A Framework for Classification of Change Approaches Based on a Comparison of Process Improvement...
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A Framework for Classification of Change Approaches Based on a Comparison of Process Improvement Models Otto Vinter DELTA IT Processes, Tel: +45 7219 4000, Fax: +45 7219 4001 [email protected]
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Transcript of A Framework for Classification of Change Approaches Based on a Comparison of Process Improvement...
A Framework for Classification of Change Approaches
Based on a Comparison of Process Improvement Models
Otto Vinter
DELTA IT Processes,
Tel: +45 7219 4000, Fax: +45 7219 4001
A Model for Improvement and Innovation
Talent@ITIf we do not constantly seek to improve our abilities -
we loose the abilities we have.
If we constantly seek to improve our ability to improve -
we increase our competitiveness.
Project plan: Budget: 30 MDKK
Duration: 2003-2005, 30 person-years
Participants: Danske Bank, ATP-huset, PBS, SimCorp,
IT-University of Copenhangen,
and DELTA
Minimum 40 persons directly involved
More than 1000 persons indirectly involved
Dissemination: Two conferences/seminars in Copenhagen,
2 DELTA reports, book, papers, 2 PhDs
Products: A model and a method
Talent@IT Project in Brief
Critical Success Factors Are Life-cycle Dependent
InitiationAdoption
AdaptationAcceptanceRoutinization
Infusion
The Impact of CSF across the Stages of ERP Implementations
T.M.Somers & Nelson K: Proc. of the 34th Hawaii Int. Conf. On System Sciences (2001)
Partnership with vendor
Vendor support
Top management support
Project team competence
Dedicated resources
Interdepartmental cooperation
Interdepartmental communication
Architecture choices
Clear goals and objectives
Careful selection of package
Use of steering committee
Use of vendor tools
Educaton on business processes
User training on software
Life-cycle Models for Change Projects
• Software Process Improvement (SPI)
– IDEAL 1.0 (1996)
– SPICE (ISO 15504-7:1998)
• New Technology Implementation
– INTRo (2000)
– Cooper & Zmud (1990)
• Business Process Reengineering (BPR)
– Muthu et al. (1999)
– Kettinger & Teng (2000)
Life-cycle Model Stages (SPI, IT Implementation, BPR, Combined)
IDEAL 1.0 ISO 15504-7 INTRoCooper & Zmud
Muthu et al.Kettinger & Teng
Combined Model
Initiating Examine * InitiationPrepare for Reengineering
Strategy Linkage
Initiation
* InitiateProject Initiation & Planning
Change Planning
*
Diagnosing AssessProblem / Domain Analysis
Map & Analyze As-Is Process
Process Problems
Diagnosis
Establishing AnalyzeTechnology / Based Solution Definition
AdoptionDesign To-Be Processes
Social & Technical Re-Design
Analysis
Acting ImplementTechnology Customization & Testing
AdaptationImplement Reengineered Processes
* Development
Whole-Product Design
* *
*Breakthrough
* Evaluation
* * Rollout Acceptance *Process Re-Generation
Rollout
Leveraging Confirm *Improve Continuously
Continuous Improvement
*
* SustainRoutinization
Routinization
InfusionInfusion
*Monitor
* * * *
Examples of Lifecycle Classification of Change Approaches
Life-cycle Stage Change Approach Description
Initiation “Top-down”Dictated by management. Management scopes the project without further discussion: This is what we want.
“Bottom-up”The need for the change is identified by employees/users who want to drive the project: This is what we need.
Diagnosis Formal assessment BOOTSTRAP, CMM, CMMI, SPICE etc.
Problem diagnosis Study of problem reports, project records etc.
Analysis “To-be” analysis Definition of new processes
Prevention analysis Evaluation of preventive actions
Development Tool-driven The tool determines the processes/product
User-driven Solution developed by the users of the processes/product
Evaluation Piloting A pilot project uses the processes/product to evaluate the results
Limited use Part of the organization or processes are put in use to evaluate the results
Rollout Start-up workshopsWorkshops are held for selected persons/groups when they should start using the processes/product
Hot-line Expert assistance is provided during initial use
RoutinizationOrganizational maintenance
Support and updates handled by a designated organizational unit
Outsourced maintenance Support and updates handled by an external partner e.g. tool vendor
Infusion Experience exchange Learning new ways through use by others
Organizational learning Collection, consolidation, and dissemination of experience
AIM- Ability Improvement ModelAssessment Framework
Foundation• Management Framework• Cultural Issues
Initiation• Initiation• Diagnosis• Analysis
Projects• Development• Evaluation
Use• Rollout• Routinization• Infusion
More Information ?
Otto VinterDELTA IT Processes,
Tel: +45 7219 4000, Fax: +45 7219 [email protected]
