Annual RVDA DEALER SATISFACTION INDEX AWARD...

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Annual RVDA DEALER SATISFACTION INDEX AWARD WINNER

Transcript of Annual RVDA DEALER SATISFACTION INDEX AWARD...

Page 1: Annual RVDA DEALER SATISFACTION INDEX AWARD ...stahlahomes.com/wp-content/uploads/2017/07/2012-torque...TORQUE by Heartland combines all the best that traditional RVing has to offer

Annual RVDA DEALERSATISFACTION INDEX

AWARD WINNER

Page 2: Annual RVDA DEALER SATISFACTION INDEX AWARD ...stahlahomes.com/wp-content/uploads/2017/07/2012-torque...TORQUE by Heartland combines all the best that traditional RVing has to offer

Cross-Over Vehicles by Heartland Versatile Fifth Wheel and Travel Trailer Toy Haulers

TORQUE by Heartland combines all the best that traditional RVing has to offer with the versatility of a toy hauler. TORQUE offers fifth wheel and travel trailer floorplans, each providing the ultimate in interior spaciousness and cargo possibilities. Elegant furnishings including designer furniture, matching window treatments on huge picture windows, built-in entertainment centers, quality-crafted cabinets and residential solid surface counter tops provide a unique touch you might not expect in a toy hauler. Join the hundreds of Torque owners that have chosen TORQUE for a truly versatile toy hauler with a luxurious residential look and feel of a traditional fifth wheel or travel trailer.

CERTIFIEDFor FOOD

Preparation

• HEARTLAND ADVANTAGE

NO

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OROUS SOLID SURFA

CE

• HEARTLAND ADVANTAGE

DURA

BLE,

RESILIENT NON-SLIP FLOORING

Model TQ 325

Model TQ 325

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• HEARTLAND ADVANTAGE

KIT

CHEN HARMONY

• HEARTLAND ADVANTAGE

PILL

OW TOP MATTRESS

Sofa Slides Forward for Maximum Cargo Space

Model TQ 325

Model TQ 325

Model TQ 280

Model TQ 280

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D-RingsAnchored through the floor decking to the steel frame for maximum strength.

Transform your garage into a screened-in area where

you can enjoy all of the benefits of fresh air without

the annoyance of pests.

TORQUE owners Enjoy Safely Transporting Fuel in a Fuel Cell rather than having several 5 gallon fuel cans that take up floor space and can spill if not secured properly. A convenient filling hose and valve handle like you would find at the gas station for filling your toys and the Static Line (Metallic cable and clip that connects the toy and trailer together) that reduces the risk of static electricity sparks that are known to cause explosions!

Light your task, set the mood or just kick back and relax. Enjoy perfect lighting throughout the TORQUE.

• HEARTLAND ADVANTAGE

PERF

ECT LIGHTING

• HEARTLAND ADVANTAGE

CRO

SS VENTILATIO

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The Freedom to camp anywhere... Optional 4.0 or 5.5 Onan Generator comes connected to the optional 30 gallon fuel cell for hours of power.

Heartland 5th wheel construction has been subjected to rigid testing in the famous DOMETIC Extreme temperature testing chamber, where it passed with flying colors! The testing chamber temperature is set to 0º to test the heating system, followed by setting it at 100º to test its cooling ability. With our thick 2” laminated walls, enclosed and heated underbelly and insulated floor - the interior of the Heartland coach remained warm and comfortable through out the sub-freezing testing and nice and cool during the extreme heat test!

88º 88º 88º 88º

CORNERING IN-TOWN or BACKING INTO CAMPSITES

88NOT

HING TURNS LIKE THE ORIGINAL

PATENT PENDING!

IN A SHORT-BED, EXTENDED CAB TRUCKACHIEVE 88˚ TURNING!ACHIEVE 88˚ TURNING!

BEWARE OF IMITATIONS!

˚

UNINHIBITED PASS-THRU EXTERIOR STORAGEChoose TORQUE for superior industry leading engineering which results in larger, cleaner pass-through storage possibilities.

