Alfonso Figueroa Hernández [email protected] … · •Inbound •Service logistics...

IT4IT® Componente Clave de una Estrategia de

Transformación Digital

Alfonso Figueroa Herná[email protected]@IT4ITambassador

mailto:[email protected]

https://twitter.com/IT4ITambassador

Alfonso Figueroa Hernández

Alfonso Figueroa Hernández @IT4ITambassador

Situación actualIT Pressures

IT Costs CustomerDemand

Volume ofChange

IT Complexity

Overall Costs

Time to Market

Customer Loyalty

Overall economy

Business Pressures

Why IT is feeling the pressure?

Technology focused

Silo mentality Process focused

IT Maturity


Situación actual

The OpenGroup Conference – The business value of IT4IT


¿Qué es IT4IT?

Cadena/Flujos de

valor

Arquitectura de

referenciaprescriptiva

Visibilidad

Flujo libre de

información

Automatización +

Integración

Service Broker


El estándar de IT4IT proporciona una ARQUITECTURA DE REFERENCIA para manejar el negocio de TI, la cual es neutral en cuanto a proveedores y agnóstica en cuanto a tecnologías e industria.

Habilita el entendimiento de

qué pasa en TI para habilitar

la mejora continua

Proporciona una guía

prescriptiva que tiene como

columna vertebral el

SERVICE MODEL BACKBONE

Soporta casos de uso del

mundo real de la Economía

Digital (Cloud, Agile, DevOps,

Service Brokering)

Proporciona

4 Modelos:

1. Información

2. Servicio

3. Funcional

4. Integración

Creación del estándar

2011 2012 2013 2014 2015 2016 2017

CONSORTIUM• Shell• HP• Accenture• Achmea• Munich Re• PWC• AT&T• University of

South Florida

Value Chain

Sep/2011Shell prop.

Std.

RA 0.5(level 1)

Sep/2012

RA 1.0(level 2)

Jan/2013

RA 1.2(level 3)

Mar/2014

RA 1.3(level 3)

Oct/2014PUBLIC

LAUNCH

RA 2.0(level 3)Jul/2015

IT4IT2.0 Std

Oct/2015

IT4IT2.1 Std

Jan/2017

Certification

Apr/2016

CLIENTS

• American Express

• Boeing

• CISCO

• ExxonMobil

• Philips

• PwC

• Rabobank

• Shell

• Univ. of S. Florida

SERVICE PROVIDERS

• Accenture

• BP Gurus

• Capgemini

• HCL Technologies

• Huawei

• Tata

VENDORS

• BMC

• CA

• Dell

• Hewlett Packard

• IBM

• Microsoft

• Oracle

• Servicenow


¿Qué problemática está tratando de resolver IT4IT?

STRATEGY APPLICATIONSOPERATIONS

Finance Procurement

HHRRLegal

PMO

EA

Business analysts

Development

QA

CAB

Compliance

Security

Operations

Business outcomes

- Falta de visibilidad de la demanda

- No se pueden priorizar proyectos con base en valor y riesgo al negocio

- QA manual/ incompleto

- Incapacidad de

alinear requerimientos de negocio, calidad y operativos

- Incapacidad de alinear la calidad de los servicios

con la demanda del negocio

- Carencia de un gobierno de cambios y compliance

Falta de integración de herramientas

Falta de entendimiento

de la capacidadpara entregar valor


Esta inmadurez

dificulta enfrentar complejidades

(Cloud, Mobility,

BYOD)

Falta de cooperación que

resulta en

suboptimización

Plan Build Deliver Run

IT V

alu

e C

ha

inEfficiency

&

Agility

Primary Activities

Supporting Activities

Finance & assets

Sourcing & vendor

Intelligence & reporting

Resource & project

Governance, risk and compliance

La Arquitectura de Referencia y la Cadena de Valor de TI

Strategy to Portfolio

Requirement to Deploy

CONCEPTUAL SERVICE MODEL

LOGICAL SERVICE MODEL

REALIZED SERVICE MODEL

Request to Fulfill

Detect to Correct

DRIVE IT VALUE

MEASURE AND CREATE INSIGHT


IT V

alu

e C

ha

in

Efficiency

&

Agility

Primary Activities


Finance & assets

Sourcing & vendor


Resource & project



TI tiene su propia cadena de valor

• Service• Inbound

logistics

• Operations • Outbound

logistics

• Marketing

and sales

IT to run the business

Business Value Chain

Stra

tegyBusiness

Dem

and

Req

uir

emen

ts

Req

ues

ts

Usage

IT Services

Ch

arge

Sup

po

rtInci

den

t

• Run IT• Plan IT • Build IT • Deliver IT

IT for the IT Function (IT for running the business of IT)

