2011 Survey on the Internet Usage of Foreign Residents in Korea

7/28/2019 2011 Survey on the Internet Usage of Foreign Residents in Korea

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2011. 12


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2011 Survey on the Internet Usage of

Foreign Residents in KoreaKorea Internet & Security Agency

Contents. Survey Methodology 1

. Internet Usage Experience and Environment 2

1. Internet Usage Experience 2

2. Internet Usage Environment 4

. Internet Usage in Korea 6

1. Internet Usage Status 6

2. Internet Usage Pattern 7

3. Internet Utilization in Daily Life 10

4. Impressions toward Internet Usage in Korea 12

. Korean Website Usage 14

1. Website Usage Status 14

2. Korean Website Usage Pattern 15

3. Korean Internet Shopping Service Usage Status 18

. Wireless Internet Usage 21

1. Wireless Device Usage Status 21

2. Wireless Internet Usage Status 24

. Internet Service Usage for Foreign Residents in Korea 26

1. Internet Service of Public Organization Usage Status 26

2. Multilingual Service Usage Status 28

3. Policies Promoted by the Korean Government with Regard

to Internet Usage by Foreign Residents in Korea 29

4. Promotion Prerequisites for Internet Usage by Foreign

Residents in Korea 30


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- 1 -

. Survey Methodology

Surveyperiod

June 1 ~ June 30, 2011 (30 days)

SampleEligibility Foreign residents (aged 12 to 59) who have been staying inKorea for more than 90 days and have Internet experience

DataCollection

Face to Face Interview

SampleSize

1,449 persons

ToleranceError

2.57%p (at 95% confidence level)

SamplingMethod

Multi-stage Stratified Proportionate Quota Sampling

Data on extended stay foreign residents in Korea was taken from the '2010

Present condition of each local government's registered foreigner' published

by the Ministry of Justice as a sample frame

Nationality Group(Region)

- North America : US, Canada

- Europe : UK, France, Germany, Finland, etc. (including Russia)

- Asia : China(including Korean-Chinese), Japan, Vietnam, Philippines, etc.

- Other : Africa, Australia, Central/South America

T h i s i s a n a d d i t io n a l su rve y o f S u rve y o n th e I n te rn e t U sa g e (S tat is t ic s Ko re a A p p ro ve d N o . 1 2 0 0 5 )


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- 2 -

. Internet Usage Experience and Environment1. Internet Usage Experience

A. Country of Internet Usage Experience

Most have experienced Internet in Korea

Out of the foreign residents who have Internet experience (aged 12 to 59), 99.9% haveexperience using the Internet in Korea and 76.1% have experience using it in their

native country or elsewhere.

- 76.0% have experience using the Internet both in and outside Korea, while 23.9%

have experienced Internet usage only in Korea.

While the Internet usage experience in Korea for all North America, Europe, Asia and

Other are very high at over 99%, the Internet usage experience in their native country

or elsewhere in Asia (74.6%) are relatively lower than other nationality groups.

[Fig 1. Country of Internet Usage Experience (multiple response)]

[Fig 2. Country of Internet Usage Experience by Nationality Group (multiple response, %)]

99.9 100.0 100.0 99.9 99.7

76.1

96.4 96.9

74.6

92.4

Total North America Europe Asia Other

Korea Native country or elsewhere


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- 3 -

B. Country of First Internet Usage Experience

30.8% have their first experiences of using Internet in Korea

69.2% of foreign residents have used the Internet for the first time in 'Native country

or elsewhere' (native country 68.0%, elsewhere 1.2%), while 30.8% first experienced

Internet usage in Korea.

Among the respondents who said they first experienced using the Internet in Korea,

those who come from Asia (32.6%) are relatively higher than other nationality groups.Of those who first used the Internet in their native countries or elsewhere, those who

come from Europe ranked the highest at 94.3%.

[Fig 3. Country of First Internet Usage Experience (%)]

Native

Country

68.0

Elsewhere

1.2

Korea

30.8

Native country or

elsewhere

69.2%

[Fig 4. Country of First Internet Usage Experience by Nationality Group (%)]

30.8

8.3 5.7

32.6

10.8

69.2

91.7 94.3

67.4

89.2


Korea Native country or elsewhere


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- 4 -

2. Internet Usage Environment

A. The Rate of Residences with Computers

92.5% have computers at residences

Out of the foreign residents in Korea who have experience using the internet (aged 12

to 59), 92.5% have computer(s) at their residences. By nationality group, those who

come from Europe ranked the highest at 97.5%.

