2017 ANNUAL REVIEW · “Successful companies focus not on a digital strategy but a strategy for...

2017 ANNUAL REVIEW

“Disruption” entered the WBN lexicon in a big way in 2017. The shift towards technology—disruptive or otherwise—must be harnessed to enable WBN members to achieve their future vision and retain a competitive edge. As the largest independent broker network in the world, we are focused on innovative ways to mitigate the effects of the current disruptive landscape.

Disruption creates a break in the established order. In the worlds of insurance and employee benefits, this disruption is being driven by dramatic shifts in demographics, regulations, and technology. The risks are clear. Because of our broad global reach, our network is positioned to understand the reasoning behind the risks:

• A recent Accenture survey showed 93% of chief strategy officers (regardless of industry) indicated that they will likely be disrupted over the next five years, but only 20% felt highly prepared to address it.

• Data from the United Nations and other sources tell us that globally, one in 35 people will be age 65 or older within the next twenty years. Independent contractors will occupy fully half of the workforce by 2020. There are increasing priorities on purpose, values, and diversity in the workplace which ultimately drive the productivity, loyalty, and commitment of recent university graduates.

• Automation will replace assembly line and office workers even as companies require increasing numbers of programmers and other highly skilled digital talent, along with continually upgrading the skills and capabilities of these workers. Executives will need to become more comfortable leading in a digital world—a significant challenge given that many people with the best digital skills are often less experienced than leadership.

The Paris Global Conference (October 2017) showcased a number of discussions on disruptive topics including: building resilient companies, the borderless state of healthcare, emerging risks in a changing global landscape. These sessions were aligned with WBN’s focus on how to capture disruption and create value, including the application of blockchain technology in a multinational insurance context.

A keynote address in Paris focused on “Global Disruptors,” taking a “deep dive” exploration into how these disruptive trends, paired with rapid adoption of AI and other technologies, could lead to the displacement of tens of millions of jobs across the world. Beyond this discussion, our Young Professionals took advantage of an immersion session into the uses of big data at a Carrier Innovation Lab in Paris.

“Successful companies focus not on a digital strategy but a strategy for the digital age,” said Gilles Babinet, an entrepreneur who serves as France’s digital champion before the European Union. His comprehensive message at the Paris conference on big data, artificial intelligence, blockchain, and other aspects of digital transformation was well received and promoted many questions.

At WBN, our goal is to provide our members and their clients with a better understanding of the trends now disrupting the market, utilizing the expertise of our carrier partners and other resources in our network. We are committed to improving skills and knowledge that will bring value to international clients.

ANNUAL REVIEW 2017 · 1

After completing my term as Chairman, I am proud to say that the WBN network is the strongest it’s ever been.

I have been fortunate to work with an active board and a very capable staff, which has allowed me to help provide WBN with leadership, direction, and a positive tone during my tenure as Chairman. Even though we operate in a complex business climate, WBN continued to move forward in 2017.

I’m proud of the growth we’ve seen in the network, the record attendance and robust agendas at our WBN Global Conferences, and a business flow through the members of WBN that now exceeds 5.25 billion USD.

Our carrier partnerships are very strong. The spirit of collaboration and the willingness of our members to take on work for our network is at a high point.

I wish to thank the WBN home office for their significant commitment and hard work to make WBN stronger and better every day. Strategic development, marketing and communications efforts, building a social network presence, developing WBNet, increasing connectivity through the use of the WBN Member Forum, growing the membership base, building relationships with our sponsors, facilitating training courses and the enormuous task of organizing two global conferences are among other on the annual to-do list of the home office. And it is all done with impressive results.

I would also like to thank our extraordinary members for their significant contributions in 2017. As we continue to grow as a network, our members’ commitment to quality service and cooperation remains the same. This is a tradition that has served WBN well throughout WBN’s nearly 30-year history and been a core component to our success as the largest independent broker network in the world.

The network’s specific accomplishments in 2017:

• WBN continues to grow, in terms of members and Associate Members. We have a robust onboarding process to allow our members to quickly integrate into the network. We have also improved WBN’s Corporate documents to clarify producing and servicing member roles & responsibilities and compensation arrangements.

• Our WBN Global Conferences in New York and Paris each drew more than 300 attendees, and featured more technical sessions, outside speakers (especially on the client side), and ample time for business development.

• With the cooperation of MarshBerry, we are building WBN Global Consulting as a key member resource and network revenue stream. We launched Peer Group 1 at our New York Global Conference in the spring and continued the evolution of the Peer Groups at our fall Paris Global Conference. Michel Schaft was retained to focus on organizing and educating members on the value proposition of this Peer Group process.

• Carriers and sponsors are growing with us. Our relationships with them are more strategic, operate at the most senior levels, and contribute significant thought-leadership for our Global Conferences, customized training sessions, and to support our Young Professionals.

It has been my honor to serve as WBN’s 15th Chairman. I’m looking forward to another productive year with Jim Watt as my successor. Jim is our first Chairman to come from an employee benefits background, reflecting both the importance of EB to our network and the outstanding accomplishments of his career.

