1.02 Team

Communication

Team Communication: Oral Reporting

Report abnormal observations and results

to supervisor immediately Report observations, test results, and

patient requests to supervisor and care provider prior to leaving area

Team reports occur at team meetings and the end of shifts

1.02 Understand effective communication 2

Team Communication: Written Reporting

The chart is a legal document

Information must be accurate

Test results or observations are documented on the patient’s medical record

1.02 Understand effective communication 3

Team Communication: Written Reporting

Use correct grammar and sentence structure

Amending the patient’s record Make a straight line

through the statement Record date and initial Do not erase or use

whiteout1.02 Understand effective communication 4

Team Communication: Electronic Reporting

Electronic patient records Computer networks provide fast and easy

access to patient data history diagnostics research

Used to request patient diagnostic or treatment information

Input via tablet, voice, or keyed entry

1.02 Understand effective communication 5

Team Communication: Electronic Reporting

Safety measures must be implemented Confidentiality and HIPAA training Password protection Limited personnel access

1.02 Understand effective communication 6

Communication TechnologyFax

Follow agency policies regarding transfer of patient records

Protect patient confidentiality Use cover page Confirm delivery to intended

recipient

1.02 Understand effective communication 7

Communication Technology Internet

Healthcare providers utilize the web to provide: information education

Protect username and password Verify credibility of websites

used for research

1.02 Understand effective communication 8

Communication TechnologyEmail

Be professional in content and grammar

Make your message clear and concise.

Respond in a timely manner

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Communication TechnologyEmail

Check for spelling and grammar errors.

Let your reader know if no response is required.

If you reference another individual in your e-mail, you should CC that person.

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Communication TechnologyEmail

Include contact information

E-mail can lead to miscommunication because tone of voice cannot be heard

REMEMBER - Rules of confidentiality and privileged communication apply to e-mail.

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Journal #2 – Influences on Patient Communication

Mrs. Summers is an alert, ambulatory, 85-year-old patient. She resides in Sunny Care Assisted Living Center. You observe that she argues about everything and with everyone. You cannot remember her ever agreeing to or being willing to do anything.

Continued on next slide

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Journal #2 – Influences on Patient Communication

Clearly identify some influences on Mrs. Summers’ behavior.

Include at least 3 communication strategies the healthcare team could use to improve their relationship with Mrs. Summers thereby improving her care.

1.02 Understand effective communication 13

Journal #3 – Patient Engagement Following the medical plan, you are

helping Mr. Green learn to use a walker after his stroke. The greatest challenge is that his wife and family tell him that he does not have to bother with learning to get around himself. Now that he is retired due to disability, they tell him that he can just sit in bed and watch television. How would you talk to Mr. Green and his family about the importance of staying mobile?

1.02 Understand effective communication

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