151117 MAC Sessions 5-10 Handouts

7/24/2019 151117 MAC Sessions 5-10 Handouts

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Intercultural conflict:

The implicit or explicit emotional struggle or

frustration between persons of different cultures

over perceived incompatible values, norms, face

orientations, goals, scarce resources, processes, and/

or outcomes in a communication situation.


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Individualistic conflict lens

Outcome-focused

Content-goal-oriented

Doing-centered

Use personal equity norms

Self-face concern

Low-context conflict style

Competitive/dominatingbehaviors

Conflict effectiveness

Collectivistic conflict lens

Process-focused Relational goal-oriented

Being-centered

Use communal norms

Other-face concern

High-context conflict styles Avoiding/obliging behaviors

Conflict appropriateness


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Face

Face refers to a persons sense of favorable

self-worth or self-image experienced during

communicative situations. It is an emotional

extension of the self-concept.

Self-face, other-face and mutual-face

Ones face can be threatened, enhanced,

undermined, and bargained over both

emotionally and cognitively.


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Facework

Facework refers to the various ways people

deal with conflict and face. It refers to the

communicative strategies employed to manage

ones own face or to support or challenge

anothers face.

Face work can be employed to initiate, manage

or terminate conflict.


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151117 MAC Sessions 5-10 Handouts

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