Best regards,

To WBN Members, Associate Members, Clients, Insurer Partners, and Friends:

MESSAGE FROM THE CHAIRMAN

Daniel de SwaanChairman 2016–2018

2 · WORLDWIDE BROKER NETWORK

MESSAGE FROM THE CHIEF EXECUTIVE OFFICER

Thank you for your support and contributions in 2017. WBN enjoyed its fifth consecutive year of growth to remain the largest global network of independent insurance brokers and employee benefits consultants. WBN has strengthened its market position, collaborative tools, technology, training, and Global Conference experiences.

WBN’s continued focus and commitment in 2017 was maintaining sustainable growth by attracting superior, market-leading independent brokers to our network; collectively meeting the challenges of a volatile global business climate; and strengthening the organization’s foundations in preparing to celebrate our 30th anniversary in 2019.

Each of these efforts is motivated by the overriding goal of helping WBN members write and retain international business.

MEMBERSHIP EXPANSION

In 2017, we welcomed the following new members to the network:

• Associated Insurance Brokers in Cairo, Egypt

• Associated Insurance Consultants in Abu Dhabi and Dubai, UAE

• GBS Benefits Inc. in Salt Lake City, Utah

• Insure Direct in Qatar

• KMRD in Warminster, Pennsylvania

• KSG BROKER in Croatia

• Lurse in Frankfurt, Germany

• Marnix Insurance Brokers in Tokyo, Japan

• Millennium Insurance Brokers in Dubai, UAE

• Pacific Prime Insurance Brokers in Hong Kong

The recruitment of these members in 2017 increased our global footprint, bringing additional specialized product knowledge and industry expertise.

We were pleased to also welcome three new Associate Members. Associate Members support the WBN

network with specialized services including legal advice, benchmarking, research, and technology. Our new Associate Members are:

• Alternative Risk Management (ARM), captive management, Guernsey

• Axco Insurance Information Services, London, UK

• MSM Loss Management, Malvern, Australia

DISRUPTIVE FORCES AND THE INSURANCE LANDSCAPE

WBN’s insurance partners historically have contributed thought leadership for our members and our industry. We need look no further than these partners to gain important insights on the volatility of our business landscape and understanding the disruptive trends that are shaping how we do business.

We spoke often in 2017 of the technology disruptors to our business:

• Digitalization

• Artificial Intelligence

• Blockchain

• Big Data

Fully grasping each of these is a daunting task, but WBN has been focused on how these are affecting clients’ needs, demands, and decision-making. Providing members with consultative tools for meeting these challenges and creating unique value propositions it what WBN was built upon.

WBN has also worked to empower its members to fully understand and deal with the impact of regulatory changes that have global repercussions. These challenges differ from country to country. Some, like the onset of the European Union’s General Data Protection Regulation (GDPR)—one of the most important changes in data privacy regulation in 20 years—will have a far-reaching impact on all facets of the insurance industry.

To WBN Members, Associate Members, Clients and Sponsoring Carriers:

STRENGTHENING WBN’S STRUCTURE ON THE EVE OF OUR 30TH ANNIVERSARY

My focus for 2018 is the achievement of WBN’s short-term and long-term objectives and continuing to build our organizational vibrancy—all while taking steps for WBN’s next 30 years to thrive. I do so mindful of the Core Values that have sustained the organization—collaboration and professionalism above all.

WBN’s Global Conferences continue to attract strong participation from members, carriers and clients. Our 2017 Global Conferences in New York and Paris represented a high point for these gatherings, each attracting more than 300 participants and providing over 100 individual sessions. Our European regional conference held in Edinburgh, Scotland had a record turnout with over 100 members attending. Our conferences cover topics including cybersecurity, emerging/regional multinationals, and employee health and wellness programs. The increase in client participation during Global Conferences offers a unique opportunity for clients to spend quality time with producing and servicing members, and to collaborate on business development.

WBN’s Young Professionals Group has seen significant growth in 2017, and now exceeds 125 members from all over the globe. The YPs represent the next generation of professionals at WBN member firms and continue to play an increasingly important role in the WBN network.

I’m very proud of the work we did together in 2017 and want to thank two colleagues who have been both leaders in the WBN network and personal mentors to me, Daniel de Swaan (Chairman) and Bruce Basso (Chairman Emeritus). I’m looking forward to working with Jim Watt, our new Chairman. As our first leader from an employee benefits background, Jim will bring important new perspectives and leadership to our organization as we plan to celebrate our 30-year anniversary in 2019.

Our April, 2017 global conference in New York opened with welcoming remarks from WBN Speaker Series leader, Maurice “Hank” Greenberg, Chairman, Starr Companies (above left), and The Digital Revolution: Challenges for the Insurance Industry with Gilles Babinet, French Digital Champion, during our Paris Global Conference in October, 2017 (above right).

Francie StarnesChief Executive Officer



It has been my pleasure to be with WBN for two years, serving as your European Consultant. As of January 1, 2018, I am your Global Property & Casualty Consultant, located in London. Thank you for all your support and for your participation; it is an honor to have the opportunity to work with you.

In our 2016 Annual Review, I set forth a number of goals for 2017, including:

• Increased involvement for the European Region and its Steering Committee

• Expanding international business development training in both Europe and the U.S.

