Chapter Ten: Relate Relationships, Diversity, and Multigenerational Differences

We must learn to live together as brothers or perish together as fools.

Martin Luther King Jr.

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 1

Chapter Goals

Learning• Understand why it is

important to respect people from diverse backgrounds

• Respect people's opinions that are different from yours

• Understand the concept of globalization and the impact on personal and work relationships

Ability• Work more effectively in a

company that has a diverse, multi-generational workforce

• Determine the type of workplace culture in which you feel most comfortable

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 2

Simple Actions for Building Good Relations

• Tell people about the good things they have done.

• Compliment others when they do the right thing.

• Be a good listener and confidante.

• Accept and learn from feedback.

• Criticize but end with praise.

• Take time for yourself and others.

• Apologize for wrongs.• Treat others fairly.• Be generous with

praise.• Always tell the truth.

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 3

Components of an Educated Person

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 4

Elements of Diversity

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 5

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 6

Span of Corporate Culture

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 7

Workforce Diversity:Think Globally, Act Locally

• Act with compassion and understanding for others.

• Understand that other cultures are different from ours.

• Travel and experience other parts of the world.

• Examine multiple viewpoints and make decisions respectful of others.

• Listen carefully, think differently.

• Understand historical perspectives to grasp current tensions.

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 8

Working with People in Your Office

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 9

Diversity

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 10

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 11

Forms of Outlawed Discrimination

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 12

Components of a Closed Mind

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 13

Chapter Reflections

Chapter 10, Cornerstones for Professionalism, 2/e, Pearson Education 14