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BUSS 3056 (06990)BUSS 3056 (06990)

Administrative Systems Administrative Systems Management (ASM)Management (ASM)

Coordinator: Dr Carmen JohamCoordinator: Dr Carmen Joham

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Welcome to ASMWelcome to ASM

IntroductionIntroduction Today’s objectivesToday’s objectives

– overview of course contentoverview of course content– introduction to lectures and course introduction to lectures and course

structurestructure– assessment summaryassessment summary

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Staff contact detailsStaff contact details

Staff contact details: refer to Course Staff contact details: refer to Course InformationInformation

Location: EM 4-27ALocation: EM 4-27ASchool of ManagementSchool of ManagementUniversity of South AustraliaUniversity of South AustraliaGPO Box 2471 GPO Box 2471 Adelaide SA 5001 Adelaide SA 5001 Telephone: +61 8 8302 0269Telephone: +61 8 8302 0269

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Course MaterialsCourse Materials

– Online: Course Information (and hard Online: Course Information (and hard copy), Study Guide, Readings copy), Study Guide, Readings

– Online text: Regan, E A & O’Connor, B N Online text: Regan, E A & O’Connor, B N (2001) (2001) End-user Information Systems End-user Information Systems 22ndnd ed. NJ: Prentice Hall – in library ed. NJ: Prentice Hall – in library cataloguecatalogue

– Course homepageCourse homepage

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Course ObjectivesCourse Objectives

This course will enable students to develop an understanding of the application and management of administrative systems.

Students will also gain further understanding of contemporary information and communication technologies and their impact on society, organisations, people, processes and knowledge work.

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Course OverviewCourse Overview

Administrative Mgt and the Administrative Mgt and the Knowledge Era Knowledge Era

Life in networked worldsLife in networked worlds Collaborative workplacesCollaborative workplaces Redesigning WorkRedesigning Work Managing ICT resourcesManaging ICT resources Performance, productivity and ICTPerformance, productivity and ICT

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Course OverviewCourse Overview

Customer service supportCustomer service support Workplaces and spacesWorkplaces and spaces Change and ICT innovationChange and ICT innovation Learning and performance Learning and performance

support support Knowledge managementKnowledge management Case studies and reviewCase studies and review

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How to complete ASM How to complete ASM successfullysuccessfully

Engage with the learning resourcesEngage with the learning resources attend lectures and tutorialsattend lectures and tutorials participate in lecture and tutorialsparticipate in lecture and tutorials read study guide, text chapters and readingsread study guide, text chapters and readings research other readings and references for research other readings and references for

assessmentassessment Plan, organise and commit your timePlan, organise and commit your time check the course homepage regularlycheck the course homepage regularly

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AssessmentAssessment Reference correctly – (new guide Reference correctly – (new guide

Learning Connection site)Learning Connection site) Assignment 1 – Essay 15%Assignment 1 – Essay 15% Assignment 2 – Case study 35%Assignment 2 – Case study 35% Exam 50%Exam 50%

– Sample exam will be available on the Sample exam will be available on the course home page by week 7course home page by week 7

– Exam pass required to pass overallExam pass required to pass overall Read the Course informationRead the Course information

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Form ofassessment

Weighting Due date Graduate Qualities

Essay -1500 words (plus 10% allowed)

15% 14 April 2008 – Week 5

2, 3, 5 & 6

Case Study -2000 words

35% 19 May 2008 – Week 10

2, 3, 4 & 6

Examination 50% During weeks 16 and 17

3, 4, 5 & 6

Assessments:Assessments: Submit using AssignITSubmit using AssignIT

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Lecture 1Lecture 1

Administrative Mgt and the Administrative Mgt and the Knowledge EraKnowledge Era

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ObjectivesObjectives

Describe the functions of Describe the functions of administrative management administrative management

Identify the way in which the Identify the way in which the administrative environment is administrative environment is changingchanging

Consider the challenges facing the Consider the challenges facing the contemporary administrative contemporary administrative manager in the knowledge eramanager in the knowledge era

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The role of managersThe role of managers

Achieving organisational goals by Achieving organisational goals by planning, organising, directing and planning, organising, directing and controlling all resourcescontrolling all resources

typically general, HR, financial, typically general, HR, financial, marketingmarketing

role of the AM is related to the role of the AM is related to the management of people, systems, management of people, systems, process and information resourcesprocess and information resources

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History of Management History of Management TheoryTheory http://ollie.dcccd.edu/MGMT1374/book_contents/1overview/manageme

nt_history/mgmt_history.htm

Early 1800s with Industrial RevolutionEarly 1800s with Industrial Revolution Classical SchoolClassical School

– emphasized efficiency and notion that people emphasized efficiency and notion that people are rationalare rational

Scientific management theoryScientific management theory– Taylorist approach: time and motion studiesTaylorist approach: time and motion studies– Gilbreth: psychology in the workplaceGilbreth: psychology in the workplace– Gantt: graphic aids to schedulingGantt: graphic aids to scheduling

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Pioneers of management Pioneers of management theory and computingtheory and computing

TaylorLillian Gilbreth

Ada Byron

Mary Follett

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Management Theory (cont)Management Theory (cont)

BureaucraticBureaucratic– Max WeberMax Weber– formalisation of rules and procedures and formalisation of rules and procedures and

lines of authority into hierarchylines of authority into hierarchy Administrative ManagementAdministrative Management