By gender, the rate of residence with computer is relatively higher for male (93.2%)

than female (91.5%).

Over 96% of foreign residents under 20 have computer(s) at their residence.

[Fig 5. The Rate of Residences with Computers (%)]

86.295.9 86.8 84.1 84.3

91.4 96.3 93.3 91.1 90.792.5 96.7 97.5 92.2 94.4


2009 2010 2011

[Fig 6. The Rate of Residences with Computers by GenderAge (%)]

93.2 91.5 96.7 96.8 94.0 93.0

77.9

Male Female 12-19 20's 30's 40's 50's


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- 5 -

B. The Rate of Residences with Internet Access

90.9% can access Internet in their residences

Of all the foreign residents in Korea who have experience using the Internet, 90.9% (up

by 0.8%p from 2010) have Internet access at their residence. By nationality group,

those who come from Europe make up relatively higher rate at 98.0%.

Foreign residents who live with Korean families, friends, or co-workers who higher

Internet access rates (94.8%) by 4.9%p compared to the rate of those who do not livewith Koreans (89.9%).

By duration of stay, Internet access rates of those who have lived more than 10 years

in Korea is the highest at 96.0%, and for those who have lived less than one year is

relatively lower at 87.3%.

[Fig 7. The Rate of Residences with Internet Access (%)]

84.892.3 88.5 83.0 82.0

90.1 94.7 93.3 89.8 91.090.9 96.2 98.0 90.5 96.2


2009 2010 2011

[Fig 8. The Rate of Residences with Internet Access

by Duration of Stay and Sharing the residenceswith a Korean (%)]

94.8 89.9 87.3 91.2 92.5 87.796.0

Living with

Korean

Not living with

Korean

Less than

1 year

1-2 years 2-5 years 5-10 years More than

10 years


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- 6 -

. Internet Usage in Korea1. Internet Usage Status

The rate of 'Internet experience in Korea' within last one year is 96.8%

Among the foreign residents who have experience using the Internet (aged 12 to 59)

in Korea, 96.8% are 'Internet users in Korea' and have used the Internet in Korea

'within the last one year'.

The rate of 'Internet users in Korea' is not significantly different by nationality group.

Those who come from North America show 100.0%, 98.9% for Europe and other

nationalities, and Asia at 96.7%.

[Fig 9. Internet Usage Status in Korea (%)]

More than

1 year ago

3.1

Never used

in Korea

0.1

3 months

6 months

1.3

6 months

1 year

2.2

Within

a week

77.5a week

a month

11.4a month

3 months

4.4

Internet users in Korea

96.8%

[Fig 10. Internet Usage Status by Nationality Group in Korea (%)]

96.3 99.6 98.2 94.5 99.496.3 100.0 98.5 96.1 97.996.8 98.9 96.7 98.9100.0


2009 2010 2011


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- 7 -

2. Internet Usage Pattern

A. Internet Usage Frequency and Hours

Average 18.8 hours per a week is spent on using Internet

92.6% internet users in Korea use the Internet at least once or more per week, while

those who use the Internet 'At least once a day' are at 69.4%.

On weekly average, Internet users in Korea tend to spend 18.5 hours of Internet usagein Korea. Those who spend more than 10 hours per week account for over half of the

total (58.3%) ('10-16 hours' 17.6%, 'More than 16 hours' 40.7%).

[Fig 11. Internet Usage Frequency (%) - Internet users in Korea]

More than oncea month

5.9

More than

once a week

23.2

More than

once a day

69.4

Less than once

a month

1.5

More than once a week

92.6%

[Fig 12. Weekly Average Internet Usage Hours (%) - Internet users in Korea]

More than

16 hours

40.7

4~10 hours

16.310~16 hours

17.6

Less than

1 hour

7.4

1~2 hours

7.8

2~4 hours

10.2

More than 10 hours

58.3%

Weekly Average

18.8 hours


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- 8 -

B. Place of Internet Usage

The main place of using Internet is 'Home, residence'

The main place where Internet users in Korea access the Internet is 'Home,

residence'(84.3%), and 'Workplace, related organization' (19.2%), 'School' (17.6%) and

'Commercial facilities (PC cafes, Internet cafes, etc)' (15.8%) are relatively low.

