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महाराष्ट्र दरूसंचार पररमंडल छठी मंजिऱ, बी व गं, बीएसएनएऱ प्रशासकिय भ न

िुहू रोड, सान्ताकु्रज़ (प), मुंबई. -400054 Maharashtra Telecom Circle,

6th Floor, B Wing BSNL Administrative Building,

Juhu Road, Santacruz (W),Mumbai 400054

To, All BA/SSA Heads, Maharashtra Circle.

No. CGMT/MH/S&M CFA/ Franchisee ruling /2019-21/ Dated 05/05/2020.

Sub: Operation and Maintenance of CSC. Ref:1. Letter No. CGMT/MH/S&MCFA/CSC/Franchisee ruling/19-21/18 dated 18/01/20. 2. Letter No. CGMT/MH/S&MCFA/CSC/Franchisee ruling/19-21/30dated 20/02/20.

With reference to above, it is stated that as per reports from various SSA; the tender of CSC Outsourcing either has not been received or finalized (Reference Annexure I) due to complete lockdown in the wake of COVID-19. Therefore, it is directed to continue with the existing arrangement of manning CSC with Franchisee /DSA as intimated vide letter at reference No.1 above till the tenders are finalised and franchisees/vendors are successfully on boarded to OCSC portal .All out efforts must be made to finalise the tender at the earliest.

The on boarding of Franchisee/ Successful bidder for operation and Maintenance of CSC on new OCSC portal created by ITPC, shall be done by SSA Admn. Each SSA, therefore should appoint one SSA admin for the purpose. The SSA Admin login to OCSC portal shall be provided by Circle Admn. The Circle Admn at present is Shri Anil Jadhav, JTO S&M CM % CGMT MH Mumbai, Mobile No 9422196969.

The following roles will be assigned to SSA Admin:

1. He/She will Create Franchisees or Agent

2. He/She will Create Counter Agent under franchisees

3. He/She will monitor Sales and franchisee and furnish reports

Franchisee here means the successful bidder /Vendor whom the CSC operation and Maintenance is outsourced. Franchisee shall be assigned the following roles

1. View Counter Agents working under franchisee.

2. View all transactions done by Counter Agents.

3. All transactions will happen using Franchisee CTO UP and MPIN, so

franchisee needs to maintain MPIN in the portal.

The detailed user manual is enclosed as annexure II and detail training/ Webinar is being conducted by ITPC from time to time.

This is for information and necessary action.

Encl: AA Sd/

General Manager (S & M CFA & ITBP),

% CGMT MH Circle, Mumbai. Copy to:

1. CGMT MH Circle for kind information please.

2. CGM ITPC Pune for kind information please

3. GM S&M CM Mumbai for kind information and n/a please.

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Annexure-I

Sub: Operation and Maintenance of CSC.

