Personal Digital Assistant

August, 2010

Maintenance Services

Aspects Of The Personal Digital Assistant System• What Did We Want To Achieve• What Items Did We Include• Paperless Implementation

Improve the work order process• Technician Enters

Comments On Work Orders and Fills Out Time Sheets

• Service Center Enters Exact Same Information

Accuracy Of Information• Between trades & Service

Center• Loss of paperwork

Real-Time Data• Information of work order

is updating several times a day

• No lag time between completed work orders and Service Center entering information

Defined Requirements• Wireless• Bar coding• Durability• Time clock capability• PM task procedures• Technician’s

comments• User-friendly

Researched Hardware & Software• Compatible with our

CMMS TMA (The Maintenance Authority)

Purchase Hardware & Support Equipment

Created A Systematic Training Program Gradually Across the Organization• 2-day training – classroom / field per phase

3 Trade

1 Supervisor

Zone Supervisor

4 Trades

1 Supervisor

Zone Supervisor

4 Trades

1 Supervisor

Zone Supervisor

4 Trades

1 Supervisor

4-6 Trades 6 Trades 6 Trades 6 Trades 4-6 Trades

1 Month

1 Month

Phone EmailWeb

Campus Community

Student/Faculty/Staff Request

Student/Faculty/Staff Request

Web Request

Student/Faculty/Staff Request

Web Request

Email Response

Service Center Receives Web Requests

Service Center Receives Web Requests

Coverts Request To Work Order

Service Center Receives Web Requests

Coverts Request To Work Order

Email Response

Service Center Receives Web Requests

Coverts Request To Work Order

Email Response

OR

Service Center

Service Center Zone Supervisor

Service Center Zone Supervisor

TMA Scheduler

Service Center Zone Supervisor

TMA SchedulerField Technician

Service Call/Do It Now• Reads request• Performs tasks• Completes technician

comments• Post labor tasks

Preventative Maintenance• Reads PM procedure• Performs task/ “checklist”• Completes technician

comments• Post labor hours

Track labor hours

Buy materials

Locate and verify utility shut offs

Trade Completes Work Order and “hot syncs”

Requester Receives Email

Customer Survey

PDA Returned to Docking Station

Supervisor Review and Analyze Closed Work Orders Daily

Questions?