• HEARTLAND ADVANTAGE

SHAR

KSKIN TOUGH

Seamless

Heated and Enclosed

Just an 1/8” thick foam cup protects your hand from scalding hot coffee... imagine what nearly 2” of block foam does for your Laminated Heartland Sidewall!

Double Welded, Fully Laminated Lightweight

Aluminum Sidewall Construction

SHARKSKIN PROTECTION:The TORQUE underbelly is enclosed, which helps to eliminate wind drag and increase gas mileage. The Sharkskin underbelly is rustproof, puncture resistant, and also repels moisture and rodents. This one-piece shield covers the entire bottom of the frame.

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12’ GARAGE

TQ 312

TQ 321

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12’ GARAGE

Length: 38' 0" Height: 12’ 8”Dry: 10,625 Hitch: 2,430 GVWR: 14,000

Length: 38' 10" Height: 12’ 8”Dry: 11,570 Hitch: TBD GVWR: 14,000

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TQ 325

10’ GARAGE

Ramp Door

Length: 38' 7" Height: 12’ 8”Dry: 11,470 Hitch: TBD GVWR: 14,000

Ramp Door

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TQ 301

10’ GARAGE

Length: 36' 10" Height: 12’ 8”Dry: 10,945 Hitch: 2,435 GVWR: 14,000

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Ramp Door

TQ 291

10’ GARAGE

Fold DownHide-Away Bed

Ramp Door

TQ 290

10’ GARAGE

Length: 36' 0" Height: 12' 8"Dry: 10,400 Hitch: 2,090 GVWR: 14,000

Length: 36' 5" Height: 12’ 0”Dry:TBD Hitch: TBD GVWR: 14,000

Fold DownHide-Away Bed

Sofa in Storage PositionMovable Sofa

Ramp Door

TQ 280

12’-17’ GARAGE

Length: 35' 3" Height: 12’ 0”Dry: 7,995 Hitch: TBD GVWR: 14,000

Ramp DoorFold Down

Hide-Away Bed

TQ 261

10’ GARAGE

Length: 34' 5" Height: 12' 0"Dry: 6,995 Hitch: TBD GVWR: 14,000

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Interior• HighEndSofa• 3InteriorDécorChoices• HighEndBordeauxCabinetryw/MissionStyleDoors• HighEndBoxedLambrequins’w/MiniBlinds• BeauflorFlooringThroughoutUnit• HighEndCarpeting• Cable/SatellitePrepped• DVD/CD/MP3/AM/FMPlayer• DualDucted15,000BTUA/C• FireExtinguisher• LPDetector• SmokeDetector• SlidingGlassDoor(261,290,291,312,301,322,325)• TTTanks:Fresh50gal,Gray35gal,Black35gal• FWTanks:Fresh100gal,Gray75gal,Black41gal

Exterior• CorrectTrackAlignmentSystem(FWonly)• 10”I-BeamFrameRails(FW)• 8”I-BeamFrameRails(TT)• 16”SteelWheels(onFW)15”SteelWheels(onTT)• DeepDarkTintedWindows• ElectricFrontLandingGear(PowerFrontJackonTT)• FiberglassFrontCap• MassivePassThroughStorage• ElectricAwning• 30AMPService• HeatedandEnclosedUnderbelly• DoorSidePorchLight• DualHighOutputRearCargoLights• ExteriorShower• HighStrengthRadiusRubberRoof• 2”WeldedTubularAluminumSideWalls• AllNewHighEndTorqueGraphics• HighStrengthPlasticGrabHandle

• 55AmpConverter• 101”WideBodyDesign• EnclosedGooseNeck(FWonly)• Dual30LBSLPBottles(Duel20lbsonTT)• Wide-TracSuspension(TTonly)• RearManualStabJacks• AluminumAlloyWheels

Garage• Fuel/OilResistantDiamondPlateTPORubberized

Flooring• HugeOverheadStorageintheGarage• DiamondPlateWallCornerProtection• HighCapacityRampDoor• HighEfficiency12VFan• HeatandA/CDucted• HugeWindowswithBlinds• 24”BeaverTail