[Fig 13. Place of Internet Usage (multiple response, %) - Internet users in Korea]

84.3

19.2

17.6

15.8

9.0

4.5

4.1

3.5

Home, Residence (dormitory, hotel, etc.)

Workplace, related organization

School

Commercial facilities

(PC cafes, Internet cafes, etc.)

Friends or acquaintances houses

Educational institution other than school

Public facilities

(post office, public offices, library, etc.)

Use regardless of no specific location


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- 9 -

C. Purpose of Using the Internet

The main purposes for Internet usage is 'Acquiring data or information'

(85.1%) and 'Communicating' (77.3%)

Internet users in Korea access the Internet mainly for 'Acquiring data and information

(including news search)' (85.1%) or 'Communication (email, online chat, internet, phone,

etc)' (77.3%).

In addition, the rate of respondents who use the Internet for 'Leisure activities (music,

game, movie, etc)' is over half (58.7%), followed by 'Education/learning'(31.0%), 'Internet

shopping(purchasing product or service' (25.7%).

[Fig 14. Purpose of Using the Internet (multiple response, %) - Internet users in Korea]

85.1

77.3

58.7

31.0

25.7

14.3

13.1

12.3

9.4

8.6

2.2

Acquiring data and information (including news search)

Communication (email, online chat, internet, phone, e tc.)

Leisure activities (music, game, movie, etc.)

Education / Learning

Internet shopping (purchasing a product or service)

Financial Services (Internet banking, stock trading)

Manage or use homepage (blog, mini homepage, etc.)

Ticket reservation (concerts, transportation, movie, etc.)

Job search (Employment or business commencement)

Online club / community related activities

Electronic public (civil) service


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- 10 -

3. Internet Utilization in Daily Life

A. Information Channel

'Internet' is the main channel to acquire information on daily life or Korea

With regards to the main methods that Internet users in Korea use to get information

on daily life in Korea (Korean culture, language, laws, employment, etc) the Internet is

ranked the highest at 82.2% and 79.1% respectively.

In addition, they also use 'Family, friends and other acquaintances' (75.5%, 72.7% each)

and 'TV' (73.1%, 68.8% each) for acquiring information on daily life and Korea.

[Fig 15. Information Channel on Daily Life and Korea(multiple response, %) - Internet users in Korea]

Radio

Public

Organization

Books, Magazines

Newspaper

TV

Family, friends and

other acquaintances

Internet82.2

75.5

73.1

22.4

13.9

13.5

6.3

Information Channel On Daily Life

79.1

72.7

68.8

22.9

18.7

17.7

5.9

Information Channel On Korea


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- 11 -

B. Communication Channel

'Internet' is the main channel for communicating with acquaintances in

native country

75.3% of Internet users in Korea tend to use the Internet ('Internet chat, Instant

messengers' 50.0%, 'E-mail' 38.8%, 'Internet phone (VoIP)' 26.2%, 'Blog/Mini homepage'

7.3%, and 'Microblog' 2.5%) for communicating with family and friends in their native

country.

[Fig 16. Communication Channel (multiple response, %) - Internet users in Korea]

79.1

40.5

17.0

50.0

38.8

26.2

7.3

2.5

0.8

Mobile Phone (Cell Phone)

Phone (including Pay Phone)

Letter (Post)

Internet Chat, Instant Messengers

Email

Internet Phone (VoIP)

Blog / Mini homepage

Microblog (twitter and others)

No contact

Use the internet

75.3%


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- 12 -

4. Impressions toward Internet Usage in Korea

A. Internet Usage Convenience

Internet usage is convenient in 'Korea'

Half of Internet users in Korea (55.0%) responded that Internet usage in Korea is more

convenient than elsewhere, and 8.0% responded that Internet usage is less convenient

in Korea.

Among the reasons for Internet usage convenience in Korea, 'Fast and stable Internetconnection' is ranked the highest at 93.3%. Meanwhile, they point out the worst

inconvenience to be 'Korean-only computer screens or programs' (55.4%).

