Account Manager to People Manager

Joseph KerschbaumVi c e P r e s i de n t o f C l i e n t Se r v i c e s

Learner Outcomes

EmpowerYourTeam

EvaluateSuccessinYourNewRole

AcclimatetoYourManagerialRole

FocusonYourNewPriorities

After Today You Will…

You Dream of Being the Boss

Now What?

Your New Path Forward

Start withthe End Mind

Build a SolidFoundation

Example is leadership.-Albert Schweitzer

Utilize Your Growth Tool Kit Build the Team You Need

Model• ExemplifyEachRole• InspireGreatness• MotivatewithPositiveEnergy

Educate• CreateaKnowledgeBase• UtilizeRecurringTrainings• EncourageSharing&Wins

Process• LeanonReliable,RepeatableProcess• ImplementThoroughQAProcedures• DriveforConstantImprovement&Innovation

Frontline Managers

Let Go of Your PastEmbrace Your Future

Search for ways to give every employee more control over his or her piece of the business.

-Bob Gilbertson

Achieve a Zen-like State

Find Your Management Chi

Communicate•EstablishOpenCommunication•DefineRolesClearly•UnderstandTeamMemberMotivations•Establish1:1Meetings

Trust•DelegatewithConfidence•EncourageOwnership•BuildTrustworthyMentors•NurtureaFeedbackLoop

Prioritize•ConcentrateonMacroTopics•Work“On”vs“In”theBiz•PutOutFiresasNeeded

Key to Management: Weekly 1:1

If You Love Something…

Become the Conductor

If he/she works for you, you work for him/her.-Japanese Proverb

Define Your Management RoleKeep the Tempo & Time for Your Team

Team• TeamSatisfaction&Advancement• TroubleShooting• PersonalDevelopment

Strategy• High-LevelStrategyGuidance• StakeholderSponsorship

Development• ProcessImprovement• SpotTraining• ResourceProcurement

Middle Managers

Build

Focus

Conduct

• Model• Educate• Process

• Communicate• Trust• Prioritize

• Team• Strategy• Development

Understand Your New Success Metrics

How You Provide Value NowElevate Your Focus & Goals

TeamProgression•Skills•Ownership•Advancement•Culture

ProcessImprovement•Productivity•Quality

CampaignPerformance•KPIs/Goals•Innovation•Expansion

Go Be an Awesome Boss!

ResourcesKeep Growing!

Thank You!JosephKerschbaumVicePresidentofClientServices3QDigitaljoseph@3qdigital.com@joekerschbaum