Kitchen• SolidSurfaceCountertopinKitchenArea• SteelBallBearingDrawerGuides-FullExtension• HighRiseKitchenFaucet• 3BurnerRangew/LargeConvectionalOven• MicrowaveOven• DoubleDoorRefrigerator• DeepBasinAcrylicSink• PowerRangeHoodw/Light

Bed and Bath • SingleLevelMasterSuite• HighEndShowerSurround• BathRoomPowerVent• HeatandA/CinBathroom• BedroomTVHookupwithBooster• HighEndLeatherHeadBoard

• SkylightOverShower• OverHeadReadingLights• HardwoodMedicineCabinet• 60”X80”QueenBedw/Hi-End

MattressandComforter

OPTIONS• 3500WattPortableGen• RearElectricQueenBed(singlebed)• RearElectricQueenBedw/ConvertibleSofa(N/ATT)• 32”LCDFlatScreenTV• RearPullDownScreen• FuelStationw/GenPrep(30gal)• 4000WattOnanBuiltinGenerator

(RequiresGenPrepw/FuelStat)• 50AmpService• 5.5WattOmanGenerator(Requires50ampService)• FantasticFanw/RainSensor(Kitchen)• EspressoGlazedCabinets(IncludedStainlessSteelAppliances)

SS PACKAGE• PaintedFrontCap• ColoredFiberglassSidewalls• ExclusiveSSGraphics

Choose from three elegant decors featuring durable fabrics on the furnishings and window coverings.

Carbon Oasis Kona Flooring

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Over40menandwomenlocatedinadedicatedfacilityservicingourcustomerseveryday.Withadealernetworkofover400locationsacrosstheU.S.andCanada,you’reneverfarfromanauthorizedHeartlanddealer.

HEARTLAND CUSTOMER SERVICE

WE’VE GOT YOUR BACK!

STOP

VENDOR DIRECT

800#CALL DIRECT FOR DIRECT RESULTS!TOLL FREE & WARRANTY PHONE NUMBERS:

In an effort to offer the best possible customer service, we are providing you with the warranty phone numbers of our most common vendor partners so

you may work directly with them to more quickly handle service issues. Check the brand name on the product to determine the correct vendor.

LIPPERT ................1-866-524-7821(Frames, Axles, Jacks, Hyd. Slide-Out Systems, Trail-Air, (Seat Tech - Furniture))

DEXTER AXLE ........ 1-574-295-7888(Axles) Not toll free.

DOMETIC ................. 1-800-544-4881(Refrigerators, Air Conditioners, Awnings, Com-modes)

NORCO .................... 1-800-347-2232(Elect. Slide-Out Systems)

SHUR-FLOW ............ 1-800-854-3218(Water Pumps)

THETFORD .............. 1-800-543-1219(Commodes)

KIB ........................... 1-800-250-7051(Monitor Panels)

TREDIT TIRE ........... 1-866-443-9907(Nankang/Mission/Winland, Tires and Wheels)

A.S.A. ....................... 1-800-688-3135(Jensen Audio & Video Products; Electronics)

PROGRESSIVE ....... 1-269-781-4241(Power Convertors) Not toll free.

CHENG ..................... 1-877-294-8997(Power Convertors)

ATWOOD ................. 1-866-869-3118(Furnaces, Water Heaters)

SUBURBAN ............. 1-423-775-2131(Furnaces, Water Heaters) Not toll free.

SWAN ....................... 1-800-228-7926(Black Tank Flush System)

B & B. ....................... 1-574-259-7838(Black Tank Flush System) Not toll free.

FLAIR ....................... 1-574-534-2163(Furniture) Not toll free.

SEAT TECH ............. 1-866-524-7821(Furniture)

ONAN ....................... 1-800-888-6626(Generators)

DIMPLEX .................. 1-800-668-6663(Electric Fireplaces)

HAIER ...................... 1-877-461-4788(Beverage Coolers)

CAREFREE .............. 1-800-622-3230(Awnings)

DEKA ....................... 1-800-439-6694(Batteries)

WHIRLPOOL/ MAYTAG ...1-800-545-9086 Prompt 5(Ranges, Refrigerators)

NORCOLD ............... 1-800-543-1219(Refrigerators)

This list is provided for your benefit, so that you can quickly speak to the product manufacturer directly. If you prefer to work through Heartland’s Network of Authorized Dealers and need assistance in locating your

nearest dealer or authorized service center, feel free to contact Heartland Customer Service at 877-262-8032.