• Completing the Adequate Compensation and Scope of Services documents, and

• Additional training sessions were offered at the two Global Conferences in New York and Paris

I’m happy to report that we attained—and surpassed— these goals.

Over the last year we have:

• Offered International Business Development Training for over 500 WBN professionals

• Effectively utilized the European Steering Committee to work on carrier, compliance and business development relationships and opportunities. We have most recently added Marek Kalbac of Renomia to the committee, who is replacing Eva Madsen of Ensure. We thank Eva for her participation and support.

• Provided focus and strategic engagement among our European members and our sponsoring carriers—AIG, Zurich, CNA, AXA, and Lloyd’s—offering mutual opportunities, education, and assistance

• Conducted additional UNIWORLD Online training to help promote international business development

With my expanded role at WBN, my initiatives will be global in nature:

• International Business Development Training on all continents

• Assisting with business development opportunities working with WBN members who have not traditionally focused on developing their teams’ international opportunities

• Running both the European and the US and Canada Steering Committees

• Helping provide WBN members with Sponsoring Carrier training sessions on high-priority issues such as GDPR, Cyber, Lloyds Market and international program tool capabilities; these opportunities will continue throughout 2018

• Working with our Premier P&C Sponsors to help focus on specific business opportunities and strategic engagement with our members

Writing international business requires education and guidance. WBN offers a comprehensive suite of services to help drive new business. I look forward to working with you and assisting with your multinational needs.

PROPERTY & CASUALTY

Antoinette “Toni” GamboniniWBN Limited - Global Property & Casualty Consultant

EMPLOYEE BENEFITS


WBN continued to grow its EB market share through the increasing number of new business wins across the network. Much of this success is attributed to WBN P&C members actively engaged in cross-selling to EB clients. Sample success stories include: ABD (San Francisco, California); Andrea Scagliarini (Italy); Ascende/EPIC (Houston, Texas); Honan (Australia/New Zealand/Singapore); and IMA (Denver, Colorado).

In addition, the EB track sessions continue to evolve based upon member feedback and content requests.

• Our members enjoyed one-on-one “speed dating” sessions with our carrier sponsors in New York and Paris. These sessions allowed a direct exchange of ideas on how to work together on business development opportunities.

• The member Country Updates continue to be a highlight for all WBN EB members to learn about important legislative updates and key changes within a specific member’s EB practice

• One of the key sessions is Sales and Client Service Best Practices where WBN members share success stories about international accounts

Overall, our members enjoy spending time together at the Global Conferences to discuss their mutual clients, attend producer/servicing roundtables, strategize about new business opportunities and how best to manage their global benefits clients.

KEY OBJECTIVES IN 2017

• To increase membership in key locations. In 2017 WBN added the following EB members:

– Lurse – Germany – Pacific Prime – Hong Kong – GBS Benefits – Salt Lake City, Utah

• We gathered over 50 responses from WBN members to capture detailed information about our members’ local EB capabilities and services, and will continue to expand this effort in 2018

• To develop an EB contact list of WBN members housed on the WBN website. This was accomplished in early 2017, but remains a fluid document with constant updates as changes occur with our members.

• To increase and expand carrier sponsorship for EB. WBN continued to develop long term strategic alliances by expanding sponsorships with key insurance carriers. 2017 sponsors included:

– AIG– AXA– Zurich– Generali– GeoBlue– United Healthcare Global– Workplace Options

• To promote WBN members and the network through our NEW subscription with Global Benefits Vision:

– Interview of LeAnne Stefl, Director of Employee Benefits, GBV (October)

– WBN Country Series – Tim Witchell, HUB International (December)

• Promote WBN Technology tools with members:

– WBN Website – promoted EB through the members Forum and Resource tab on the members site

– Uniworld – provided training to EB members through site visits and global conferences on how to use the tool for prospecting

– AXCO – provided training to EB members, showcasing case studies and how to use the various reports for prospects and clients

– WBNet 3.0 – The EB IT Technology committee revamped the EB forms and created a basic set of reports to be used with clients

I’m looking forward to assisting you with your international Employee Benefits needs.

LeAnne SteflDirector of Employee Benefits

TECHNOLOGY


After a little more than a year since launching our new website, WBNGlobal.com, it is encouraging to see our site regularly attracting more than 3,000 visitors monthly. We’ve seen significant growth in Member Forum usage, with numerous business inquiries, requests, news, announcements and thought leadership articles submitted each week by members, Associate Members and sponsoring carriers.

Other resources found on the members’ side of the website include a map-based member search featuring up-to-date fact sheets for every WBN member and Associate Member, important information about legal and compliance topics such as the E.U. General Data Protection Regulation (GDPR), and links to useful tools such as UNIWORLD, WBNet, and AXCO.

WBNet 3.0…powered by Origami Risk continues to be an important tool for our members, enabling producing brokers to invite their servicing partners all over the world to input and upload property & casualty insurance and employee benefits policies for their multinational clients in a secure, online management system. WBNet is currently being used to track in excess of 12,000 policies in over 100 countries for more than 600 of our members’ multinational clients.

