Cloud Solutions

A Virtual Game ChangerThe Next Generation, Cloud Management Platform That Helps You Run a Better Business.

AlarmNet 360™

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Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Interactive Reports Dashboard . . . . . . . . . . .4

Value for Dealers . . . . . . . . . . . . . . . . . . . . . . . 5-8

Value for Central Stations . . . . . . . . . . . .10-11

Value for Installers . . . . . . . . . . . . . . . . . . .12-13

Value for Installation Managers . . . . . . . . . 14

Web and Mobile Features . . . . . . . . . . . . . . . 15

Honeywell Total Connect® Remote Services . . . . . . . . . . . . . . . . . . . . . . . . 17

Complete Coverage . . . . . . . . . . . . . . . . . . . . . 18

End-to-End Solutions . . . . . . . . . . . . . . . . . . 18

Contents

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Did you know that the most important tool to grow your business isn’t even in your

toolbox? Meet AlarmNet 360™— a powerful cloud-based business management

platform that provides a wealth of features to simplify and transform your business

operations, deliver increased efficiency and productivity, and offer valuable insights

on your accounts to drive growth and lower lifecycle costs . It works on computers,

tablets or smartphones—letting your technicians stay productive on the go .

It’s a virtual game changer.

All the Tools You Need. Anywhere You Are.

alarmnet360.com

Why Choose AlarmNet? For over 30 years, AlarmNet® has been serving the security industry, protecting millions of homes

and businesses while offering more communication options than any other provider. AlarmNet is

a robust cloud platform with award-winning services, offering 24/7 support, ultra-high reliability,

and full redundancy.

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Interactive Reports Dashboard

Alarm Communication TechnologyFeature Benefit ValueShows how many communicators are in the field by communicator type.

You can see the distribution of AlarmNet® communicators for your company by technology type, which helps to provide additional sales and upgrade opportunities (for example, knowing how many 2G communicators are in the field that need upgrading prior to the December 31, 2016 sunset date).

Provides 2G and other upsell opportunities, RMR retention and more.

Service SubscriptionsFeature Benefit ValueDisplays the services that the accounts subscribe to.

You can view the distribution of Honeywell Total Connect® Remote Services, Advanced Protection Logic® and two-way voice services against the total number of accounts, and see where there’s room for growth.

Provides upsell opportunities.

Honeywell Total Connect® 2.0 SubscriptionsFeature Benefit ValueDisplays specific types of services within Honeywell Total Connect 2.0.

You can view the services your customers subscribed to, see which ones are the most popular and determine areas for growth. It is an excellent tool for data analysis.

Provides growth and upsell opportunities.

Communicator ProductFeature Benefit ValueExpands upon the first box, Alarm Communication Technology, which displays communicator types. It shows the communicators that are active in the field, with details regarding the top and bottom five specific types.

You can see which specific AlarmNet communicators are the most (top five) and least (bottom five) commonly selected for your company. Knowing which communicators are used most often may be helpful when training new installation and customer service professionals.

You can expand or limit your investment in certain communicator types, focusing on the most commonly selected communicators where options exist for a specific panel type. This also creates upsell opportunities for similar accounts that may not yet have an AlarmNet communicator.

Honeywell Total Connect 2.0 Locations with DevicesFeature Benefit ValueDistribution of Honeywell Total Connect 2.0 Locations based on devices installed (GPS, Switches, Thermostats, Locks, etc.).

You can track the number of devices Honeywell Total Connect 2.0 users selected and the average number of devices per location.

This data can be used to create upsell opportunities to locations that may only have one or two devices, and help determine growth opportunities for similar accounts.

GeneralFeature Benefit ValueData can be filtered by central station or dealer and downloaded to a spreadsheet.

Helps staff service monitored accounts more effectively and efficiently.

Providing your staff with the most robust information possible helps to expand the scope of solutions you provide and offers upsell opportunities.

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VALUE FOR

DEALERS

Customer Growth. Simplified.

Interactive Reports DashboardFeatureThe Interactive Reports Dashboard puts a wealth of customer information at your fingertips—helping you better understand their purchasing behavior and identify great new opportunities for business growth.

