“Leading Innovation ‘n Collaboration thru Facilitation” · Facilitation Skills are as...

“LeadingInnovation‘nCollaborationthruFacilitation”

Tel.+1773-330-2064•[email protected]•www.mgrconsulting.com

FacilitationSkillsforElicitingRequirements

Abstract

Copyright©2016,MGRConsulting,Inc.

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Duration 70minutes

Abstract “Howto”elicitrequirementsisoneofthefirstskillsBusinessAnalystslearn–it'sessentialforalloftheremainingstepsofanalysis.Theproblemis"how".EffectiveFacilitationSkillsareasimportantforaBusinessAnalystasanalysisandtechnicalskillsare.Ifweelicitrequirementsinone-on-oneinterviews,wegetincompleteinformation.Howoftenhaveyouelicitedrequirementsfromaclientonlytohavehimorhercallyoulaterwithrequirementsthatwereforgottenthefirsttime?

Thesolutionistolearn"howto"useActiveListeningand"howto"askeffectivefollow-upquestions.Thisishowyouelicitcompleterequirements.Activelisteningisfardifferentthanlistening–it'sawaytounderstandwhattheotherpersonissaying.Properlyaskedfollow-upquestions,basedonactivelylistening,elicitmorecompleteinformation.Let'sexploretherequiredFacilitationskills.

Objectives Uponcompletion,theattendeeswillbeableto:

• LearnhowtouseActiveListening.

• Knowhowtoaskeffectivefollowupquestions.

• UnderstandtheneededFacilitationSkillsfortheBusinessAnalyst.


Agenda


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Introduction

Overview

ActiveListening

Practice

Questions

ReviewandWrapUp


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Exercise–ActiveListeningLab

Objectives Uponcompletion,studentswillhave:

• PracticedActiveListeningskillsandobservedthoseskillsinpractice.

• Demonstratedhowactivelisteningandobservationfeelsandworks.

• Receivefeedbackonlisteningperformance.

Instructions Studentsbreakintogroupsof3peopleeach.Eachpersoninthegrouptakesoneofthefollowing3roles:

• Speaker:begintalkingaboutyourreasonsforwantingtobecomeaFacilitator.

• Listener:useyourActiveListeningskillsandprobingquestionswhilelisteningtothespeaker.

• Observer:observeboththespeakerandlistener.Observewhathappensandreportwhatyouobservedtotheothersattheendoftheround.

Theexercisecontinuesfor3rounds(untileachstudenthashadanopportunitytoperformeachrole).Eachroundlasts5minutesafterwhich,theObserverwillverballyreporthisorherobservationstoboththeSpeakerandtheListener.Thestudentsthenswitchrolesandrepeattheexercise.Theinstructorkeepstime.

ObserverNotes Foryouruse:


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AboutMGRConsulting,Inc.


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"Wehelpcompaniesincreaseproductivitybyprovidingthehighestqualityinstructuredfacilitationtrainingandbyfacilitatingworkshops/meetingsthatengagegroupsandguidesthemtoreachconsensus."

MGRConsulting,Inc.,hasbeeninbusinesssinceFebruary1985.WearearecognizedleaderinthefieldofStructuredFacilitation,FacilitatorTraining,Coaching,andCollaborativeLeadershipTraining.OurFoCuSeD™FacilitatorclassessupporttheInternationalAssociationofFacilitators(IAF)CoreFacilitatorCompetenciesandwhatstudentsneedtolearntoachievethem,enablingthosepeoplewhowishtopursuetheirIAFCertifiedProfessionalFacilitator(CPF)designation–CPFsreceiveprofessionalrecognitionthatprovidesacompetitiveedge.Certification:YoucanreceiveaprofessionalFacilitatorcertificationfromtheInternationalAssociationofFacilitators(IAF).

"Webelievethatnoonepersonhastheanswer;weworkasateam,learnfromeachother,andcollaborateineverythingwedo."

OurFoCuSeD™FacilitatorClassesareauniqueapproachtostructuredfacilitationandthestate-of-the-artinstructuredfacilitationmethodology.TheyprovidedetailedPeopleandProcessToolstoensureusefulsolutions.Theyareeffective,comprehensive,andprovideacompletesetofskills,knowledge,andpracticethatyouareabletoapplyanduseimmediatelyuponcompletion.Theygiveyoueffectiveleadership,business,andinterpersonalskillsthatbuildyourconfidence.TheydevelopCollaborativeLeaders.It'stimetogetFoCuSeD™!

InadditiontodevelopinghighlysuccessfulFacilitatorsandCollaborativeLeaders,ourFoCuSeD™ClassesprovideeffectivePeopleSkillsthatcontributetotheoverallwellbeingoftheorganization.Theyprovideyourworkforcewiththeskillsneededtoengageinclearcommunication,problemsolving,decision-making,etc.–makingfacilitationawayofbusinessnotacollectionoftools.

OurFacilitatorServicesimproveclientbusinessperformancethrougheffectiveapplicationofstate-of-the-artfacilitationprocesses.Wearehighlyskilledatengagingparticipantsandguidingthemtoconsensus.Ourprimarygoalistogetagroupofindividualstoformasateam,learntocommunicate,andachieveagoaloraccomplishatask.

WeupdateourmaterialsperiodicallyanddelivertheFoCuSeD™AdvancedClass,idealforexperiencedFacilitators,incorporatingnewconceptsinFacilitation.WealsopublishourFoCuSeD™FacilitatoreNewsletterperiodically,idealforallpeople,coveringFacilitation,CollaborativeLeadership,PeopleandProcessToolsandmanymoretopics.