Working with the WBN Technology Committee, comprised of representatives from member firms that have both property & casualty and employee benefits focuses, WBN has enhanced the information-capturing and reporting capabilities of WBNet, with features such as the importing/exporting of policy and/or claims data, charts that incorporate currency conversion and new reports and dashboards we designed specifically for our employee benefits members.

WBN is well positioned to continue offering our members helpful tools to assist them in servicing their global clients. I look forward to working with our members to win and retain business utilizing our technology tools.

The YP Group, founded in 2013, is comprised of international executives under the age of 35 who represent the next generation of leaders in their respective firms and the WBN network. The YP Group uniquely works together to drive business activity and exchange between member firms. The YP Group’s objectives include attracting and retaining talent, educational and thought leadership offerings, fostering innovation within WBN, and providing valuable assistance to WBN strategic initiatives.

The semi-annual global conferences in New York and Paris provided breakout sessions dedicated to issues important to the YP demographic, including:

• International Programs Training Session

• Developing a World Class Global Risk Program

• Introduction to Innovation Lab

• The Global Claims Proposition: Maximizing the Value

• Young Professionals Panel Discussion

The group has seen significant growth this year, now exceeding 125 members from all over the globe, up from 80 in 2016.

In 2018, the Group will continue to develop a rotational leadership chair to gain insight from all global regions; starting this process by having added two vice-chairs in 2017, Warren Lai, AFL/UK and Steve Pappas, Honan/Australia. The YP Group will continue to focus in 2018 and beyond to grow the group and attract more members to attend conferences and participate in YP-specific projects.

We are pleased with the group’s accomplishments to date and look forward to further success in 2018. We want to thank the YP members who are increasingly involved in the WBN network.

YOUNG PROFESSIONALS GROUP

Robert SterngoldDirector of Technology

Jamie NeumannHays Companies, Chair, Young Professionals Group

COLLABORATION



MARKETING COMMUNICATIONS WBN 2017 SPONSORS

In 2017, WBN’s Marketing Communications team, working in conjunction with the Marketing Communications Steering Committee, revamped a number of critical WBN marketing and training tools, pushed out major news and forged new media partnerships, and significantly expanded the network’s social media.

Specifically, we:

• Revamped WBN’s “Global Rankings” advertisement and created a customizable template for individual members

• Significantly updated and redesigned WBN “At A Glance”

• Improved our press releases distribution to include more regional and online insurance and EB outlets

• Created a media partnership with Global Benefits Vision for EB coverage and continued our work with Commercial Risk Europe

• Distributed our “WBN in 100 Seconds” video, also customizable for individual members

• Compiled numerous client testimonials to highlight the increasing role of client input at our Global Conferences; many were featured at our Paris Global Conference

• Provided remarks and communications support for the Paris Global Conference, CIAB, and FERMA

It was also WBN’s most successful year ever for social media, with increased engagement on Linkedin, Twitter, and Facebook, as well as record traffic to the WBN Member Forum. Traffic will continue to grow dramatically in 2018, but in 2017 we saw:

• Twitter: 55,000 impressions and a following of more than 300 (WBN had no Twitter activity in 2016)

• LinkedIn: added 400 followers and 200,000+ views

WBN’s most powerful marketing and communications resource remains our individual members, who provide invaluable advice to our staff and to each other. Armed with these resources, WBN should reach an ever-widening audience of clients, prospects, and thought leaders in 2018.

Global Conference New York, NY, USA, April 2017 (Member Co-Hosts: Integro and USI)

Global Conference Paris, France, October 2017 (Member Host: Verlingue)

European Regional Meeting, Edinburgh, Scotland, January 2017 (Member Host Mattioli Woods)

• A Broader Broking Perspective and the Use of Niche Capacity

• Business Development

• Due Diligence/Private Equity – Warranty and Indemnity Risk

• GDPR Compliance

• WBN Speaker Series, Maurice “Hank” Greenberg (Chairman, Starr Companies)

• Hospitality Industry Panel: Global Hotel Business & Insurance Opportunities

• Consequences of Illegal Insurance Placements Panel

• The U.S. Healthcare Market Post-Election

• Hacking & Drones

• EB Member/Sponsor “speed dating” sessions

• Business Development/Uncovering the International Program Opportunity

• Data Breach Information Security and Business Interruption Claims

• WBN Philanthropic Grant: God’s Love We Deliver

• WBN Pre-RIMS Reception in Philadelphia, PA

Midyear Board of Directors’ Meeting, Kona, Hawaii, USA

• Long term sustainability

• WBN member training programs

• Membership Expansion

• Disrupters in the Insurance Industry

• Impact of Cross Border Business

• WBN Speaker Series, Gilles Babinet, French Digital Champion – The Digital Revolution: Challenges for the Insurance Industry

• Client sustainability – Our role in building resilience

• Healthcare: Is Healthcare a borderless state?

