Work co-operatively and communicate with others about workmatters

WORKING TOGETHER

Recap Week 10 17/9/2013

Strategies staff use to communicate effectively with one another

Staff meetingsRegular opportunities for staff to

attend staff and team meetings will support staff to develop and maintain a strong team work relationship

Staff communicate effectively by actively listening to colleagues and striving to understand their colleagues perspectives.

Staff meetingsThe way staff relate to each other will

influence the atmosphere created in the service

Staff meetings:Allow staff to have input into decisions being made

Act as a means of receiving and discussing information

Provide an avenue to air grievances, and discuss any concerns

You can help make the meetings more successful by doing the following:

Preparing for a meeting beforehand by thinking about what you would like to discuss, what you would like to achieve, and how you’ll approach the rest of the team.

If there is an agenda outlined beforehand, familiarise yourself with the topics to be discussed.

Sharing your ideas freely with your team in a logical genuine way.

Asking questions when you don’t understand other’s suggestions and discussions

Listening carefully to what others have to say and clarifying anything that you’re unsure of

Trying to encourage those who are quiet to participate.

Clarifying who is responsible for the outcomes of the meeting and summarising any future tasks which you understand are your responsibility

Communication strategies

An important element of effective team work is the ability of staff to empathise with and support their colleagues. This assists staff to appreciate each other’s feelings, views, needs and interests and respect the knowledge and skills that each staff member brings to work

By communicating well staff can share the information that is needed to establish and maintain positive relationships with each other.

Effective communication enables staff to operate as a team to reflect upon, plan for and improve practice within the workplace

Working CooperativelyWorking cooperatively requires team members to complete their individual responsibilities and duties, but to also use their initiative and assist and support the other team members within the workplace

These behaviours are highly regarded within community services organisations and demonstrate an individual’s ability to be an effective team member

Behaviours that promote cooperation in the work place include:Effective and ethical communication with

team members.Ensuring decisions and practices are fair

and equitable.Discussing issues and concerns openly.

TODAYS SESSION YOU WILL BE

WORKING TOGETHER AS A WHOLE GROUP TO BOTH ORGANISE AND

CONDUCT A STAFF MEETING

Week 11 and 12 8/10/2013 and 15/102013

Work with others – Learners Guide Version 1 Pp 40 - 42

Today we will be re-looking at safe work practices in the context of this

unit – Work with others.

We will also be revisiting the concept of grievance procedures.

SAFE WORK PRACTICES.

The Work On 1 January 2012, the Work Health and Safety Act 2011 and the Work Health and Safety Regulations 2011 took effect and replaced:

- the Occupational Health and Safety Act 1991

- the Occupational Health and Safety (Safety Standards) Regulations 1994

- the Occupational Health and Safety (Safety Arrangements) Regulations 1991.

The Work Health and Safety Act 2011 outlines the rights and responsibilities of all employers and employees in relation to health and safety.

Students to complete ACTIVITY 1

STUDENTS ARE TO USE THIS ACTIVITY TO REMIND THEM OF THEIR RIGHTS AND RESPONSIBILITIES ABOUT WORKING SAFELY.

GRIEVANCE PROCEDURES.

What is a grievance?What do you do if you have a grievance in your workplace?

What do you do if your supervisor does not/will not assist you?

DVD – Our Generation

http://www.youtube.com/watch?v=Tcq4oGL0wlI