Easily accessible by selecting “Reports,” then “My Dashboard” from the main menu, it provides insights and custom reports detailing the communication technology, products and service subscriptions of your accounts.

BenefitBy looking at the purchasing behavior of typical—or average—customers, you can develop targeted

offers to attract new customers for business growth. Looking at individual purchase histories can help

you create targeted upsell offers for current accounts.

ValueLets you identify risk areas and target specific initiatives to help increase sales and reduce attrition.

• Analyzing individual purchases for current account holders can help you create targeted up-sell offers.

For example, offering GPS tracking services to existing Honeywell Total Connect® customers—a great

opportunity to provide your customers with a lifestyle-enhancing service while earning more RMR.

• The more interaction customers have with their systems, the less likely they are to cancel their

subscriptions

• Staff members can quickly deep-dive into products and services being offered

• Educate and train internal teams on where they may fall short on product or service offerings

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Your Business. Simplified.

Cloud-BasedFeatureAlarmNet 360™ has easy, flexible programming options. Your techs can program the entire system and enable services anytime, anywhere, even before the installation—an industry exclusive.

BenefitBeing cloud-based means there’s no software,

databases or servers for your staff to install or

maintain—ever.*

ValueHelps eliminate missed steps and costly

programming errors, saving time on every

install.

Simple to Learn, Easy to UseFeatureAlarmNet 360 is simple to learn and easy to use, with a clean, polished look and feel.

BenefitThe layout is well-organized and pages are easily

accessible. The taskbar makes navigating the

site quick and easy. The option to create custom

programming templates ensures that systems

are installed correctly and consistently, and

cuts down on installation time.

ValueYou’ll save time and money, and your

staff may need less training and make

fewer mistakes.

One Seamless ToolFeatureCombines the functionality of AlarmNet Direct, Compass programming and account creation for your ultimate convenience.*

BenefitYou can accomplish all installation and

maintenance functions via one seamless website.

ValueSaves time switching between websites

and makes training new employees easier.

*Lyric™ and LYNX Touch 5200, 5210, 7000 only.

Added flexibility and savings

Reduces training time

Saves time

VALUE FOR DEALERS (CONTINUED)

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VALUE FOR DEALERS (CONTINUED)

To learn more about the AlarmNet 360 API, contact your local Honeywell District Manager.

Application Programming Interface (API)FeatureEasily integrates software customer applications into AlarmNet 360™.

BenefitManage accounts and billing more

efficiently through the application

without having to login to AlarmNet 360.

ValueSingle data entry point avoids duplicated

efforts, saving time and money.

Zone Reporting ValidationFeatureReal-time testing ensures everything is up and running properly.

BenefitThis eliminates multiple telephone

calls to the central station to verify zone

reporting.

ValueHandling this onsite may save time and

money by reducing the staff needed to

test the system.

ALARMNET 360 CUSTOMER APPLICATION

API

CUSTOMER

HTML

Increases efficiency

Time and money savings

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Customer Service. Simplified.

Remote MaintenanceFeatureGet all the account information you need and make changes to the system anytime, anywhere.

BenefitTime that was spent onsite can now

be spent on additional installs or other

money-generating or service activities.

ValueThe ability to respond quickly helps keep

end-users satisfied and costs low.

Improves support

System Health CheckFeatureSystem diagnostics, testing, troubleshooting, and usage monitoring can be handled remotely.

BenefitNo need to roll a truck.

ValueDramatically simplifies customer service.

Your techs can check the control panel and

sensor status, and upload the event log from

the office or anywhere—anytime.

Reduces truck rolls

Rapid RecoverFeatureReplace a Lyric™, LYNX Touch 5210 or 7000 panel with another of the same type.

BenefitEnables the transfer of all system

settings, reducing the time and hassle

of reprogramming panels.

ValueSaves time and reduces the potential for

installation errors.

Speeds system replacement

VALUE FOR DEALERS (CONTINUED)

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AlarmNet 360™ gives us the capability to troubleshoot and resolve issues that at the end of the day make our customers happier.

