2013 PARTNER CONNECTdownload.microsoft.com/download/E/7/3/E732F8E0-9615-4A71-A5E… · services,...
Transcript of 2013 PARTNER CONNECTdownload.microsoft.com/download/E/7/3/E732F8E0-9615-4A71-A5E… · services,...
2013PARTNERCONNECT
This is the era of the social customer.
Image source: Facebook
Everyone is connected, everywhere, all the time
>4.5 billionpeople on social
>6.8 billionon mobile
>400 milliontweets per day about product, services, and brands
150average number of times a person checks their phone each day
Likes…
Every touch point matters
Search…
References…
Reputation…
Reviews…
Engagement…
Service…
Shopping…
Ads…
Customers know everything
employeescompetitorsproducts servicecustomers brand
Decisions are made before you can even engage
Customers are
57%through the sales cycle before
they talk to you
70%For complex sales cycles *
* http://partnersinexcellenceblog.com/70-of-buying-process-completed-without-sales-invovlement/
Companies must adapt to the new customer journey
Enterprise social and your business
Active Directory
Transform your business from the inside out
Microsoft Dynamics CRM built to help you meet customer needs
People-first experience
designed to bring you
closer to your customers
Pervasive connections
and communications
inside and outside the
organization
Personal experiences
delivered across every
interaction and
engagement
Reimagine how you market
•
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Marketing to the social customer
Reimagine how you sell
•
•
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Selling to the social customer
Reimagine how you care
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Serving the social customer
Microsoft enterprise social – our vision
?
CONNECTED Platform
Active Directory
Transform your business by connecting employees to customers & partners
Our vision—integrated social
How do I get started with a social strategy?
Built for customer experience
Find learning. Easily.
GREAT NEW APP!
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aka.ms/trainingspotter