Robotic Process AutomationVirtual Workforce and Automation in the CloudWebinar starts at 11 AM CET, 12 noon EET

Introduction

Presenter: Jaakko Lehtinen• RPA Operations Manager, OpusCapita, Ventures• 10 years experience in outsourcing, operations development and

management and process improvement jaakko.lehtinen@opuscapita.com http://linkedin.com/in/jaakkolehtinen @jaakko_lehtinen

Moderator: Marika Uimonen• Research & Business Development, OpusCapita, Ventures• 14 years background with financial processes and 10 years

experience at OpusCapita marika.uimonen@opuscapita.com http://linkedin.com/in/marikau @marikauimonen

Automation of Knowledge Work

Sources: McKinsey, Oxford University 2013

• Automation of Knowledge Work is recognized as one of the key disruptive technologies within the next 10 years with an estimated economic impact of $ 5200-6700 billion in 2025.

• It has been estimated that 47 % of the US workforce are at high risk to be replaced by software automation within the next 10-20 years.

Trillion USD

RPA Has Started a Major Revolution

Automation of knowledge work has started with RPA taking over clerical tasks.

With statistical analysis and machine learning the impact of knowledge work automation will grow to the next level (increased width and depth).

With components and technologies such as artificial intelligence, machine learning, natural user interfaces and big-data technologies, it is estimated that the total potential of economic impact is in the range of $ 5.2 - $ 6.7 trillion.

Source: Eera analysis

Economic impact of knowledge

work automation

10 years3 yearsToday

OpusCapita Is Using RPA in Service Delivery

Image source: http://www.brainstormmarketingproductions.com/

OpusCapita Robots in the Cloud• Are using a computer on behalf of a person or with

a person and they can:• See and interpret text and pictures.• Move and click the mouse.• Write text and numbers.

• Work 24/7 without breaks.• Use several IT systems just like a human would use

them.• Implementation does not require changes to the

existing IT systems.• Are programmed with ”work shadowing” and

defined logic for exception handling.• Work according to preset rules.• Currently operate as rule based, in the future utilize

statistical analysis, machine learning and artificial intelligence.

Source: HfS: Framing a constitution for Robotistan (October 2013)

DELIVERING BUSINESS OUTCOMES

REDUCED ERRORS AND ENHANCED COMPLIANCE

REDUCED COSTS

MORE ATTRACTIVE JOBS

DATA FOR PROCESS IMPROVEMENT

INCREASED EFFICIENCY

SCALABILITY

DIFFERENTIATING

IMPROVEMENT WITHOUT RADICAL TRANSFORMATION

Benefits from Robotic Process Automation

Most of the data gets processed in

the night time. Only changes are left for

human workers.

Consistent quality: not a single

deviation remains unnoticed by the

robot.

Significantly affects 35 specialists’ daily

workload.

Trigger

New salary data is received from customer’s ERP system nightly. Most of the new data does not require any modifications in existing payroll data (e.g. continuation of current employment).

Automated Activities

Robot reads incoming salary data, navigates in the payroll system and ensures that data is correct. If there are changes in salary data,

payroll specialist is informed.

Case ExampleValidating Updated Salaries Step 1

In robotized process, only

certain kinds of exceptions are left for human users.

Duration of processing one transaction was

even 10-20 minutes.

Process or transaction can be very complex as

long as it is based on logical rules.

Trigger

List of new employee relationships is sent from customer’s ERP system to customer’s payroll

system daily.

Automated Activities

Robot fetches the Excel report listing new employee relationships nightly. Robot navigates in several different views in payroll system, runs

dozens of logical checks and fixes obvious deviations. Complex and suspicious deviations

are reported to payroll specialists.

Case Example & DemoValidating Employee Data

Case Example & DemoInput for the Robot

Case Example & DemoOutput from Robotic Process for Payroll Specialists

Almost fully automated salary update handling.

Process finishes before specialists arrive in the office.

No possibility for human errors.

Trigger

New employee data and changes in salary data are required in this task. Robot starts working right after previous tasks have been finished.

Automated Activities

Robot reads the updated salary data and new employee data. It concludes and enters the salaries in payroll system based on several complex rules, lookups and calculations.

Case ExampleValidating Updated Salaries Step 2

Method to Release Your Potential

3. Automation business case proposal

• Combination of robots, other automation as well as internal and external human resources

1. RPA analysis workshop

• 2 hour meeting to help managers identify suitable processes for RPA assessment

2. RPA process assessment

• 1 day workshop with your specialists to review processes to be automated

Planning phase takes 2-4 weeks – we can robotize up to 40 % of clerical tasks

OpusCapita

With 2,300 passionate professionals involved in Financial Process Outsourcing, we focus on Purchase-to-Pay and Order-to-Cash processes.

We combine software, outsourcing, services and robotics with a delivery model that offers the best value for our customers.

We have operations in nine countries and vast experience with over 11,400 customers.

We have end-users in 54 countries.