John Campau, Comtronics

“ “

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VALUE FOR

CENTRAL STATIONS AND INSTALLING CENTRAL STATIONS

Interactive Reports DashboardFeatureOffers the ability to view the alarm communication technologies, service subscriptions and communicators you are monitoring for your dealers.

BenefitProvides the most robust information possible, helping to expand the scope of the solutions

you offer.

ValueArms your staff with knowledge about your monitored accounts so they can service

customers more effectively and efficiently.

• Look at specific dealer accounts or multiple dealer accounts at the same time to get

a high-level overview

• Analyzing account information may help to identify opportunities to empower and

upsell your customers. Remember, the more RMR dealers earn, the more RMR you earn.

• Educate and train dealers on where they may fall short on products or services

Visit the “Reports,” “My Dashboard” section in AlarmNet 360 to generate your dashboard.

Manage Control Panels, Sensors and Communicators FeatureOffers the ability to view panels, sensor zone lists and status*, and communicators.

BenefitLets you quickly view live system status to troubleshoot or monitor accounts in real-time.

ValueAccounts can be serviced more quickly and readily by monitoring system status—helping to

reduce vulnerabilities in the field.

• View zones lists instantly without waiting for the installer to provide the list—saving you and

your dealers time

• Request panel and sensor status of a programmed account and quickly troubleshoot issues

• Service accounts more readily and in real-time

Empower your staff to actively engage in maintaining your accounts. Visit the “Devices,” then “Device Programming” section in AlarmNet 360 to search and navigate to the account.

*Lyric™ and LYNX Touch 5200, 5210, 7000 only.

Your Central Station. Streamlined.

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CENTRAL STATIONS AND INSTALLING CENTRAL STATIONS VALUE FOR CENTRAL STATIONS AND INSTALLING CENTRAL STATIONS (CONTINUED)

*Lyric™ and LYNX Touch 5200, 5210, 7000 only.

Custom Panel Programming TemplatesFeatureAlarmNet 360™ offers the ability to create panel programming templates with preset values*.

BenefitEmpowers installing dealers to be more

effective and precise when on sight, saving

installation time.

ValueHelps you and your dealers to enforce

standardization across installs, reduce human

error and minimize programming time onsite.

Visit the “Template” section in AlarmNet 360 to create a programming template.

Application Programming Interface (API)FeatureIntegrates software customer applications into AlarmNet 360.

BenefitCreate new accounts, modify existing ones

and manage billing more efficiently without

having to login to AlarmNet 360.

ValueHaving a single data entry point avoids

duplicated efforts, saving time and money.

Central stations interested in learning more about using an API with AlarmNet 360 should contact their local Honeywell District Manager.

ALARMNET 360 CUSTOMER APPLICATION

API

CUSTOMER

HTML

AlarmNet 360™ offers a number of features that can help streamline processes for you and your dealers, assist personnel to work more efficiently and effectively, and help drive sales through reports that outline technology and service subscriptions―providing value all through our cloud platform.

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VALUE FOR

INSTALLERS

Flexible Programming Options FeatureAlarmNet 360 offers simple, highly flexible programming options to help make onboarding and installations easier than ever.

BenefitBecause it’s cloud-based, systems* can be

conveniently programmed from any computer

or mobile device at the office, onsite or from

anywhere, anytime—even before the installation.

ValuePotential to save time on every

installation.

Makes installations a snap

One Seamless ToolFeatureAlarmNet 360 combines the functionality of AlarmNet Direct, Compass programming and account creation for your ultimate convenience.*

BenefitYou can accomplish all installation and

maintenance functions via one seamless

website.

ValueSaves time by eliminating the need

to switch between applications.

Zone Reporting ValidationFeatureReal-time testing ensures everything is up and running properly.

BenefitEliminates multiple telephone calls to the

central station to verify zone reporting.

ValueThis may help you save time during

the installation.

*Lyric™ and LYNX Touch 5200, 5210, 7000 only.

The cloud-based platform offers a number of features that streamline your installations—improving efficiency, saving time and money, and providing real value.

Your Installations. Seamless.