[Fig 17. Internet Usage Convenience (%) - Internet users in Korea]

Somewhat

Helpful

27.8

Very He lpful

27.2Not Helpful

at all

1.8

Not very

Helpful

6.2

Neutral

37.1

Inconvenient8.0%

Convenient

55.0%

55.4

37.8

36.3

34.0

26.8

20.7

17.3

13.6

12.7

2.9

2.8

Computer programs and screens are

available i n Korean language only

Lack of multilingual services

Lack of foreign language guides

on Internet use

Internet Service installation(subscription)

is difficult for foreigners

Too many software (i.e. Active X) to install

when using a website

Cant afford Internet fees and/or PC

Dont know how to install (subscribe to)

Internet service

Lack of Internet training for foreigners

No time or not affording to use

No interest/need

Dont know where to go online

(use the Internet)

93.3

65.1

39.3

16.2

14.1

13.2

13.0

9.0

3.0

1.8

Faster and More stable Internet

More places to use the Internet

Better performance of PCs andother Internet access device

Lower costs of PCs and

Internet service fees

Many internet users around me

Ease of use and access to internet

Variety of contents and

services to use

Self-improved proficiency in Internet use

Easy to install(subscribe to)

Internet service

Availability of many I nternet classes

for foreigners


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- 13 -

B. Level of Satisfaction with Internet Usage

The satisfaction rate for 'Internet connection speed' is the highest

The level of overall satisfaction with Internet usage in Korea is 7.9 out of a total of 10

points. By category, 'Internet connection speed' is ranked relatively higher at 8.1 points.

[Fig 18. Level of Satisfaction with Internet Usage (point, 0-10 scale) - Internet users in Korea]

8.1 7.9 7.8 7.7 7.7 7.0 6.7 7.9

Internet

connection

speed

Internet

connection

stability

Internet

installation

(subscription)

Variety of

internet

contents

and

services

Internet

security

system

Internet

connection

fees

Website

member

sign-up

process

Overall

Satisfaction

Only experienced persons responded for relevant items, which are Installation (subscription) of Internet service,

the cost of the service and registration process for membership.

C. Level of Internet Usage

Level of 'Participation and activeness of Internet users' and 'Internet

utilization in daily life' are evaluated high

Internet users in Korea evaluate 'Overall information level' at 7.3 out of a total of 10

point. By category, 'Level of participation and activeness of Internet Users' and 'Level of

Internet usage/application in the daily life' are evaluated highly at 7.3 points.

[Fig 19. Level of Internet Usage (point, 0-10 scale) - Internet users in Korea]

7.3 7.3 7.1 6.8 7.3

Level of

participation

and activeness

of Internet Users

Level of

Internet usage/

application

in the daily life

Level of

government

support for

promoting

Internet use

Level of

side effect's

of Internet

Overall

informationization

level


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- 14 -

. Korean Website Usage1. Website Usage Status

Korean websites usage rate is higher than foreign websites at 'Shopping

or reservation'

Out of the total Internet users in Korea, 73.2% have used Korean websites. Internet

users in Korea have used Korean websites mostly for 'Information search' (54.2%),

'Email' (33.2%), 'Listening to music' (30.2%) and 'Shopping or reservations' (28.8%).

- While Internet users in Korea tend to use foreign websites more than Korean websites,

the Korean website usage rate is higher than foreign websites for 'Shopping or

reservations' (9.6%p).

[Fig 20. Website Usage Status by Internet Service (multiple response, %) - Internet users in Korea]

Online clubcommunity

No use

EducationLearning

Game

Financial services

BlogMini homepage

ChatMessengers

Motion picture

Shopping or reservation

Listening music

E-mail

Information sea rch54.2

33.2

30.2

28.8

24.1

23.6

21.3

20.7

12.9

9.2

5.7

26.8

Use Korean Website

73.2%

Korean websites

73.4

65.5

45.4

19.2

36.9

55.3

29.0

39.7

17.4

23.5

18.4

12.8

Foreign websites

[Fig 21. Korean Website Usage Rate by Nationality Group (%) - Internet users in Korea]

73.263.6 62.7

74.0

56.7


Korean Website : Websites in which service or contents are provided in Korean or websites in which Koreanpublic institutions-financial institutions-corporations operate them


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- 15 -

2. Korean Website Usage Pattern

A. Korean Website Usage Frequency and Hours

A weekly average of 8.4 hours is spent on using Korean websites

82.7% of Korean website users access Korean websites at least once or more per week

('At least once a day' 48.5%, 'At least once a week' 34.2%).

