A Basic Guide to Cosmetic and Toiletry Development.pdf

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    John Woodruff

    A Basic Guide to

    Cosmetic &

    Toiletry Development

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    A Basic Guide toFormulating Cosmetics & Toiletries

    What is a cosmetic?

    Understanding product briefsFrom concept to product formulation

    Sources of information

    EU cosmetic regulationsThe global marketplaceCost effective formulationProduct stability & preservation

    Example formulation techniques

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    A Basic Guide toFormulating Cosmetics & Toiletries

    What is a cosmetic?

    Understanding product briefsFrom concept to product formulation

    Sources of informationEU cosmetic regulationsThe global marketplaceCost effective formulationProduct stability & preservation

    Example formulation techniques

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    What is a cosmetic product?European Regulations specify 6 functions for

    cosmetic products, namely:-to perfume

    to clean

    to change the appearanceto protect

    to keep in good conditionto correct body odours

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    To perfume

    Perfume

    Toilet watersMists & sprays

    Aromatherapy preparations

    Bath additives

    Shower gels

    DeodorantsBody lotions

    These productsshouldnot penetrate the skinbut perfumecompoundsincluding essentialoils may do so.

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    To clean

    Soap

    Syndet barsBath additivesShower gels

    Cleansing emulsionsScrubsCleansing masksShampoos

    These products should

    not penetrate the skinbut they do affect theskin surface (Stratumcorneum SC), they

    can remove skin lipids,affect skin barrierproperties, increasecell turn- over, changepH & cause loss ofmoisture

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    To change the appearance

    Decorative cosmeticsFoundation creamsBlushersLipsticks & eye shadowsFake tansCover fine lines & wrinkles

    Plump out fine lines & wrinkles*Freeze facial muscles*

    DHA tanning*Skin lightening*

    These products shouldnot penetrate the skin .

    *These products needto penetrate the S.C.

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    To protect

    Sun protection

    Barrier creamsAntiseptic washes

    Anti-oxidants*Protect immune system*

    These products shouldnot penetrate the skin.

    *These products needto penetrate the S.C.

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    To keep in good condition

    Moisturise

    Occlusive filmHumectantsNMF*

    Anti-oxidants*Support immune system*

    Plump out fine lines & wrinkles*

    *Generally theseproducts need topenetrate the S.C.

    NMF = Urea, cholesterol,sodium lactate, lactic acid,amino acids, phospholipids,sodium PCa, water

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    To correct body odours

    DeodorantsAntiperspirantsCleansing*

    e.g.washing

    These products shouldnot penetrate the skin.

    *These products may

    affect the S.C.

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    Field of application

    The field of application of cosmetics is to

    one or more of the following:the epidermisthe hair system

    the nailsthe lipsthe external genital organsthe teeththe mucous membranes of the oral cavity

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    A Basic Guide toFormulating Cosmetics & ToiletriesField of

    Application

    anywhere

    visible, withor withoutswimming costumes

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    A Basic Guide toFormulating Cosmetics & Toiletries

    What is a cosmetic?

    Understanding product briefsFrom concept to product formulation

    Sources of informationEU cosmetic regulationsThe global marketplaceCost effective formulationProduct stability & preservation

    Example formulation techniques

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    A Basic Guide to

    Formulating Cosmetics & Toiletries

    The Brief

    A clear concise document produced by themarketing department after extensivemarket research with intended claimsclearly defined.

    OrWoolly description full of pitfalls like

    Natural & Organic and claims changingas new ideas occur to originator.

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    A Basic Guide toFormulating Cosmetics & ToiletriesThe Packaging

    Already identified and selected as theideal pack form to contain and deliver theproduct.

    OrTo be decided!

    Usually after 2 months stability testing on a

    product with a quite unsuitable rheology for thefinal pack choice.

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    A Basic Guide toFormulating Cosmetics & Toiletries

    The Bench MarkAn exciting & innovative product with clearfunctional benefits & with a similar selling price tothe product required.

    OrTwo or three totally different products, all 3x theselling price of the product required.Does the bench mark meet the product

    requirements?Claims, market niche, legislation?

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    A Basic Guide toFormulating Cosmetics & Toiletries

    The Time Table

    A program agreed between all concerned,allowing sufficient time for formulation, testing andproceeding to manufacture via pilot scale batches.