IT Value Chain

Business users

Enterprise Architects

Service Portfolio

Managers

Project Managers

IT Developers

Testers

Service Catalogue Manager

IT Operations & Support Staff


Cadena de Valor y Flujo de Valor


IT V

alu

e C

ha

in

Efficiency

&

Agility

Primary Activities


Finance & assets

Sourcing & vendor


Resource & project


IT Value

Chain

Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct

Drive IT portfolio to

business innovation

Build what the business

wants when it wants it

Catalog, fulfill, and manage

service usage

Anticipate and resolve

production issues

La Cadena de Valor de TI está soportada por cuatro flujo de valor, los cuales son el conjunto de actividades que entregan valor


Enterprise Architecture

ComponentService

Architec-

ture

Policy

Component

Proposal

Component

Portfolio

Demand

Component

Service

Portfolio

Component

Requirement

Component

Source

Control

ComponentSource

Project

ComponentIT

Initiative

Service

Design

Component

Defect

Component

Defect

Test

Component

Build

Component

Build

Package

Component

Release

Composition

Component

Problem

Component

Problem/

Known

Error

Service Level

Component

Diagnostics &

Remediation

Component

Run

Book

Change Control

Component

Offer

Management

Component

Catalog

Composition

Component

Request

Rationalization

Component

Fulfillment

Execution

Component

Incident

Component

Event

Component

Service Monitoring

Component

Configuration

Management

Component

Usage

Component

Chargeback/

Showback

Component

Offer Consumption Component

Portfolio

Backlog

Item

Scope

Agree-

ment

Require-

mentPolicy

Test

Case

Build

Build

Package

Fulfill-

ment

Request

Offer

Service

Catalog

Entry

Request

Shopping

Cart

Service

ContractSubscrip-

tion

Usage

Record

Charge-

back

Contract

RFC

Incident

Event

Service

Monitor

Concep-

tual

Service

Concep-

tual

ServiceBlueprint

Logical

Service

Blueprint

Desired

Service

Model

Service

Release

Service

Release

Blueprint

Actual

Service

CIs

STRATEGY TO

PORTFOLIO

REQUIREMENT TO DEPLOY REQUEST TO FULFILLDETECT TO CORRECT


Arquitectura de Referencia – Nivel 1

VALUE STREAM

Is an end-to-end collection of activities that creates a result for a customer. The value stream has a clear goal:

To satisfy (or, better, to DELIGHT) the customer.

SERVICE MODEL BACKBONE

Arquitectura de Referencia S2P – Nivel 2

Chargeback/Showback

Component

Enterprise Architecture

Component

Service Portfolio

Component

Business

Stategy

(External to IT)

Portfolio Demand

Component

Cost Modeling Component

Policy

Component

IT Investment Portfolio

Component

Proposal

Component

Service Design Component

Requirement Component

Finance

(external to IT)

Project Component

Problem Component Labor

Management

IT Asset

ManagementOffer Management

Component

Request to Fulfill

Enterprise

Architecture

Detect to Correct

Conceptual

ServiceBlueprint

IT Cost Model

ITFM Supporting Function

Policy

Logical

Service


Requirement


IT Initiative


Problem

Known Error

Supporting Function

Request to Fulfill

Portfolio

Backlog Item

Conceptual

Service

IT Budget Item

ITFM Supporting Function

Score Agreement

Business Process

Conceptual

Service

Chargeback

Record

Portfolio

Backlog

Item

Development Spend

Development Scope & Budget

n:1

1:n

n:mn:m

n:1 1:n

1:n

Policy

Budget for Run & Operate

Actual

Spend

Scoping & Investment Decisions IT Budget Request

Approved IT Budget

Portfolio Backlog Item

Portfolio Backlog

Item (rationalized/

Prioritized)

