Implementation Techniques & Common Pitfalls

18/11/2014 ITAM Review European Tools Day

Mathias KnopsProduct Manager & Head of Presales

Aspera – The Company

Provide ONE SAM solution that fits all customer scenarios

Be industry leading not by ideas but by available function

Be complete OOTB for all relevant vendors, products and licence metrics

Be fast in adopting customers’, partners’ and market’s requirements

Be flexible as required to maintain this ONE solution

Our aim is high: Be the best SAM solution on the market!

Our Mission

Aspera – The CompanySome Facts 2014

120>25%

growth rate p.a.

14years in business

3/3founders still

“on board”

1

catalogue

(all from one source)

part of an innovative

group

employees

Aspera – The CompanySome Facts 2014

new customers

20customersworldwide

143 > 1.2

m lines of code

40,000 clients in

ave.(150 – 300,000)

strategic tool

97%

Aspera – The CompanyOur Portfolio

modules(so far …)

5service offerings

> 10

6-8 steps

(updates) per year

standard trainings

> 10

delivery options

3

strategic roadmap

items

> 7

Aspera – The CompanySurveys and Certificates

CapGemini(10/2014)

Rank 1 100 %KPMG

(Germany)certified“… scores well ahead

of all publishers.”

Aspera – The CompanySurveys

Aspera - Best in Class for Managing MicrosoftITAM Review (10/2014)

Customer since 2008International roll-out (60+ countries), 120,000 devicesServices: Licence Clearing, Software Recognition, Extended Catalog, ConsultingSpecifics: 300 legal entities worldwide, with over 80 different data sources that had to be consolidated/connected.

Customer since 2011International roll-out (200+ countries), 500,000 devicesServices: LaaSSpecifics: 1,059 legal entities worldwide, complex structure mapped out in SmartTrack and recorded all licenses allocated throughout the enterprise for a global overview of licenses, entitlements, and contracts.

Customer since 2009International roll-out (20+ countries), 50,000 devicesServices: Licence Clearing, Software Recognition, Extended Catalog, Application Monitoring and Interface Troubleshooting, ASP (Hosting)Specifics: SmartTrack covers 95 % of all devices (all types). Fully integrated financial management into SAP for ERP.

Implementation TechniquesOrganisations Providing SAM Service on ST

1 SmartTrack Architecture Model

2

7

3

Implementation TechniquesSmartTrack - Integration (Minimum)

D: LicensesT: File

Excel/CSV

3

D: UsersT: LDAP

ADS

7.1

D: ataT: echnology

Legend

ID

D: Systems, SoftwareT: DB

SCCM

2.2

1 SmartTrack Architecture Model

D: LicensesT: SAP query

SAP

2

1

D: Systems, SoftwareT: DB

IBM Tivoli

D: Systems, SoftwareT: DB

SCCM

D: Systems, SoftwareT: DB

Altiris

D: SystemsT: DB

USU Valuemation

D: Systems, SoftwareT: DB

Novell ZEN

2.2

2.1

2.3

2.5 2.4

4

D: DMST: HTTPS (API)

IXOS

5

5.2

D: RequestsT: SOAP (Connect-IT)

Peregrine (HP)

D: RequestsT: File

BMC

6.2

D: UsersT: LDAP

eDirectory

7.2

8

D: ataT: echnology

Legend D: Users, Cost CentersT: File

SAP HR

7

D: LicensesT: File

Excel/CSV

3

6

D: UsersT: LDAP

ADS

7.1

D: DMST: HTTPS (API)

SAP Archiv

5.1

D: CatalogT: OCI

SAP SRM

Implementation TechniquesSmartTrack - Integration (More Complex)

1 6.1

4

3

ID

8

Implementation TechniquesProject Planning & Management

WP02 Administration

WP03 Interfaces

WP04 Data CleansingSoftware Inventory | Licence

Inventory

WP06 Balance

WP

01 O

rgan

isati

on

WP

05 P

rocesses &

WP

07 T

rain

ing

s

Common Pitfalls

Dig up Windows NT 3.5 boxes from your basement

Investigate procurement records like “ordered as quoted on March 17th” or “Microsoft application, quantity 1, amount ₤20,000”

No consolidated data source

Multiple suppliers

M&A of publishers

1. Historical Licence Entitlements

Common Pitfalls

Where to retrieve data from?

To what level of granularity do we want to depict the organisation?

Link from users/devices/licenses to organisational units

2. Organisational Scope

Common Pitfalls

Which discovery solution to choose?

Identify gaps in data provisioning

Ensure completeness

No silver bullet discovery solution

3. Discovery of all Necessary Details

Common Pitfalls

“We don’t want to start with Microsoft. Microsoft is easy and we manage it via Excel”

Too many traps and details

Dynamic and automated calculation

Focus on other important tasks

4. Conviction to Being on Top of a Publisher

Common Pitfalls

Time sensitivity/pressure

Not strategically, but rather operationally driven decisions

No bargain to flatten the licence inventory

Unnecessary investments

5. Upcoming Contract Renewal

Common Pitfalls

Should not be the only motivation

More eminent to understand one’s estate

SAM is an upfront investment (tool, implementation, internal resources, compliance)

6. Only Focus on Possible Cost Savings

Common Pitfalls

100% of all publishers from the get-go

No focus > no learning curve

No feeling of success

7. Initial Scope Too Broad

Conclusion

The most important thing in licence management is to understand your estate

(technically & commercially). Everything else sits on top of

that foundation.

The One Thing to Take With You …

Questions?

Aspera GmbH and Aspera Technologies Inc. check and update the information in this presentation on an ongoing basis. Despite this, data may have changed. Therefore, Aspera cannot be held liable for the up-to-dateness of this document. The content and structure of this document are protected by copyright. Any reproduction of the information and data contained herein, especially the use of texts, text passages or illustrations, requires written prior consent of Aspera GmbH. Aspera, SmartTrack, FlowControl, OSM, ADM, ICM, CMM, FM, DMM, and the license management logo are registered trademarks of Aspera GmbH in Germany and/or other countries.

Mathias Knops

Phone: +49 (0) 151 – 647 166 94

Email: knops@aspera.com

Thank You

Aspera GmbH – Dennewartstr. 25-27 – 52068 Aachen - Germany - www.aspera.com