    OrMarketing has a slot promised by a major store 5months ahead. That is plenty of time surely!

    Remember formulations can fail at anystage.

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    Tip

    Read the brief and also read between the

    lines:If natural claims then reduce non-naturalsto a minimum & no animal ingredients

    If organic avoid all proscribed ingredientsE.g. Ethoxylated materials

    Most preservatives / colours / minerals /petroleum-based materials etc.etc.

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    Tip

    Read the brief and also read between the lines:

    If one customer, obey special requirementsIf for sensitive areas, mucous membranes etc.avoid unsuitable colours & preservatives

    Mucous membranesin the vicinity of the eyeson the lips

    in the oral cavityon the external genital organs

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    Tip

    Read the brief and also read between the lines:

    Identify target consumerYoung greasy, acne

    Cleanse, tone & leave alone

    Old mature, dry, sensitive, lacking radiance &resilience

    Cleanse, desquamate, moisturise, cover up

    Middle combination skinProtect & moisturise

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    A Basic Guide toFormulating Cosmetics & Toiletries

    What is a cosmetic?

    Understanding product briefsFrom concept to product formulation

    Sources of informationEU cosmetic regulationsThe global marketplaceCost effective formulationProduct stability & preservation

    Example formulation techniques

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    Sources of Information

    Look at the bench mark & competitors products?Do they deliver their claims?If so how?

    cosmeticsdesign-europe.comChemidex.comCosmeticsbusiness.comSuppliers representatives & web sitesTrade press & relevant articles

    Conference presentationsPatent literatureText books

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    A Basic Guide toFormulating Cosmetics & Toiletries

    What is a cosmetic?

    Understanding product briefsFrom concept to product formulationSources of information

    EU cosmetic regulationsThe global marketplaceCost effective formulationProduct stability & preservation

    Example formulation techniques

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    The Regulations

    Ignore at your peril

    EU 76/768/EEC The 7 th AmendmentAnd all subsequent amendments

    The Cosmetic Products (Safety)Regulations 2004 SI 2185

    Customer-specific requirements

    e.g. Boots GR-10

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    The Regulations

    EU 76/768/EEC The 7 th Amendment

    It lists those materials that cosmetics must notcontainThose materials subject to restrictions in field of

    application and/or maximum allowed %A positive list of coloursA positive list of antiperspirant materials

    A positive list of preservativesA positive list of UV absorbers

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    Mucous membranes

    Be aware

    More prone to irritant reactionsRestrictions on coloursRestrictions on preservativesMore stringent microbial rulesOnly ingestible products i.e.those withA.D.I., should be applied to the lips

    Tip - match pH to area of application e.g.Eyes are 7+/- 0.2 / Skin is ~5.3

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    A Basic Guide toFormulating Cosmetics & Toiletries

    What is a cosmetic?

    Understanding product briefsFrom concept to product formulationSources of information

    EU cosmetic regulationsThe global marketplaceCost effective formulationProduct stability & preservation

    Example formulation techniques

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    Formulating Cosmetics & Toiletries for theGlobal Marketplace

    EU / USA / Japan / Brazil etc.

    Each area has own regulationsParticularly affecting

    Colours

    PreservativesAntiperspirantsSunscreens

    AlsoLabellingNames of ingredients

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    A Basic Guide toFormulating Cosmetics & Toiletries

    What is a cosmetic?

    Understanding product briefsFrom concept to product formulation

    Sources of informationEU cosmetic regulationsThe global marketplace

    Cost effective formulationProduct stability & preservationExample formulation techniques

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    Cost effective formulation of Cosmetics & Toiletries

    Start with current material inventory

    Dont add cost without adding valueColin HessionKeep it simple but effective

    Look at methods of productionProcess plant availabilityHeating costs / cooling costs / mixing costs

    / processing time costsFill using current machinery

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    Tip

    Think commercially

    Use materials that are already in current stockwherever possible

    Use laboratory mixing equipment which

    represents that available in the factoryThink of the likely batch sizes

    Can they be made with existing equipment?

    If there is a problem can the formula be revised?Can the product be filled with existing equipment?

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    Tips

    Use laboratory mixing equipment whichrepresents that available in the factory

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    Tips

    Use laboratory

    mixing equipmentwhich representsthat availablein the factory

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    A Basic Guide toFormulating Cosmetics & Toiletries

    What is a cosmetic?

