Andtek Sales Desktop Ac 4.2.1 En
description
Transcript of Andtek Sales Desktop Ac 4.2.1 En
AND Desktop AC
Attendant Console
Attendant Console
Type of Information
•Queue Information
•Group information
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•Group information
•Directory information
•Contact information
Attendant Console
• Deliver high-quality customer service by presenting detailed information about each caller and call.
• Presence information in the Group Monitor to see if anextension is available before passing the caller on .
• Operators and employes can work from home, answering and transferring calls just as if they were in the office.
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IncomingCall
Attendant Console
Queue
Caller
Caller
Caller
Caller
WelcomeAudio
Fallback
Availability
were in the office.
• Integration of AND Phone Group
Status display of group members
Flexible display options
Simple forwarding/redirecting/calling of members
Group Integration
AND Desktop Features
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Simple forwarding/redirecting/calling of members
AND Desktop Features
Handling Calls inside a Group
• Drag-and-drop for handling callsStatus display of group members
Flexible display options
Simple forwarding/redirecting/calling of members
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Simple forwarding/redirecting/calling of members
Double ClickCall this person
Double ClickPick call
Drag-and-dropTransfer call
Double ClickPick call
1)
AND Desktop Features
Handling Calls inside Queue/Directory lookup
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Drag-and-dropTransfer call
Database lookup 2)
3)
• Integration of AND Phone Directory
Multiple enterprise directories with one search
Integration of Active Directory, LDAP, SQL, CSV, CU CM
All directories on computer desktop and IP phone
Directory Integration
AND Desktop Features
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All directories on computer desktop and IP phone
• Reverse number lookup
−Incoming calls are resolved using AND Phone Directory
−Detailed information about caller available
• Information for
Directory Integration – Resolve incoming Calls
AND Desktop Features
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• Information for
−Own calls
−Group calls
−Queued calls
AND Desktop Outlook Add-In
• Dial directly from MS Outlook Contacts
• Multiple number entries supported
• Aclook: Add-In to MS Outlook
Integrate MS Outlook Contacts
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Attendant Console
ACD (Automatic Call Distribution)
• Multiple ACD queues available
• Simple login/logoff• Available
• Break
• Unavailable
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• Unavailable
• Vertical/Horizontal display option
• Click to pick calls
• Automatic fallback of calls which are not picked by destination
AND Phone Directory
Corporate Directory Integration
• Integrates corporate directories to increase phone number search and speed up dialing
• Complete set of directories and databases to be incorporated into the UC environment
Corporate Directory Integration
AND Phone Directory
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• Simple search form for users
−One search for multiple directories/types
• Integration of corporate directories
−Integrate existing directories – Active Directory, Oracle, …
What can be achieved with AND Phone Directory ?
AND Phone Directory Overview
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−Integrate existing directories – Active Directory, Oracle, …
• Additional information on incoming calls
−All information from corporate databases/directorie s
• Single source of corporate data on every platform
−Using data on IP phone, web browser, computer, …
• Ease of use / administration / maintenance
• Completely transparent for users
• Multiple directories with different types
• Flexible attribute mapping
One search form for multiple directories
AND Phone Directory Features
AXL DirectoryFirst NameLast NameDepartment1. Single search form
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DepartmentTitleBuilding
Active DirectoryFirst NameLast NameCompanyAssistantHome Address
SQL DatabaseFirst NameLast NameCorporate IDProject IDLast Access
3
1
2
4
1. Single search form2. Search is executed once3. All applied directories are searched4. Results are merged and displayed
• Group multiple directories and directory types
−Transparent for users – just one search form
• Multiple phone numbers to dial
• Flexible field types for searching
Grouping of Directories
AND Phone Directory Features
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• Flexible field types for searching
• Phone Number Modifications
LDAP Directory
Active Directory
Group 1 Group 2
SQL Directory 2
SQL Directory 1
Group 3
CUCM Directory
• Resolve incoming numbers automatically
• Search in multiple directories and databases
• Send caller information to phone display
Automatically Resolving Incoming Numbers
AND Phone Directory Features
LDAP
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LDAP
AD
SQL
ASCII
CCM AXL
• Access user database and personal directories
• Communications Manager 5.x and 6.x
• Directory usable for AND Communicator as well
AXL Directory
AND Phone Directory Features
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AXL
LDAP SQL CSV Users,
Personal Directory
• Create personal group directories
• Consolidate multiple CCM cluster directories
• Use personal directories on the PC
AXL Directory Usage
AND Phone Directory Features
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CallManagerPersonal Directory
Cluster 2Cluster 1
CallManagerPersonal Directory
CallManagerPersonal Directory
CallManagerPersonal Directory
CallManagerPersonal Directory
• Integrates with MS Exchange 2000/2003 and 2007
• Access to MS Exchange contacts
Microsoft Exchange Integration
AND Phone Directory Features
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AXLWebDAV
Unified Communications Manager
MicrosoftExchange
• Import ASCII, CSV files into APAS
• Export ASCII directories into CSV files
• Personal directories for users
ASCII Directory
AND Phone Directory Features
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AXLCSV CUCMFieldsJoe, DoeJoanne, ZRichy, GoMax, ReinAnn, Suan
HTTPS
• Completely phone or web based
• Centrally managed
• Extension Mobility support
ASCII Personal Directory
AND Phone Directory Features
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AXL
HTTPS
• Directory accessible through web browser
• WebDialer integration to dial immediately
• Transparent integration of multiple directory types
− LDAP, Active Directory, CCM Directory
Web Directory
AND Phone Directory Features
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− LDAP, Active Directory, CCM Directory
− SQL, MS SQL, mySQL, Oracle, postgre
• Flexible attribute matching
LDAP
AD
SQL
ASCII
CCM AXL
Christopher Morris
Key Account Manager CA,US and UK
Phone (US): +1 919 277 8572
+1 408 731 6884
Phone (EMEA): +49 811 95949 644
Mobile: +49 151 23565377
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www.andtek.com
linkedin.com/pub/christopher-morris/13/426/283
Twitter.com/ccgmorris