Ref: Letter No. CGMT/MH/S&M CFA/ Franchisee ruling /2020-21/ Dated 05/05/2020

Sr SSA Status as on 30/04/2020 Total

CSCs

Tender

Called

1 Ahmednagar Tender process Completed. APO will be issued 35 20

2 Akola Extended submission 11/05/20, Opening 12/05/20 due to lockdown. Floated by Amravati BA Head

11 8

3 Amravati Extended submission 11/05/20, Opening 12/05/20 due to lockdown. Floated by Amravati BA Head

14 13

4 Aurangabad Financial Evaluation Done ( Response For 6 CSCs) 19 16

5 Beed APO will be issued ( for 2 CSCs), 2 CSC/rejected ,4 CSC/no participant At BA Head Ahmednagar

8 8

6 Bhandara To be refloated at BA Head Chandrapur 13 11

7 Buldhana Financial Evaluation Done ( Response For NO CSCs) 10 5

8 Chandrapur To refloat at BA Head Chandrapur 14 13

9 Dhule TOC Report sent for approval at GM, after approval TEC will conduct.

18 14

10 Gadchiroli For Main CSC FB opened at BA Head Chandrapur 4 4

11 Goa Tender Published on 17/04 & Opening is 14/05/20 12 12

12 Jalgaon APO will be issued main CSC for others no response 20 20

13 Jalna Financial Evaluation Done ( Response For 3 CSCs) 5 5

14 Kalyan Tender Opened ,TEC In process 25 21

15 Kolhapur Date extended submission12/05/2020 & opening 13/05/2020 at BA Head Kolhapur

28 27

16 Latur TOC Report sent for approval at BA Nanded 13 13

17 Nagpur Date extended up to 15/04/2020. No response from bidders. Tender will be refloated after Lockdown

21 19

18 Nanded TOC Report sent for approval at BA Nanded 16 16

19 Nashik TEC Completed & sent for approval to GM 26 26

20 Osmanabad FB will opened on 03/05/2020 6 6

21 Parbhani No participants, to be Refloat at BA Nanded 8 8

22 Pune Date of opening extended to 12/05/2020, date of submission 11/05/2020)

33 33

23 Raigad Tender Opened ,TEC In process 14 12

24 Ratnagiri Date extended submission 12/05/2020 & opening 13/05/2020 at BA Head Kolhapur

11 11

25 Sangli Financial BID opened on 27/04/2020 15 15

26 Satara Financial BID opened on 27/04/2020 19 18

27 Sindhudurg Date extended submission 12/5/2020 & opening 13/05/2020 at BA Kolhapur

7 7

28 Solapur Tender cancelled due to less number of CSC included, will be floated on 02-.05.2020 (23.05.2020 open)

16 16

29 Wardha To be refloated at BA Head Chandrapur 7 5

30 Yavatmal Draft ready, but Tender is not yet floated. 7 0

MH Total 455 402

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Annexure-II

User Manual

Franchisee Outsourced CSC Portal Application Version 1

Index Circle Admin Creation

Circle Admin Login and Functionalities

SSA Admin Login and Functionalities

Franchisee Login and Functionalities

Counter Agent Login and Functionalities

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Circle Admin Creation Circle Admin users will be created by ITPC Development wing.

Please mail the Circle Admin creation in following Format to

Circle Name

Name

Role

Designation

HRMS No

Mobile Number

Email Id

Place of Posting

Once the Circle Admin user is created, they will be able to Login to

Application using credentials as

Username: HRMS NO

Password: password

Note: Please reset the password after first time Login

Circle Admin Login and Functionalities

Role of Circle Nodal

Circle Admin will create SSA Admin for each SSA.

Monitoring sales and Franchisees via furnished reports

How to Login to Application:

Navigate to the Link given for OCSC Portal

Login using username and password

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A Dashboard will be visible to the user after login

How to create SSA Admin

Click on Manage Users in Menu Bar

Click on Add Button, a form will open, fill desired details and click submit

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Note: Default password for all created users is ‘password’

Circle Admin can edit / Delete the added User simply by selecting the desired user

in grid and click on Edit Button

Circle Admin can View Registered Franchisees by Click on View Franchisee

Menu Option for circle.

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Circle Admin can View Registered Agents by Click on View Agents Menu Option

for circle.

Circle Admin can View all Landline Transactions by Click on View

Landline Transaction Menu Option in circle.

Circle Admin can View all GSM Transactions by Click on View GSM

Transaction Menu Option in circle.

Circle Admin can View all Prepaid Transactions by Click on View Prepaid

Transaction Menu Option in circle.

All the Grids used for displaying details provide user ability to search /

filter records based on any column and value, screenshot is given for understanding

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Select any column and then enter value in search text box, then click Go

SSA Admin Login and Functionalities

Role of SSA Admin

SSA Admin will create Franchisees

SSA Admin will create Counter agent under Franchisees

Monitoring sales and Franchisees via furnished reports

How to Login to application?

Navigate to OCSC Portal URL, Login to the application using credentials

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Dashboard will be visible to the user after login

How to Create Franchisee or Agent ?

Click on Manage Users in Menu Bar, and click on Add button in grid, a form will

open, fill desired details and click submit

Note: Default password for all created users is ‘password’

SSA Admin can edit / Delete the added User simply by selecting the

desired user in grid and click on Edit Button

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SSA Admin can View Registered Franchisees by Click on View Franchisee

Menu Option in SSA.

SSA Admin can View Registered Agents by Click on View Agent Menu Option in

SSA.

SSA Admin can View all Landline Transactions by Click on View Landline

Transaction Menu Option in SSA.

SSA Admin can View all GSM Transactions by Click on View GSM Transaction

Menu Option in SSA.

SSA Admin can View all Prepaid Transactions by Click on View Prepaid

Transaction Menu Option in SSA.

All the Grids used for displaying details provide user ability to search / filter

records based on any column and value, screenshot is given for understanding

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Select any column and then enter value in search text box, then click Go

Franchisee Login and Functionalities

Role of Franchisee

View Counter agents working under Franchisee

View all the transaction done by Counter Agent

All the transaction will happen using franchisee CTOPUP and MPIN, so franchisee need to maintain the MPIN in the Portal

How to Login to Application:

Navigate to the Link given for OCSC Portal

Login using username and password shared over SMS

After successful Login for the first time screen to change your password and

enter MPIN will be displayed

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Enter the information in the above screen like your new password and MPIN of your CTOP UP and click on Save Changes.

After this, a Dashboard will be available with Menu containing all available options

Franchisee can click on View Agents Menu Option to see all the agents created under the franchisee

Franchisee can View all Landline Transactions by Click on View Landline Transaction Menu Option by all agents under him.

Franchisee can View all GSM Transactions by Click on View GSM Transaction Menu Option by all agents under him.

Franchisee can View all Prepaid Transactions by Click on View Prepaid Transaction Menu Option by all agents under him.

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How to Pay Bill?

Click on Pay Bill menu option

Select the desired type of Bill pay like Landline/ GSM/ wings/DID/corporate Enter Mobil number/Landline number, Account number (optional), Contact number or Email id for sharing receipt. Then Click Next

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Click Next

Enter MPIN and click Finish, receipt will generated. You can generate pdf or print

receipt using buttons

How to do recharge?

Click on Prepaid

How to take Duplicate Bill?

Counter Agent Login and Functionalities