Korean websites users spent a weekly average of 8.4 hours to use Korean websites,and 27.3% responded with 'More than 10 hours' ('10~16 hours' 12.3%, 'More than 16

hours' 15.0%).

[Fig 22. Korean Website Usage Frequency (%) - Korean website users]

More than once

a month

8.7More than

once a week

34.2

More than

once a day

48.5Less than once

a month8.6


82.7%

[Fig 23. Weekly Average Korean Website Usage Hours (%) - Korean website users]

2~4 hours

21.0

1~2 hours

12.0

Less than

1 hour

20.4

10~16 hours

12.3

4~10 hours

19.3

More than

16 hours

15.0

Weekly Average

8.4 hours

More than 10 hours

27.3%


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B. Subscription to Korean Websites

77.5% of those who try to subscribe Korean websites succeed

Of all Korean website users, 46.6% access Korean websites through subscription. Among

those who try to subscribe to Korean websites (60.1%), the success rate of subscribing

is 77.5%.

The reason for failing to subscribe to Korean websites is mostly due to 'Require a

Resident Registration Number despite having my Alien Registration Number' (53.9%),followed by 'Requires too much information for subscribing' (36.0%).

[Fig 24. Subscription to Korean Websites (%) -Korean website users]

Havesubscribed

websites

46.6Have tried

but not

subscribed

13.5

Have never

tried

39.9

Subscribe trier

60.1%

Failed to

subscibe

22.5

Successed to

subscribe

77.5

[Fig 25. Reason for Failing to Subscribe to Korean Websites (multiple response, %)- People who failed to sign up on Korean websites]

53.9

36.024.9 24.3

13.8

Require

a Resident

Registration

Number

despite having

my Alien

RegistrationNumber

Requires

too much

information

for

subscription

(signing up)

The sign-up

process served

only in Korean

Require

a offline

procedure

for identity

management

Lacking of

space to fill

in my name


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- 17 -

C. Experience of Checking Identification with Passport and Foreign

Registration Number

The success rate of checking identification by passport number and foreign

registration number are 48.7% and 49.3% each

The percentage of attempts to use passport numbers or alien registration numbers for

identification among users of Korean websites are at 34.1% and 46.5% respectively.

Among them, the percentage of people who always succeeded or tend to be

successful are reported as 48.7% and 49.3% respectively.

[Fig 26. The percentage of attempts to use passport number and alien registration number for identification

and the success rate (%) - Users of Korean websites and people who tried to identify themselves]

Havetried

34.1Have

never

tried

65.9

Passport number

4.7 12.2 34.3 31.5 17.2

Always failed Somewhat failed Neutral

Somewhat successful Always successful

48.7The percentage of

'Always+Somewhat'

Have

never

tried

53.5

Have

tried

46.5

Alien registration number

3.3 14.1 33.2 32.9 16.4

Always failed Somewhat failed Neutral

Somewhat successful Always successful

49.3The percentage of

'Always+Somewhat'


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- 18 -

3. Korean Internet Shopping Service Usage Status

A. Experience of Using Korean Internet Shopping Malls

47.5% have experience of using Korean Internet shopping malls

47.5% of Korean website users have experience of purchasing goods or services

(including reservation, booking or contents, etc.).

- By nationality, Asian and European's Internet shopping service usage rate is the highestat 47.7% and 47.5% respectively.

'Apparels, shoes, sports equipment and accessories' are the highly purchased products

at 78.2% through Korean websites, and the next highest purchased products are

'transportation, performance, booking movie ticket' (37.6%) and 'cosmetics' (29.9%).

[Fig 27. Internet shopping usage experience (%) - Korean website users]

47.5 43.1 47.5 47.7 43.0


[Fig 28. Goods and service purchased through Korean websites (multiple response, %)- Korean Internet shopping mall users]

78.2

37.6 34.2 29.7 28.4 24.9 24.9 20.7 19.6 18.1 17.7

Clothing,

shoes,

sporting

goods,

accessories

Ticket

reservations

Cosmetics Books,

magazines,

newspapers

Music Movies,

TV programs,

photo/image

Electronic/

home

appliances

Food PCs and

peripherals

Furniture,

toys

Computer/

video games


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- 19 -

B. Monthly average spent on Internet Shopping

About 95,000 Korean won by a monthly average was paid for internet shopping

More than half of the total respondents (57.0%) personally paid over 50,000 Korean

won for goods and services from Korean websites. A monthly average of 94,600 Korean

won was paid for Internet shopping.

