1.02 understand effective communication

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1.02 Understand effective communication

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1.02 understand effective communication

Transcript of 1.02 understand effective communication

Page 1: 1.02 understand effective communication

1.02

Understand

effective

communication

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Journal Prompt #1

How do you communicate?

• Do you like to talk?

• Are you a good listener?

• What makes you a good listener?

• Why do healthcare professionals have to

have good communication skills?

1.02 Understand effective communication 2

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Types of Communication:

Verbal and Non-Verbal

1.02 Understand effective communication 3

Non-

Verbal

Verbal

Communication

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Types of Communication:

Verbal and Non-Verbal

Spoken/Oral

1.02 Understand effective communication 4

Non-

Verbal

Verbal

Communication

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Types of Communication:

Verbal and Non-Verbal

Written Spoken/Oral

1.02 Understand effective communication 5

Non-

Verbal

Verbal

Communication

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Types of Communication:

Verbal and Non-Verbal

Written Spoken/Oral

Tone of voice

1.02 Understand effective communication 6

Non-

Verbal

Verbal

Communication

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Types of Communication:

Verbal and Non-Verbal

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 7

Non-

Verbal

Verbal

Communication

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Types of Communication:

Verbal and Non-Verbal

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 8

Non-

Verbal

Verbal

Communication

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Types of Communication:

Verbal and Non-Verbal

Touch

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 9

Non-

Verbal

Verbal

Communication

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Types of Communication:

Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 10

Non-

Verbal

Verbal

Communication

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Types of Communication:

Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Facial

expressions

Vocabulary

1.02 Understand effective communication 11

Non-

Verbal

Verbal

Communication

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Types of Communication:

Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Facial

expressions

Eye Contact

Vocabulary

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Non-

Verbal

Verbal

Communication

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The

Communication Model

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Sender

The

Communication Model

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Sender Message

The

Communication Model

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Sender Message Receiver

The

Communication Model

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Sender Message Receiver

Feedback

The

Communication Model

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Communication Process

Engagement

Understanding

Education

Sense of Partnership

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Communication Process

Engagement

Connection between

the healthcare

professional and the

patient

Develops partnership

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Communication Process

Engagement:

Effective Communication

Strategies

Introduce yourself

Allow the patient to talk

without interruption

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Communication Process

Understanding

Healthcare professional makes the patient feel accepted

Healthcare professional empathizes with the patient

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Communication Process

Understanding:

Effective Communication

Strategies

Allow patient to share

thoughts and feelings

Share anecdotes to create

a bond

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Communication Process

Education

To increase the

patient’s knowledge of

their illness

Minimizes anxiety

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Communication ProcessEducation:

Effective Communication

Strategies

Use language the patient

understands

Make sure all patient’s

questions are addressed

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Communication Process

Sense of Partnership

Healthcare professional and

patient work together

regarding their problem

and treatment plan

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Communication Process

Sense of Partnership

Effective Communication

Strategies

Avoid critical questioning

Use active listening

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Communication Process

Active Listening

Need good listening skills

Show interest

Pay attention

Hear the message

Do not interrupt

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Communication Process

Active Listening

Reflection

Restatement

Clarification

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Communication Process

Active Listening

Reflection

Careful thought

Restatement

Rewording

Summarizing

Clarification

Explaining

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