Weprovideaconvenientstickerineachcoachlistingthewarrantyphonenumbersofourmostcommonvendorpartnerssothatifyouchooseto,youmayworkdirectlywiththemtomorequicklyresolveissuesorobtainreplacementitems.

Call Direct, Fast Results!800# LABEL IN EVERY HEARTLAND

HeartlandRecreationalVehicles1001All-ProDrive•Elkhart,IN46514•574-262-5992

YourAuthorizedHeartlandDealer:

Visit HEARTLAND on:

• HEARTLAND ADVANTAGE

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MAN

UFACTURING PROCESSESTOP

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WING PERFORMANC

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www.HEARTLANDRVS.com

Experience:ProductWalk-ThroughVideosSideBySideComparisons

FeatureVideos•PhotoGalleriesVirtual360°Tours

DetailedFloorPlansNews•Testimonials

DealerLocator•OwnersClubCustomerService•ServiceLocator

andMoreatourInformativeWebSite

Community. Convenience. Close-to-home. WhereyoupurchaseyourrecreationalvehicleisultimatelyyourdecisionbutHeartlandurgesyoutoconsiderbuyingatyourlocaldealer.Dealersarepartofyourcommunity,providingjobsandcontributingtoyourlocaleconomy.Thesedealersareunderobligationtoprovidewarranty service for products they sell, but are not legally required to service productspurchasedfromotherdealers.Atsomepoint,youmayneedtoreturntothedealeryoubuyfrom-whynotstayclosetohome?Afterall,homeiswhereyourHeartlandis!

BENEFITS OF PURCHASING YOUR RV LOCALLY:•YouenjoyvaluablerelationshipbuildingwithDealerRepresentatives,closetoyourhome,whowillexplainthefeaturesandbenefitsoftheproduct.

•You receive a full product orientationprior to delivery,which includes hands-ondirectionsformanyofthecoach’ssystemsandfunctions.YouarealsointroducedtotheDealership’sService/Parts/Warrantypersonnelwhoareatthereadytohelpyouwithanyissuesyoumayencounter,nowandinthefuture.

•You enjoy customer PRIORITY. Dealerships generally service their purchasingcustomersfirst-othersmayexperiencelongdelaysandmissopportunitiestousetheirRV.Whatisitworthforyoutohaveadealership’sfullattentionandmotivationtosatisfyyouwhenyouneedservice–inatimelymanner?

•ValuableTAXdollarsandjobsstayinYOURcommunitywhichpaysforyourroads,schools,policeandfiredepartments.

DON’T UNDERESTIMATE CUSTOMER SERVICE AND PERSONAL CARE!ForCanadianResidents:IfyoupurchaseanRVout-of-country,thereareadditionalfees, taxesand inspections thatmustbemetbeforebringingyourproducthome.YourlocalCanadiandealersareexpertsintheseprovisions.

• FOR ADDITIONAL INFORMATI

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artlandrvs.comHEARTLANDPROUDLYPARTNERSWITH

THEHIGHESTQUALITYVENDORSinmanufacturingourrecreationalvehicles:

Product information is as accurate as possible as of the date of publication of this brochure. Due to Heartlands commitment to continuous product improvement - floorplans, materials, components, features, specifications, options, etc. are subject to change without notice or obligation to Heartland Recreational Vehicles. Product information and specifications apply to coaches beginning with serial number 257280 Tow Vehicle Caution: Owners of Heartland recreational vehicles are solely responsible for the selection and proper use of tow vehicles. All customers should consult with a motor vehicle manufacturer or their dealer concerning the purchase and use of suitable tow vehicles for Heartland products. Heartland disclaims any liability or damages suffered as a result of the selection, operation, use or misuse of a tow vehicle. Heartland’s limited warranty does not cover damage to the recreational vehicle or the tow vehicle as a result of the selection of the tow vehicle. See your nearest Heartland dealer to review a current model. 20,000 Litho 12/12