Time and money savings

Saves time

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AlarmNet 360 can download the previous panel’s complete configuration to the replacement panel in mere minutes.

Imagine the satisfaction both you and your customers will have when the replacement system is up and running in no time.*

Custom Panel Programming Templates FeatureThe option to easily create custom programming templates in AlarmNet 360™ makes similar installations easier than ever*.

BenefitCan dramatically reduce programming

errors and ensures that systems* are

installed correctly and consistently.

ValueCuts down on time you have to spend

on the installation.

*Lyric™ and LYNX Touch 5200, 5210, 7000 only.

Rapid Recover FeatureEnables the transfer of all system settings when control panels* are being replaced.

BenefitDramatically reduces the time and hassle

of reprogramming panels* of the same type.

ValueHelps eliminate errors and missed steps.

VALUE FOR INSTALLERS (CONTINUED)

Makes installs easier

Eliminates errors

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VALUE FOR

INSTALLATION MANAGERS

Custom Panel Programming Templates FeatureAlarmNet 360 offers the ability to create panel programming templates with preset values*.

BenefitEnforce standardization across installs.

ValueHelps to reduce human error and minimize programming time onsite.

Accurate and quicker installs help your installing dealers:

• Be more effective and precise onsite

• Save installation time

• Get to the next appointment more quickly

Templates offer the ability to preset panel, zone and communicator programming. Programming a template prior to an install offers you more flexibility amongst scheduled appointments, allotting you more time to lead and direct additional installation activities. Visit the “Template” section in AlarmNet 360 to create a programming template.

Save installation time

Manage Control Panels, Sensors and CommunicatorsFeatureOffers the ability to view panels, zones lists and status*, and communicators.

BenefitLets you quickly troubleshoot issues while your installers are onsite.

ValueIncreases efficiency and saves time.

• Can request panel and zone status of programmed accounts and quickly troubleshoot issues

• View zones lists instantly on AlarmNet 360 without waiting for the installer to provide the

list—saving time and reducing pressure on you and your installers

• Service accounts more readily and in real-time

• Reduce truck rolls

Visit the “Devices,” then “Device Programming” section in AlarmNet 360 to search and navigate to a specific account.

*Lyric™ and LYNX Touch 5200, 5210, 7000 only.

Manage More Efficiently.

AlarmNet360™ offers a number of features that can help streamline your installers’ appointments. It helps them work more effectively in the field, driving more efficient, successful and quicker installations and moving them to the next job quickly.

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1 Includes all Honeywell communicators—VISTA™, LYNX Plus, LYNX Touch and Lyric™2 LYNX refers to LYNX Touch 5200, 5210 and 7000 Home and Business Control Systems3 Valid only for replacements with the same communicator type. All programming will be transferred to the new device.4 Refers to adding, editing and removing Honeywell Total Connect® Video Solutions cameras and accessories, and the Honeywell Total Connect

Remote Services Vehicle Tracker

Web and Mobile FeaturesFEATURE

AlarmNet® Direct Website or Compass AlarmNet 360™ Website

Mobile Website http://m.alarmnet360.com

Create New Account All Communicators1 All Communicators1, LYNX2, Lyric™ Panels LYNX2, Lyric Panels

Configuration (aka programming)

Communicator Programming Changes All Communicators All Communicators LYNX, Lyric

Panel Programming Compass LYNX, Lyric Lyric Only

Zone, Wireless Key Programming Compass LYNX, Lyric LYNX, Lyric

Add User Codes Compass LYNX, Lyric LYNX, Lyric

Template

Create a Panel Programming Template Compass LYNX, Lyric: Panel settings,

zones and user codes Not Supported

Troubleshooting, Diagnostics and Testing

Communicator Status All Communicators All Communicators LYNX, Lyric

Communicator Signal Strength History All Communicators All Communicators Coming Soon

Alarm History All Communicators All Communicators Coming Soon

Panel Status Compass LYNX, Lyric LYNX, Lyric

Zone Status Compass LYNX, Lyric LYNX, Lyric

Panel Event Log Compass LYNX, Lyric LYNX, Lyric

Replace Communicator All Communicators All Communicators LYNX, Lyric3

Replace Panel Compass Lyric Lyric LYNX (Not Applicable)

