"To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North...

Post on 13-Apr-2017

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Transcript of "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North...

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Churn is the enemy of growth

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Reclaim the customer

conversation

Understandhow customers

engage withyour brand

Know whatyour company

stands for

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