ANDTEK Solutions and Products
description
Transcript of ANDTEK Solutions and Products
ANDTEK Solutions
and Products
Delivered as flexible modules
ANDTEK Solutions
• Computer Telephony− AND Phone Communicator
− AND Communicator
− (AND Desktop)
• Add-On Features− AND Phone Group …
− AND Phone CallBack
− AND Phone CallList
− AND Phone Settings
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• Productivity,
Prozess Integration− AND Phone Directory
− AND Phone Provisioning
− AND Phone Broadcast
− AND Phone Menu
− AND Phone Settings
− AND Phone Routing
• Security, Recording− AND Phone Lockout
− AND Phone Recorder
− AND Phone Broadcast
− AND Phone Observer
Provisioning
Modules are based on Software and Hardware
ANDTEK Modules
Appliance Linux Windows
Group
Group MA Broadcast
Directory Settings
Recorder
Group ACD
CallBackMobile
Reporting Lockout
Desktop
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Windows OS
SMALL MEDIUM LARGE
Linux
Server Hardware
Linux
AND Phone Base
AND Phone Group
Team Collaboration and Manager/Assistant
Services
Benefits
AND Phone Group
• Completely Phone-based
• Hidden/Supervisor Phones
• Multiple Groups
• Calling Number Suppression
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• Calling Number Suppression
• Various Display Options
• Optical or acoustical
signaling
• Advanced Manager/
Assistant Services
AND Phone Group
ACD(Automatic Call Distribution) (Automatic Call Distribution)
IP phone based Call Center services which delivers
queuing and reporting services.
Benefits
AND Phone Group ACD Services
• Status display for each queue
• Status information for each agent
• Available, Break, Post-processing, Not available
• Basic Web Statistics
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• Basic Web Statistics
• Complex reporting with AND Phone Reporting
• Routing Algorithms (First Available / Not busy / Longest Idle)
AND Phone
Directory
Corporate Directory Integration
Benefits
AND Phone Directory
• One search for multiple directories/types
• Integration of corporate directories
− Integrate existing directories – Active Directory, Oracle,
Ease of use / administration / maintenance
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• Ease of use / administration / maintenance
• Completely phone or web based
• Extension Mobility support
AND Phone
Observer
IP Phone Surveillance and Door Opener
Integration
Benefits
AND Phone Observer Features
• Split screen and touch screen support
• Automatic scaling of images
• Integrated door opener service
−DTMF controlled
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−DTMF controlled
• Integration von IP cameras
−Snapshot of video as jpg
−Accessible through HTTP or FTP
AND Phone
Recorder
Secure Voice Recording and Phone Replay
Benefits
AND Phone Recorder
• Voice Recording of IP Phone Calls
• Encrypted and Signed Storage
• Replay of Recordings directly on the Phone
• Secure and SIP trunk recording
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• Secure and SIP trunk recording
• High Availability Voice Recording
• Recorder Management System
• „Silent Monitoring“ und „Whisper“
• Tag recordings
AND Desktop
Communications Client for Windows and Mac
Benefits
AND Desktop Features
• Dial from any Windows and Mac Application
MS Outlook, Safari, Word, PowerPoint, Acrobat, IM, …
• Add-Ins for dedicated Applications
MS Outlook Contacts, Lotus Notes (planned)
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• Phone number pop-up
• Multiple Deployment Options
Desktop Software ANDTEK Software for Desktop Computers
AND Desktop CTI CTI Services
AND Desktop CTDClick-to-Dial
AND Desktop ACAttendant Console
Click-to-DialOutlook IntegrationPhone Login/LogoutSelect -to-Dial
Click-to-DialOutlook IntegrationPhone Login/LogoutSelect -to-Dial
Click-to-DialOutlook IntegrationPhone Login/LogoutSelect -to-Dial
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Select -to-Dial
Standalone version available
Select -to-Dial
AND Phone Integration:
• Group• Group MA• Directory
Select -to-Dial
AND Phone Integration:
• Group• Group MA• Group ACD• Directory
AND Phone InOut
Controlling non-IP network components
Solutions Overview
AND Phone InOut
CallManagerPersonal Directory
• ANDTEK Server
− Communication with IP network
− Commands IP controller
• IP Controller
− Controlled by ANDTEK server
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AktorenSensoren
− Controlled by ANDTEK server
− Electrical Inputs/Outputs
• Aktuators and Sensors
− Cisco phone, SNMP and IMAP
AND Phone
ProvisioningProvisioning
Installation, Moves, Adds, Changes for UC
Costs of Telephony Solutions *
Total Cost of Ownership
• 30 % of the TCO are acquisition costs
• 70 % of the TCO are operational costs
How to reduce operational costs ?
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* Gartner Group
How to reduce operational costs ?
Integration of existing workflows
Integration of existing systems
Automatical configuration of UC systems
By Implementing Provisioning
Provisioning for UC networks
AND Phone Provisioning
• Integration of corporate processes
• Simplification of administrative tasks
• Automated and secured execution
• Integration of multiple systems
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• Integration of multiple systems
AND Phone Provisioning
How does it work?
LDAP
APAS Services
- Voice Recording- Manager/Assistant- Directory Integration- Attendant Console- CTI Integration- Security Services
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AXL
LDAPSQL CSV CUCM
Users,Personal Directory
- Security Services- Zone Paging-…
AND Phone
Version 4Version 4
Presentation about AND Phone Application
Server Version 4
• New operating system
−Linux operating system changed to Red Hat compatible
−Better driver support, more server platforms supported
• New configuration front-end
Main Technical Changes for APAS Version 4
AND Phone Technical Changes
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• New configuration front-end
−Still web-based but more “application-like”
• Upgrade to version 4 requires new installation
Model in 3 steps
AND Phone Licensing
Client licensen
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..........
AND Phone Base
AND Phone
Broadcast
AND Desktop
Application license
Server license
AND Phone
Directory
Christopher Morris
Key Account Manager US, CA and UK
Phone (US): +1 919 277 8572+1 408 731 6884
Phone (EMEA): +49 811 95949 644
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Phone (EMEA): +49 811 95949 644Mobile: +49 151 23565377