1.02 understand effective communication

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    07-Jul-2015
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1.02 understand effective communication

Transcript of 1.02 understand effective communication

  • 1. 1.02Understandeffectivecommunication

2. Journal Prompt #1How do you communicate? Do you like to talk? Are you a good listener? What makes you a good listener? Why do healthcare professionals have tohave good communication skills?1.02 Understand effective communication 2 3. Types of Communication:Verbal and Non-VerbalVerbalCommunicationNon-Verbal1.02 Understand effective communication 3 4. Types of Communication:Verbal and Non-VerbalSpoken/OralVerbalCommunicationNon-Verbal1.02 Understand effective communication 4 5. Types of Communication:Verbal and Non-VerbalVerbalWritten Spoken/OralCommunicationNon-Verbal1.02 Understand effective communication 5 6. Types of Communication:Verbal and Non-VerbalVerbalWritten Spoken/OralTone of voiceCommunicationNon-Verbal1.02 Understand effective communication 6 7. Types of Communication:Verbal and Non-VerbalVerbalWritten Spoken/OralTone of voiceVocabularyCommunicationNon-Verbal1.02 Understand effective communication 7 8. Types of Communication:Verbal and Non-VerbalVerbalWritten Spoken/OralGesturesTone of voiceVocabularyCommunicationNon-Verbal1.02 Understand effective communication 8 9. Types of Communication:Verbal and Non-VerbalVerbalWritten Spoken/OralGesturesTouchTone of voiceVocabularyCommunicationNon-Verbal1.02 Understand effective communication 9 10. Types of Communication:Verbal and Non-VerbalVerbalWritten Spoken/OralGesturesTouchBody LanguageTone of voiceVocabularyCommunicationNon-Verbal1.02 Understand effective communication 10 11. Types of Communication:Verbal and Non-VerbalVerbalWritten Spoken/OralGesturesTouchBody LanguageTone of voiceVocabularyFacialexpressionsCommunicationNon-Verbal1.02 Understand effective communication 11 12. Types of Communication:Verbal and Non-VerbalVerbalWritten Spoken/OralGesturesTouchBody LanguageTone of voiceVocabularyFacialexpressionsEye ContactCommunicationNon-Verbal1.02 Understand effective communication 12 13. TheCommunication Model1.02 Understand effective communication 13 14. SenderTheCommunication Model1.02 Understand effective communication 14 15. TheCommunication ModelSender Message1.02 Understand effective communication 15 16. TheCommunication ModelSender Message Receiver1.02 Understand effective communication 16 17. TheCommunication ModelSender Message ReceiverFeedback1.02 Understand effective communication 17 18. Communication Process Engagement Understanding Education Sense of Partnership1.02 Understand effective communication 18 19. Communication ProcessEngagement Connection betweenthe healthcareprofessional and thepatient Develops partnership1.02 Understand effective communication 19 20. Communication ProcessEngagement: Effective CommunicationStrategies Introduce yourself Allow the patient to talkwithout interruption1.02 Understand effective communication 20 21. Communication ProcessUnderstanding Healthcare professionalmakes the patient feelaccepted Healthcare professionalempathizes with thepatient1.02 Understand effective communication 21 22. Communication ProcessUnderstanding: Effective CommunicationStrategies Allow patient to sharethoughts and feelings Share anecdotes to createa bond1.02 Understand effective communication22 23. Communication ProcessEducation To increase thepatients knowledge oftheir illness Minimizes anxiety1.02 Understand effective communication 23 24. Communication ProcessEducation: Effective CommunicationStrategies Use language the patientunderstands Make sure all patientsquestions are addressed1.02 Understand effective communication24 25. Communication ProcessSense of Partnership Healthcare professional andpatient work togetherregarding their problemand treatment plan1.02 Understand effective communication25 26. Communication ProcessSense of Partnership Effective CommunicationStrategies Avoid critical questioning Use active listening1.02 Understand effective communication 26 27. Communication ProcessActive Listening Need good listening skills Show interest Pay attention Hear the message Do not interrupt1.02 Understand effective communication 27 28. Communication ProcessActive Listening Reflection Restatement Clarification1.02 Understand effective communication 28 29. Communication ProcessActive Listening Reflection Careful thought Restatement Rewording Summarizing Clarification Explaining1.02 Understand effective communication 29