Recognize the problem and the need for a decision Identify the objective of the decision Gather...
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Transcript of Recognize the problem and the need for a decision Identify the objective of the decision Gather...
Yoda Motors
Steps for Better Decision Making
Recognize the problem and the need for a decision
Identify the objective of the decision Gather and evaluate data and diagnose
the situation List and evaluate alternatives Select best course of action Implement decision Gather feedback Follow-up
Recognize the Problem & the Need for Decision
Accelerator pedals were sticking to floor and floor mats were trapping them in place
Poor communication between management teams to prevent and solve problem
Injuries and deaths occurred because of this defect
Customer loyalty decreasing because of defect and management’s knowledge prior to accidents occurring
Identify the Objective of the Decision
Identify source of defect Recall defective vehicles Replace parts in defective
vehicles Implementing preventative
tactics Re-evaluate procedures
Gather and Evaluate Data & Diagnose the Situation
Launch investigation with NASA engineers
National Academy of Science will aid in investigations
SMART will evaluate customer responses to problems
Chief Quality Officer will compile data from all sources in a report to be reviewed
List and Evaluate Alternatives
Expand use of Event Data Recorders
Expand use of Remote Communications
Incorporate a Brake Override System (BOS)
Re-evaluate the Quality Control System
Select the Best Course of Action
Recall all models that might have defective parts
Listen to and evaluate customers’ complaints about recalled models
Compile a package for customers injured by defective models
Implement the Decision
Company-wide memo stating our new plan of action
Meetings with each individual department to implement new strategies
Provide new training or training refresher courses for employees
Split employees into teams for each vehicle model
Gather Feedback
Survey car owners Check sales figures Survey and meet with quality
control teams to ensure new procedures are being followed and are working
Follow-Up
Six month plan to observe and analyze new procedures
Monthly meetings with management consultant and Yoda department heads
Bi-weekly meeting with Chief Quality Officer