    Understanding product briefsFrom concept to product formulationSources of information

    EU cosmetic regulationsThe global marketplaceCost effective formulationProduct stability & preservation

    Example formulation Techniques

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    Stability and preservation ofCosmetics & Toiletries

    Preservative choice affected by

    RegulationsType of product

    Leave-on or Wash-off?

    pH of productpH < 6 / pH > 7

    Other ingredientsParabens inactivated by ethoxylatesPhenoxyethanol thins many emulsions

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    Stability and preservation ofCosmetics & Toiletries

    Stability checking is essentialMinimal requirements are stability testing at 4C /RT / 40C for 3 months plus light where applicable

    45C used by some companiesFreeze / thaw cycles

    Test in final packagingA product should remain stable for minimal 36 months atRTContinuing preservative efficacy over testing period isessentialPAO = Period After Opening depends on product typeand packaging

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    Tip

    Decide which preservatives can or cannot beused

    Talk to marketing. Talk to microbiologist

    The choice could affect your product stability

    Make selection of perfume a priorityTalk to marketing and talk to the supplier

    The choice could affect your product stability

    If possible incorporate these two items indevelopment samples from the outset

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    A Basic Guide toFormulating Cosmetics & Toiletries

    Formulation Techniques

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    A Basic Guide to

    Formulating Cosmetics & Toiletries

    Cosmetic functions

    to perfumeto clean

    to change the appearanceto protect

    to keep in good condition

    to correct body odours

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    Claims substantiation

    All proposed claims and methods ofsubstantiation should be agreed at the start ofproduct development so that a clear justificationof claims can be provided from controlled

    laboratory trials.User trial results (responses from 50 people) orraw material data or a combination of the above

    can be used.From Boots document to own label suppliers

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    Functional skin care

    The vehicle and the active ingredient(s).

    The two parts must be compatible and thefinal product must be pleasant to use.Which comes first?

    Depends on many factorsProduct form

    PackagingClaim

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    A Basic Guide to

    Formulating Cosmetics & Toiletries

    To keep in good condition

    Remove dead skin cellsProtect from UV radiation

    Support immune systemProtect from free radical species /ROS

    Replace lost lipidsMoisturise

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    A Basic Guide to

    Formulating Cosmetics & ToiletriesNarrowing the choice

    CostSupporting the claim

    Check that claim support data is realistic and believableWill the product support the level of use on which claimsdata is based?

    Compatibility with vehicleCompatibility with packaging

    Safety assessmentPatent search

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    Remove dead skin cells

    Wash

    ScrubTape stripping!Peels including enzymes e.g. PapainAlpha hydroxy acids AHAs

    Glycolic acid / citric acid / lactic acid / malic acid / salicylic acid

    Fruit acids

    To keep ingoodcondition

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    AHAs: Selecting the activeGlycolic acid / citric acid / lactic acid / malic acid / salicylic acid

    Proprietary mixtures e.g. Acifructol Complex ex Gattefosse

    Aqua (Water)

    Citric Acid

    Citrus Grandis (Grapefruit) Fruit Extract

    Citrus Medica Limonum Extract

    Lactic Acid

    Malic Acid

    Propylene Glycol

    Solanum Lycopersicum (Tomato) Extract

    Vaccinium Myrtillus (Bilberry) Extract

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    AHAs: Selecting the active

    Possible choiceGlycolic acidPlus proprietary mixture

    Combines effectiveness with natural claims

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    AHAs: Designing the vehicle

    ParameterspH 4 5ElectrolytesLow oil content

    Penetration requiredPossible forms

    o/w emulsion

    foaming mousselight scrub

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    AHAs: Designing the vehicle

    o/w emulsionEmulsifier suitable for pH 4 5Oil or ester resistant to acid hydrolysisPenetration enhancer ?

    Balance efficacy against safety

    Urea or ethoxydiglycolOr soften SC with emollients

    Anti-irritation ingredient e.g. BisabololPerfume / Preservatives / Rheology modifier

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    AHAs: Possible formulation

    3.00% Glyceryl stearate1.00% PEG-100 stearate3.00% Caprylic / capric triglyceride1.00% Paraffinum liquidumAqua to 100%0.05% Disodium EDTA2.50% Glycolic acid3.00% Mixed fruit acids5.00% Ethoxydiglycol0.50% Bisabolol0.20% Xanthan gumFragrancePreservatives e.g. Methyl + propyl parabenpH adjusted to 3.8 4.3

    To keep in

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    Protect from solar radiation

    Why we should do so!