Estimated

BudgetScope Agreement

1:n1:n

n:1

n:m

Portfolio

Backlog

Item

Competency

(availability)

Assets

(availability)

Estimated Labor & Asset Configuration

Estimated Labor & Asset Cost

Scoping &

Investment

Decisions

Proposed IT

Investments

1:1

Functional Component - Key

Entity Relationship

Functional Component - Auxiliary

Service Model

Data Object - Key

Data Object - Auxiliary

Record Fabric Integration

Engagement Data Flow

Current Practice


Arquitectura de Referencia R2F – Nivel 2

Request Rationalization

Component

Offer Mgmt.

Component

Catalog

CompositionComponent

Fulfillment Execution

Component

Usage

Component

Chargeback/Showback

Component

Offer Consumption Component

Engagement

Experience Portal

Proposal

Component

Release

CompositionComponent Charge Control

Component

Configuration

ManagementComponent

Project Component

Service Monitoring

Component

Sourcing &

VendorManagement

(External to IT)

Fulfillment

Engine & DeployProvision Systems

IT Asset

Management

Service

PortfolioComponent

Finance

(External to IT)

Incident

Component

Knowledge &

CollaborationComponent

Shopping Cart

OfferCatalog Offer Request Subscription


n:m 1:n

1:nn:m

n:1

1:1

1:n

1:1

n:1

1:n

Service Catalog

Entry (Unbound)

Estimated

Labor &

Asset Cost Estimated Labor

& Asset

Configuration

Service Catalog

Entry (Bound)

Release

Package Actual

Service

Service

Monitor

Request

Chargeback

Record

Request

Usage

RequestRequest

Invoice

Cost

Usage

Chargeback

Record

Chargeback

Record

Chargeback

Record

Service

Contract

(Instance)

Service

Contract

(Template)

Composite/Compound

Request

Service Level Status

Status

Shopping Cart

Conversation

Knowledge

Incident

Detect to CorrectSupporting Function

Self-Service

SupportKnowledgeCollaborationService CatalogUse Profile

1:n

RFC

Fulfillment

Request

Desired

Service

n:1


Usage Record


Detect to Correct

Supporting FunctionActual Service

Detect to Correct

RFC

Detect to Correct

Service Catalog Entry

Service ReleaseBlueprint


Service Level

Component

Service Contract

Detect to Correct

1:1n:m

n:m1:n

n:m Chargeback

Contract

Chargeback

Record1:n1:n

Subscription

1:1

Functional Component - Key

Entity Relationship

Functional Component - Auxiliary

Service Model

Data Object - Key

Data Object - Auxiliary

Record Fabric Integration

Engagement Data Flow

Current Practice


Service Broker / Service Developer / Service Provider

IT Value

Chain

Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct

CHEAPER FASTER

SAFER BETTER

SERVICE BROKER

Quiero decidir entre construir, broker o

comprar para poder entregar servicios

SERVICE DEVELOPER

SERVICE PROVIDER

Quiero construir nuevos servicios o

mejorar los existentes

Quiero maximizar la eficiencia a lo largo de mi portafolio de

servicios

Quiero incorporar servicios de terceros

en mi catálogo

Quiero desarrollar y liberar nuevas

funcionalidades de manera incremental

Quiero preparar parches para actualizar mis

servicios existentes

Quiero proporcionar un “Service

Marketplace” y monitorear el uso

Quiero publicar mis servicios mejorados

en un “ServiceMarketplace”

Quiero cubrir peticiones de forma

automatizada y contar con precios

“pay-per-use”

Quiero gestionar a los proveedores para que

entreguen correcciones rápidas y

efectivas

Quiero identificar y resolver

rápidamente problemas/defectos

Quiero identificar proactivamente

eventos y solucionar automáticamente

incidentes

ProvideBusiness Services

Consume

ProvideIT Services

Consume

ProvideApplication Services

Consume

ProvidePlatform Services

Consume

ProvideInfrast. Services

Consume


Caso de Éxito


Caso de éxito


PREGUNTAS


Alfonso Figueroa Hernández [email protected] … · •Inbound •Service logistics...

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Transcript of Alfonso Figueroa Hernández [email protected] … · •Inbound •Service logistics...