• International P&C Claims Panel

• Developments in Europe/Brexit – Nicolas Beytout, Founder and CEO of l’Opinion

• Technology, Cyber, Life Sciences & MedMal

• Disrupters in the Insurance Industry

• Emerging Risks in a Changing Global Landscape

• WBN Philanthropic Grant: Energie Jeunes

2017 GLOBAL HIGHLIGHTS


WORLDWIDE BROKER NETWORK


WBN CHAIRMEN OF THE BOARD1989–90 Olivier Favre (France)1990–91 Eric Kiefhaber (Austria)1991–93 Alec Finch (UK)1993–94 Manfred Karle (Germany)1994–96 Douglas Smith (Scotland)1996–98 Wolfgang Koppitz (Germany)1998–02 Jaap Meijers (the Netherlands)2002–05 Jacques Verlingue (France)2005–07 Alec Finch (UK)2007–09 Gary Griffiths (U.S.)2009–10 Damien Honan (Australia)2010–12 Neil Morrison (Canada)2012–14 Florian Karle (Germany)2014–16 Markham McKnight (U.S.)2016–18 Daniel de Swaan (the Netherlands)2018–20 James Watt (U.S.)

EMPLOYEE BENEFITS STEERING COMMITTEEMichael Atta, Honan (Australia)Ed Cha, ABD (U.S.)Saira Chambers, Mattioli Woods (U.K.)Priscila Lima Conduta, Harmonia (Brazil) (Board

Member)Nico Lacson, Lacson & Lacson (Philippines)Ana Carolina Conduta Losco, Harmonia (Brazil)LeAnne Stefl, WBNAnne Terry, Profion (Germany)Stefan Thurnherr, VZ Insurance Services, (Switzerland)

(Board Member)James Watt, Ascende/EPIC (U.S.) (Board Member)Joe Watts, Holmes Murphy (U.S.) (Board Member)Peter Weber, Proteccion Dinamica (Mexico)Tim Witchell, Hub International (Canada)Javier Yturralde, Ascende/EPIC (U.S.)

EUROPEAN STEERING COMMITTEESaira Chambers, Mattioli Woods (UK)Toni Gambonini, WBNAlex Gilmore, Price Forbes (UK)Eva Madsen, Ensure (Denmark)Helene Paounov, Verlingue (France)Reinhard Riehl, Sudvers (Germany)Matteo Scagliarini, Scagliarini (Italy)Francie Starnes, WBNDaniel de Swaan, Meijers (the Netherlands)Dirk Van Liempt, ADD nv (Belgium)

Bart Vanoorbeek, ADD nv (Belgium)Guido Verheijden, Meijers (the Netherlands)George Zafiriou, Comergon (Greece)

U.S./CANADA STEERING COMMITTEEHosted by: Laura Tesoriero, Integro (U.S.) &

Olga Collins, Beecher Carlson (U.S.)Cheryl Cohen, ABD (U.S.)Toni Gambonini, WBNSean Jackson, IMA (U.S.)Scott McKnight, BXS Insurance (U.S.)Susan Murphy, Totten Group (Canada)Jamie Neumann, Hays Companies (U.S.)Kevin O’Donnell, Hylant (U.S.)Henry Shurling, EPIC (U.S.)

IT STEERING COMMITTEEAurore Livet, Verlingue (France)Matthew Serck, ADD nv (Belgium) Alan Taylor, Honan Insurance Group (Australia) Bart Vanoorbeek, ADD nv (Belgium) Vincent Verhagen, Meijers (the Netherlands)Dirk Wenning, Südvers Gruppe (Germany)

MARKETING COMMUNICATIONS STEERING COMMITTEE 2017Ed Cha, ABD (U.S.)Priscilla Conduta, Harmonia (Brazil) Bob Finch, AFL (U.K.)Alex Gilmore, Price Forbes (U.K.)Sabrina Hanitz, Honan (Australia) Scott McKnight, BXS Insurance (U.S.)Jamie Neumann, Hays Companies (U.S.)Reinhard Riehl, Sudvers (Germany)Leslie de Swaan, Meijers (the Netherlands) Bart Vanoorbeek, ADD nv (Belgium) Peter Weber, Proteccion Dinamica (Mexico)

YOUNG PROFESSIONALS ORGANIZING COMMITTEEAndrew Fluitsma, Honan Insurance Group, Former

Chair/Overseer (Australia)Warren Lai, AFL, Vice Chair (U.K.)Eva Madsen, Ensure, WBN Board Liaison (Denmark)Steve Pappas, Honan, Vice Chair (Australia)Jamie Neumann, Hays Companies, Chair (U.S.)


JOINING HANDS WORLDWIDE

APRIL 2017: NEW YORKGod’s Love We Deliver (Recommended by member and co-host Integro)

OCTOBER 2017: PARISEnergie Jeunes (Recommended by member host Verlingue)

WBN SPEAKER SERIESCHICAGO | MAY 2012 Robert Benmosche, Chief Executive Officer, AIG

SHANGHAI | OCTOBER 2012 John Nelson, Chairman, Lloyd’s of London

SAN FRANCISCO | APRIL 2013 Thomas Motamed, Chairman & Chief Executive Officer, CNA

ROME | OCTOBER 2013 Luigi Guiso, AXA Professor of Economics & Household Finance, Einaudi Institute for Economics & Finance

DENVER | APRIL 2014 David Stills, Vice President-Risk Manager Wal-Mart Stores, Inc.