    To keep ingood condition

    P f l di iTo keep in

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    Protect from solar radiation

    Sunscreen ActivesOrganic screens

    Less expensiveWell known properties & technology

    But possible irritationPossibly unstableProduct / pack interactions

    InorganicSafe

    Broad spectrumBut whitening on skinDrag on application

    To keep ingoodcondition

    UV P S l i h i

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    UV Protect: Selecting the active

    Dependent onRequired SPFIs UVA protection required?Intended market legislation?Intended vehicle & pack form

    Clear gelo/w emulsionw/o emulsionOilSpray

    UV P t t S l ti th ti

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    UV Protect: Selecting the active

    Possible answerOrganic UV absorber

    plus inorganic dispersionNot suitable for oil or clear gel

    e.g. Ethylhexyl methoxycinnamate UVBTiO 2 dispersion in oil phase to extend UVprotection into UVA orZnO dispersion for increased UVAprotection

    UV P t t D ig i g th hi l

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    UV Protect: Designing the vehicle

    Design parameters

    pHZnO approx 8Effect of inorganic dispersion aid

    Solubility of activeSkin penetration not wantedWater-resistantPleasant to apply

    UV Protect: Possible form lation

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    UV Protect: Possible formulation

    3.00% Propylene Glycol Dicaprylate2.00% Ethylhexyl Palmitate5.00% Ethylhexyl Methoxycinnamate1.50% Dimethicone &/or cyclopentasiloxane0.50% Potassium Cetyl Phosphate12.50% Titanium Dioxide dispersion in oil3.50% Cera Alba (Beeswax)3.50% Sorbitan PalmitateAqua (Water) to 100%2.00% Hydroxypropyl Starch Phosphate2.00% Magnesium Aluminum Silicate + silica3.50% Polysorbate 200.30% Sodium LactateFragrance / Preservatives

    Support immune systemTo keep in

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    Support immune system

    Abstract USP 6,843,995The invention relates to a cosmetic preparationcontaining an active complex comprised of anextract from truffles (Tuberaceae) in acosmetically acceptable gel while being stabilized.A preferred active complex is one that additionallycontains a champagne product. Cosmetic preparations containing this active complex leadto an improved stimulation of the immunesystem, an improved regenerative effect and thusto an improved balance in the ecosystem of theskin.

    pgoodcondition

    Support immune system

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    Support immune system

    Possible formulation

    TrufflesChampagne

    Protect against free radicalsTo keep in

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    Protect against free radicals

    Anti- oxidantsVitamin E - TocopherolVitamin C Ascorbic acid & ascorbyl compoundsFerulic acidSuperoxide dismutaseBHT / BHA / Propyl gallate / Thio compounds

    Numerous plant extracts e.g.Lycopene from tomatoesRosmarinus officinalis (Rosemary) extractCamellia sinensis (Green tea) extract

    Punica granatum (Pomegranate) extractRubus idaeus (Raspberry) leaf extractSalix nigra (Willow) bark extract

    goodcondition

    Replace lost lipidsTo keep in

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    Replace lost lipids

    As skin ages the ceramide content of the SCdecreases.

    Ceramides, cholesterol and fatty acids areeffective in restoring lost lipids and the barrierfunctions of the skin.

    Ceramides AKA Sphingosines (9 identified)Fatty acid = linoleic acid particularly effective

    Together with cholesterol, lamella structures are

    formed, which penetrate upper SC.

    goodcondition

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    Moisturise

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    Moisturise

    Select the active

    The choice of moisturising ingredients isvery widePetrolatum & other oils & fats form an

    occlusive film, virtually preventing TEWLLanolin has moisture holding propertiesand can penetrate upper SC

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    Moisturise

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    Moisturise

    Narrowing the choiceThe brief

    Target skin type & area of applicationClaims

    The costPetrolatum / glycerin etc are cheapCeramides / yeast ferments etc are

    expensiveBotanicals have consumer appeal

    Moisturise

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    Moisturise

    Narrowing the choice

    The pack formSpray / bottle / tube / jar

    The vehicleGel / lotion / cream

    Other actives

    Multi-functional

    Moisturise

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    Moisturise

    Narrowing the choiceIf a gel

    What thickening system?Carbomers / cellulose / mineral /alginates?pH restraints?Clarity required?