WearecertifiedasMBTI®practitionersandcandeliverMBTI®andFIRO-B®assessments.

Wearededicatedtoprovidingthehighestqualityintraining,content,materials,andexperience.Ourexperienceshowsinallthatwedo.Ourmissionis"LeadingInnovation'nCollaborationthruFacilitation".WeenvisionaCollaborativeSocietythatrespectsindividualismandembracesdiversity.


AboutGaryRush,IAFCPF


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“Recognizedleaderineducationalexcellence–impactingpeople’slives.”

GaryRush,IAFCertifiedTMProfessionalFacilitator(CPF),VistageChair,andFounderandPresidentofMGRConsulting,Inc.’spurposeistofacilitateleadershipdevelopmenttoaffectpositivechangeinbusinessandinlife.Hehasbeeninleadershiptrainingsince1972whenheenteredtheU.S.NavalAcademy,hasmanagedprojectssince1980,beenfacilitatingsince1983,andprovidingStructuredFacilitatorTrainingandCoachingsince1985.In1985,GarycreatedFAST.In2007,hecreatedFoCuSeDTM–arevolutionfromFAST–withtheintroductionofTheFoCuSeDTMFacilitatorAcademy.FoCuSeDTMisauniqueapproachtostructuredfacilitationandthestate-of-the-artinstructuredfacilitationmethodology.FoCuSeDTMisthemost

complete,mostcomprehensive,andmosteffectiveFacilitatorTrainingclassavailable,providingdetailedtrainingontheconceptsofHolisticFacilitation.HeisarecognizedleaderinthefieldofStructuredFacilitation,FacilitatorTraining,andCollaborativeLeadership,andcontinuestobetheleadingedgeintheindustrybycontinuingasapracticingFacilitator.

AsaFacilitator,hefacilitatesmanytypesofworkshopsinvolvingawidevarietyofprocesses,issues,andnumberofparticipants.Heimprovesclientbusinessperformancethrougheffectiveapplicationofstate-of-the-artfacilitationprocesses.Heishighlyskilledatengagingparticipantsandguidingthemtoconsensus.Hisprimarygoalistogetagroupofindividualstoformasateam,learntocommunicate,andachieveagoaloraccomplishatask.

AsaFacilitatorTrainer,GaryteachesTheFoCuSeDTMFacilitatorAcademy,FoCuSeDTMBusinessFacilitator,FoCuSeDTMOn…,andTheFoCuSeDTMLeader–LessonsforCollaborativeLeaders.Heteachesyounotonly“howto”;healsoteachesyoutounderstandthe“why”sothatyoucanperformeffectively.Heprovidesdetailedpeopleandprocesstoolsand,asanIAFCPFAssessor,hecoverstheIAFCoreFacilitatorCompetenciesandwhatstudentsneedtolearntoachievethem.Garyhasimplementedhisstructuredfacilitationtechniqueatnumerouscompanies,includingsomeofthelargestintheworld.

Hehastaughtin8countries,teachingover4000people,andthesuccessfulgrowthoffacilitationinNorthernEuropeisdirectlyrelatedtohisalumni.

HisalumniareamongstthemostsuccessfulandinfluentialFacilitatorsandLeaders,andtheyoftentellushowmuchGaryhaschangedtheirlives.

AsaVistageChair,heiscommittedtothesuccessofpeergroupmembersbothingroupmeetingsandonetoonesessions.HewasattractedtoVistagebytheopportunitytogivebackbyusinghisskillsandknowledgetocontributetothelivesofotherCEOs,businessownersandexecutivesinhiscommunitybyaffectingpositivechangeandimprovetheirlivesbothpersonallyandprofessionally.

AsaCoach,Garyhasbeencoachingindividualsthroughstudentevaluations,IAFCPFassessments,performancefeedback,individualizedconsulting,andcustomizedindividualcoaching,Garyhashelpedindividualsgrowtheirskills,improvetheirperformance,andachievetheirprofessionalgoals.

Since1985,Garyhasdesignedanddeliveredoveradozendifferentclassesfocusingonstructuredfacilitation–designingprocessesthatworkwithpeopleskills,collaborativeleadership,strategicplanning,datamodeling,teambuilding,etc.HebecameaThiagiCertifiedTrainertoenhancehistrainingthrougheffective,highlyinteractivelearningactivities.Hehaswrittennumerous"howto"books,includingTheFoCuSeDTMFacilitatorGuide–acomprehensivereferencemanualwhereheshareshisstep-by-stepprocesssothatstudentscanreplicatehispractices.HeupdatesMGRConsulting'smaterialsperiodicallyanddeliverstheFoCuSeDTMAdvancedClass,idealforexperiencedFacilitators–incorporatingnewconceptsinstructuredfacilitation.

In2006,theInternationalAssociationofFacilitators(IAF)awardedGarytheIAFCertified™ProfessionalFacilitator(CPF)designation.In2007,hebecameanIAFCPFAssessor,wasnominatedtheIAFIncomingChair,andfromApril2008throughDecember2011,hewasChairoftheInternationalAssociationofFacilitators(IAF).

GaryRush,CPFMGRConsulting,Inc.

[email protected]

“Leading Innovation ‘n Collaboration thru Facilitation” · Facilitation Skills are as...

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