Aspire Lifestyles Global Products Brochure
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DELIVERING THE EXCEPTIONAL, WITHOUT EXCEPTION.
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ASPIRE SERVICES Though you may have millions of customers, our goal is to make each one feel like the only one. Steeped in 25 years of Concierge heritage, Aspire Lifestyles’ portfolio of services is designed to strengthen your customers’ relationship with your brand by creating memorable experiences with an emotional connection that carries a positive association with your brand. The net effect is customers who feel like your most-valued assets, resulting in unmatched engagement and brand loyalty. Aspire’s white-label programs are designed to be strategic marketing tools in the acquisition, engagement and loyalty of your customers. We drive innovative program marketing and customer communications to successfully achieve rich, consequential engagement. Every Aspire customized program is supported by comprehensive data analytics and program ROI to drive accountability and overall success.
Transcript of Aspire Lifestyles Global Products Brochure
DELIVERING THE EXCEPTIONAL, WITHOUT EXCEPTION.
Aspire Lifestyles represents the merger of three of the world’s premier concierge and personal assistance companies –International SOS, VIPdesk, and EMSM.
Working together, these three companies, with their heritage of unsurpassed service excellence, offer a truly integrated global concierge and customer loyalty platform.
The dedication, experience and innovation that this team of industry leaders brings to its best in class global operation promises to provide your brand with product and service solutions that will maximise the overall value of your customer relationship.
A 25-YEAR TRADITION OF INNOVATIVE CUSTOMER ENGAGEMENT SOLUTIONS
Recognised for reliability, global network capabilities and outstanding service, International SOS serves 86% of the global Fortune 100 companies. Its Worldwide Enhancements Division has been providing high-touch concierge services to discriminating customers since 1987.
Renowned for enhancing customer loyalty on behalf of the world’s most prominent brands through high-touch concierge services, this company is powered by an unmatched high-tech infrastructure built exclusively by them to meet the needs of their clients.
Founded in 2008 in Korea to address demand from one of the fastest growing markets for high-end credit card customers in the world, EMSM is an industry-leading provider of concierge services and brand-loyalty programmes.
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You provide the need. We provide the creativity. We make it happen.
Aspire Lifestyles offers a suite of services that offer unsurpassed brand enhancement and customer loyalty. Our white-labeled programmes are designed to be strategic marketing tools
in the acquisition, engagement and retention of your target customer.
OUR SERVICE OFFERINGS
Our approach to driving exceptional engagement includes high-touch interaction with your customers by our savvy trained Concierge, powered by an award-winning PCI-DSS Level 1 compliant technology platform.
DELIVERING MINOR MIRACLES
“Exceptional Service. I love it. Perfect for my busy schedule where I have time to dream of what type of vacation I want but no time to plan. Thank you
very much.”-aspire lifestyles customer
Engage: Aspire ConciergeReward: Aspire Rewards
Discover: Aspire ExperiencesIndulge: Aspire Benefits
Ease: Aspire Airport VIPCare: Aspire Assistance
Protect: Aspire Insurance Advisers
“In a world where customer service is dwindling, it is reassuring to know that there are companies still assisting people in a most professional way. Your Concierge service is the gold standard in customer relations.”-aspire lifestyles financial services client
A WORLD OF IMAGINATION
Total Enhancement Contracts: Approximately 1600
Enrolled Enhancement Services Users: 60 Million
Call Statistics: 3.25 million calls/year
We are local to your customer. We are global for your brand.
Aspire’s global services are designed to be culturally relevant and delivered by native speakers.
EXPERIENCE AND REACHGlobal Scale: 900+ Concierges & Brand Ambassadors
Languages: 90 languages
Locations: Concierge Operations in 19 countries
GLOBAL PARTNERSHIPSOur members expect the best life has to offer from Aspire Lifestyles. Providing the best means partnering with the best. Whether it’s access to one of the world’s top designers for a one-on-one fashion consultation in Paris, a suite upgrade at a five-star hotel in Kuala Lumpur, or knowing how to get into the “right” Sydney nightclub, Aspire can make it happen.
We partner with the world’s best names, be they large or small, known or unknown, to build and grow a globally consistent offering of access and value in all the key lifestyle categories.
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Our technology platform supports your customers and their needs anywhere in the world.
Aspire Lifestyles’ award-winning technology platform supports your specific operational needs, as well as your global servicing and growth requirements.
TECHNOLOGY IS NO LONGER A LUXURY
“Aspire Lifestyles did nothing short of wowing us and going above and beyond. Their dedication
to clients is astounding.”-aspire lifestyles client
• Global service delivery through an integrated concierge CRM technology platform, supported in strategic locations across regions, allows us to deliver personalised,
consistent service whenever customers call us in any part of the world.
• An intuitive user interface with real-time automated workflow protocols enhances Concierge effectiveness and the customer experience.
• Performance Analytics and Reporting provides actionable business intelligence to help our clients optimise marketing tactics.
• Robust Disaster Recovery and Business Continuity allows our clients to operate with maximum service integrity and quality.
• Strong data security processes and policies in compliance with PCI-DSS Level 1 standards.
• Detailed customer profiles to personalise the service delivery, benefits and promotions according to customer interest or preference.
HELPING YOU BRAND YOUR CORNER OF THE WORLD
“Thank you so much for your recommendations. The concierge service is the reason I keep my relationship with you.”-aspire lifestyles customer
Aspire Lifestyles has a passion to perform.