[Fig 29. Money paid for goods and services through Korean websites (%)- Korean Internet shopping mall users]

20,000

~30,000 won7.5

10,000~

20,000 won

16.6

Less than

10,000 won

5.2

50,000

~100,000 won

26.8

30,000

~50,000 won

13.7

More than

300,000 won

7.5

10,000

~30,000 won

22.7

Monthly Average

94.600 won

More than

50,000 won57.0%


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- 20 -

C. Excellence of Korean Online Shopping Malls vs. Other Nations

Korean online shopping malls, 'Quick and precise delivery of products and service'

Korean internet shopping websites were evaluated excellent in terms of 'Quick and

precise delivery of products and service' (77.9%) versus those of other nations' internet

shopping site, 'inexpensive price of products and services' (51.7%) and 'variety for

products and services' (44.6%) follow next.

[Fig 30. Excellence of Korean online shopping malls versus those of other nations (multiple response, %)

- Korean Internet shopping mall users]

77.9

51.7

44.6

27.0

26.5

15.1

10.6

3.7

1.9

Fast and accurate del ivery of products/services

Inexpensive price of products/services

Variety for products/services

Costumer services including refund or exchange

Detailed information for products/services

Providing high levels of security for safe purchase

User evaluation on products/services after purchase

No Internet shopping experience

in countries other than Korea

Never thought that Korean Internet shopping malls are

superior to those in other countries

Excellence of Korean online

shopping malls

94.4%


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- 21 -

. Wireless Internet Usage1. Wireless Device Usage Status

Mobile phone usage rate by foreigner is 95.4%

Most (95.4%) of foreign residents in Korea (aged 12 to 59) are using 'Mobile phone'

(including Smartphone) that has access to wireless Internet, and about half (49.6%) are

using 'Laptop computer' (including Netbook).

[Fig 31. Wireless Device Usage Status (multiple response, %)]

63.6

27.1

6.9

44.1

9.0

14.5

9.7

5.3

3.8

2.8

1.1

0.8

2.5

Ordinary mobile phone

Smartphone

Full-touch phone

Ordinary laptop

Netbook

MP3 player

Electronic dictionary

Smart Pad

Video game player

E-book reader

PMP

PDA

Never used wireless equipment

Mobile phone

95.4%

Use the wireless equipment

97.5%

Laptop computer

49.6%


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- 22 -

A. Mobile Phone Usage Status

The rate of ordinary mobile phone usage is 66.7% and the rate for

Smartphone is 28.4%

About two third (66.7%) of mobile phone users (aged 12 to 59) are using 'Ordinary

mobile phone'. 'Smartphone' and 'Full touch phone' account for 28.4% and 7.2%

respectively.

70.0% of mobile phone users have a subscription under their own name, and the

payment method used is post-paid (75.7%).

[Fig 32. Mobile Phone Usage Status (multiple response, %) - Mobile phone users]

66.7

7.2

28.4

Ordinary mobile phone Full-touch phone Smartphone

[Fig 33. Name registered for mobile phone and payment method (%) - Mobile phone users]

Myself

70.0

Others

30.0

Owner name of

mobile phone

Pre-paid

24.3

Post-paid

75.7Payment method


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- 23 -

B. Smartphone Usage Pattern

Average 18.5 hours per a week is spent on using Smartphone

The foreign Smartphone users residents in Korea (aged 12 to 59) spend a weekly

average of 18.5 hours to use the Smartphone (including usage of general phone call,

internet, application, etc.), and about half (59.9%) use it 'More than 10 hours' ('10~16

hours' 24.0%, and 'More than 16 hours' 35.9%).

The main functions that the Smartphone users use other than general phone call are'News' (48.8%), followed by 'Game/Entertainment' (45.3%), 'Communication (E-mail,

blog, messenger)' (43.3%) and 'Listening music' (40.9%).