– early1900s - Henry Fayol (Reading 1.2)early1900s - Henry Fayol (Reading 1.2)– planning, organising, commanding, planning, organising, commanding,

coordinating and controllingcoordinating and controlling– endorsed hierarchical systemendorsed hierarchical system

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Management Theory (cont)Management Theory (cont)

BehaviouralBehavioural– people are social and impact on people are social and impact on

productivityproductivity– FollettFollett– Elton Mayo - Hawthorne StudiesElton Mayo - Hawthorne Studies

Human Relations movementHuman Relations movement– Malsow - hierarchy of needsMalsow - hierarchy of needs– McGregor - theory X and theoryMcGregor - theory X and theory YY

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Modern Movement 1950sModern Movement 1950s– operations and behavioural science approachoperations and behavioural science approach– management information systemsmanagement information systems

Socio-technical (R and O’C p 395) Socio-technical (R and O’C p 395) – Advocates changing the focus of work design to Advocates changing the focus of work design to

people and work groups, not on technologypeople and work groups, not on technology– ‘‘consider relationships with the larger whole’consider relationships with the larger whole’

Systems theorySystems theory– interdependent variablesinterdependent variables– ‘‘systems thinking’systems thinking’– Approach to solving complex problemsApproach to solving complex problems

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Contemporary theoryContemporary theory– Managerial action may depend Managerial action may depend

on situationon situation– Contingency theory - there is no Contingency theory - there is no

“one best way”“one best way” The digital age and networked The digital age and networked

organisations present new organisations present new challenges for all managerschallenges for all managers

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ADMINISTRATIVE ADMINISTRATIVE MANAGEMENT EVOLVESMANAGEMENT EVOLVES

19161916 Henri Fayol’s ‘Administration Industriell’ - Henri Fayol’s ‘Administration Industriell’ -

1st theory of Administrative mgt – what 1st theory of Administrative mgt – what principles did he propose?principles did he propose?

1990s AM associated with Organisational 1990s AM associated with Organisational Systems Research AssociationSystems Research Association– OSRA promotes research and application of

information technology in the end-user environment to support work processes, improve employee performance, and enhance overall organizational effectiveness in direct support of goals and strategies. http://www.osra.org/

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Agricultural » industrial » information Agricultural » industrial » information age » knowledge ageage » knowledge age

2000s2000s– E-systems managementE-systems management– Information resource managementInformation resource management– Customer relationship managementCustomer relationship management– Project managementProject management– the driver of change is information the driver of change is information

(can you debate this)?(can you debate this)?– rapidly changing knowledge rapidly changing knowledge

economyeconomy

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Administrative Administrative Management is..Management is..

‘The skilled and creative process of handling information necessary for an organisation to achieve its corporate objectives.’(available at http://www.instam.org)

‘Foundations that include systems thinking, information resource management, individual and group decision making and quality of work life issues. When considering how individuals in organisations learn to use and apply new systems and processes, we borrow from a range of learning theories.' (O'Connor, 1999, p 2)

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The Administrative Manager’s The Administrative Manager’s rolerole

Job advertisement example …Job advertisement example … The Admin manager is responsible to The Admin manager is responsible to

the senior management group for the senior management group for administrative management functions administrative management functions and to ensure the provision of and to ensure the provision of efficient and effective support efficient and effective support services…services…

Provides leadership and accountabilityProvides leadership and accountability

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The Administrative Manager’s The Administrative Manager’s role .. cont.role .. cont.

Ensures continuous improvement Ensures continuous improvement of all administrative services, of all administrative services, processes and systems which processes and systems which support organisations goalssupport organisations goals

Includes administration, human Includes administration, human resources, finance, information resources, finance, information technology and business technology and business development servicesdevelopment services

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Challenges for the Administrative Manager

Expanding role and responsibilitiesExpanding role and responsibilities– Increased complexity, pressures Increased complexity, pressures

and reduced time framesand reduced time frames– Greater accountability and Greater accountability and

compliance requirementscompliance requirements– (build your own list from your (build your own list from your

experience and readings in experience and readings in preparation for tutorial discussions preparation for tutorial discussions next week)next week)

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Greater knowledge and Greater knowledge and skill demandsskill demands

Need to understand:Need to understand:– current business processes and activitiescurrent business processes and activities– what people do, how they do it, what what people do, how they do it, what

resources they require individually and resources they require individually and collectively collectively

– how information flows to gain maximum how information flows to gain maximum benefits for both the organisation and the benefits for both the organisation and the knowledge workerknowledge worker

– how technology enables and enhances how technology enables and enhances individual and organisational performance – individual and organisational performance – disabling aspects considered also.disabling aspects considered also.

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Summary and overviewSummary and overview

Administrative manager manages Administrative manager manages information-related activities of an information-related activities of an organisation as well as other resourcesorganisation as well as other resources

Diverse workforce comprises knowledge Diverse workforce comprises knowledge worker who rely increasingly on desktop ICT worker who rely increasingly on desktop ICT supportsupport

The complexity and diversity of the The complexity and diversity of the contemporary administrative and knowledge contemporary administrative and knowledge work environments present many challenges work environments present many challenges for the administrative managerfor the administrative manager

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Follow up

Familiarise yourself with chp and Familiarise yourself with chp and learning resourceslearning resources

Readings: see Study guide and Readings: see Study guide and Readings listReadings list

Tutorial preparation: (see Tutorial Tutorial preparation: (see Tutorial and Workshop schedule)and Workshop schedule)