    Oils & Fragrance create problemsCompatibility issues?

    Moisturise

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    Narrowing the choiceIf a gel

    What thickening system?Exposed to light?Photo-degradation

    Thinning and/or discolourationPreservative system?Mixing requirements?

    Heating / cooling / high shear / slowmixing

    Moisturise

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    Narrowing the choiceSelect gel form

    CarbomerpH 5.5 - 7.5No electrolytesWater- soluble activesChelate ionsProtect against UV

    Cold mixing possibleHigh shear not required

    Moisturising gel

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    g g

    Carbomer basedChelate + UV Absorber (EDTA2Na +B4)+ Neutraliser (e.g. NaOH or TEA or AMP)+ Preservative system (e.g. Parabens)

    Humectant (e.g. Glycerin or PG or Sorbitol)Active e.g.

    Aloe barbadensis leaf juiceHydrolysed wheat protein

    Moisturise

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    Narrowing the choiceIf a lotion

    What emulsifying system?Anionic / cationic / non - ionicw/o or o/w or w/Si/wpH restraints?Compatibility issues?

    Fragrance / polar & non - polar oilsStability

    Preservative system?Mixing requirements

    Heating / cooling / high shear / slow mixing

    Moisturise

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    Narrowing the choiceIf a cream

    What emulsifying system?

    Anionic / cationic / non - ionicw/o or o/w or w/Si/wpH restraints?

    Compatibility issues?StabilityUse of hydrocolloid

    Preservative system?Mixing requirements

    Heating / cooling / high shear / slow mixing

    Moisturising emulsions

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    Aqueous Phase

    Oil phaseEmulsifier systemRheological modifierPreservative systemActive ingredients

    Fragrance

    Moisturising emulsions

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    Aqueous PhaseHumectant / Moisturiser CTFA makes no difference but JWthinks of humectants as hygroscopic materials used as muchto keep the product moist as for moisturising skin.

    HumectantsGlycerin / Sorbitol / Propylene glycol / Polyethylene glycol(PEG) & various sugars

    MoisturisersInnumerable 398 from Acetamide MEA to ZymomonasFerment Extract in CTFA Dictionary, including sea water!

    ActivesMost actives are water-soluble

    Preservative system

    Oil Phase: Selecting the emollients: Cognis

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    Cascading theory

    means select anumber of emollientsso that the sensorialfeel is spreadthroughout the timeof application.

    Cosmetics should feel

    good!

    Oil Phase: Selecting the emollients: Degussa

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    Size of circles: proportional to spreadability

    Color of circles: polar non-polar

    PP = pour point, CP = cloudpointsurface tension [mN/m]

    viscosity [mPas]17

    2 10 100

    18

    1920

    21

    22

    23

    24

    25

    26

    27

    2829

    30

    31

    32

    33

    25

    21

    19

    2

    1

    4 5 6

    7

    8129

    13

    14

    1718

    15

    16

    310

    20

    11

    22

    2423

    No. INCI Name PP (CP) [C]1 Cyclopentasiloxane

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    Oil PhaseWatch out for

    RancidityOil phase incompatibilities e.g.

    Waxes crystallisingDimethicone / Mineral oil

    Melt & mix oil phase together; is it clear? Doesit stay homogenous when cooled?

    Dragging / greasiness / odours

    Moisturising emulsions

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    What emulsifying system?Anionic

    o/wMore commonly associated with cleansingsurfactantsSLS - irritantTEA-Stearate OK for cleansers / not leave-on

    Potassium cetyl phosphate forms liquidcrystals, worth attention

    Moisturising emulsions

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    What emulsifying system?Cationic

    w/oMore commonly associated with hairconditioning

    Irritancy concernsHowever at least one material supplier ispromoting their use with the following claims:-

    Cationic O/W emulsifier based on renewable rawmaterials with excellent emulsifying properties

    Moisturising emulsions

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    What emulsifying system?CationicExcellent emulsification behaviourLight emulsions, matte finishPowdery, smooth and dry skin feel afterapplicationLow greasiness, stickiness or tackInherent moisturisationSubstantive to skin

    Extraordinary and unique skin feel

    Moisturising emulsions

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    What emulsifying system?Non-ionic

    o/w or w/oSelection using HLB system possible

    Sorbitan esters / ethoxylated paire.g. Sorbitan stearate / Polysorbate - 20Alkoxylated alcohols

    e.g. Ceteareth - 20But move against ethoxylates!