SANTIAGO | OCTOBER 2014 Hon. Evelyn Matthei, Former Chilean Minister of Labor & Social Security, Former Senator

WASHINGTON, D.C. | APRIL 2015 Charlie Cook, Political Analyst

BUDAPEST | OCTOBER 2015 Georg von Habsburg-Lothringen, Archduke of Austria and Prince Royal of Hungary

SAN DIEGO | OCTOBER 2016 Malcolm Palmore, Assistant Special Agent in Charge San Francisco Cyber Branch, Federal Bureau of Investigation- U.S. Department of Justice

SINGAPORE | OCTOBER 2016 Professor Richard Petty Ph.D., Chairman, Australia Chamber of Commerce Hong Kong & Macau

NEW YORK | APRIL 2017 Maurice Greenberg, Chairman, Starr Companies

PARIS | OCTOBER 2017 Gilles Babinet, French Digital Champion

OCTOBER 2014: SANTIAGOChildren’s Hospital Luis Calvo Mackenna (Recommended by member host Lilienfeld Corredores De Seguros)

APRIL 2015: WASHINGTON, D.C.Foundation to Eradicate Duchenne(Recommended by Board Chairman Markham McKnight of BancorpSouth Insurance Services, Inc.)

OCTOBER 2015: BUDAPESTHungarian Hospice Foundation(Recommended by member host Potter Broker)

APRIL 2016: SAN DIEGOProject Concern International (PCI)(Recommended by member host HUB International, Ltd.)

OCTOBER 2016: SINGAPORECampVision(Recommended by member co-host Honan Insurance Brokers)

The WBN Philanthropy Program to Support Worthy Causes in Cities Hosting Our Global Conferences


2017 BOARD OF DIRECTORS

PAVANJIT SINGH DHINGRAPrudent Insurance Brokers, Mumbai, India Pavan is the CEO of Prudent Insurance Brokers, the largest independent Indian broking company focusing on

commercial insurance. He has grown Prudent to a company with 7 offices and 410+ professionals and over 2,000 clients. He has a Bachelor of Science degree in Computer Science from Columbia University, New York.

ALEX GILMOREPrice Forbes, London, UK Alex joined Price Forbes, formerly known as Prentis Donegan, in 1999, following careers with Gerling-Konzern and

Sedgwick Cologne, both in Germany, and Sedgwick Group in London.

He started up the International side of Price Forbes and continues to be a Director of the International business, with responsibilities for strategy, developing new business and maintaining a role overseeing his long-term clients. During his time at Price Forbes Alex has seen the company grow from approximately 40 staff to around 400 today with business emanating from many countries around the world.

He graduated in mathematics at Sheffield University and is an Associate of the Chartered Insurance Institute.

ALEC FINCHCorporate Secretary AFL Insurance Brokers, London, UKA WBN founding member in 1989, Alec serves as the Board’s Corporate

Secretary. He is Chairman of AFL Insurance Brokers Ltd and has worked in Lloyd’s and UK Regional markets for more than four decades. He also is a Freeman of The City of London, a member of the Worshipful Company of Insurers (which combines business and philanthropy), Deputy Chair of the Insurance Brokers’ Standards Council, and he has served on numerous industry boards and committees in the UK and U.S. Alec received the Lifetime Achievement Award in the 2008 UK Broker Awards.

JUAN CARLOS ARIAS Corporación Continental, Panama City, Panama Juan Carlos has been Managing Director of Corporación Continental, S.A. for 24 years. In 2013, he also served as

Vice President of the Board of the Association of American Chambers of Commerce of Latin America in Washington, D.C.; President of The Board of the World Trade Center Panama; President of the American Chamber of Commerce and Industry of Panama; and President and Board Member of the American Chamber of Commerce and Industry of Panama (AmCham). In 1995–96, he was an International Executive with Sedgwick Group in London.

PRISCILA CONDUTA Harmonia, Sao Paolo, Brazil Priscila Conduta Elias has served as the President and CEO of Harmonia Brazil since 2011. Elias has more than 15

years of experience in the insurance industry and participates on the main CEO and entrepreneurial leadership forums in Brazil. She is also responsible for the reinsurance operations in Brazil (leading PlurisRe) and Benefit (a company specialized on benefits administration). Before joining Harmonia, Elias spent more than six years with Accenture do Brasil where she worked on several International projects.

DANIEL de SWAANMeijers Assurantien B.V., Amstelveen, the Netherlands Daniel joined Meijers, an early member of WBN, as CFO in 2005 and is responsible for all staff activities in Finance, IT, HR,

Facilities and Legal & Compliance. In addition, he also heads up the private clients team, Meijers Assuradeuren, the in-house underwriting agent, and he serves as liaison between Meijers and Meijers Credit, the trade credit subsidiary. His prior experience was with Uni-Invest, a large real estate investment company in Amsterdam, and in London with J.P. Morgan Investment Bank’s Merger & Acquisitions team.


BRIAN HETHERINGTONABD Insurance, San Mateo, California, U.S. Brian is CEO and Co-Chairman of ABD, a specialty insurance and financial services firm serving global clients from their

Northern California headquarters. Brian helped launch the ABD Team in 2012 to focus on providing the best advocacy while leveraging technology for the benefit of both clients and the firm. With 210 professionals located in 7 San Francisco Bay Area offices and Seattle, the ABD practice areas include Employee Benefits, Retirement Services, Property & Casualty, Executive Protection, Private Client Services, HR services, and more.

