In a short time span, self-service check-in has practically become “the norm”. Airlines are adopting it at a rapid pace as a means to save costs and increase efficiency, while today’s tech savvy travellers simply expect to check in when and how they wish.

Flawless performance through all channels is key since the smallest dysfunction can have a negative impact on your operations and on your brand.

A system you can trust Your check-in system simply can’t fail. Smooth running is what counts, and as with all aspects of departure control there’s no margin for error!

Altéa Self-Service Check-in has been conceived as an integral part of Altéa Departure Control, leveraging the robustness of its architecture, and providing the highest levels of resiliency.

Multichannel: let your customers choose Your goal is to provide the best possible customer service. However, you want to keep it simple. That’s why you’d like one answer for all self-service check-in modes.

Managed through a single interface, Altéa Self-Service Check-in provides a seamless service through all channels, allowing passengers to check-in via the airline website, smartphone, SMS or at the airport kiosk.

It’s simple: you decide, we apply Self-service check-in is an integral part of your business strategy. Your concern is how to make sure this strategy is consistently applied across all channels.

Our solution is designed to be flexible and easy to customise to fit your needs. And as an Altéa customer, your business rules defined in Altéa Departure Control will automatically be applied to Altéa Self-Service Check-in if relevant.

Start today, upgrade as you go In this competitive, fast paced industry you can’t afford to trail behind with your offer. To implement your self-service check-in you want minimal delays and easy upgrades.

With Altéa Self-Service Check-in, a dedicated Amadeus team will work with you to deliver your self-service application in a timely manner. Later, all new enhancements will be initiated upon a simple request.

Implement your self-service strategy through all channels with Amadeus Altéa Self-Service Check-in

and empower your customers to check in as they want.

Altéa Self-Service Check-inEmpower your customers

AIRLINES

Internet Check-inThe first self-service check-in option you can offer your customers.

_ Perfectly integrated with your booking engine

_ Matches your website look and feel

_ Varied boarding pass choices: printed immediately online, sent to traveller by email or by SMS. Three formats to choose from: standard PDF, mobile boarding pass optimised by type of mobile device or offline mobile boarding pass compatible with html5 or Apple Passbook

_ Multi passenger check-in

Kiosk Check-inA ‘must have’ to better control passenger flows as they go through check-in at the airport. With kiosk check-in, you can also cut down on the airport space needed and reallocate your staff to other customer centric services.

_ Kiosk monitoring interface

_ Central rollout of updates to limit onsite deployment efforts

_ Includes calculation and payment of excess baggage at kiosk

_ Bag registration and bag tag printing

Multi passenger check-in

Excess baggage payment at the kiosk

With Amadeus Altéa Self-Service Check-in you can:

_ Offer multiple self-service check-in options to your customers

_ Limit your airport footprint and save on associated costs

_ Ensure consistency throughout your self-service check-in operations

_ Easily manage all your check-in channels (agent and self-service) through a single administration tool

_ Get new revenues through advertising and ancillary services

Mobile check-inYour customers want to be able to do it all on their smartphones? Choose mobile check-in.

_ Check-in flow and display optimised by type of device

_ All standard online check-in features available on mobile

_ Varied boarding pass choices also available (online and offline)

_ Seamless customer identification from mobile booking to mobile check-in

_ Interactive seat map

_ Updatable frequent flyer information

Altéa Self-Service Bag DropOffer your customers to drop off their bags without the assistance of an agent after they have completed their kiosk check-in and printed their bag tags.

_ A two step process to better control queues at the airport: (1) Kiosk check-in with boarding pass and bag tag printing (2) Self-service baggage drop off

_ A thin-client application that can be installed on any type of self bag drop hardware

_ Full integration with Altéa Departure Control

Automated check-inCheck-in can also be fully automated without any action required from your customers.

_ Checks passenger eligibility

_ An SMS is sent to the travellers to inform them that they have been checked-in automatically

_ Includes the possibility for travellers to change their check-in details

Fast and easy baggage drop

Offline boarding pass compatible with Apple Passbook

Offline boarding pass

Various customisation capabilities _ Personalise the look and feel on any channel

_ Define the right self-service channels and options for you and your customers

_ Personalise the messages for automated check-in, email confirmations, SMS

_ Choose at what time before departure you want your messages to be sent

_ Configure all your business rules into the system for a tailor-made self-service check-in solution

Central administration tools _ Central management of your check-in channels

_ Same interface as Altéa Departure Control – Customer Management

_ Full history of logs for troubleshooting

Advertising _ Dynamically selected advertisements and partner offers

online and on boarding passes

_ Generates new revenue flows Notifications _ Notify your customer via e-mail or SMS that check-in is open

on your internet or mobile channels

© 2

014

Amad

eus

IT G

roup

SA

Trusted technology partner As the global travel industry’s leading technology partner, Amadeus is committed to helping you overcome your biggest business challenges by continuing to provide innovative and advanced integrated solutions, plus best-in-class support and expert consulting services.

Find out more For further information, visit www.amadeus.com/airlineit or speak to your Amadeus Account Manager today.

amadeus.com