[Fig 34. Weekly Average Smartphone Usage Hours (%) - Smartphone Users]

More than

16 hours

35.9

4~10 hours

20.010~16 hours

24.0

Less than

1 hour

3.81~2 hours

4.8

2~4 hours

11.5

Weekly Average

18.5hours

More than 10 hours

59.9%

[Fig 35. Functions used through Smartphone in Korea (multiple response, %) - Smartphone Users]

48.8 45.3 43.3 40.9

27.8

12.9 12.7 10.9 9.5 6.2 4.7 3.8 2.6 2.5

News Game/

Entertain

ment

Communi

cation

Music Weather Video/

image

Education/

Learning

Map/

Navi

gation

E-book Financial

Services

Living

infor

mation

Office

services

Utility

services

Shopping


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- 24 -

2. Wireless Internet Usage Status

50.4% have used wireless internet in Korea for the past one year

50.4% of device users that have access to wireless internet are the 'Wireless internet

users in Korea' that have used Wireless internet within the past one year.

Among the wireless internet users in Korea, Europe (77.2%) and North America (73.7%)

show high rate while Asia (48.6%) show relatively lower rate.

[Fig 36. Wireless Internet Usage Status in Korea (%) - Wireless Device Users]

A month

3 months

1.9

A week-

a month

5.5

Less than

a week

40.2

6 months

1 year

1.4

3 months

6 months

1.4

Never used

in Korea

43.8

More than

1 year ago

5.8

Wireless Internet Users

in Korea

50.4%

[Fig 37. Wireless Internet Usage Status in Korea by Nationality group (%) - Wireless Device Users]

50.4

73.7 77.2

48.6

68.5


Wireless Internet

: Internet service that is accessible through Wireless data network such as mobile communication

network, wireless LAN or Wibro with mobile phone (including Smartphone), Laptop computer, etc.


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- 25 -

Average 13.8 hours per a week is spent on using Wireless Internet

Most (91.4%) of Wireless Internet users in Korea are using the Wireless Internet at least

once or more per week, while those who use the Internet 'At least once a day' are at

70.6%.

On average, people spend 13.8 hours of Wireless Internet usage in Korea. Those who

spend more than 10 hours per week account for 45.9% ('10-16 hours' 18.2%, 'More

than 16 hours' 27.7%).

[Fig 38. Wireless Internet Usage Frequency in Korea (%) - Wireless Internet Users in Korea]

Less than once

a month

3.0

More than

once a day

70.6More than

once a week

20.8

More than once

a month

5.6


91.4%

[Fig 39. Weekly Average Internet Usage Hours (%) - Wireless Internet Users in Korea]

2~4 hours

17.0

1~2 hours

6.0

Less than

1 hour

11.6

10~16 hours

18.2

4~10 hours

19.5

More than

16 hours

27.7

Weekly Average

13.8 hours

More than 10 hours

45.9%


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- 26 -

. Internet Service Usage for Foreign Residents in Korea1. Internet Service of Public Organization Usage Status

A. Internet Service Usage Experience of Public Organizations

34.0% are aware of Internet service provided by public organizations,

and 13.9% have experiences of using the service

34.0% of Korean website users have heard (25.8%) or well known (8.2%) of the Internet

services for foreign residents provided by the government or public organizations, and

13.9% responded that they have service usage experience.

By nationality group, both service awareness (51.0%) and usage (25.8%) are high for

Europe than other nationality group.

[Fig 40. Awareness and Usage rate of Internet services of Public Organization (%) - Korean website users]

Well known

about it

8.2

Have heard

about it

25.8

Never heardof

such services

66.0

Awareness of

Internet Service

34.0%

Experience

13.9

Not

Experience

86.1

[Fig 41. Awareness and Usage rate by Nationality group of Internet services of Public Organization (%)

- Korean website users]

34.044.8

51.0

33.239.1

13.9 15.225.8

13.6 14.0


Awareness Experience

Internet Service for Foreign Residents Provided by the Government or Public Organizations

: Like 'Electronic Government service for foreigners' and 'Information service for foreigners' lifestyle of theMinistry of Public Administration and Security', providing foreigners with information and consulting service

about immigration, investment, labor market and living conveniences


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- 27 -

B. Types of Internet Services from Public Organizations

Mostly 'Information services related to immigration/stay/obtaining citizenship

(69.0%)' are used

Among internet services from public organization available for foreign residents, usage

of 'Information service related to immigration/stay/obtaining citizenship' is ranked the

highest at 69.0%, followed by 'Online civil service' (39.5%), 'Daily life information

service' (34.3%), 'Jobs and recruitment information service' (30.2%).