DAMIEN HONANHonan Insurance Group, Victoria, Australia Damien started at Honan Insurance Group in 1984, helping to place Heavy Motor Insurance policies in Melbourne.

With a vision to be a global insurance broker, in 1993, Damien purchased the business and continued to diversify Honan Insurance Group from life, general and heavy motor insurance broking to include corporate and business insurance broking. In 2001, Damien’s vision of becoming a global insurance broker became a reality when the company became a member of the Worldwide Broker Network, which enabled the business to place insurance for international companies expanding to Sydney and to the Gold Coast in 2007, Brisbane in 2008, New Zealand in 2009, Singapore, Asia’s financial and insurance hub, in 2010, and Malaysia in 2016. Today, the firm employs over 100 people in three countries. A former Chairman of WBN, Damien is now Director- Asia Pacific.

STEVE HYLANTHylant Group, Toledo, Ohio, U.S. Steve is EVP at Hylant. In 1987, he formed and directed the Michigan office of the firm which traces its origins to

1935 and today is among the largest privately held insurance brokerage firms in the United States, with 700 employees in 14 offices in Florida, Illinois, Indiana, Michigan, Ohio, and Tennessee.

FLORIAN KARLESüdvers Gruppe, Au bei Freiburg, Germany Florian has been CEO and Managing Director of the Südvers Gruppe, one of the leading privately owned insurance

brokers and sixth-ranked overall in Germany, since 2000. The Group generates about 300 million euros in premium and employs about 380 insurance experts in 6 branch offices around the country and 6 locations in Austria. Südvers was one of the founding members of WBN and Florian has served on the board since 2003 and was chairman in 2012–14.

EVA MADSENEnsure International, Aarhus, Denmark Eva is CEO of Ensure, which traces its roots to 1999 when the company Dahlberg Aarhus started as a part of

the Dahlberg Group. A student of business, commerce and insurance at the Danish Insurance Academy, she began her insurance career in 1996 as a broker with Aon in Denmark and joined Ensure’s predecessor firm in 2002. Today, in addition to serving on WBN’s board of directors, she is responsible for the Network’s Young Professionals Group.

LARRY MOJUMDARMojumdar, Tokyo, Japan Larry is CEO of Mojumdar & Company, which was established in 1955 in Tokyo. The company sells insurance products

to both commercial and personal clients and provides professional assistance for personal insurance needs such as automobile, homeowner’s, liability, life and annuity insurance. Mojumdar & Company Limited represents more than 20 different local and foreign insurers in Japan.


2017 BOARD OF DIRECTORS CONTINUED

MARKHAM McKNIGHTBancorpSouth, Baton Rouge, Louisiana, U.S. Markham was chairman of the Council of Insurance Agents and Brokers in 2008. He has been a leading commercial

insurance executive for three decades, serving as executive vice president of Wright & Percy Insurance, one of Louisiana’s oldest and largest insurance agencies, from 1982–1994, and president and CEO of Wright & Percy Insurance from 1994 to 2005. BancorpSouth Bank, a subsidiary of BancorpSouth, Inc., acquired Wright & Percy in 2003. He has served as President of BancorpSouth Insurance since 2005. He has an MBA from Louisiana State University, serves as treasurer of the Louisiana Insurance Guaranty Association (by appointment of the Louisiana Commissioner of Insurance), and is a member of the board of directors of the American Bankers Insurance Association.

WALID NEHME Associated Insurance Consultants, Dubai/Abu Dhabi, UAE & Cairo, Egypt

Daman Insurance Services, Riyadh, Saudi Arabia

CEO of AIC, which also operates as Daman Insurance Services, Walid has held positions with both insurance companies and insurance brokerage firms, as well as memberships in the Risk & Insurance Management Society (RIMS) – USA; the International Employee Benefits Association – Belgium; and Association Internationale du Droit des Assurances (AIDA). In 1995, he was appointed by the Lebanese Ministry of Justice to a committee charged with updating the country’s Insurance Law. Fluent in French, English and Arabic, he received a diploma in Insurance from Beirut’s St-Joseph University in 1991, followed by a degree in Advanced Mathematics from Lebanese University.

STEFAN THURNHERRVZ Insurance Services, Zurich, Switzerland Stefan is a member of the Executive Board and Managing Director of VZ Insurance Services at VZ Holding AG. He has been

a member of the Executive Board of the Company since 1998. He joined VZ Holding AG in 1994 and was, inter alia, Head of Insurance Advisory Services. He also serves as Chairman of the Foundation Boards of VZ Freizuegigkeitsstiftung, VZ Ammelstiftung, VZ Anlagestiftung and VZ Vorsorgestiftung 3a (VZ Vested Benefits Foundation, VZ Joint Foundation, VZ Investment Foundation and VZ Pension Foundation 3a).

JAMES WATT WBN Board ChairmanAscende/An EPIC Company, Houston, Texas, U.S. Ascende Founder and CEO Jim Watt sets and manages the firm’s strategic

direction, provides his team the insight and guidance to develop creative solutions that anticipate emerging needs, and oversees client engagement. He has over 25 years of experience in the design, communication, administration and funding of employee benefits plans for startups to Fortune 1000s. Jim previously was a sales and marketing senior account executive at CIGNA HealthCare in Los Angeles. In October 1993, he was instrumental in engineering the development of the first market-based Health Insurance Purchasing Cooperative (HIPC).

JOE WATTSHolmes Murphy, Inc., Kansas City, Missouri, U.S.Joe is a Vice President and Leader of Holmes Murphy’s International Practice Group (HMA Worldwide) as well as a

leader in the Architects and Engineers Design Professional Insurance Practice. His 25-year career has been spent developing solutions and placing coverage worldwide from Latin America to Asia, Africa, Europe and North America. His specialties include Architects and Engineers, International, Mining, Construction, Railroads - Contract Review, Risk Assessment, and Insurance Placement.

FRANCIE STARNESChief Executive OfficerFrancie joined WBN in July 2015 as President and Chief Operating Officer following a 23-year career at AIG, first as a Senior Multinational Account Executive,

followed by 7 years as Vice President of Global Commercial Distribution, where she managed AIG’s Independent Broker Network relationships. She also previously served as Director of Cross Selling at ALICO, working closely with AIG’s Property Casualty and Benefits Division. Appointed CEO in mid-2016, she is responsible for representing WBN in industry relations, promoting and expanding WBN membership, carrier relationships, governance, conference development and member activities.

ANTOINETTE (TONI) GAMBONINIConsultant, European OfficeIn March 2016, Toni joined WBN as European Office Consultant, based in London, where she works with WBN’s European members and the European

Steering Committee on cross-border training, new business opportunities and strategic engagement with WBN’s premier sponsors. Toni previously spent 4 years with Assurex Global as Director of its Europe, Middle East and Africa Region. Before that, she was Director of Operations, Commercial & International for Barney & Barney in San Diego from 1985 to 2008 and built their International desk. Toni has also written a book on International Business Development and provides 1 day courses for insurance brokers and agents.

SCHYLER TOLLMANNAdministration/Office ManagementSchyler joined WBN In 2012. In addition to managing the Central Office and providing administrative support to the Management Staff,

she coordinates the extensive activities involved with WBN’s primary meetings, including the semiannual Global Conferences and the midyear Board Meeting, as well as most of the communications with members, insurers and other stakeholders.


WORLDWIDE BROKER NETWORK STAFF

BRUCE BASSOChairman Emeritus Bruce has over 40 years of insurance industry services experience that combines extensive business and operational expertise with demonstrated

leadership and Board-level responsibility in both the national and international insurance communities. He co-founded and built ABD Insurance and Financial Services (ABD), a $186M insurance brokerage, into one of the top 14 insurance brokers in the United States then acquired by Greater Bay Bancorp in 2002, and later by Wells Fargo as part of its acquisition of Greater Bay Bancorp. In 1995, Bruce established the U.S. arm of WBN and served as CEO until mid-2016, as well as member of the Global Executive Committee, and member of the Global Board of Directors.

LEANNE STEFLEmployee Benefits Director

LeAnne joined WBN in April 2016 as Director of Employee Benefits to focus on growing employee benefits revenue through increasing membership, expanding carrier

relationships, training and development, and enhancing the employee benefits value proposition of our network.

With more than 25 years of experience in the insurance industry, LeAnne brings a broad depth of knowledge covering both U.S. and Global Employee Benefits. She has held executive and leadership positions with Mercer, Willis and HUB International. LeAnne is a recognized leader in the industry and has served as a faculty member, guest speaker, and published author, lending her extensive industry knowledge and expertise.

ROBERT STERNGOLDDirector of TechnologyRobert has been WBN’s Technology Director since 2013, developing WBN’s new website and WBNet 3.0…powered by Origami Risk, our online

insurance collaboration software, for which he also provides demonstrations at the request of WBN members. Additionally, he developed and maintains WBN’s 360° Peer Review Surveys, WBN Conference Satisfaction Surveys, and sets up and manages the software application that is used at the semi-annual WBN member Conferences, as well as providing IT support for the WBN main office administration.

5European Risk Frontiers 2017 www.commercialriskonline.com

BUMP BUMP

Superior Service to Clients.Unmatched Local Expertise.

Seamless Collaboration.That’s the World’s Largest

Independent Broker Network.That’s WBN.

The Worldwide Broker Network™ of 100+ member firms provides:

· Local knowledge and experience in 500 offices in 100+ countries on 6 continents

· Firm quality, size and independence

· Rigorous entry requirements and ongoing accountability

· Extensive cross-border collaboration

· State-of-the-art information management technology

· Combined purchasing power

· Go to WBNGlobal.com/WBN-Partners-by-Region.html · See why clients choose WBN members: WBNGlobal.com/Why-WBN-in-100-Seconds.html· Email [email protected]

WANT TO LEARN MORE?

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315 Montgomery Street | Suite 900 | San Francisco, CA 94104 | U.S.

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