7Cs of Effecive Communication

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Introduction

If you want to be a successful person and aninfluential manager you must possesscommunication skills. but if you want to be aneffective communicator, then you must have tohave grasp on seven C¶s which are the sevenqualities of an effective communication

Or

Seven C¶s are the seven most useful qualities of effective communication.



Seven C·s

Completeness

Conciseness

Consideration Concreteness

Clarity

Courtesy correctness



completeness

a) Provide all necessary information.

b) Answer all questions asked.

c) Give something extra when desirable.



Prov ide all necessary information.

All facts and figures.

Complete messages are result oriented.



Answ er all questions ask ed.

Answer 5 W¶s and How.

1- When

2- What3- Where

4- Why

5- Who & How



Give something extra, when desirable

Give more than answer.

Give some additional information.



Conciseness

a) Eliminate wordy expressions.

b) Include only relevant material.

c) Avoid unnecessary repetition.



Eliminate wordy expressions.

Don¶t use bombastic words.

Omit slang words.

Omit phrases.



Include only relev ant material.

Stick to the point.

Avoid long introductions.

Omit understood material.



Av oid unnecessary repetition.

Use shorter names than longer.

Replace nouns with pronouns.



Consideration

a) Focus on µYou¶ instead of µI & We¶.

b) Show audience benefit or interest in the

receiver.

c) Emphasize positive,plasent facts.



Focus on ¶You· instead of ¶I & W e·.

Don¶t say I or We every time.

Always focus the listeners.



Show audience benefit or interest in the

re

ce

ive

r. Give some benefit to your audience.

Talk about their interests.



Emphasize positive,plasent facts.

Don¶t be a pessimist.

Don¶t be negative.

Don¶t be harsh but be polite.



Concreteness

a) Use specific facts and figures.

b) Put action in your verbs.

c) Choose vivid, image building words.



Use specific facts and figures.

Give exact and clear message.

Don¶t live in the world of dreams.



Put action in your verbs.

Use active voice and avoid passive.

Put life in your language.



Choose v iv id, imag e building words.

Use appropriate words.

Avoid using confusing words.



Clarity

a) Choose precise, concrete and familiar

words.

b) Construct effective sentences and

paragraphs.



Choose precise, concrete and familiar

words. Use short words.

Use easy and common words.



Construct eff ective sentences and

paragraphs. Use simple sentences.

Make succinct paragraphs.



Courtesy

a) Be sincerely tactful, thoughtful, and

appreciative.

b) Use expressions that show respect.

c) Choose nondiscriminatory expressions.



Be sincerely tactful, thoughtful, and

appre

ciative

. Use comments that do not hurt.

Think in the long run.

Don¶t criticise others.



Use expressions that show respect.

use respectful words.

Don¶t use the teasing comments.

Don¶t use objectionable humour.



Choose nondiscriminatory expressions.

Communicate without differentiating on any

cheap basis.

Don¶t give importance to any particular

gender.



correctness

a) Use the right level of language.

b) Check accuracy of figures, facts, and words.

c) Maintain acceptable writing mechanics.



Use the right level of languag e.

There should be right representation of facts

and figures.

Avoid using unacceptable language.



Check accuracy of figures, facts, and

words. Make sure that all your data is accurate.

Abstain from creating the confusion.



Maintain acceptable writing mechanics.

Check your grammar, spelling and

punctuation mistake.



conclusion

These 7 C¶s help a person to compose a

message in such a way that brings back the

positive feedback from the receivers. That¶s

why it is advise able for every one tounderstand and apply these 7C¶s whether he

is a teacher, doctor, businessman or a

student.

7Cs of Effecive Communication

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