Driving Delivery Productivity Using ArcLogistics Route, and Cloudberry

for Nextel Phones

Driving Delivery Productivity Using ArcLogistics Route, and Cloudberry

for Nextel Phones

Bill ArendsSenior ManagerDistributor OperationsE & J Gallo WineryJune 29, 2004

Bill ArendsSenior ManagerDistributor OperationsE & J Gallo WineryJune 29, 2004

Abstract

Without automatically capturing actual driver productivity data,valuable on road performance information is not used to ensure efficient delivery fleet utilization. Using Cloudberry for Nextel Phones and ArcLogistics Route, in a beverage distribution environment, allowed the distributor to take total control of the delivery fleet, while meeting changing customer requirements. Planned versus actual data is captured daily and analyzed to control delivery cost. The dispatcher has real time tracking and visibility of all drivers, as well as messaging capability. The Cloudberry Client PC screen displays the driver’s status, actual vs planned route, and visibility when a driver moves out of his area. The replay function allows supervisors to provide instant feedback to drivers. The historical reports can be customized and provide instant actual data for evaluating efficiency opportunities and developing strategic initiatives.

Project Objectives

• Know the position of all equipment in your fleet at all times.• Use that information to improve routing efficiency, and reduce

returned stops (Missed Time Windows).• Reduce/Eliminate Overtime and lower fleet costs.• Reduce driver time at retail, driver check-in, and at

reconciliation. • Use daily cost based analysis to examine delivery service

costs.• Improve customer service.• Increase communication between sales and operations.

Components

• ArcLogistics Route - ALR• Tracking Server

– ESRI Fleet Monitor– ArcView GIS with Tracking Analyst

• VIP Delivery Palms• VIP Tracking Reports• Customer Link

Components of VIP Track

VIP Beverage System

ArcLogistics Route VIP PalmOrders

Distributor

VIP TrackFleetMonitor Replay GPS Reports Customer Link

Alerts E-Mail Directions ReSequence

ArcLogistics Route - ALR

• Multiple Routing Styles– Dynamic– Static– Hybrid Combination

• Unlimited Specialties• Multiple Seed Points• Delivery Sequenced Based on Time Windows• Maximizes routing to reduce cost• Provides data necessary for GPS tracking

ArcLogistics Route - ALR

ESRI Fleet Monitor• Real Time Tracking • Activity versus Planned Route• Route Detail• Updated ETA’s• Position Alerts

Alerts

• Out of Route• Position Inconsistent• Not Moving• Time Window Violation

Out Of Route• Outer boundary for a route• Variable value• Traces the route shape• Truck should never be outside route shape• GeoFence

Out of Route

Position Inconsistent

• When the user checks “Here,” system sends the current coordinates and checks with the ones on file.

• If the vehicle is not within the tolerance, an alert is triggered.

Position Inconsistent

Not Moving• When the vehicle is “Gone,” within 10

minutes the vehicle should be:– Here at the next account or – More than ¼ mile away or– Here at Lunch/Break or– Delayed

Not Moving

Time Window Violation• A time window violation alert is:

– When you are scheduled to arrive before the window(s) open.

– When you are scheduled to arrive after the window(s) close.

– When you are scheduled to arrive after the first window closes and before the second window opens.

– Given a user-defined grace period.

Time Window Violation

Route Replay

• Route replay is available for route information from previous days.

• Allows for route verification.

• Replay information is available for 90 days.

Replay• See a route replayed on your PC.• Average of 80-90 position fixes per route per day.• Replay screen includes original route and stops.• Control the replay “VCR” style.• If it happened, you can replay it.• If you notice a suspicious action, you don’t need to start

watching to see if it happens again. You can go back in time and see if it happened in the previous 90 days.

Replay Demonstration

VIP Delivery PalmsSymbol PDT 1700/1800

• Paperless invoices• GPS Tracking • Built in RF scanners • DEX capable• Reduced Check-In Time• Reduced Reconciliation Time• Directions• Calculates actual deal levels• Server Re-sequence

GPS Palm Features• Need Directions• E-Mail• Manual Re-sequencing• Server Re-sequencing• Instant Message (Break Message)

Need Directions• Driver can request directions from

anywhere to any account on his route.• Does not need to know where he is.• Directions arrive within 1 minute.

