel & Vacation Planning

• Live Event Access

• Entertainment

• Sports & Recreation

• Arts and Culture

• Business Support

• Home Services

• Shopping & Gifts

• Special Events

• Fitness & Lifestyle

• Minor Miracles

ASPIRE AIRPORT VIP

Affluent customers rank travel benefits as

one of their most important.

We eliminate travel stress through valued

focus areas:

• Global Airport Lounge Access

• Airport VIP Meet & Assist

• Global VIP Airport Transfer

• Luggage Pick-Up & Delivery

ASPIRE ASSISTANCE

PEACE OF MIND FOR MEDICAL NEEDS

AND TRAVEL EMERGENCIES

• Aspire, an International SOS company,

leverages all of its parent company’s best-

in-class medical and security infrastructure

• With over 2,000 professional doctors,

nurses and security professionals on staff

on a global basis, we offer the highest

quality service in all parts of the world.

ASPIRE ASSISTANCE cont.

• Medical Assistance• Medical advice/referrals

• Arrangement of hospital admission

• Monitoring during/after hospitalisation

• Guarantee of medical payment in local currency

• Delivery of essential medication

• Evacuation/repatriation in case of an emergency

• Travel Assistance• Pre-travel advice: vaccination/visa requirements

• Emergency document delivery

• Embassy referral, interpreter referral

• Legal referral, appointments with lawyers

• Lost luggage and passport assistance

• Report lost/stolen cards, emergency cash

• Emergency hotel arrangements/bill settlement

ASPIRE ASSISTANCE cont.

PEACE OF MIND FOR AUTO AND HOME

ASSISTANCE

• Auto Assistance: 27/7/365 auto

assistance for breakdowns, accidents,

car rental and hotel accommodation

• Home Assistance: Service referrals for

childcare, nursing, cleaning and errands.

Emergency help for household repairs

QUESTIONS?