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724 Initiative: Driving Productivity atMicrosoft

Published:

August 2006

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What Is 724?

Microsoft IT-sponsored initiative to drive 7

million hours of productivity gains to

Microsoft employees over 24 months

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340,000+computers

121,000

end users98 countries

441 buildings

15,000 WindowsVistabasedclients

25,000 Office2007 clients

5,700 Exchange12 mailboxes

31 Longhorn

based servers

46 million+

remoteconnectionsper month

189,000+SharePoint sites

4 data centers8,400 productionservers

E-mail messagesper day:3.3 million+ internal10 million incoming9 million filtered out

33 million IMsper month

120,000+ e-mailserver accounts

Microsoft IT Environment

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724 Goals

Provide measurable and defendable

productivity gains

Certify all gains through an objective and

consistent process

Provide a productivity story for key technology

initiatives at Microsoft, including Windows Vista

and the 2007 Microsoft Office system Encourage all groups across Microsoft to focus

on productivity

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724 GoalsHow Technology Drives

Productivity

Improved Automation and

Technology

New ImprovedOperating System

New and Improved

Applications

Creation of efficiencies through:

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Components of the 724 Initiative

Defining and measuring productivity Evaluating the current environment and identifying

opportunities for technology to drive productivity

Establishing new opportunities through new

product and technology introductions

Using a dependable and objective productivity

scorecard

Applying continuous measurement andcertification

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Components of the 724 Initiative

Defining and Measuring Productivity

The 724 task force has categorized the term productivityas the time savings given back to employees through

technology utilization

Problem

Productivity can be difficult to measure because it is as

much subjective as it is objective.

Solution

An objective scoring system was developed to capture

specific assumptions and empirical data about the

before-and-after states. The system also calculates total

savings based on population, demonstrated

improvements, and timing of deployment.

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Components of the 724 InitiativeEvaluating the Current Environment and

Capturing Potential Opportunities

Client environment is analyzed via:

Surveys across IT service management community

Targeted end-user surveys

End-user focus groups

Catalog of client requirements

Traffic to Everyday Productivity and Education sites

Job function profiles

Analysis of completed productivity studies

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Components of the 724 Initiative

Top Five Productivity Contributors

Windows Vista

2007 Microsoft Office System Office Live Communications Server 2005

Office Communicator 2005

InfoPlus

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Components of the 724 Initiative

Establishing New Opportunities Through

New Products and Technologies Incorporating product release schedules

Windows Vista

2007 Microsoft Office system

Office Live Communications Server 2005 Office Communicator 2005

Windows Server Code Name Longhorn

Internal process improvements

Proxy service via Microsoft Internet and SecurityAcceleration (ISA) Server 2004

Remote access service (RAS) improvements

Helpdesk technology improvements, such as self-help and user tools

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Components of the 724 Initiative

Building a Dependable Productivity

Scorecard

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Components of the 724 Initiative

Building a Dependable Productivity

ScorecardData is classified into three areas:

Forecast dataIncludes data submitted on current projects that will

help contribute to increased productivity

Certified savingsIncludes completed projects that are already

increasing productivity

Productivity opportunitiesIncludes items that would help gain productivity if

projects were established

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Components of the 724 Initiative

Building a Dependable Productivity

ScorecardTypes of savings:

Hard savings

Quantifiable data that fully supports all recordedsavings

Soft savingsSpeculative or estimated data in the absence of hard

data Quick time savers

Tips that save a few seconds a day or minutes a week

that are shared through the user engagement process

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Components of the 724 Initiative

Continuous Measurement and Certification

Subject matter experts perpetually update thescorecard

Cross-IT task force reviews scorecard additions

each month, determines timing for certification Submission must pass muster with regard to data,

empirical information, and clear assumptions

Certification determines whether savings are

hard, soft, or quick Quarterly review on certified savings ensures that

actual results are consistent with planned savings

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Conclusion724 Contribution

Impact

After the first year, 1.7 million certified hours of savings

across 90,000 end users at Microsoft

Repeatable, consistent, and measurable approach totechnology improvements on user productivity

Power of IT connected to direct business value

Expected savings of 4 million hours over the next fiscal

year

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Conclusion724 Contribution

Impact

-

1.00

2.00

3.00

4.00

5.00

6.00

0% 20% 40% 60% 80% 100% 120%

Microsoft User Base %

Hoursperm

onth

Live Communicator

Office 2007

Other

Windows

Proxy

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For More Information

Additional content on Microsoft ITdeployments and best practices can be

found on http://www.microsoft.com

Microsoft IT Showcase Webcastshttp://www.microsoft.com/howmicrosoftdoesitw

ebcasts

Microsoft TechNet

http://www.microsoft.com/technet/itshowcase

http://www.microsoft.com/http://www.microsoft.com/howmicrosoftdoesitwebcastshttp://www.microsoft.com/howmicrosoftdoesitwebcastshttps://mail.microsoft.com/exchweb/bin/redir.asp?URL=http://www.microsoft.com/technet/itshowcasehttps://mail.microsoft.com/exchweb/bin/redir.asp?URL=http://www.microsoft.com/technet/itshowcasehttp://www.microsoft.com/howmicrosoftdoesitwebcastshttp://www.microsoft.com/howmicrosoftdoesitwebcastshttp://www.microsoft.com/

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This document is provided for informational purposes only.

MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

2006 Microsoft Corporation. All rights reserved.

This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS

SUMMARY. Microsoft, Excel, Internet Explorer, Outlook, PowerPoint, SharePoint, Windows, Windows Server, and Windows Vista are

either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual

companies and products mentioned herein may be the trademarks of their respective owners.