1.02 1.02 Team Team

CommunicationCommunication

Team Communication: Team Communication: Oral ReportingOral Reporting

Report abnormal observations and results

to supervisor immediately Report observations, test results, and observations, test results, and

patient requestspatient requests to supervisor and care provider prior to leaving area

Team reports occur at team meetings and the end of shifts

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Team Communication: Team Communication: Written ReportingWritten Reporting

The chart is a legal The chart is a legal documentdocument

Information must be Information must be accurateaccurate

Test results or Test results or observations are observations are documented on the documented on the patient’s medical recordpatient’s medical record

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Team Communication: Team Communication: Written ReportingWritten Reporting

Use correct grammar Use correct grammar and sentence structureand sentence structure

Amending the patient’s Amending the patient’s recordrecord Make a straight line Make a straight line

through the statementthrough the statement Record date and initialRecord date and initial Do not erase or use Do not erase or use

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Team Communication: Team Communication: Electronic ReportingElectronic Reporting

Electronic patient recordsElectronic patient records Computer networks provide fast and easy Computer networks provide fast and easy

access to patient data access to patient data historyhistory diagnosticsdiagnostics researchresearch

Used to request patient diagnostic or Used to request patient diagnostic or treatment informationtreatment information

Input via tablet, voice, or keyed Input via tablet, voice, or keyed entryentry

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Team Communication: Team Communication: Electronic ReportingElectronic Reporting

Safety measures must be implementedSafety measures must be implemented Confidentiality and HIPAA trainingConfidentiality and HIPAA training Password protectionPassword protection Limited personnel accessLimited personnel access

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Communication TechnologyCommunication TechnologyFaxFax

Follow agency policies regarding Follow agency policies regarding transfer of patient recordstransfer of patient records

Protect patient confidentialityProtect patient confidentiality Use cover page Use cover page Confirm delivery to intended Confirm delivery to intended

recipientrecipient

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Communication Technology Communication Technology InternetInternet

Healthcare providers utilize the Healthcare providers utilize the web to provide:web to provide: informationinformation educationeducation

Protect username and passwordProtect username and password Verify credibility of websites Verify credibility of websites

used for researchused for research

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Communication TechnologyCommunication TechnologyEmailEmail

Be professional in content and Be professional in content and grammargrammar

Make your message clear and Make your message clear and concise.concise.

Respond in a timely mannerRespond in a timely manner

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Communication TechnologyCommunication TechnologyEmailEmail

Check for spelling and grammar Check for spelling and grammar errors.errors.

Let your reader know if no Let your reader know if no response is required.response is required.

If you reference another individual If you reference another individual in your e-mail, you should CC that in your e-mail, you should CC that person.person.

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Communication TechnologyCommunication TechnologyEmailEmail

Include contact informationInclude contact information

E-mail can lead to miscommunication because E-mail can lead to miscommunication because tone of voice cannot be heardtone of voice cannot be heard

REMEMBER - Rules of confidentiality and REMEMBER - Rules of confidentiality and privileged communication apply to e-mail. privileged communication apply to e-mail.

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Journal #2 – Influences on Patient Communication

Mrs. Summers is an alert, ambulatory, 85-year-old patient. She resides in Sunny Care Assisted Living Center. You observe that she argues about everything and with everyone. You cannot remember her ever agreeing to or being willing to do anything.

Continued on next slide

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Journal #2 – Influences on Patient Communication

Clearly identify some influences on Mrs. Summers’ behavior.

Include at least 3 communication strategies the healthcare team could use to improve their relationship with Mrs. Summers thereby improving her care.

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Journal #3 – Patient Engagement Following the medical plan, you are

helping Mr. Green learn to use a walker after his stroke. The greatest challenge is that his wife and family tell him that he does not have to bother with learning to get around himself. Now that he is retired due to disability, they tell him that he can just sit in bed and watch television. How would you talk to Mr. Green and his family about the importance of staying mobile?

1.02 Understand effective communication1.02 Understand effective communication

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