American Dream: Webinar Recording Timeline · American Dream: Webinar Recording Timeline 1 Below is...
Transcript of American Dream: Webinar Recording Timeline · American Dream: Webinar Recording Timeline 1 Below is...
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American Dream: Webinar Recording Timeline
1
Below is a timeline for the topics covered in the PLA Project Outcome webinar, American Dream:
Measuring Success Using PLA’s Project Outcome. Click here to view the archived recording.
Timestamp Agenda 0:01-2:05 Introduction
2:06-4:35 What is an outcome
4:36-9:01 Review of Project Outcome toolkit
9:02-13:39 Why measure outcomes
13:40-19:29 Measuring American Dream programs
19:30-24:09 Tips for surveying
24:10-32:25 Entering & accessing data
32:26-33:18 Wrap-up
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American Dream: Measuring Success Using PLA’s Project OutcomeMarch 2019
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American Dream Reporting: Programs
One of two training webinars
1. Project Outcome: Reporting for programs
2. PPO: Reporting for evaluation, interim and final reports
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Agenda
1. What is an outcome
2. Review of Project Outcome toolkit
3. Why measure outcomes
4. Measuring American Dream programs
5. Tips for surveying
6. Entering & accessing data
7. How PLA can help
8. Wrap-up Emily PlagmanManager, Impact & Advocacy
Public Library [email protected]
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Goals for GranteesDevelop tools and resources for libraries and library staff to provide effective literacy services to adult English language learners in their communities and across the country.
Photo Credit: American Library Association
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1. What is an outcome
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What is an outcome
Photo Credit: Unsplash
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Libraries need more data and evidence to show the whole picture of their value to the community.
What is an outcome?
Photo credit: Google Images
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What is an outcome?
Needs assessment: What does our community need? Patron satisfaction: What should we do better? Outputs: How much did we do?
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What is an outcome?
Needs assessment: What does our community need? Patron satisfaction: What should we do better? Outputs: How much did we do? Outcomes: What good did we do?
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What is an Outcome?
Specific benefit from a library program/service
Can be quantitative or qualitative
Expressed as changes that individuals perceive
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What is an Outcome?
Tells you what changes/effects/impacts your programs are having in/on…KnowledgeSkillsAttitudesOpinionsBehaviorsActions Status
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2. Review of Project Outcome Toolkit
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What is Project Outcome?
www.projectoutcome.org
FREE!
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Online Toolkit
www.projectoutcome.org
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Standardized Outcomes
What did patrons like most?What can the library do to improve?
Knowledge
Confidence
Behavior Change
Awareness
www.projectoutcome.org
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Survey Topics
www.projectoutcome.org
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Survey Management
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Data Dashboard
www.projectoutcome.org
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Training Resources
Getting Started Surveys Data Collection Data Analysis Taking Action From the Field
www.projectoutcome.org
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Data Collection Roadmap
www.projectoutcome.org
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Resources > Getting Started > Tutorial Videos
Training Resources
www.projectoutcome.org
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Aggregate Data: 64k Responses for ELL
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3. Why Measure Outcomes
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Why Measure American Dream Outcomes?
Libraries do a better job of meeting ELL community
needs
Your goal: offer more programming to English
Language Learners or adults in need of basic education and
workforce development
Project Outcome goal: help libraries measure value of
programs and services
American Dream goal: support
expansion of ELL programming in public libraries
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Why Measure American Dream Outcomes?
What is an outcome? Patron-reported changes in knowledge, attitude,
behavior, or awareness
American Dream Examples: Patron learns how to apply for a citizenship test English language learn reports increased confidence
in speaking the language Job-seeker got a better job Attendees check out resources available at the library
to help them learn more
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How Could the Data Be Used?
American Dream reporting Advocacy Programming improvement Communicating value to partners
"Now I think, read, write and speak. I did my application for Citizenship. I pass the interview. I'm a Citizenship now!"
“I want to speak with my grandson.”
“It has motivated me to continue learning English to have better opportunities for employment.”
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2018 Results: Education/Lifelong Learning
246 patron responses 8 library locations entered survey data
Programs included: ESOL classes New Comers Academy Visit Adult Ed. New Citizens Outreach Adult Literacy ESL Resources Somali Bantu After School Program
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2018 Results: Education/Lifelong Learning
0 100 200 300 400 500 600 700
Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
N/A
Outcomes
Knowledge Confidence Application Awareness
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2018 Results: Education/Lifelong Learning
How did this program help you meet your learning goals?
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4. Measuring American Dream Programs
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Citizenship classes HSE/GED courses Computer access/training Job skills training ESL classes
American Dream Programs
COLLECTIONS
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Public Program Office Partnership
Keeping it Simple – PPO completes the first step for you:Creates the template you’ll use to measure your American Dream grant programs
PPO can only view data from surveys created from their templatesCentralized reporting system
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Pre-Set Survey Questions
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Pre-Set Additional Questions
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Creating Your Survey From a Template
1) Create Project Outcome account: www.projectoutcome.org Set up survey (PPO has done this for you)2) Locate the American Dream 2019 template3) Select “Create Survey From Template”4) Approve source, topic & type5) Enter program information6) Approve survey settings
www.projectoutcome.org
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Step 1: Locate Template
Check Template
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Step 2: Select “Create Survey From Template”
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Step 3: Approve Source, Topic & Type
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Step 4: Enter Program Information
American Dream 2019: GED Program
03/30/19
Humboldt Park Library
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Step 5: Approve Survey Settings
American Dream 2019: GED Program - 3/31/19
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Step 6: Get Survey
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Creating Surveys
CAUTION:Additional questions create 2-page surveys.
TIP:Print double-sided, edit PDF or re-create own version to fit on one page.
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Step 6: Get Survey
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5. Tips for Surveying
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Talk to Patrons
Explain the WHY and HOW before asking them to complete the survey
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Talk to Patrons
Read survey questions aloud Walk through questions one at a time Explain the Likert scale (strongly disagree –
strongly agree) Keep responses anonymous
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Get Creative!
Help low English literacy or ESL patrons better understand the survey scale
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Spanish Surveys
For Spanish-speaking audiences, use paper surveys
A Spanish version of the template will be emailed to you in PDF form
Translate responses into English before entering them into Project Outcome
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Other Languages
Use paper surveys If possible, translate the surveys to fit the
audiences’ needs (other languages) Make sure to translate responses back into
English before entering data into the system
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6. Entering & Accessing Data
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Entering Data
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Entering Data
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Entering Data
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Entering Data
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Entering Data
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Entering Data
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Download Raw Data
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Download Raw Data
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Download Quick Summary Report
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Build a Report
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Build a Report
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Build a Report
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Analyze Data Dashboards
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Taking Action
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ALA Public Programs Office
Will have access to your American Dream survey data through their own Project Outcome account
American Dream evaluators will have access to raw data
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Customer Support! We can help all your implementation needs!
Project Outcome help: [email protected] All other American Dream questions: [email protected]
www.projectoutcome.org
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8. Wrap-up
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If You Haven’t Already…
Register for FREE at www.projectoutcome.org
Review training resources
Create a new survey
Analyze data dashboards
Join the Facebook group
Follow us on Twitter
www.projectoutcome.org
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Connect with Peers
www.community.projectoutcome.org
American Dream participants: [email protected]
Other Project Outcome libraries: