Vermette UF 300 Chapter 9 Communicate
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Transcript of Vermette UF 300 Chapter 9 Communicate
Chapter Nine: Communicate Effective Communication for the Social Media Generation
The way we communicate with others and with ourselves ultimately determines the quality of our lives.
Anthony Robbins
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 1
Chapter Goals
Learning• The key elements of the
communication process.
• How to make a positive first impression.
• The difference in formal and informal communications.
Ability• Engage in appropriate oral
and nonverbal communication.
• Compose a variety of written communication documents.
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 2
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 3
Six Elements of Communication
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 4
The First Impression
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 5
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 6
Formal Information Flow
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 7
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 8
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 9
Verbal Communications Arenas
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 10
Aspects of Verbal Communication
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 11
Components of Non Verbal Communication
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 12
Forms of Written Communication
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 13
Tips for Writing Business Documents
1. Be careful what you put in writing.
2. Write and edit drafts.3. Have a specific goal.4. Select appropriate
communication form.5. Be specific about what
you want other to do.6. Specifically identify
benefits.
7. Be succinct.8. Be modest.9. Send documents only
to those who need them.
10. Do not send information when you are angry or upset.
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 14
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 15
Social Media Defined
…multiple online mediums all controlled by the people participating within them, people who are busy having conversations, sharing resources, and forming their own communities.
Kabani, 2010
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 16
Major Social Media Platform
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 17
Personal Notes
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 18
“People” in Interpersonal Communication
1) Who you think you are.2) Who you think the other person is.3) Who you think the other person thinks you
are.4) Who the other person thinks s/he is.5) Who the other person thinks you are.6) Who the other person thinks you think s/he
is.Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education 19
Business Presentations
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 20
Chapter Reflections
Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 21