    Moisturising emulsions

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    What emulsifying system?

    Recent introductions of sucrose esters andunderstanding the benefits of liquid crystalformation is driving new formulations

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    Moisturising emulsions

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    Non-ionic liquid crystal forming emulsifiersCetearyl glucoside

    Cetearyl olivate / Sorbitan olivateSucrose cocoate / Sorbitan stearateSorbitan stearate / Sorbityl laurateCetearyl polyglucosidePolyglyceryl-3 methylglucose distearateCetearyl polyglucoside / polyglyceryl-2

    dipolyhydroxystearate

    Moisturising emulsions

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    Moisturising emulsions

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    Liquid crystals arestates of matter thatexist in between the

    solid and the ordinaryliquid phase. The maincharacteristic of thephase is the existence

    of partial ordering(positional andorientational) like thatof the crystal phase butthe phase has theability to flow like aliquid.

    Moisturising emulsions

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    Oil PhaseRefer to Cognis cascading theory of emollients

    Degussa selection chart

    Cyclopentasiloxane stops soaping up

    Vegetable oils are polar (& popular)Capric/caprylic triglyceride is good stuff

    Cetyl or cetearyl alcohol and/or glycerylstearate helps stabilise LC structures

    Moisturising emulsions

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    Rheology modifierXanthan gumMinerals e.g. Bentonite / Veegum / LaponiteCarbomerAcrylates copolymerSclerotium Gum

    MannanModified starchGum tragacanthAlginates

    SilicaCellulose derivatives

    Moisturising emulsions

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    Preservative systemAffected by other ingredients

    pHMarket trendsActive ingredients

    Affected by marketing claimsOther ingredientspH

    FragranceNo Fragrance / Perfume / Essential OilsAffected by named allergens

    Moisturising emulsions: possible formulation

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    7.00% Caprylic/capric triglyceride2.50% Cetearyl alcohol5.00% Prunus amygdalus dulcis (Sweet almond) oil1.50% Cyclopentasiloxane0.01% Ceramide0.10% TocopherolAqua (Water) to 100%0.08% Disodium EDTA1.50% Cetearyl polyglucoside (emulsifier)0.20% Xanthan gum0.50% Niacinamide5.00% Glycerin1.00% Sodium PCa3.00% Aloe barbadensis leaf juice2.00% Punica granatum (Pomegranate) extractPreservatives / Fragrance / pH adjusters

    DLC Question

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    A major brand of moisturising lotion lists itsingredients as

    Aqua, Cetyl Palmitate, Glycerin, Paraffinumliquidum, Petrolatum, Cetyl Alcohol, GlycerylHydroxystearate, Stearic Acid, Steareth 100,

    Dimethicone, Octyldodecyl Myristate, Fragrance,Potassium Hydroxide, DMDM Hydantoin,Iodopropynyl Butylcarbamate, Tetrasodium

    EDTA, Acrylates/C10-30 Alkyl AcrylateCrosspolymer, Carbomer, Red 4.

    DLC Question

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    Claims are:-Softens and smoothes for radiant skin.Light, Non- Greasy Formula.Dermatologist Tested.Non- Comedogenic (Won't Clog Pores).

    Moisturizes- Penetrates quickly, providing your skin withimmediate surge of active moisture to soothe drynesswithout greasy feel.Improves- Helps your skin replenish its own essentialfluids so skin is softer, smoother and more supple.Restores- Works like the essential fluids abundant inyoung skin to help restore skin to its natural beauty anddiminish the appearance of fine lines and wrinkles.

    DLC Question

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    Using your knowledge ofingredients briefly describe the function ofeach ingredient in this product, give yourbest guess for the % by weight of theindividual ingredients and in no more than100 words write a label description of theproperties of this product aimed to sell it to

    a consumer.

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    DLC Question

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    It is your task as head of product development toreformulate this product in order to make strong

    moisturising claims and to avoid using materialsthat are no longer perceived as appealing toconsumers. There are no financial restraints on

    the material costs.Finally, list the reformulated product ingredientsin descending order of concentration, show their

    approximate % in the new formula and rewritethe label copy to appeal to the target consumer.

    If you get it right!

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    And if you get it wrong!

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