[Fig 42. Usage Rates of Internet Service Types Provided by Public Organizations (multiple response, %)

- Public organizations' Internet service users]

69.0

39.5

34.3

30.2

25.3

5.4

5.0

Information service related to

immigration/stay/obtaining citizenship

Online civil service

Daily life Information service

Jobs and recruitment information service

Latest information service for

foreign residents in Korea

Community service at national

and regional level

Counseling service


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- 28 -

2. Multilingual Service Usage Status

A. Multilingual Service Usage Experience

39.1% have experienced multilingual service

Out of the total Korean websites users, 39.1% have experience using multilingual

services that provide Korean websites or contents in foreign languages as well as

Korean.

[Fig 43. Multilingual service usage rate by Duration of stay (%) - Korean website users]

39.1 35.5 37.2 42.8 42.326.8

Total Less than

1 year

1-2 years 2-5 years 5-10 years More than

10 years

Multilingual Service

: Service which provides service or contents not only in Korean but also in English or Chinese onKorean websites

B. Service Which Needs Multilingual Support

'Providing information of living in Korea' and 'Public service' need support

for multilingual function

Users of multilingual services responded that 'Information service for life in Korea'

(71.2%) and 'Civil service of the government and public offices' (57.7%) need the most

multilingual function support.[Fig 44. Services which needs multilingual support (multiple response, %) - Users of multilingual services]

71.2

57.7

43.431.8

21.6 21.0 20.8

5.7

Information

service for life in

Korea

Civil service of

the government

and public

offices

Korean

recruiting

information

service

Korean tour &

travel

information

service

Entertainment

contents

including game,

video, movie, etc.

Internet

shopping

services

Financial services

including the

Internet

banking, stockbrokerage, etc

Online club/

communities


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3. Policies Promoted by the Korean Government with Regard to InternetUsage by Foreign Residents in Korea

Real name confirmation relay system for foreigners is known to 48.2%,

and usage rate is 31.0%

Out of the total foreign residents in Korea (aged 12 to 59), almost half (48.2%) of

Internet users have heard of 'Real name confirmation relay system for foreigners' and

31.0% have actually used it.

24.4% have heard of 'Public I-PIN service' while 11.3% have actually used it. 18.5%

have heard of 'Multilingual caption support service for IPTV' while 7.2% have actually

used it.

[Fig 45. Awareness and Utilization Rate of Government Policy of Internet Usage by Foreigners in Korea (%)]

48.2

24.418.5

31.0

11.37.2

Real name confirmation relay

system for foreigners

Public I-PIN service Multilingual caption support

service for IPTV

Awareness Experience

Real Name Confirmation Relay System for Foreigners

: Service for identification using passport and foreign registration numbers when signing up for Koreanwebsites

Public I-PIN(Internet-Personal Identification Number) Service

: Service which provides personal identification numbers, substituting for resident registration number,

used for identification on websites of Korean public service

Multilingual Caption Support Service for IPTV

: Service which provides foreign language subtitles on IPTV programs for foreigners in Korea


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4. Promotion Prerequisites for Internet Usage by Foreign Residentsin Korea

'Simplifying sign up process and requirements' needs the most

In order to promote Internet usage by foreign residents in Korea, 'Simplifying sign up

process and requirements' (48.3%) need to be resolved first. In addition, 'Simplifying

internet installation(subscription) process' (42.1%) and 'Reducing internet access fees'

(41.6%) are required.

[Fig 46. Promotion Prerequisites for Internet Usage Among Foreign Residents (multiple response, %)]

48.3

42.1

41.6

39.5

38.6

26.2

19.8

13.7

11.0

Simplifying sign up process

and requirements

Simplifying internet

installation(subscription) process

Reducing internet access fees

Diversifying real name confirmation

methods for foreigners

Supporting multilingual pages for

a website or contents

Launching a website devoted to

foreigners

Supporting foreigner board to

intermediate

Providing internet training coursefor foreigners

Publishing/circulate

multilingual internet user guide

2011 Survey on the Internet Usage of Foreign Residents in Korea

Documents

Transcript of 2011 Survey on the Internet Usage of Foreign Residents in Korea