Need Directions

Electronic Mail

• Send and receive– Short messages– Group messages– AS/400 generated e-mails

Electronic Mail

Manual Re-sequence• Change delivery sequence • See time window violations• See ETA’s • See updated information based on new

sequence• Automatically updates Tracking Server

Manual Re-sequence

Server Re-sequence• Server optimization of a route while in

progress• Creates the best possible route • Updates the Tracking Server and Delivery

Palm

Server Re-sequence

Instant Message/Break Message

• Sent instantly • Received as soon as the Palm is in the

cradle• Can be read in the PalmOrders application

Instant Message/Break Message

Customer Link• Live ETA’s for every order• Available on the web• Can be included in system generated e-

mails to customers as a link

Web Based ETA Form

Live ETA

VIP Tracking Reports• Driver Check-In Report• Driver Utilization Report• Route Performance/Cost Report• Actual vs. Planned by Load• Actual vs. Planned by stop• Time Window Exceptions• Customer Delivery Cost Report• Off Day Delivery Report

Future Development• DOT Log• Automated Data Update.• Vehicle Monitoring Interface

Air-Trak

Founded 1999San Diego, CAStrong technology foundation• Defense background• Ten Year History

Asset tracking is there only business

Cloudberry/Air-Trak for Nextel

Java Application that runs on i58rs/i88/i730 phones• Reads GPS and transmits position data• Nextel Certified; available today• Next generation in Nextel Certification pipeline

Turnkey tracking system; complete setup in minutesEconomical:• $20 Starter Kit (one time per account)• Per phone:

- $34 First Month ($23.95 Setup Fee + $9.99 Nextel Data)- $20/month recurring ($10 Hosting + $9.99 Nextel Data)

User-configurable reporting criteria• Time interval, Heading change, Velocity threshold• Change on-the-fly as circumstances dictate• Designate specific hours during which to operate

Supports SMS or Two-Way messaging

Cloudberry Fleet Management Tools

1.Cloudberry Desktop Client• Enterprise-level functionality• Historical replays and reports• Highest quality maps• Dispatch-style messaging• Sophisticated User-Interface:

- Interact directly with map and vehicles- Customizable

2.Cloudberry Web Client• Browser-based; No installation Required• View your Fleet from any computer, anywhere

3.Phone-based Services• Route/Manager Assist for web-enabled phones

4.Web Service API• Allows integration with custom applications

Cloudberry Desktop ClientView and interact with your entire fleetRight-click context-sensitive menus for all primary-use functions

Point at vehicle, or select several, then choose a function

Display selected

vehicle location

Monitor Message Traffic

Historical Reports

Table of Contents by Unit

Exportable to:• Text• PDF• Excel• HTML

Grouping/Summaries:• By Date• By Unit

Enhance Location Description with your own known Locations/Landmarks

Customizable Format:• Fields to Display• Selectable Colors

Multiple Report Types:• Positions• AVL Audit• Statistics• And others…

Cloudberry Web Client

Create simple routesGenerate turn-by-turn directions, send to vehicle

Display selected vehicle location

Browser-based

Use from home or when out of office

Send Messages

Phone-based Services

WAP and Nextel phonesWAP and Nextel phones•• With or without GPSWith or without GPS

Access via URLAccess via URL•• AccountIDAccountID/PIN Authentication/PIN Authentication•• No software neededNo software needed

RouteRoute--Assist ($3/phone/month)Assist ($3/phone/month)•• TurnTurn--byby--turn directions to arbitrary addresses (GPS turn directions to arbitrary addresses (GPS req’dreq’d))

ManagerManager--Assist ($5/phone/month)Assist ($5/phone/month)•• RouteRoute--Assist plus…Assist plus…•• Locate any unit in fieldLocate any unit in field

•• TurnTurn--byby--turn directions to any unit in field (GPS turn directions to any unit in field (GPS req’dreq’d))

Other Air-Trak Customers

Caterpillar Caterpillar •• Transact W/Os to driversTransact W/Os to drivers

IngersolIngersol--RandRand•• Service TechniciansService Technicians

San Diego Metro Transit San Diego Metro Transit •• Field SupervisorsField Supervisors

Schenectady County, New YorkSchenectady County, New York•• Maintenance fleet/snowplowsMaintenance fleet/snowplows

Union Pacific RailroadUnion Pacific Railroad•• Track/facility inspectorsTrack/facility inspectors

Army Corps of Engineers Army Corps of Engineers •• Towboats/dike repairTowboats/dike repair

Important Take-Awaysphones.cloudberry.comphones.cloudberry.com•• All product informationAll product informationHardwareHardware•• Motorola i58rs, i88s, or i730Motorola i58rs, i88s, or i730•• Data Plan (1MB Total Connect recommended to Data Plan (1MB Total Connect recommended to

start)start)CostCost• $20 Starter Kit (one time per account)• Per phone:

- $34 First Month ($23.95 Setup Fee + $9.99 Nextel Data)- $20/month recurring ($10 Hosting + $9.99 Nextel Data)

AdvantagesAdvantages•• Cloudberry Client Cloudberry Client –– Power of a desktop Power of a desktop

applicationapplication•• Lowest cost in the field; no contractLowest cost in the field; no contract•• Excellent supportExcellent support

Summary• Knowledge• Positive control over field assets• Activity based costing• Enhanced communication• Increased productivity• Drivers see it as a valuable tool for them

as well• Improved customer service