Aspire Lifestyles has an established track record of stellar execution, consistently surpassing expectations and goals, and winning awards on behalf of our clients.
We are committed to providing personalised service with the highest calibre of integrity and excellence.
There are some things in this world that can’t be bought or measured with money. Our white–labeled services simplify your customers’ lives so they can live in the moment. You’ll have peace of mind knowing that your customers are taken care of no matter where they are or what they need.
Client Focus: Your individual business objectives and specific customer needs are the driving force behind our customised, measurable solutions.
Passion: Your customers directly experience our enthusiasm and dedication to fulfil every request with exceptional service, without exception.
Innovation: Real-time solutions benefit you and your customers when we creatively apply our groundbreaking technology.
Trust: You can entrust your two most valuable assets – your customers and your brand – to our meticulous care and highly respected, ethical approach to partnership.
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Regional Offices:
You can contact your local Aspire
Lifestyles office and Aspire Insurance
Advisers directly. Countries are listed
alphabetically:
Aspire Insurance AdvisersBuilding 4, Chiswick Park566 Chiswick High RoadLondon W4 5YA EnglandPhone: +44 7950 574 863Email: [email protected]
A m E R I C A s
Aspire Lifestyles Americas (North America, South America, Latin America)324 N. Fairfax StreetAlexandria, VA 22314 USAPhone: +1 703 837 3525Email: [email protected]
A u s T R A L A s I A
Aspire Lifestyles Australasia45 Clarence StreetLevel 3Sydney NSW 2000 AustraliaPhone: +61 2 9372 2468Email: [email protected]
N O R T H A s I A
Aspire Lifestyles North AsiaSuite 105, Wing 1, Kunsha BuildingXinyuanli, Chaoyang DistrictBeijing 100027, ChinaPhone: +86 21 5298 9538 ext 1317Email: [email protected]
E u R O P E
Aspire Lifestyles EuropeBuilding 4, Chiswick Park566 Chiswick High RoadLondon W4 5YA EnglandPhone: +44 203 564 8140Email: [email protected]
H O N G kO N G
Aspire Lifestyles Hong Kong16/F World Trade Centre280 Gloucester RoadCauseway Bay, Hong KongPhone: +852 2528 9998Email: [email protected]
I N D I A
Aspire Lifestyles IndiaSuite No 605-606, 6th Floor, Copia Corporate SuitesPlot No 9, Jasola District CenterNew Delhi 110025, IndiaPhone: +91 11 4189 8856Email: Email: [email protected]
j A PA N
Aspire Lifestyles Japan11th Floor, Sumitomo Fudosan Shin-Akasaka Bldg.4-2-6 Akasaka, Minato-kuTokyo, 107-0052 JapanPhone: +81 3 3560 8161Email: [email protected]
s O u T H kO R E A
Aspire Lifestyles South Korea15th Floor, Apple Tower175 Jamsil-dong, Songpa-guSeoul 138-161, South KoreaPhone: +82 2 3140 1940Email: [email protected]
m A L Ays I A
Aspire Lifestyles MalaysiaUnit A-12A-1 Level 12A, Menara UOA, Bangsar5 Jalan Bangsar Utama 159000 Kuala Lampur, MalaysiaPhone: +603 2787 3000Email: [email protected]
P H I L I P P I N E s
Aspire Lifestyles PhilippinesUnit 2802D-2803A West TowerPhilippines Stock Exchange Centre, Exchange Road, Ortigas Centre1600 Pasig City, Metro Manila, PhilippinesPhone: +632 687 0999Email: [email protected]
R u s s I A
Aspire Lifestyles Russia16/1, Dokukina StreetMoscow, 129226, RussiaPhone: +7 495 937 64 50, ext 1307Email: [email protected]
s I N G A P O R E
Aspire Lifestyles Singapore8 Changi Business Park Ave 1, #09-51UE Bizhub East (South Tower)Singapore 468018Phone: +65 6338 2311Email: [email protected]
s O u T H A f R I C A
Aspire Lifestyles South Africa72 New RoadMidrand, South Africa, 1685Phone: +27 11 541 1000Email: [email protected]
TA I wA N
Aspire Lifestyles TaiwanRM 405, 4F, No. 96Chung Shan North Road, Sec. 2Taipei, 104, Taiwan, R.O.C.Phone: +886 2 2523 2220Email: [email protected]
T H A I L A N D
Aspire Lifestyles Thailand93/1 GPF Witthayu Towers, Tower B, 11th FloorWireless Road, Lumpini, PathumwanBangkok, 10330, ThailandPhone: +662 205 7755Email: [email protected]
u N I T E D A R A b E m I R AT E s
Aspire Lifestyles United Arab EmiratesSuite 4000, W7B, Dubai Airport Free ZonePO Box 54757Dubai (UAE)Phone: +971 4 601 8808Email: [email protected]
V I E T N A m
Aspire Lifestyles VietnamSouth: 65 Nguyen Du, District 1Ho Chi Minh City, 70000, VietnamNorth: 72 Xuan Dieu, Tay Ho DistrictHanoi, 10000, VietnamPhone: +84 8 3823 6520Email:[email protected]
CONTACT US WITH YOUR QUESTIONS
Aspire Lifestyles Global Headquarters 331 North Bridge Road | #17-00 Odeon Towers | Singapore 188720Phone: +65 6330 9522 | [email protected]