Reporting Test N/A LYNX, Lyric LYNX, Lyric

Remote Firmware Upgrades N/A Lyric Only Lyric Only

Reports

Report Generation Excel Spreadsheet Excel Spreadsheet Not Supported

Interactive Report Dashboard N/A Five (5) Visual Report Charts/Graphics Not Supported

Honeywell Total Connect® Remote Services

Account Management Supported Supported LYNX, Lyric

Manage Devices4 Supported Supported LYNX, Lyric

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Anytime, Anywhere ControlYour Back Office. In Your Back Pocket.

AlarmNet 360™ works without an app—enabling

anytime, anywhere programming, troubleshooting,

account creation, management and more via your

web browser, Apple® or Android™ device.

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Connect to the PossibilitiesConfigure Honeywell Total Connect® Remote Services Anytime, Anywhere

AlarmNet 360™ lets you configure Honeywell Total Connect remotely—saving you time and money while

letting you move on to the next job more quickly. Honeywell Total Connect adds value to each and every

one of your installations. It’s packed with features that help you deliver a great user experience, earn

more RMR and capture new accounts from the industry’s only true, end-to-end security and remote

services platform.

With the tap of a finger, our app lets users control their security systems, receive text messages and

email alerts—even view live video, locate vehicles or assets*, control thermostats, lighting and locks—

anytime, anywhere on iPhone®, iPad® or Android™ devices.

*Available in U.S. only.**Auto Syncing available on LYNX Touch 7000, 5210 and 5100 models.

• Dynamic, Intuitive Interface

• Growing Ecosystem including support for the SkyBell® Video Doorbell, August Smart Lock® and Total Connect Comfort Wi-Fi® and RedLINK™ Connected Thermostats

• Interactive Security

• Geofencing Arming Reminders

• Smart Scenes with Wizard

• Video Viewing and Awareness

• Video Alarm Verification (VAV)

• Test Drive Demo for iOS and Android

• Auto Syncing for LYNX Touch**

• Secure Login with Touch ID™ for iOS

• Works with Apple Watch® and Apple TV®

• GPS Vehicle and Asset Tracking*

• 100+ Locations Per Account

Complete Coverage

End-to-End Solutions

A Network of Possibilities

AlarmNet 360™ lets you remotely program GSM, IP, IPGSM and Honeywell’s new line of CDMA*

communicators with Verizon 1xRTT technology. You’ll have more choices so you can reach more

customers—helping to ensure the best possible signal strength. There are versions available for

Lyric™, LYNX Touch, LYNX Plus and VISTA™ control panels.

Our communicators provide a great opportunity for RMR when used with Honeywell Total Connect® Remote Services.

Why AlarmNet® Customers Choose Honeywell

• We’re the industry’s only true, end-to-end provider—from the hardware to the software, from remote services to support and everything in between

• We’re a brand trusted by homeowners the world over for generations

• Everything is built and backed by Honeywell, including dynamic, next-generation wireless sensors and devices that improve operational efficiency at the time of installation, and during service and maintenance

• World-class design and R&D that’s leveraged to build products that drive demand and sales in an ever-evolving market

• We keep pace with the changes in products and services—no need to worry about incompatibilities that can occur when working with multiple providers

• Our platform provides amazing potential for business growth and RMR

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*CDMA available in U.S. only.

Ever-EvolvingThink AlarmNet 360™ is revolutionary? It does not stop here . We’ll be making

updates on a regular basis to help your business run more smoothly and

profitably . With AlarmNet 360, you can look forward to ongoing system

innovations and enhancements along with new features and capabilities

to drive operational efficiencies and enhance the customer experience .

The more interaction your customers have with their systems, the more opportunity you have to upsell hardware and reduce attrition.

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For more informationwww.AlarmNet360.com

Honeywell Security and Fire 2 Corporate Center Dr. Suite 100

P.O. Box 9040

Melville, NY 11747

1.800.222.6525

www.honeywell.com

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L/ANT360DLB/D | 11/16© 2016 Honeywell International Inc.