AMI Meter Installation Training: A continuing journey
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Transcript of AMI Meter Installation Training: A continuing journey
AMI Meter Installation Training:
A continuing journey
“We may run, walk, stumble, drive, or fly, but let us never lose sight of the reason for the
journey”
Malcolm JollyTeam Leader, Innovation GippsTAFE
Noel SutcliffeTeam Leader, Gas & Telecommunications
Background
• AMI meters are known as smart meters
• They measure usage at regular intervals
• Provide benefits for customers and suppliers
• Specialised knowledge and skills
• Restricted entry requirements
• Entrants often not familiar with meters
• Pressure• Cost of getting it wrong
can be fatal
Installer Job Profile
The Existing Situation
• Number and time
• Media attention• Safety• Added scrutiny
Installer training at GippsTAFE’s Chadstone campus
The Existing Situation
If you only have a hammer, you tend to see every problem as a nail.
- Abraham Maslow
The role of GippsTAFE’s Innovation Department
Understanding the challenges through
observation, analysis and evaluation
• Current course structure
• Classroom & workshop sessions
• Resources• Understand the
needs of industry, the trainers and the students
Understanding the challenges through
observation, analysis and evaluation
• Understanding current restrictions
• Identify barriers• Responding to industry
feedback on materials
• TAFE management perspective• SMEs and trainers• Industry• Students• Wide ranging engagement
Wider consultation
Wider consultation
• Time poor trainers need more time in the workshop– Move large sections of the theory to online
• Greater co-ordination of the verification of student entry qualifications and existing competencies and aptitude– Collaborative approach with industry
• Poor retention– Expose potential students to the online training
prior to commencement
Structural issues and responses
• Existing resources losing currency– Update existing resources to reflect current
practice• Existing resources static and unsuitable for online
– Enhanced with trainer voice (interim measure)• Trainers coping with large groups at workshop
stage– Two trainers introduced at this stage
• Online simply place to deposit materials– Moving to interactive, pre-work delivered
Resource issues and responses
• No self testing exercises• Flash based exercises
Resource development
issues and responses
• No video of actuality of installation• Produce location videos
• Limited LMS• Enhance and develop LMS
Right Response Overview
Safe & Competent Installer
Right Number
s
Right Skills
Right Place
Right Time
Right Way
Right Directio
n
• It is essential to get it right.
• GippsTAFE’s Innovation Department is playing a key co-ordinating role
Trainer perspective
The Journey
Build training room
Review resources
Update existing resources
Build interactive resources
Videos
Widely observe, consult and evaluate
Meet with industry
OngoingresearchMay 2011...we are here
To date over 300,000 smart meters have been installed in Victoria
There has been one serious safety incident
Installers have identified 3,500+ existing serious electrical faults at consumer premises
Smart Meter Trivia
This year 250 Smart Meter
Installers will be trained at the
GippsTAFE Chadstone Campus
Time is a great teacher, but unfortunately it can kill its pupils.
- Hector Berlioz